Reviews

This profile includes reviews for Conley Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conley Buick GMC

  800 Cortez Rd W Bradenton, FL 34207-1432

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  Conley Buick GMC

  704 Cortez Rd W Bradenton, FL 34207-1542

Review Details

• Review fromIsabel L

  Date: 07/07/2025

  1 star
  I have tried several times via different avenues (asking service person several times, chat at least 3 times if not more and emailing both the owner & service manager (email addresses found on website after Chat told me she's not allowed to give email addresses--interesting) and have been ignored on my question of 2 items on my bill totalling 500+ and their not showing a veteran discount which I questioned numerous times, even at the time I paid and was told I already took off a hundred dollars, that's not an answer and that's not a veteran discount on a 3500+ bill and that's not what my accountant needs. Exactly how do I get answers from them, I need specifics for my accounting and I am stuck with no one who cares. Was I scammed? was I overlooked? Am I being ignored because they don't want to answer my questions? I don't know, just be aware
  
  
  
  
  

• Review fromJOE K

  Date: 06/25/2024

  1 star
  Disappointing Service Department at Conley Buick GMC I purchased a new GMC 2500HD Denali from Conley Buick GMC in Bradenton, FL, back in 2022. While the sales department was fantastic, the service department has been nothing short of a nightmare. Trying to get someone from the service department to answer the phone or schedule an appointment is nearly impossible. On one occasion, I was broken down on the side of the road and couldn't get through to them. I had to take my vehicle to another dealer (Sunset), where it sat for over a month before it was "repaired." Unfortunately, Sunset refused to do the job correctly, so I had to have an independent shop fix it. Recently, I took the vehicle in for a recall on the tailgate, which was opening by itself while driving—an incredibly unsafe issue. After finally securing an appointment, they disabled the tailgate completely and said they would contact me when the part was available. That was two months ago. Despite multiple attempts to follow up, they never called me back. After complaining to GMC directly, they verified that Conley had the part in stock and assured me Conley would contact me shortly. I did receive a text from Conley stating they had the part and would contact me the next day to schedule the appointment. That was 22 days ago, and I've heard nothing since. When I finally reached them today, they claimed the parts were not available. While I understand they didn't manufacture the vehicle, their responsibility is to fix the issues. Better communication and responsiveness from their service advisers would make a world of difference. Unfortunately, as it stands, I can't recommend Conley Buick GMC's service department to anyone.
  
  
  
  
  

• Review fromDavid T

  Date: 02/24/2024

  1 star
  Absolutely the worst dealership I have ever experienced. From the owner, Chris C***** who's a disgrace, down the line of all his people who made errors and failed me (and I have major proof) have made my buying experience from Conley Buick GMC a nightmare that cost me thousands. His employees admitted to their mistakes and Chris still continues to blow me off. If I could leave a zero star rating I would. Conley Buick GMC has the worst customer service and have been cought in a bunch of lies and I have documents to prove it. Stay clear of Conley Buick GMC it could save you thousands of dollars.

• Review fromLisa S

  Date: 03/25/2023

  1 star
  I took my vehicle to Conley for repairs and diagnosis after my vehicle had been to another shop and not diagnosed properly. I took my vehicle there 4 times having to drop it off and wait almost a week each time. The service advisor told me on my second trip that they would test my head gasket. However all visits before my last visit resulted in my driving off the lot and my vehicle having the same problem (overheating). I finally called and demanded a supervisor after having already not been able to drive my car for a month. They had another mechanic look at it and were able to diagnose it in two hour and expressed that the head gasket was bad. I expressed that continuing to let me drive off the lot and causing further damage after I had already spent $500 and the issue was not fixed was ridiculous as I would now have to pay for all the repairs to the head gasket myself. Quoted ****. I was told that I would be receiving a call from the manager about what they would be willing to do customer service wise and instead was ignored for days, and only when I was frustrated got a call back to which I was told too bad. Subsequently they scheduled maintenance after that for almost 3 weeks later. So I would still not have a car for another month. Therefore I cant even work to pay for maintenance because I cant work, and I would have had to purchase my own rental. Terrible customer service and I will never take my vehicle to the experts for repairs again.