ComplaintsforMister Sparky

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing to file a formal complaint against Mister Sparky in *********, ** for their substandard services performed on 7/13/23 and the subsequent financial burden imposed on us due to their inadequate workmanship.Details of the Complaint:1.Incomplete and Faulty Work: We hired Mister Sparky to perform electrical work on our house on 7/13/23 before we moved into our home. The previous owners had to contact Mister Sparky to fix and electrical panel and wiring in the home prior to us closing and passing inspection. We paid ******* for this work. However, upon completion, it became evident that the work was incomplete and filled with numerous faults. We encountered, such as faulty wiring, improper installations of electrical panel and found cloth in our wiring which is not safe in todays electrical standards.2.Additional Costs Incurred: To rectify the issues left by Mister Sparky in *********, ** we had to hire a different electric company to redo the work properly and we have had to pay again more money for their work. This resulted in unexpected additional costs.3.Attempts to Resolve the Issue: We attempted to resolve the matter directly with Mister Sparky in *********, ** but our efforts were met with no response and resistance. Their lack of responsiveness and unwillingness to rectify the situation prompted us to seek the assistance of the Better Business Bureau.Requested Actions:1.Compensation: I seek compensation such as a refund for the work that needed to be completely redone due to the necessity of hiring another electric company to rectify the issues left by Mister Sparky in *********, **.I appreciate your prompt attention to this matter and trust that the Better Business Bureau will take appropriate action to address these concerns. Please feel free to contact me at ************ or ***************** if additional information is required.

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  November 13, 2023. Inspected our electrical system, but refused to sign the Insurance Inspection Form. I said they were hired for that. They agreed and promised a $376 refund. They still have not sent it. Four months now.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The electricians finished their part of the job and told me that they couldnt repair the 3 holes in the wall that were left from the electrical boxes. He told me that they would have to get their drywall guy to finish the job and their manager would call me the next day. After waiting 5 days, I called and talked to the general manager, who seemed very dismissive, but assured me that he would call the drywall repairman. Another 5days later Im waiting to hear from either of them. Im having counters put in and cannot proceed until these holes are fixed. This job is not finished.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a permit issued on 1-8-2024 that has listed "replace disconnect". That portion of the job will be completed by the condo association. The only part completed by Mister Sparky of ******** is the inside panel. They knew that before issuing the permit.I have asked repeatedly to the project manager to get this permit changed but they are unwilling to do so. They also sent FPL here 2-6-2024 to disconnect my power knowing full well that Mr. ********************** was not going to do this portion of the job. The project manager I spoke to could not explain why FPL showed up.I would like to get this interior panel inspected by Manatee County and get a refund for the unused portion of my downpayment which is close to $1400.00.Nothing can happen without a corrected permit.

  

  Business response

  02/20/2024

  Hi ******,

  Thank you for reaching out with your feedback. We take pride in our customer ********************** and would love to get this situation handled for you as soon as possible. Please contact ** at ********************************************* so we can get this handled for you.

  Sincerely,

  Mister Sparky of ******** 

  Customer response

  02/27/2024

   
  Complaint: 21307883
  
  I am rejecting this response because: I did not receive an amended building permit. What I got is a note attached to a copy of the original permit that says to disregard the disconnect portion of the building permit.
  

  What I need is a building permit that is for the work done. Namely the the interior panel only. It will never pass inspection with this.
  
  Sincerely,
  
  *****************************

  

  Business response

  03/05/2024

  Hi ******,

  I completely understand your frustration. I have sent your response to our team, and we will be getting this resolved as soon as possible. Please expect to hear from them this week.

  Best,

  Mister Sparky 

  Customer response

  03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Mister Sparky did not close the job with the permitting department and is stopping the issuing of the next permit to finish my project. They will not answer their phone at the *************** office, they let a call center in Tampa do that and Tampa will not communicate with anyone on the problem. They agreed to a financing option and the ran the whole job through in one charge. Be aware of this company.

  

  Business response

  11/30/2023

  We recently received your complaint filed with the Better Business Bureau (BBB) regarding the delay in finalizing your permit. We apologize for any inconvenience or frustration this may have caused and appreciate you bringing this matter to our attention.
  
  Upon reviewing your case, we are pleased to inform you that your permit has been successfully finalized as of 11/29/2023. We understand that the delay in closing out the permit was not ideal, and we sincerely apologize for any inconvenience it may have caused.
  
  At Mister Sparky, we strive to provide efficient and timely service to all our customers. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate your patience throughout this process.
  
  Thank you again for bringing this matter forward through the BBB platform. We value your business and appreciate your understanding as we continuously work towards enhancing our processes and providing exceptional service.

  ***************

  Division Vice President 

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with this company to update my electric system, move the meter and some other work in Oct 2022. About 2 months in after one of their technicians damaged my sprinkler system while digging the trench for the wires, they just stopped working. The sprinkler system taps into the water line to my mother-in-law suite so the water had to be shut off back there. Our Thanksgiving plans were absolutely ruined. We had to get a hotel room for family that was supposed to be staying with us for the holiday. It took over 4 months to get them to send someone to fix it. That was after I contacted their insurance provider to file a claim. I was told they would pay for damages along with any additional expenses I incurred because of this incident. Well the sprinklers worked for 2 days total and stopped working since. I haven't heard anything back from the company. There's still a trench that has since filled back up in my yard. The meter is still where it was when they started. And when I email, nobody seems to know anything about my account. Meanwhile I'm stuck with paying Synchrony because I financed the $19,000 and they've already gotten paid. I'm not even sure whether there was a permit, they told me they would pull permits and take care of everything. This has been a long, ridiculous experience.

  

  Business response

  11/07/2023

  We take customer feedback seriously and strive to address any concerns promptly and effectively.
  
  We understand that communication is essential in resolving issues, and we have made several attempts to reach out to you for further clarification and resolution. However, we have not received a response from you thus far.

  We genuinely value your satisfaction as a customer, and it is important to us that we resolve any outstanding concerns or issues you may have. In order for us to assist you further, we kindly request that you provide us with permitting items that we need to closeout this issue. 
  
  Please know that our team is committed to finding a satisfactory resolution for all parties involved. We are here to listen, understand, and work towards resolving the matter in a fair manner.

  My Branch Manager **** ******************* direct number is ************

  His email is: ****************************************

• Initial Complaint

  09/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  40 days with out electric because Mr. ********************** has an Invalid License in Collier County due to no insurance (according to the Collier County *************** I have a document from them to that effect. Because of this I can't get an inspection on their unfinished work. I call them, they leave ****, who goes to lunch a lot and isn't available, a message. No one calls back. Because the time required for a response through the BBB Could possibly be 2+14 + 14 days......... I want my money back. 40 hot days in the middle of summer and hurricane season. I have no faith in them now. I'm 70 years old and suffer from COPD. I've had to buy a generator @ $1500 plus spend nearly $1,000 dollars so far in gas and oil.I'LL hire some other licensed contractor with insurance to do the work, with a permit, inspected, signed off, and ************* and Light notified to reconnect.

  

  Business response

  09/28/2023

  Good afternoon BBB - We have acknoleged this complaint & thank you for bringing this to our attention. After an investigation we found Collier county had denied our insurance renewal that had never lapsed due to it having all 3 of our business listed.We were able to get our insurance carrier to make an amendment to their request that was processed and approved. We as a company have always followed rules and regulations of all jurisdictions we perform services in. This was a misunderstanding that we were not aware of. 

   The work was completed and ready for "Final Inspection", unfortunately at this time we are no longer able to make contact with Mr. ************************************************* style="font-size: 0.875rem;">My branch mangers contact information is *******************: ************ Email: ****************************************

  Customer response

  10/01/2023

   
  Complaint: 20591466
  
  I am rejecting this response because:

  They have made no response nor contacted me as to reconciliation.
  
  Sincerely,
  
  ***********************

  

  Business response

  10/13/2023

  Good afternoon - We have made numerous attempts to speak with ******************** with no success. My branch manager for that location is *******************, his direct phone number is ************. ****** email is **************************************** We need to speak with Mr. *********************** before we can move forward with any potential resolution of this concern. 

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. Date of Transaction: July 14th, 2023 2. The amount of money you paid the business $1,612.25 3. What the business committed to provide you: A rather simple installation of a 50 Amp Male Receptacle to feed the main fuse box for the use of a portable Generator. They committed to do the job that was clearly stated to me that No Permit was needed. In fact, this was a major factor in hiring a Licensed Electrician. I would normally do such a simple job but with a new house I want to make sure it is done in accordance with any permits necessary; however, the technician said None was required. This is a job I could have done for $100 approximately I was willing to pay more for the permit protection but the price really was excessive and regret I used them. The technician originally wanted $3,000 to $4,000 pushing a club membership, extended warranty, etc. it was a hard sell and unnecessary for a small job. Im 69 years old and I think I looked like a vulnerable customer. 4. What the nature of the dispute is: I asked for an invoice so I have it to show an Inspector or my Insurance carrier that the work was done with No Permit should it become necessary. The technician ***** said I would be getting an email in about an hour or less but it never came. Instead, I got a link to fill out a survey. I even gave him a good review but it assumed the invoice was coming and a description of the work without a permit which never came. The technician who communicated to me via text before the work, wont respond to any of them now. Not sure why he wont send an invoice and a description of the work they did without a permit. 5. Whether or not the business has tried to resolve the problem No response 6. Account/order/tracking number I dont have one because they wont provide it with the invoice.After reviewing a number of complaints of Mr. ********************** to the BBB and their issue with permits and overcharging, I think this should be flagged to the BBB and internet reviewers.

  

  Business response

  07/20/2023

  I would like to begin by stressing our apology that the invoice was not received. Our invoicing software is designed to send them automatically however I have attached here for your reference. I would also like to provide some background for our pricing and establish peace of mind that you were not viewed as a target. Our technicians each operate using an identical pricing guide to ensure each customer we visit gets the same consistent and fair pricing. Once our technicians are on site, they will provide options for the repair to provide you the chance to determine which level of service you may wish to have at your home. We pride ourselves on not making the decision for our customer but rather providing guidance as to what may be available.

  Additionally, if a permit on this project will provide you additional peace of mind please advise, and we can begin the process. 

  Thank you.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Subject: Complaint Regarding Unsatisfactory Service and Damaged A/c unit - Invoice# ****** 6/27/2023 total $5,899.15. On 6/27/2023, we engaged your company to perform electrical work at our home, specifically to provide power to a quick release box for a new a/c unit, to repower a dryer, and correct any issue in the main panel, which started giving problems before a recent electrical job that was done incorrectly, all of which was observed by said tech and confirmed in conversation. Moreover, clear instructions for not powering up the a/c unit by your techs were given. The unit was inspected where the power requirements were clearly observed by tech ***, i.e., 25A/115V. Regrettably, the service fell far below our expectations by duplicating errors from the old panel and not adhering to our agreed-upon specifications that were verbalized and evident upon inspection of said items (no objections or concerns were raised about the requests before the job/service). The work carried out by your electrician (******) differed from the service we explicitly requested from tech *** who took the service request. Specifically asked that it not be turned on or powered and that power should only reach the quick disconnect box because **************** was to return to finalize the installation. Further, ****** did report that he had burnt the a/c unit, saying that it was wired for 220v before, and *** never informed him otherwise. We called on 7/6/23 requesting an email or physical address for the submission of this letter, but ***** didn't provide it. Instead was assured it would come from a manager via email. I've made calls to resolve the issues and fix the job but only got unkept promises to respond. Finally, they won't provide a physical address or email to log my concerns and request. We do have video of the interaction with the techs before and after the job.

  

  Business response

  07/07/2023

  Mister Sparky was called to the home to evaluate the dryer and panel. We provided an upfront price to replace the existing electrical panel. Once the client approved the quote, we completed the replacement. Mister Sparky did not install the circuit to the A/C, we did connect the existing 240v circuit as it was originally installed. Mister Sparky is willing to have our A/C service partner visit the property and provide options for repair. 

   

  Customer response

  07/07/2023

   
  Complaint: 20285749
  
  I am rejecting this response because: They are omitting what was requested for the service, plus not taking ownership of the damage caused, and I have evidence validating my claim that I will gladly take to small claims court if they so desire not satisfactorily resolve this matter. 
  
  Sincerely,
  
  *********************************

  

  Business response

  07/13/2023

  Mister Sparky has made corrections and paid for the damaged AC unit. We have been in contact with ******* and he has informed me he is satisfied with the actions Mister Sparky has taken to correct the situation. 

  Customer response

  07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for helping resolve this matter. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered services from Mister Sparky Electric Invoice ****** 5/19/2023 Total Amount $2,930.25 (paid in full with my credit card)Paid for services completed $1,176.25 Balance for remaining services $-1,754.00 Called and emailed Mister Sparky Electric and cancelled the remaining work because it cannot be completed in time were I'm still the owner of the property.Asked for reimbursement. Mister Sparky Electric didn't respond to my call and email.

  

  Business response

  05/26/2023

  I spoke with ****** and the refund was sent on 5/25/2023 which is the exact same date as which he canceled the work on.

  Customer response

  05/26/2023

   
  Complaint: 20108030
  
  I am rejecting this response because:

  There is no refund at my Amex account. Neither can Amex confirm there is a refund transaction initiated from Mr. ********************** Electric yet.

  
  Sincerely,
  
  *************************

  

  Business response

  05/26/2023

  Good afternoon **************** have attached the receipt of the refund that was submitted yesterday. Unfortunately it can take 3-5 business days for it to fully process on to your account. I do apologize for that delay but there is nothing else we can do on this end to speed up the process. I would recommend contacting AMEX on Tuesday and I would imagine they will see the refund. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩