Complaints

This profile includes complaints for Mister Sparky's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mister Sparky

  624 67th Street Cir E Bradenton, FL 34208-6087

• 

  Mister Sparky

  410 22nd St E Bradenton, FL 34208-1628

• 

  Mister Sparky

  14160 SW 139 Ct. Miami, FL 33186

• 

  Mister Sparky of South Orlando

  4301 Vineland Rd Suite E 3-4 Orlando, FL 32811

• 

  Mister Sparky of North Orlando

  Orlando, FL 32804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/25 Rep came to house checked for problem said it was main breaker in electrical panel and that they didn't make anymore. Said whole panel had to be ***laced. He said it had to be done and because we didn't have the money it could be financed. Half of the things in house had no power, nothing that worked on 220 worked. He said they could do it that day so we reluctantly said yes. They came ***laced the whole panel and when finished and they were leaving nothing had changed. We still only had some lights and outlets working and nothing that worked on 220. *** came the next day and within 10 minutes told us the problem was one of the wires on their end before the meter. They ran temporary lines above ground and everything was back running correctly in minutes .Instead of a problem any qualified electrician would know they had us ***lacing the panel for over nine thousand dollars. We told the *** we only had our social security to live on ,but I guess it was more important to make a sale. I feel cheated now having to come up with money I don't have .The actual ***air would have cost me nothing, now I'm stuck with a bill for $ 9288

  Business Response

  Date: 07/08/2025

  We sincerely regret to hear about your experience and understand how upsetting this situation must have been, especially given the financial burden it has placed on you. Please know that your concerns are being taken very seriously.
  At Mister Sparky, we aim to provide thorough diagnostics and honest recommendations based on the symptoms presented at the time of service. In your case, the partial loss of power and failure of all 220-volt appliances typically point to issues within the main electrical panel. Based on the information available during the visit, our technician believed the panel was the source of the problem and acted in good faith when recommending replacement.
  That said, we are deeply concerned that the actual root cause turned out to be an issue on the utility side. While utility-side problems can be difficult to detect without external verification, we regret that further steps werent taken to confirm this before proceeding with such a major repair.
  We would like the opportunity to review your service visit in detail and discuss potential ways to make this right. Please contact our Fort ***** branch manager **** **** at mailto:************************************************************************, referencing your service date and review. We value your feedback and are committed to resolving this matter as respectfully and fairly as possible.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business came out to do a simple installation of an electrical outlet behind my refrigerator. In the course of moving the refrigerator, the tech badly damaged the appliance. It is a brand new, very costly appliance. I have called them and emailed them requesting repair/restitution and they refuse to return my call.

  Business Response

  Date: 07/17/2025

  The Bradenton branch manager ** ***** has reached out to this customer and offered to cover the costs of the repair. He is currently awaiting a reply to learn the amount that needs to be reimbursed.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2025, Mister Sparky was called to look at and repair an arching sound that my fuse panel was making. The technician came out and said there were arch fault breakers that were "warmer than usual" and they needed replaced. He did not individually test each breaker. He said all 8 breakers needed replaced. I asked if he could go to Lowes or ********** to purchase the breakers and he said that "had to" use the fuse breakers from their warehouse. He drove 45 minutes one way to get the breakers. He replaced all 8 for a total of $2,196.00. I signed the invoice and wrote him a check. The next day the noise continued. I contacted the next day and were unable to make an appointment connection. I called on March 13 and the same technician went back to me fuse panel and now said the main breaker and the pool breaker needed replaced for another $1434.50. I asked him to leave the residence. I contacted another electrician and they systematically went through each breaker until the noise stopped and it was narrowed down to the pool heater is failing. The pool heater was shut off and the noise stopped. I have contacted them on four occasions by phone to speak to a supervisor and twice by email and no one has contacted me. I would like to come to a resolution with the company. They did work that was completely unnecessary.

  Customer Answer

  Date: 04/14/2025

  I filed a complaint against a company and they reached out already and resolved the issue. Please close out the complaint. Thanks
  **** *****

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/2024, I paid Mr. ********************** to install a dedicated circuit for my microwave. The original invoice #****** stated it was installed but was not. I paid $1144.00 for this installation. On 1/16/2025, a Mr.********************** technician came to my house to inspect the work and check the outlets. The technician noticed and informed me that the installation of a dedicated circuit for my microwave had not been done. On 1/16/2025, I spoke with a Branch supervisor, *****, who stated she would refund the $1144.00 to me. Then ***** called back and left a message saying she wanted to talk to me again. I called back and she basically stated she was not going to refund the $1144.00 to me.On 1/16/2025, I received an email from Mr. ********************** that included an edited and reworked invoice with the same invoice number (******) that removed the statement in the original invoice. The statement that is in the original invoice and removed from the edited and reworked invoice is "Completed install. Installation of full grounding system. Installation of whole home surge protection, installation of a dedicated circuit for the commercial microwave."

  Business Response

  Date: 01/22/2025

  Thank you for bringing this matter to our attention. We deeply regret any confusion or frustration caused by the situation regarding the dedicated circuit for your microwave that was not installed.
  On 1/17/2024, a refund for the $1144.00 has been processed. We apologize for the oversight in the initial work performed and for any inconvenience this has caused.
  
  

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2018, Mr. ********************** installed 4 smoke detectors in my home. They are guaranteed to run for 10 years. One of these started to beep on December 17, 2024. Their tech arrived this morning and told me that all alarms should be replaced;I was told that there is a new code requiring protection against carbon monoxide emission (2 detectors) , that there is a detectors lose efficacy due to electrical stoppages caused by hurricanes; that there is a detectors are warranties for only 3 years. He installed 2 new regular detectors and 2 monoxide detectors for $839.09.

  Business Response

  Date: 01/08/2025

  BBB Team, 
  
  Thank you for bringing Mr. ******* ******** concern to our attention regarding the smoke detectors installed on April 16, 2018. We understand the importance of reliable safety equipment and take such matters seriously.
  
  The smoke detectors we installed are designed to be sealed, providing protection without the need for battery replacement. However, in the event of extended power outages, the batteries may fail, which can understandably be concerning and cause the beeping. 
  
  We would like to reassure Mr. ****** that our smoke detectors come with a three-year parts and labor warranty. We are committed to ensuring customer satisfaction and are willing to offer a discounted rate to resolve this situation to Mr. ******** satisfaction.
  
  Please have Mr. ****** contact **** **** our Branch Manger directly at ************ so that we can discuss the available options and come to a mutually agreeable solution.
  
  Thank you again for the opportunity to address this matter.
  
  Sincerely,
  
  ***** Fort 

  Division Vice President / License Holder

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Transaction date 05/07/2024.
  * Business committed to install Restoration Hardware (RH) 60" Pauillac chandelier. Agreed installation measurements:
  * Barrel of chandelier 6.5ft from the floor
  * Measurement included one 6” rod
  * Cut chandelier rope to allow for measurements
  * Chandelier wasn’t hung to specifications.
  * Chandelier was hung too high in the ceiling. Barrel of chandelier was approximately 7.5 feet from the floor instead of the 6.5 feet requested.
  * Asked for another rod to be added but unfortunately that didn’t resolve the issue, chandelier was still too high for me.
  * Told Chris that the chandelier was too high even with the second rod. But he shared that it looked great at that height… Also said tall people won’t hit their heads on the chandelier.
  * Chandelier doesn’t dangle. Beauty of the chandelier is in the rope so preserving as much rope as possible was the goal. Rope was cut by assistant. Chris was in my laundry room working on something else. And after going back and looking through the box, I found an even shorter rod that could have been used.
  * Contacted the business on 05/14, as I grew more unhappy with the chandelier. Spoke with a Mark, was told that manager Ryan R*** would call me back. Chris called me instead and shared that it would cost me if he lengthened the rope.
  * Spoke with Ryan, branch manager, on 05/20. Please see attached. He agreed to send Chris back out. Shared that chandelier would be replaced if couldn't fix. Chandelier couldn't be fixed and information was taken for replacement. But never heard back.
  * Placed follow up calls on 06/25/2024. Spoke with Pasty. She sent message to Michael F*******-Regional manager and 07/09/2024. Spoke with Aisha. She shared that her supervisor Nick will work with her to get in touch with the branch manager but never heard back.
  * As of early September chandelier won’t turn on.

  Business Response

  Date: 01/17/2025

  The customer has been contacted and a service call set up to remove the light fixture. We will then bring it to be rewired so that we can hang it to the customers specifications. This will all be free of charge

   

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was charged ****** dollars for a permit fee. notarized and the permit for the work done at my house and no one ever showed up to approve the permit. called the company several times and they never gavr me an answer as to why the inspection was never completed. yet i was forced to pay fir an inspection fee

  Customer Answer

  Date: 12/09/2024

  permit papers were notarized , nister sparky made me pay for an inspectiononce the work was completed and i reach out to them countless times with no straight answer.  there is a person in charged of getting the permits approved her name is ****** and she never had the decency to call me back

  Business Response

  Date: 12/27/2024

  Good day everyone - The client has been made aware of there permit process from our Branch Manager ******. 

  We are in a holding pattern until they fully release the permit. 

  ***** Fort 

  Vice President of Minster Sparky / License Holder

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arranged for Mr ********************** to come out to my place where my sister was staying. We wanted one plug changed for a dishwasher and a quote for 8 plugs to be changed in total. After looking over the property the electrician gave me 3 quotes. One was approximately $500 to change one plug and put a GFCI breaker in. If I did the 8 it would be the $1200 and for doing the whole condo it would be just over $3000. They replaced them with my permission on the phone. I requested all to be white. When I received the picture of the work they were done in a mixed style. The ***** are were white and rectangle modern and the others were done in old style round. I didnt like the mixed style and had I been asked would have said do them all in the modern square style. I called and complained to the company and they said they would change the three for FREE. In addition I asked them to amend the incorrect bill and put my name on it. The person answering the phone said shed do it right away. She did not. The electrician came out to do it a week later on November 22. I was told he was coming between 10-2pm yet he arrived at 6pm. Then he said he would only do it if we paid approximately $600 MORE!! The cost of the replacements were about $1.50 more at **********. I told my sister to tell him to leave.

  Business Response

  Date: 12/27/2024

  We have contacted Ms. ********* and have agreed to replace the devices at no charge. She was happy with this outcome. 

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to hurricane ****** bringing a tree down on my house causing electrical to be damage, is had a quote of $7640 to fix from Mr ********************* Appointment was set for 10/24 and I asked days prior would they have everything to complete the job on the day off which they assured they have fully stocked vans to fix whatever needs I have, Just for them come on 10/24 3 hours late with excuse of having to go to get supplies from stores, Which did not honor their" if we are late it's free slogan". After the work was completed they guys that worked on tossed all of the old electrical including the mast and old panels in a pile in my yard and left. Claimed inspection would be done next day which that also did not happen, I called multiple times and spoke to multiple people and no one seemed to have any idea on what was going on with my permit or when inspection was set to come out. A WEEK later I finally get contacted about setting up and appointment for inspection, which i set for 11/15, inspector came and it FAILED. Said they used self taper screws for grounds and that sparky will have to come back and fix it and do it right before I can be passed, beyond upset with them especially after spending almost $8000.

  Business Response

  Date: 12/12/2024

  Good day BBB team, 

   

  We have completed all necessary repairs. We are committed to maintaining a high standard of service and appreciate the client bringing this matter to our attention. Additionally, we value the role of the BBB in facilitating communication and resolution.
  
  
  If there are any further steps required on our part or additional information needed, please do not hesitate to contact us. We appreciate your assistance and remain dedicated to providing excellent service to all our clients.
  
  
  Thank you for your support.

  ***** Fort 

  Vice President of Mister Sparky

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ********************** quoted a job that included a trench per 5' to include backfill, conduit and wire under 50', feed through outdoor main breaker panel under 8 circuits, double pole 50A GFCI Plug-in Break, grounding of electricity and a 200-amp electrical service panel for the total amount of $11.503.25. On September 19th 2024, we gave them a check for $5,637.25 which was deposited and cleared by Service Minds, Inc. Mister Sparky's employee after working a few hours left the property with the promise they will handle the coordination of inspections on a day of our choosing. After 41 days they have not be back, left all undone, and us without the possibility of charging and using our new electric vehicle. It is hard to believe that a huge company couldn't installed a 220V connection, even the plug they got installed is upside down, (without power still). We had wasted our time waiting and calling in multiple occasions. They just abandon the project unfinished, therefore we hired another company for a fraction of the price and they will be doing the job correctly and faster. We want *********************************** to cancel the job and refund the money.

  Business Response

  Date: 11/27/2024

  We appreciate you bringing your concerns to our attention regarding your recent experience with Mr. *********************** We sincerely apologize for the inconvenience and frustration you have encountered with the delay in completing your electrical installation and the associated issues.
  
  
  At Mr. *********************** we strive to provide our customers with timely and quality **********************, and it is clear that we have fallen short in your case. 
  
  
  We acknowledge that our team did not return to your property as promised and that the work completed was not up to our usual standards. We take full responsibility for this oversight and understand your decision to hire another company to complete the job.
  
  
  To address your request for a cancellation of the job and a refund, we have canceled the project, and the deposit is being refunded.
  
  
  Once again, we apologize for any inconvenience this situation has caused and appreciate your understanding. We value your feedback, which helps us improve our services.
  
  
  Thank you for your patience, and we look forward to resolving this matter to your satisfaction.