Complaints

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• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19895863
  
  I am rejecting this response because they even state in their response the majority of the work listed from ********** was what was originally done at their shop.  Bradenton Auto Clinic had the vehicle for 4 months and after two weeks of driving it all the issues they supposably fixed are all issues again.  We shouldn't have to continue to take a vehicle back to the shop and have things redone all the time.  They are not quick turnaround times either; this was four months of us depending on others for transportation. This is not the first go around with our vehicles at this location but will be the last. We should be reimbursed for the work that is stated was done properly, but now we know wasn't.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/06/2023

  We Rebuilt the engine due to the engine being out of time and having damage to the timing components and camshaft, and all of the intake valves being bent. So as far as the bill they sent from the dealer the only thing that is pertinent to this case is the timing cover gasket and the diverter valve leaking, which were both replaced during the repair, and the camshaft position sensor. All 3 of which we would have corrected, had they brought it back to us when they had an issue, as they have a warranty on the work that we did to the engine. The wheel speed sensor, control arm bushings, alignment, brake fluid flush, and transmission service are general maintence on the vehicle and had nothing to do with the work that we did here. Furthermore, all of the parts that would be replaced and cleaned in the ****** mile service, intake cleaning, and coolant flush were all things that we had done while it was here. So they would be completely unecessary.