Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from the SA company for the "Adventure Pack" on 6/14/2024 (Order # *******). The order consisted of 1 straw hat, 1 long sleeve shirt, one pair board shorts and a free face mask. ONLY the shirt was delivered on 6/22/2024. Total cost after tax and discount was $111.38. I am looking to receive a refund for my items at the very least, as it has been almost 5 weeks since order confirmation. I have called the "SA customer service number" that is listed *************) multiple times with no answer and mailbox full. I've tried the live chat during their posted business hours but again with no resolve. When I try to track my package, it states that my package cannot be tracked as **** has not received the items. I continue to receive advertisements emails from them daily which just increases the frustration. Thank you for your time and consideration.

  Business Response

  Date: 07/31/2024

  Hi *****

  We do apologize for the negative experience you received from our customer support team in regards to your order resolution. I have reviewed your order and will be reshipping your missing items, hat, board shorts and mystery face shield along with a few extra products. This is your new order number for reference ( #*******)
  
  We also have refunded you $20.00 back to your original form of payment for your time and inconvenience this has caused you. Please phone me should you have any questions or concerns at, ************. Thank you

  Respectfully,

  ******** L

  Customer Service

  Customer Answer

  Date: 07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that, as long as I receive my items, this resolution is satisfactory to me. Thank you for your time and consideration in correcting this matter. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hot from this company. The sent it in a tiny box and damaged the hat. They will not return calls or emails to resolve the issue.

  Business Response

  Date: 07/23/2024

  Hi ******

  We apologize for the delay in our response to you. We have refunded you the $10.00 you paid in the shipping cost as well as will be reshipping you our a new replacement hat order. The tracking link for the new order number is

  ***************************************************************************************.

  Should you have additional questions or concers, please phone me at ************. Thank you.

  Respectfully, 

  ******** L

  Customer Service

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my new hat today and it is in great condition. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this company about a product I purchased from them, the items were straw hats that were literally shoved into a small box and the hats are know damaged.

  Business Response

  Date: 07/23/2024

  Hi ****

  We apologize for the negative experience you received from our customer support team in regards to resolving your order issues. We do see a replacement order was placed on 7/19 for the 2 damaged products you initially received. Your new order number is 3912129. 

  
  We also apologize for the delay in the delivery time. We would like to offer you a compensation for your time and the inconvenience this has caused you. We will be refunding your shipping cost and also refunding you 10% off your product cost as well.  Please phone me directly at ************ should you have any questions or concerns. Thank you 

  Respecfully,

  ******** L

  Customer Service
  
  
  

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered straw hat from this company, and ask for tracking # thru there web site multiple times. This first order was on June 28th and this order shows that it has been shipped with no further information. The next order was on July 15th. This was suppose to be an overnight delivery and I have yet to receive this order as well. I called the number listed and was told to.leave a message and SA will return my call the next day I have yet to receive a call back I sent emails to the company asking for the information and still no answer. I just can't believe a company with over 500 employees don't have a 24/7 customer support I have spent well over $600 with this company and every time I order it's hit or miss with shipping one of my ordered from back in April I just got 2 weeks ago and they came in damaged I'm still waiting for those hats to be replaced as well.

  Business Response

  Date: 07/22/2024

  Hi ******

  So happy I was able to assit you today!  We do apologize for the negative experience you received from our customer support team.  As per our ********************************, we have placed a new order for the out of stock hat (GHOST AMERICAN FLAG | WHITE) free of charge for your loyalty to our company and the inconvenience this has caused you. This is the order number for that hat #*******. Please phone me directly at ************ with any addtional questions you may have. Thank you again for your loyalty! 

  Respectfully,

  ******** L

  Customer **************************************

  Customer Answer

  Date: 08/05/2024

  Good Afternoon 

  I did speak with SA Company  regarding. My complaint and was able to have the hat's that I received damaged replaced along with a Another Hat SA provided free of charge, however this company Shipping practices are in need of revamping. I attached a pitcher of another Hat I ordered, how I received it. It was Package in just a shipping envelope. The Hat SA provided is still in the shipping phase  since 07-22-24. The hat was in the destination city yesterday (**************) 08-04-24. and for some reason the hat is now back in Los Angeles  where it's been for almost a week now. It's suppose to be back in my Cist tomorrow 08-06-24. My question  now is the condition this hat will be in when it arrives. So until I able to clear up the issues I will not close the complaint I was able to message SA Company  about  the last Hat I received  damaged and they didn't want to send me a hat to replace tge damage one SA Company just issued me a refund. As of all the damaged hats I received  I've told SA Company to.send me a return # and I'll be more then happy to return the damaged hats, that I have no use for

   

  thank you 

  *****************************.

   

  Customer Answer

  Date: 08/05/2024

  Good Afternoon 

  I did speak with SA Company  regarding. My complaint and was able to have the hat's that I received damaged replaced along with a Another Hat SA provided free of charge, however this company Shipping practices are in need of revamping. I attached a pitcher of another Hat I ordered, how I received it. It was Package in just a shipping envelope. The Hat SA provided is still in the shipping phase  since 07-22-24. The hat was in the destination city yesterday (**************) 08-04-24. and for some reason the hat is now back in Los Angeles  where it's been for almost a week now. It's suppose to be back in my Cist tomorrow 08-06-24. My question  now is the condition this hat will be in when it arrives. So until I able to clear up the issues I will not close the complaint I was able to message SA Company  about  the last Hat I received  damaged and they didn't want to send me a hat to replace tge damage one SA Company just issued me a refund. As of all the damaged hats I received  I've told SA Company to.send me a return # and I'll be more then happy to return the damaged hats, that I have no use for

   

  thank you 

  *****************************.

   

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22015310
  
  I did speak with SA Company  regarding. My complaint and was able to have the hat's that I received damaged replaced along with a Another Hat SA provided free of charge, however this company Shipping practices are in need of revamping. I attached a pitcher of another Hat I ordered, how I received it. It was Package in just a shipping envelope. The Hat SA provided is still in the shipping phase  since 07-22-24. The hat was in the destination city yesterday (**************) 08-04-24. and for some reason the hat is now back in Los Angeles  where it's been for almost a week now. It's suppose to be back in my Cist tomorrow 08-06-24. My question  now is the condition this hat will be in when it arrives. So until I able to clear up the issues I will not close the complaint I was able to message SA Company  about  the last Hat I received  damaged and they didn't want to send me a hat to replace tge damage one SA Company just issued me a refund. As of all the damaged hats I received  I've told SA Company to.send me a return # and I'll be more then happy to return the damaged hats, that I have no use for
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/19/2024

  Hi ******

  I looks like you did received the order on 8/15 as promised. Please let me know if everything has been satisfactory with this. Thank you

  Respectfully

  ******************

  ************

   

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two damaged items: a black snapback hat and a white straw hat. The packaging is horrible and does not prevent the items from being damaged. I have been trying to contact the company for a refund. I've emailed, but the email provided is incorrect. I tried to find a number to call, but when I found it, it went straight to voicemail. The chat with an agent always sends me to a robot. Never a live agent. Please make this right. Thank you.

  Business Response

  Date: 07/25/2024

  Hi ******

   We apologize for the negative experience you received from our customer support team in regards to you order issue. We also apologize for the damaged hats you received. As per your request, you have been refunded for both items. Please phone me should you have any questions at ************. Thank you

  ******************

  Customer Service

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a few items from SA Company: a pair of sunglasses, a soft bucket type hat, and a straw beach hat. The items came crammed in a small box, resulting in the straw hat being bent and mis-shaped. It could not be straightened out. Looks awful. Tried to email company regarding issue, and finally got a phone number. No one answers or returns calls, even after waiting almost 2 weeks now. The only responses I get to my messages, are the same: were sorry for your frustration. Someone will contact you within 24 hours to help resolve your issue. I feel stupid that I did not do my homework on this company..I since have read so many other complaints with similar experiences. This is a horrible, horrible company. Ive learned they have other companies with different names as well. They give the fishing products world a bad name.

  Business Response

  Date: 07/19/2024

  Hello *****

  We would like to offer our apologies for the negative experience you received from our customer support team in an attempt to resolve your order issue. As per our conversation on 7/19, I will be reshipping you a new hat as well as an additional compensation of a $20.00 refund for your time and and the inconvenience this has caused you. Please phone me directly at ************  should you have any addtional questons or concerns. Thank you

   

  Respectfully,

  ******** L

  Customer *********************

  Customer Answer

  Date: 07/30/2024

  Hello, I received your message for a follow up on the SA Companys response to our complaint. They did contact us (2 weeks ago) and stated they would send a replacement hat for the damaged one, but we have not yet received it. If, and when we do receive the replacement hat, we will do the follow up response at that time. At present, the issue has not been resolved.

  Thank you,

  ****************

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22011469
  
  

  Hello, I received your message for a follow up on the SA Companys response to our complaint. They did contact us (2 weeks ago) and stated they would send a replacement hat for the damaged one, but we have not yet received it. If, and when we do receive the replacement hat, we will do the follow up response at that time. At present, the issue has not been resolved.

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/31/2024

  Hi ***** , 

  I am showing you received your item on July 30th (see below). Please follow up wth this complaint. Thank you

   

  Your order was delivered
  Delivery date Jul 30
  Times are in local time of the checkpoint location.
  Jul 30, 2024
  1:56 pm
  
  Delivered. Position: Front doorSpeedX
  ********, CA 92595
  Jul 30, 2024
  6:48 am
  
  Out for DeliverySpeedX
  ********, CA 92595
  Jul 30, 2024
  1:39 am
  
  Package Is En Route to SpeedXParcel Delivery Network
  *************

   

   

   

   

  ******** L

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22011469
  
  I am rejecting this response because: the package arrived in even worse condition.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/08/2024

  Hi *****

  We apologize that this has happened a second time. We will be processing the remaining refund for your entire order which is  $53.96. Any questions, please reach me at ************ Thank you

  Florenc L

  Customer Answer

  Date: 08/08/2024

  The refund issued has brought closure on our end. This was hands down our worst experience dealing with a company - from the damaged items received (initial and replacement order), to their lack of customer service. Thank you ******************** for your assistance in getting a resolution - had you not been involved, Im 99% sure wed still be waiting for a call back from this company. After you stepped in, the company called us the very next day.
  Future buyers from  SAFishing/Company: BEWARE!!

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  The refund issued has brought closure on our end. This was hands down our worst experience dealing with a company - from the damaged items received (initial and replacement order), to their lack of customer service. Thank you ******************** for your assistance in getting a resolution - had you not been involved, Im 99% sure wed still be waiting for a call back from this company. After you stepped in, the company called us the very next day.
  Future buyers from  SAFishing/Company: BEWARE!!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved at hat from this company 7/6/2024. At first it was stated that the item could not be delivered and was returned to the company and then 4 days later it mysteriously was delivered. Upon opening the box i discovered that the hat I had purchased was damaged in several spots. On 7/7/2024 I tried to reach out to the company through they chat option and it said wait for a representative but after and hour no one responded so I tried again on 7/8/2024 with the same result. On 7/8/2024 I emailed them with pictures and all my information, stating that the item was damaged upon arrival. I never received a response so the evening of 7/9/2024 I followed up on my previous email. On 7/14/2024 I once again followed up on my email and still did not get any response. On 7/15/2024 I found the phone number for the company and called. It stated no representatives were available so I left a voicemail with all my information and it stated within 24 hours I would get a response, I did not. On 7/17/2024 I once again called and left a voicemail with all my information and I currently am still waiting for any kind of response. I previously ordered from this company and had no problems. I am not sure why they are treating their customers this way but at this point I either want a full refund or an exchange for my item. They should also have to now cover any shipping costs if required due to the lack of response and the fact that I am not the one who damaged this.

  Business Response

  Date: 07/18/2024

  Hi *****

  I just phoned the number you provided to assist you with your order issue and apparently was told I reached an incorrect party. The number I have for you is ************. Please phone me at ************. I will send you an email as well.  My name is ********. Thank you

  Customer Answer

  Date: 07/22/2024

  I received an email from someone at the company to call them and when I did it rang and rang and then hungup on me. No voicemail or anything. I will try again in an hour. I also responded to their email where they claim to have called me but they listed the correct phone number but said it was not connected. It is, I have no missed calls from the day they claim to have called and I also have no rejected spam calls from that day and certainly not from that number. I have sent an email in response to theirs asking for a return shipping label as I no longer want the item because it is damaged and after receiving such poor chustomer service on this I no longer wish to do business with them. I would rather just get a return than take a chance on getting another damaged item and having to go through all of this again.

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 22003155
  
  I am rejecting this response because: I just sent a seperate respone but to sum up I never received any call from them as they stated, I called them and got no answer and then it hungup on me and I responded to their email
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/29/2024

  Hi *****.

  At your request, you have been fully refunded fot your order number 3877775 in the amount of $31.88. Thank you

  Respectfully,

  ******** L

  Customer Service

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very disappointed with the quality and shipping of your products. You sent two hats in less than adequate packaging, resulting in both hats having a kink and multiple broken straw pieces, including ripped seams. As for shipping, I paid for priority/1st class however, the products arrived in a little under three weeks. At this point, l'd love to just get my money back so that I could go a different direction. I was directed to call your customer service number to no avail leaving multiple messages to which no one ever returns those phone calls. Unfortunately, getting your customer service folks to reply *********************** joke as I'm being sent to a voicemail and no one replies or picks up no matter what time of day I call. Original order 5/28/24 Package arrived 6/15/28 First round of phone calls 6/17/24 Second round of phone calls 7/3/24 First email 7/10/24

  Business Response

  Date: 07/16/2024

  Hi ******,

  We apologize for the negative experience you encountered with our Company. We would like to refund you for your time and the inconvenience this has caused you. We have processed a refund in full to you in the amount of $55.90 which includes shipping. If you would like to discuss any other concerns, please phone me at ************. Thank you

  Respectfully,

  ******************

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally placed order on July 3rd for two hats and two dry bags, for some reason the order got split into two shipments one from ******* and one from ********. I received the first hat in just a few days from ******* but the second shipment for the second hat and two dry bags I still havent received when I check tracking it has been showing in route to **** for about two weeks. Ive reached out to sa company about ten diffrent times you cant get a live person just a recording to leave a msg which I have Ive done the live chat as well and all I get is a generic email with the first tracking number saying package has been delivered or if they actually see the second one they tell me theres a major delay that is holding up the status of the tracking which is a lie **** says they have not received the package and my best guess is its missing or lost. SA will not respond to any emails or call back to resolve issue. I asked that they resend the missing items or refund me for those missing items but nothing has been done.

  Business Response

  Date: 07/23/2024

  Hi *****,

  We would like to offer our sincere apologies for the negative experience you received from our customer support team in an attempt on a resolve for your order issue. We also apologize for the delay in the delivery of your products. We have reviewed all the unanswered inquires you made and would like to compensate you for your time and the inconvenience this has caused you. We will be processing a partial refund to you for 30% off your product cost. This should reflect back to your original form of payment within 1 to 3 business days. Please phone me directly at ************ should you have additional questions. Thank you

  Respectfully,

  ******** L

  Customer Service

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Items Ordered: Two straw hats Initial Issue Report Date: June 5 I want to express my extreme dissatisfaction with the service and product handling I have received from SA Company. During May 2024, I placed an order for two straw hats, which arrived crushed beyond repair due to poor packaging. Both items were crammed together in a single plastic envelope with no protection, resulting in irreversible damage.On June 5, I contacted SA Company via their business chat to report the issue and requested either a replacement or a refund for the damaged items. The representative assured me that they would replace the items and that I would receive a new tracking number. However, the tracking number provided that day was the same as the original one, which falsely stated that the order had already been fulfilled.Since then, I have not received any replacement items or a refund. Attempts to reach out to SA Company again have been futile, as their business chat now only provides automated responses with no human interaction or resolution.Additionally, upon investigating further, I discovered numerous complaints on the Better Business Bureau website and SA Companys social media pages. It appears that many other customers have experienced similar issues, including poor customer service, significant delays in shipping, and receiving damaged products. This pattern of unresolved complaints is deeply concerning and reflects a lack of accountability and professionalism on the part of SA Company.I urge SA Company to take immediate action to resolve my issue by either providing a refund or sending undamaged replacements promptly. Ignoring customer ********************************* failing to deliver quality service will only tarnish their reputation further.I hope this review serves as a warning to potential customers to be cautious when ordering from SA Company and that the company takes necessary steps to improve their customer service and product handling practices.

  Business Response

  Date: 07/18/2024

  Hello *******,

  We truly apologize for the negative experience you received from our customer support team in an attempt for a resolution of your order issue. We have reviewed your order and do see that a representative placed a new order for you on 7/15, order #*******. We do not have a tracking link at this time as it does take sometime for it to be updated. We also feel we would like to further compensate you for your time and the inconvenience this has caused you and for our lack of a quicker response. We have processed you a refund for 50% off the total cost you paid for this order ($33.00), which will be reflected back to your original form of payment. Please phone me directly at ************ should you have any other questions or concerns. We should have a tracking number in a couple of days for your replacement order. Thank you

  Respectfully,

  ******** L

  Customer Service

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21979777
  
  I am rejecting this response due to my dissatisfaction with the recent resolution offered regarding my damaged order. While I appreciate your offer of a 50% refund, I find this unacceptable given the circumstances.
  
  The product arrived in a damaged condition due to what appears to be negligent shipping practices. As a customer, I expect to receive items in perfect condition, especially when I have paid the full price. The damage incurred is entirely due to the inadequate packaging and handling during shipment, which is under your companys responsibility.
  
  Considering these facts, I believe that a full refund is warranted for this order. I trust that SA Company values its ******************************** aims to provide the best service possible. Therefore, I kindly request that you reconsider your initial offer and provide a full refund for the damaged product.
  
  Thank you for your understanding and prompt attention to this matter. I look forward to your favorable response.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/25/2024

  Hi *******. 

  You have been refuded the remaining balance of your order. Also, there had been a second order that was placed so you will be receiving 2 new hats. Thank you

  ******************