Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Safe Ship Moving Services LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Safe Ship Moving Services LLC

  7789 NW Beacon Square Blvd Boca Raton, FL 33487

• 

  Safe Ship Moving Services LLC

  200 Knuth Rd Boynton Beach, FL 33436-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The process for inventory estimates is terrible. There was an initial estimate given of ~$4k in Mar25. During the ** call for the final inventory, there were a couple lamps, bags and a box spring that I added but this somehow increased our cubic feet and total cost by ~50%, or $6.6k. Additionally, Safe Ship did not communicate some move details such as first delivery date with the shipper, which we had to reconfirm. We were given misinformation from Safe Ship regarding items stored in the car for auto transport. Safe Ship told us that we were able to pack items in the car, however, the auto shipper informed us that generally NO items should be packed in the car, which is leading to more additional charges (~$200). Lastly, you guys communicated an auto pick up ETA with me, without properly aligning with the shippers schedule beforehand, leading to a delay with the auto pick up. Safe Ship is just a terrible middle man company here to provide additional charges, friction and frustration in an already stressful situation of long distance moving.

  Business Response

  Date: 07/30/2025

  We understand how important accurate estimates and clear coordination are during a long-distance move, and I apologized if the process left you feeling frustrated. Inventory-based estimates are calculated on the space your items require, and even small additions can impact the overall cubic footage and cost. Auto transport policies, including restrictions on items inside vehicles, are determined by the carrier, and we share the most current guidance available at the time of booking. Your feedback will be reviewed to help improve communication and alignment with carriers so that expectations are as clear and seamless as possible.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23672639
  
  I am rejecting this response because it is only repeating the same policies over again. Safe Ship customer service is continuously attempting to place blame on the customer instead of having accountability for their bad inventory practices with initial/final estimates, communication with the shippers, and inability to set proper expectations BEFOREHAND. The only acceptable resolution is the requested refund amount of $1500.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/31/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, .Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't work with Safe Ship Moving EMS (SSM) or CITA VAN LINES, They are liars and overcharge for incompetence and poor service in all respects. The reasons are as follows:1.The original quote to pack our household goods (HHG) and ship them to our new home in ********, ******* was developed with an extremely detailed phone call quote on May 9, 2025. This quote was for a total of $14,402 by ******* ********* of SSM and claimed to be very accurate given the detailed discussion.2.I sent a detailed email to *** describing all the household goods and offered to send photos if it would help SSM confirm any uncertainty in their quote. They did not reply.3.******* ********* made specific commitments about what we were to expect that *** would: 1. Coordinate all aspects of the move.2. Use a very professional and high quality moving company to pack and ship our HHG. They said that ************** was an excellent moving and trucking company and that *** had used them on multiple other moves and things were delivered on time and in the same condition as originally packed.3. Ensure all things will be carefully inventoried and the condition of items assessed and defined by the packers and agreed upon by me.4. Ensure that packing and loading was to be performed in one day and that day was to be June 16, 2025. I expressed concern about a one day packing and load and was told that ************** would send an adequately sized experienced crew with packing materials and a large enough truck.5. Arrange for our HHG to be shipped so that a prompt delivery of June 27, 2025 or shortly afterwards would be met. It was understood that the total transportation time was to be between 5 and 14 business days.6. Have their customer service staff available 24 hours per day, 7 days per week to provide any help needed should problems develop. This was described as always available.None of the above commitments were met and the move experience with these 2 comapnies just got worse.

  Business Response

  Date: 07/29/2025

  We recognize how important it is for a move to go according to the commitments discussed, and its clear from your feedback that your expectations were not met. Safe Ship Moving Services provides estimates and timelines based on the information shared during booking, and works to coordinate with trusted carriers to meet those needs. While unforeseen logistical challenges can affect scheduling and delivery timeframes, our intention is always to provide clear communication and a smooth moving experience. We take your concerns seriously and this matter will be reviewed internally. 

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23665985
  
  I am rejecting this response because the reply is nothing more than the same misleading and untrue statements made to me over the phone by both Safe Ship Moving and CITA Van Lines. No further communication was ever made to address my complaint nor has there been any offer of any refund or discount.  My summary is this is the same condescending comment I have already gotten that does not acknowledge any poor performance or misleading business practices that lead to my complaint.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 07/30/2025

  I am curious about any other complaints filed about Safe Ship Moving and CITA Van Lines. Both companies performed so badly with deceptive comments and poor performance that I can't believe I am the first to complain.  Thank youi.

  Business Response

  Date: 07/31/2025

  I understand your disappointment that your experience did not align with your expectations. I apologized for the inconvenience this caused, as our goal is always to provide a smooth and reliable moving process. Your concerns regarding communication, timing, and service will be reviewed by our team to ensure they are addressed and to help improve future customer experiences.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23665985
  
  I am rejecting this response because nothing has been done to address a refund or discount. This is just the same worthless response and doesn't address the property ruined or lost by the moving. When will a real response come with some effort to reconcile my losses due to lies, misrepresentation, lack of quality and all the things destroyed?
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 08/01/2025

  This is not an attempt by the company to respond in any meaningful manner.  Just words with no effort to address my complaint.

• Initial Complaint

  Date:07/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Ship Moving Services ****************************************** Phone: ************** US DOT: ******* MC: 1139083-B Customer ************* ******* Direct:************** Email:*********************************************************************************** Web:*********************************************** *****/ Sohaela ***** Proxy: ************** *********************************************************************************************** Phone: ********** Phone: ************** *************** ***** *****/ Sohaela ***** ******************************************** / Elevator, Floor: 4 , Apt. #: ********************* Relocation Details Job No:DB6887092 Estimate Date:06/23/2025 Representative:********* ******* Visual Type:Waived The shipper has elected to waive the physical and virtual survey and signed the waiver agreement before the shipment is loaded in accordance with 49 CFR ******* (a).Move Type: ResidentialLong Distance, 435 miles Estimated Volume:350 cf. (2436 lbs) Estimated Rate:$3.60 per cf Move Day: Friday/Saturday Move Date: 06/27/2025-06/28/2025 Delivery Type:Immediately Created On:05/30/2025 Relocation Estimate Total Tariff $2766.00 Tariff Discount: 54.45%-$1506.00 Basic Estimate Price $1260.00 Fuel Surcharge: ***** % $157.50 Binding Estimate Fee $911.93 Convenience Fee $47.33 IRD - $185.00 Basic Valuation Protection:$0.60 per lbs. per article$0.00 Total Moving Estimate $2191.76 Customer Payment *************** ETA ************** miles: 0-7 business days.i called this company several time to find out when my items would be delivered they gave me many dates and no delivery. I also needed the insurance from the carrier for my building mangement but they never followed through. I have phone record of all the calls I made to no avail.

  Business Response

  Date: 07/28/2025

  Thank you for providing your move details and reaching out. We apologize for the lack of follow-through you've experienced regarding your delivery and the requested insurance documentation. This delay and lack of communication do not reflect the level of service we strive to provide.
  Your move file has now been flagged for immediate attention. A member of our customer care team will be reaching out directly to address the delivery status, coordinate with the assigned carrier, and ensure the proper documents are provided for your building management. We understand how important timely communication and follow-through are during a move, and well do everything we can to help bring this to a resolution.

  Customer Answer

  Date: 07/30/2025

  Safe Ship did contact me and we resolved the issue

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/18/2025, I contracted Safe Ship Moving Services for a residential move. I submitted detailed info, including video of my belongings. The initial quote was too high, so I considered walking away. The *** then lowered the price, convincing me to proceed. This included packing, loading, and transporting items from ******** to *********What I wasnt told was that they reduced the cubic footage and excluded items to make the new quote seem lower a classic bait-and-switch. Total quote: $5,629.07. Before paying, I asked multiple times if packing was included. I had about 75% packed and needed help with the rest. He assured me it was.Just before the move (scheduled for 6/10/2025), a *** contacted me to "review" the item list again. They then claimed added items, said the price wouldnt cover the move, that packing wasn't included, and the cost would rise by thousands. I was told to sign a new contract, which I refused. I requested a ********* first, a *** apologized and said the situation was ridiculous and hed fix it. He came back with a reduced price but said Id need to pay immediately. I said I no longer trusted them and just wanted to cancel.Despite canceling and no services being performed, they kept my $5,629.07 deposit, calling the charges valid.Resolution Requested:Full refund of $5,629.07 Acknowledgment that the contract was mis***resented and cancellation was due to their own deceptive practices Why Im Reporting:This was a clear bait-and-switch tactic, followed by last-minute price hikes. *** found many similar complaints online. This is an unethical, deceptive business model that must be addressed.

  Business Response

  Date: 07/28/2025

  We apologize for how this experience has made you feel and understand how frustrating it must be. While we do stand by our policies, we want to make sure your concerns are fully heard. A member of our customer care team will be reaching out to review your file..

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23660631
  
  I am rejecting this response because:The reply I received was a generic, cookie-cutter message aimed at improving the customer experience. It failed to address the core issue or acknowledge the recurring nature of the problem. This situation reflects a pattern of bait-and-switch tactics followed by pressure, which has affected not just me but many others as well.
  This experience has caused significant frustration, and the lack of accountability in your response is unacceptable.
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/30/2025

  
  Thank you for your feedback. We understand your frustration and recognize that your experience fell short of what you expected. I apologized that your concerns were not addressed in a way that felt responsive. Your comments have been noted, and we appreciate you bringing them forward. Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
  

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to the team at safe ship and especially **** for listening. Appreciate it 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS A SCAM!!!!!! RUN AWAY!!!! Safe Ship Moving Services used a filter company called "Move With A Pro" that offered us a low estimate to lure us in and then Safe Ship Moving Services called us only days (called today 7/26/25) before they were scheduled to pack us up (scheduled for 7/29-30/25) and they DOUBLED our estimate requiring us to pay ANOTHER high deposit to secure the move (total of $11,000 for deposit). We were in a bind since it is so close to our move, so my husband initially paid. My sister, who is a lawyer, was able to help us see this as the scam that it is. ****** moving scams and it will check all the boxes. Thankfully, we got out of the second deposit (there is a 3-day cancellation fee for this one)! Moving is stressful enough, so don't add being scammed out of thousands of dollars to your list. We walked away having only lost $5,000.00 and we count ourselves lucky! RUN AWAY!!!!!!

  Business Response

  Date: 07/28/2025

  Thank you for taking the time to share your experience. We understand how upsetting it is to feel caught off guard so close to your move, especially when timing and costs are critical. This is never the level of service we aim to provide. Please provide us with your job number, and a member of our Customer Experience Team will reach out to you and work toward a resolution promptly. Your feedback is important to us and we are committed to improving your experience.

  Customer Answer

  Date: 08/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Ship moving broker has lacked transparency and provided misinformation from the very first phone call and still has not delivered my belongings. It has been a total of 34 days since Cobra Vanlines moving company took my belongings, and 20 days since my first date of available delivery - all coordinated by Safe Ship moving broker. The Safe Ship logistics coordinator scheduled my first available delivery date for Friday, July 4th never acknowledging that the holiday might impact these plans or that it was unlikely the moving company would even operate on that day. I contacted customer service on July 3rd and was assured that delivery would happen on July 4th. Relying on this information, I moved to *******, only to discover that the moving company was not even operating on July 4th and my belongings had never left the ********************************* representatives completely omit the fact that delivery could be delayed up to 30 business days when coercing customers over the phone into booking with them. They hide this fact down in the fine print of a barrage of documents and hold it against you once the movers have your belongings and they've started collecting over $5,000 in moving costs. Safe Ship promotes a stress-free moving experience, but I have unfortunately experienced the opposite. I've spent hours calling customer service because they never call back. On July 10th a Safe Ship representative told me my items would be loaded at the beginning of next week. Another told me delivery was anticipated July *****th. Today is July 24th and my belongings are still not here and no one at Safe Ship or Cobra Vanlines can even tell me where my belongings are. I've never been able to make an informed decision because this company has kept me misinformed the entire time. The lack of accurate information, profound delays, and inconsistent communication is abysmal. I will never use or recommend either of these companies to anyone.

  Business Response

  Date: 07/25/2025

  We understand how upsetting extended delays and lack of clear communication can be, especially during a major life event like a move. The delivery windowup to 30 business daysis included in the written agreements and Bill of Lading, but we recognize that during the stress of planning a relocation, it may not always receive the attention it deserves. This timeframe is in place to accommodate long-distance travel regulations, scheduling logistics, and other industry-wide factors. We acknowledge that the coordination around your requested delivery date could have been handled with more care, especially given the timing, and we are actively reviewing internal processes to ensure better planning in the future. Your concerns about inconsistent updates are valid, and the lack of responsiveness is being addressed with our logistics team to ensure this doesnt continue happening to others. We are actively working to get you your delivery and will contact you as there is an update.  
  

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I do not find this resolution satisfactory, but I do not wish to spend any more of my time dealing with this company that hides behind the fine print in a contract to justify their cost for poor service quality.

  Sincerely,
  
  Alyssa Greenhouse

• Initial Complaint

  Date:07/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their moving services they put my goods into storage and Have been trying to retrieve it for the last 3 weeks with no delivery date in site. I have contacted the service and carrier multiple times by email and phone with no resolution, I just want confirmation as to when my stuff will be delivered or compensation for items that were shipped.

  Business Response

  Date: 07/25/2025

  Thank you for your feedback. Safe Ship Moving Services understands how stressful it can be when theres uncertainty around a delivery timeline. While storage and delivery schedules are managed based on availability and route coordination, wed be glad to look into your order further. Your feedback is important to us, and since all calls are recorded, this matter will be reviewed internally. A representative will follow up with you directly to discuss your concerns in more detail.

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Portrayed themselves as a moving company when theyre actually a broker. I was not informed that they were a broker, and they took $6730.70 to book my move. All the while, they pretended that my payments were being applied to my moving expenses. When I confronted them, they begged me not to file a complaint with the *** INTERNET ***************** I agreed to wait until the move was complete. I attempted to contact the company, but the phone number, name, and email addresses were all false. I have disputed the charges on my credit card. I believe this company is operating using deceptive practices. They are not listed in the Chamber of Commerce business directory for ********** or *************, their business addresses. They are not accredited by the BBB. NONE OF THE MONIES I PAID TO THEM WENT TO THE ACTUAL MOVING COMPANY! Id appreciate whatever assistance you could provide.

  Business Response

  Date: 07/24/2025

  Thank you for sharing your concerns. We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. 

  Customer Answer

  Date: 07/24/2025

  Complaint: 23643319
  
  I am rejecting this response because: ************* Safe Ship moving, is not Transparent; when I was told $1200 to ship my car with a $500 down payment that wasnt true. They charged me $520 to make the appointment with the car transportation service. The true service cost  was $700. 
  I was charged $200 for bubble wrap that WAS NOT USED!   I was told that having things stretch wrapped would cost extra, which wasnt true. They even said an armchair was a loveseat, why the cost of the move is based on cubic feet a loveseat takes up more space than an armchair, so more lies more money
  My first moving quote was $2700. I actually got rid of furniture and possessions after that and then they charge me another $3700 by then it was June. I had already sold my condo I had to leave I was stuck between a rock and a hard place so I tried to work it out when I learned what they were doing. I confronted them and told them I was gonna report them to the *** Internet fraud department. I was called and begged not to do so, but Due to more deception I have also filed complaints with The Attorney General of Florida, the Florida department for professional regulations, just to mention a few.
  NONE OF THE MONIES PAID TO SAFE SHIP MOVING, WENT TO THE ACTUAL ENCORE MOVING SERVICES THE COMPANY THAT ACTUALLY PERFORMED THE MOVE! 
  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/28/2025

  We do apologize that you feel that way. All information regarding our role, pricing, and payment structure was clearly outlined in the paperwork, verification call, and compliance scripts. As stated in the documents, the charges collected were for coordinating services, not for performing the move directly. We understand youve already sought legal action and escalated the matter further. Please let us know how youd like to proceed, as were willing to comply and work toward a possible resolution.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23643319
  
  I am rejecting this response because: Safe Ship is lying. I was told repeatedly that my payments were for my move. I was NEVER told that SAFE SHIP was only brokering my move. *** No one would EVER agree to pay an extra $7K, to broker their move! 
  

  If SAFE SHIP is so honest, why was I begged to not file a complaint with the *** INTERNET FRAUD department? 

  Sincerely,
  
  **** *****

  Customer Answer

  Date: 07/29/2025

  I reject the BBB response. BBB just rolled over and played dead, acquiescing  to Safe Ships false claims. Shame on you BBB!

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had one of the worst experiences imaginable with this moving company. My belongings were mishandled, and my family was disrespected including being called names by the moving crew. It was completely unprofessional and unacceptable.I was charged for storage space I clearly didnt use, and the movers tried to tack on last-minute charges at pickup. I documented everything and left a five-minute voicemail explaining the situation to the companys agent. Since then, Ive made numerous follow-up calls, and no one from management has responded, refunded me, or helped me retrieve my home contents.The lack of accountability and communication is astounding. Once they take your money, its radio silence. I would never recommend this company to anyone.

  Business Response

  Date: 07/23/2025

  Thank you for taking the time to share your experience. We understand how upsetting this situation must be, especially when personal belongings and communication are involved. We apologized for the frustration this has caused and want to assure you that your concerns are being taken seriously. A customer care representative will be reaching out to review the details and work toward a resolution.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23637402
  
  I am rejecting this response because:

  **** contents were to be delivered by 7/21 at the latest.

  2. Im getting phone calls to take down these reviews in order to received my contents!

  3. No one that has called has retrieved my contents and had them delivered to my home.

  4. Apologies are not customer servicethats only part of the customer service.

  5. Holding customers contents hostage for bad reviews or to receive more funds is also NOT CUSTOMER SERVICE!

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/23/2025

  Thank you for sharing your experience. We understand how upsetting this has been and recognize the seriousness of the concerns youve raised. Safe Ship Moving Services apologizes for the frustration this situation has caused. A customer care representative will be reaching out directly to address your concerns and help work toward a resolution.

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23637402
  
  I am rejecting this response because:
  My contents have not been delivered.
  You have made me and my family wait 30 days for our home contentsand that is trusting that they will be here Monday 7/28.

  I have never received a confirmation that your movers are actually delivering my home contents by 7/28theyve had my contents since 7/7. The day their rude verbal abuse was recorded on ***** voicemail.

  Your movers have told me I needed to reverse reviews and close the *** case in order to receive my contents. They have tried to threaten my minor grandson instead they got my oldest son and actual vet. The phone calls stopped after that. Your movers are highway pirates.
  

  Your company has yet to offer any funds returned to me from this, clearly not as advertised, move. 

  PLEASE RETURN MY HOME CONTENTS.

  To date, this company has stolen $6000 and my home contents.

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them to move me from ***********, ******** to *******, ******* and they told me they would take my TVs off the wall and they will pack my husband's massage chair and everything going Father's Day. They asked for my credit card and everything. Once I call them back they told me they would do all of this for $2,700 afterwards. They said all calls was recorded after I called them back. They said oh. I'm sorry that we said this to you and we're not going to refund you your money. We're not going to do anything about it. That young lady misinformed you. So what? But we're not going to give you your money back. You're still going to pay us and you're still going to do the move. They have been disrespectful ever since they won't give me my money back. I have already paid a little over $1,100 everyone that call manager. No matter who it is they are not nice or they play nice. It has not been a good transition and they always try to make me pay more money. Then they called me and told me all the people that was going to take you before. We need a new Bill of laden signed at the last minute so I don't even know who's picking up my stuff. I've had to sign a new bill of Lane. It's always something. I've had a seizure in between this. I'm afraid my stuff won't be moved to ***************. They have made me scared. I want my money back. I want my stuff to be transferred still. I want them to pay me my money back. I've had to pay too man of the truck to come take my TVs off the wall over $400 and pay them tips they need to pay for the move $2,700 give me my $1,100 and something dollars back and pay for the Cupid square feet and for paying and suffering and everything else.

  Business Response

  Date: 07/21/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********-******