Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to help my family, and I move from ****** to ********. I had to delete the entire first half of the story because there is a character allowance, so I will just discuss my primary complaint, which is miscommunication and unfair charging. After mistakes had been made in regards to the date that I would have access to my belongings, and a $600 price increase, at my new house, I waited days and tracked my belongings with an apple AirTag that I had packed. My stuff proceeded to stay in ******** for over a week before leaving cross country. On June 20, I was contacted by the mover to tell me that they would arrive morning of the 21st between eight and noon. I was asked if an 18 wheel truck would be able to fit in front of my house, to which I responded that I wasnt sure. The mover asked if about 5 to 6 vehicles worth of space were available, to which I responded yes, I thought so, but only if the truck is hanging out onto the street. I didnt receive a response to that, so I assumed that it was OK. The next morning, the mover arrives afternoon and tells me that he cant turn down my street because it is small and that we have to pay $500 for him to get another truck and transfer our stuff. I have already paid $2600 for the movers, and dont have the extra $500 to give. Now I am being penalized for moving into a place that just happens to have a small street, which is something out of my control, and I have to move all of my stuff from the moving truck a couple blocks away by myself, without even a dolly, because borrowing a dolly from the truck to use wouldve cost an extra $250. Customers should not have to pay 500+ extra dollars simply because of where they live? If I am paying almost $3000 to accompany to move my belongings from house to house, why did this end up with me having to do all of the manual labor? I want a partial refund because I I paid people to move my belongings into my new house, and in the end, I am the one that moved everything

  Business Response

  Date: 07/05/2024

  Hello,

   

  Please allow us the time to request your paperwork and take a look at your final charges. From the complaint it looks like you were charged for a shuttle service. This is typically done when the semi cargo truck cannot get to the delivery location, so a smaller truck is utilized to shuttle the items until the delivery is complete. Please allow us ***** hours in order to review your paperwork that way. If there are any discrepancies this will be corrected on your behalf with your carrier. Once we receive your paperwork we will give you a call to inform you that we have started the review.

   

  Thank you for your patience.

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21884458
  
  I am rejecting this response because I was not notified that the size of my street would change the price upon delivery. In addition, I was lied to and taken advantage of because this information was not relayed to me while I was signing the initial contract. Therefore, when I rejected the $500 fee for a shuttle service, *********** put every single one of our belongings in the dirt on the side of the road and made us carry all of it down the block to our house ourselves in 90 degree heat. We want a refund because we had to do all of the labor ourselves, including assembling furniture, bringing it inside the house, and staging it, all of which were included in the initial contract. Our complaint is not because we were charged a service fee, but because we did not receive the service we paid for. I had disclosed to the salesman that I had never used the moving service before, and I feel that he took advantage of that to trick me into signing a contract, assuring me that I was going to pay less money than the other moving option I had already chosen. Ultimately I ended up paying over $600 than expected, and didnt receive half the labor. 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/20/2024

  Hello,

  
  
  Taking a look in to the account it looks like you have been speaking with management in regards to this issue. They have put in a request for compensation we are currently awaiting for it to be reviewed for approval.

   

   

  Thank you for your patience. 

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21884458
  
  I am rejecting this response because management has contacted us back even when we have called to try and get answers on the situation. We have been told by a manager that we will receive information back about our refund, and have heard nothing back. We called today to check on the status, and the employee who answered was extremely rude to us, and told us that there was no way we would be getting a refund because the account was marked as delivered. She also said that if we had any sort of issue with the delivery, then we would have to try and get our money back from the independent contractor that did the delivery. We said that didnt make sense, because Eagle moving group is the company that has our money, and we are not responsible for knowing or getting in contact with the contractors that they choose to have under their employment. This employee would not let us speak to explain our situation, and continuously cut us off to tell us why we would not get any help or money back. She refused to let us speak to a manager, and when we insisted, she put us on hold and hung up. 

  I dont know why the customer service employee told us that there is no chance that we would be getting a refund, and why this business response is that it is still being processed. 
  

  I will keep rejecting this until we receive some money back because the contract we signed and paid thousands of dollars for, said that our items would be delivered to our house, that workers would move our items into our house, and then reassemble the items that were disassembled upon pick up. None of those things happened, and we had to do all of the labor OURSELVES, moving our personal belongings from the dirt from the SIDE OF THE ROAD. 
  

  Im just confused as to why there is no understanding or acknowledgement that this situation happened, and why all the employees that have spoken to us have been very mean, and why the company cant refund us some money because of a service that was CLEARLY below par for ANY moving company. 

  Sincerely.
  *********************************

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Eagle Moving Group Inc around 05/03/24 and went through the needed move detailing everything in the apartment and that it was a 2bed/2bath. When time came for pickup, suddenly we had "Way more than detailed" and were charged an extra $2000+. We also had little to no communication with the company throughout the move. We were promised a 72 hr heads up on our delivery - we got like 12. We set a time up for 9am, the movers were early before we had time to set up. Overall, the company either egregiously misquoted us on the front or we were taken advantage of by the contracted company on the pickup. Quoted $3817.95 ended up paying $6,695.12.

  Business Response

  Date: 06/25/2024

  Hello,

   

  I have requested your paperwork from the day of pick up that way we can take a look at your price break down that way we can determine the increase in your cost. Please allow us ***** hours in order to receive the paperwork. We will be comparing your bill of lading with the estimate we provided in order to see what changed on the day of your pick up. 

   

  Thank you for your patience. 

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21840321
  
  I am rejecting this response because: I have called the company multiple times to have this resolved. I called 05/16/24 and was given an email of one *************************** to follow up with. I emailed all of my documentation to her and never heard back despite following up on 05/22/24 and 05/25/24 via email, as well as calling multiple times after and even filing a complaint with the contracted company ****************** Services via phone call 06/04/24. I have not heard back from either party with any resolution. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/03/2024

  Hello,

   

   

  Taking a look in to your account it looks like you spoke to ****** in regards to reviewing your paperwork on 6/6. She advised that  you had about 121 pieces instead of what we have on the estimate which was 61 pieces. This explains why your order occupied 985 CF. I have reviewed your order as well. At this point and time there is no additional discounts we are able to apply to your order to remain good faith. The space reservation was surpassed by 510 CF. I will attached the paperwork there is about 8 pages. The BBB only allows about 5 files to be upload. I will be uploading the reset separately that way you are able to review this as well.

   

  Thank you so much for your patience. 

  Business Response

  Date: 07/03/2024

  Hello,
  
  
  Taking a look in to your account it looks like you spoke to ****** in regards to reviewing your paperwork on 6/6. She advised that  you had about 121 pieces instead of what we have on the estimate which was 61 pieces. This explains why your order occupied 985 CF. I have reviewed your order as well. At this point and time there is no additional discounts we are able to apply to your order to remain good faith. The space reservation was surpassed by 510 CF. I will attached the paperwork there is about 8 pages. The BBB only allows about 5 files to be upload. I will be uploading the reset separately that way you are able to review this as well.
  
  Thank you so much for your patience. 

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21840321
  
  I am rejecting this response because: I was given a predatory quote by this company. I gave a full accounting of the large furniture involved with the move as well as the size of apartment and was told I would be in for under $4000. If everything checks out on the packing side like you suggest, it still doesn't explain why I was so egregiously and misleadingly quoted - that is what I am holding you to task for. That quote was predatory and you were then able to take advantage of me when I had no other options because I had chosen this moving company based on said quote. That is still unscrupulous. 

  Eagle Moving Group also NEVER contacted me back once I was put in contact with this representative. I sent off all of my information and never received a response and was still unable to obtain any explanation with multiple follow up calls. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the company in April, 2024, to move my home sometime in June. I had spoken to a '*****' who was very pleasant, however when I tried to change my moving date, ***** was no longer available. I got mislead by leaving messages at phone numbers Eagle Moves provided and NEVER got a return phone call. Yet, one person did call me back and said the phone number was to an insurance company in **********. I was not able to work with this company and would like my deposit of $834 returned to me. An email dated May 30 claims they will refund ****** but that is not acceptable. I want to hire a company I can count on and who will be available to me like '*****' said he would be but wasn't. Also, I am 62 and disabled.

  Business Response

  Date: 06/20/2024

  Hello,

   

  Taking a look into the account it looks like we reached out to you on 5/31 to go over your account in regards to your cancellation. Please feel free to give us a call at your earliest convivence. Thank you.

  Customer Answer

  Date: 07/03/2024

  As usual, the business is NOT TELLING THE ****** They DID NOT try to contact me! I was working with a man named ***** who miraculously isn't available any more. How can I prove this? I know it's been a long time since I filed, but what can I do to prove them wrong? They offered me a return of $200 but it is not acceptable. They are the ones who are wrong! What can I do? Thank you.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21823699
  
  I am rejecting this response because:

  As usual, the business is NOT TELLING THE ****** They DID NOT try to contact me! I was working with a man named ***** who miraculously isn't available any more. How can I prove this? I know it's been a long time since I filed, but what can I do to prove them wrong? They offered me a return of $200 but it is not acceptable. They are the ones who are wrong! What can I do? Thank you.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/08/2024

  HOW can I speak to a person? Eagle Moves group is LYING! HOW can I prove it?

  Customer Answer

  Date: 07/08/2024

  I don't know how else to send information. I am 62 years old and disabled but that Eagle company is NOT telling the truth! What can I do?

  Business Response

  Date: 07/16/2024

  Hello,

   

   

  We have several notations on the account from upper management and accounting on 5/30,5/31,6/07. We advised that you had cancelled out of the cancellation window. We had adjusted your date without a date change fee in order to accommodate as well. Several departments attempted to accommodate your one day window as per your request.  At this time if the customer isn't accepting what we are offering to remain good faith we are unsure how to proceed since the customer is not eligible for a full refund.

   

  Thank you for your patience. 

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21823699
  
  I am rejecting this response because: I had already filled out a cancellation request on May 30, after trying for WEEKS to speak with someone about changing the date of my move. I couldn't speak to *****, my original contact, and I'm tired of your run around! I would've cancelled sooner if I'd known I could but nobody ever told me! Then, I believe I do remember hearing a woman answer my call on May 31 and YELL at me! She wouldn't hear me, she just wanted to YELL what my options were, threatening to hang up on me so I did her the favor! This company got my money and would not work with me. I want a total refund of $834.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/17/2024

  I don't know how to send attachments on my PC. I can from my iPad to an email address with photos of my MANY attempts of trying to reach out to Eagle Movers. The company is lying which is typical. I want a refund. Thank you.

  Customer Answer

  Date: 07/17/2024

  Eagle Moves is flat out lying! I would like to submit all the dates I have written and all the various phone numbers they provided me with (one, on May 15, claiming to be an insurance company in **********) that they NEVER responded to and strung me along until it was too late! It's ridiculous! Also, ***** worked out an original moving date with me because I have to move out on a certain day or I'll owe more rent. It was that original date, June 3, that I needed to change. I was told on May 10 was no problem to change and then, I never heard from him again. That was one item that irritated me when I spoke with a ******* (?) ******* who said the movers could be here on one particular day OR the next day! I don't think so. I DO think they strung me along until it was too late to properly request a cancellation.

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These were the most important things that ****** from Eagle Moving originally committed to me that ended up to be blatant lies: All of their employees have a min 3 years experience, theyre professionals.The actual truth is THEY ARE A BROKER. 2 guys from US Safe Moving out of Vegas showed up at my house in a Penske rental truck, they didnt have 3 years experience. They showed up at 2 pm and did not leave my house until 2 am.Both of us looking at the Zillow listing of my fully furnished house online, ****** and I walked through every room on the phone to determine truck load size that would be needed. He quoted me based on that, he said I would pay 1/3 up front as a deposit, 1/3 at time of pick up, 1/3 at time of delivery.The actual truth is at 11 pm, US Safe Moving had 2/3 of my things loaded, said thats how much I paid for. If I wanted the last 1/3 of my things, it would cost an additional $3080.00, which was 60% more than my original quote.My particular move was on one of their main routes so they could do delivery within 3-5 days from pick up.The actual truth is my stuff sat in their warehouse for 2 WEEKS, they delivered it in a Budget Rental Truck.Also, though I made the first 2 payments by credit card, they would not unload the truck unless I paid the remaining balance of $3,180 in cash or money order.I had damaged items. the insurance claim process was scam like handled by a 3rd party with click bait links throughout the email and website. They sent me a settlement letter of $84 for over $500 worth of damage, in which they required that letter be signed and notarized before they would cut the $84 check.No one would take any ownership to help facilitate what was committed to me from the beginning by Eagle Moving Group. ****** wouldnt respond to calls or emails, **************** for both ********************************************* and US Safe Moving were like call centers that gave scripted responses. Pick up date: 3/28/24 Delivery date: 4/12/24 Amount quoted: $5,374.76

  Business Response

  Date: 06/20/2024

  Hello,

   

  I have requested your bill of lading which is the paperwork presented at pick up with a full price break down and itemized inventory list that way we are able to review your order. 

   

  Please allow ***** hours for this review. Thank you.

   

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an estimate to have a 3 bedroom 2 bath home packed up to move. When the movers showed up they said they did not pack. Only had 40 medium boxes and said they dont pack them. I had packed up a lot of things already but had not packed the kitchen. They wanted an additional $4000 from me to complete the move. I said I would not pay more than the $5100.00 estimate I was given. They told me I had signed off on it and it was on me. I then told them to cancel it. The gentleman said they will keep your money you paid down and I said I would talk to them but at that point I was not comfortable with what was happening. I filled out the paperwork to cancel and then a lady called me to talk to me about it and she wanted to send someone else and I told her I would just like my money back. Very unprofessional as she hung up on me. At this point I would just like a refund of my ******* that they scammed me out of.

  Business Response

  Date: 06/17/2024

  Hello,

   

   

  Taking a look into the account it looks like you canceled out of the cancellation window. The cancellation window is usually 72 hours to cancel after your paperwork has been agreed upon and signed. Taking a look into your account it looks like accounting as sent you a settlement amount in order to remain good faith. If you have any further questions please feel free to send us an email or give us a call.

   

   

  Thank you. 

• Initial Complaint

  Date:05/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Mar 10: Signed a contract with ***** who quoted my move at $4,500 with a dedicated truck and confirmed delivery by 5/2.- I call several weeks later to confirm the move and am told he was fired for improper business practices.- April 22: I am connected with **** in quality assurance to review my quote and am told it will now be $5,500, no dedicated truck, and cannot guarantee 5/2 but can do 5/3. I was told this after I told her I would potentially look elsewhere.- April 27: After fully loaded, the movers indicated we need an additional 450 square feet and will be charged $3,000 more than my original quote - after having done a thorough inventory assessment with Eagle Moving staff TWICE and downsized. There was no opportunity to dispute when they had possession of my items.- May 1: I text **** to confirm my items will be arriving the next day. I get a response to call dispatch. After doing so am told that I have no estimated arrival date and my items are sitting in **********- May 1: Told to call US Ship who they outsource the move to. **** from US Ship says he will reply the next day with an update and never calls back. ****** from Eagle Moving says no managers are reachable by phone, to send emails to info@, and the case will only be reviewed upon completion of the move. - May 10: Items arrive. Nearly every piece of furniture has scratches, several picture frames are broken, and there is packing tape unnecessarily applied to several items with residue remaining. - May 17: ****** says she will review phone records which was never suggested prior - which would support my claims. She would then request financial rectification and reach out on May 20. - May 29: She has been unreachable since the call on May 17 with no management available to discuss my case.I have been deceived and financially taken advantage of every step of the process with the company! This is unacceptable service and I would like financial compensation.

  Business Response

  Date: 06/11/2024

  Hello,

   

   

  Taking a look into your account it looks like you spoke to 2 of our supervisors on staff that explained the reason for the increase. It looks like an additional 408 CF was utilized on the day of your move. Our estimates reflects 80 pieces however, on the day of your pick up it looks like 170 items were loaded. I have requested your paperwork and inventory sheet from your carrier that way we are able to take a look in depth at each item.

   

  Thank you for your patience. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle Movers has robbed us of $947.00. The salesman sent me an estimate for moving us to ********. I explained we have lived in our home for 30 years. ***** ( the salesman) said he could see all of our items on Zillow and they could get all of our items on a 26 truck. They would pack, load, take to ******** and unload and set it up. Then I get a call a couple days before closing to find out I was only getting a small portion of the truck and it could possibly be 30 days before my items got delivered to ********. I never received anything from this company until May 22, supposedly I had signed the paperwork on April 14 2024. I have no such email. ( which is when I called them.)I called and they only wanted to refund ******. That was unexceptable. Then a man called me back and said he would get us as much as he could, $400.00. They have provided NO SERVICE. This company should be shut down. I have sent several emails, they then tell me I signed a bill of lading, that was obviously forged but said it came from my IP address. They somehow managed to forge it, Also on their website it says they have an A+ with BBB. But when you research further they have a F

  Business Response

  Date: 06/12/2024

  Hello,

   

  Taking a look at your account it looks like you have spoken to management and a settlement agreement was reached in regards to your request for a full refund. We are happy we were able to find a mutual agreement.

   

   

  Thank you. 

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving from ********* ** to ***************. Contacted Eagle Moving group in Feb 2024. Was told if I booked at that time I could lock the spring rate as prices were just increased. Was told I would have a full moving truck, plenty of room for my 4 bed room home w garage and 10x10 storage unit. Was told since my own truck they would deliver in 3 days (500 miles driving per day x 3), confirmed with Eagle week before with my count and still on schedule. What I didnt know is they sold our contract to Best Price movers who then up charged us and told us we would not get our items for up to two weeks. We have paid for flights for our help with the move, my husband took vacation to meet the truck only to be told there is no idea when we will have our items delivered. If we did not proceed w the movers we were out our deposit of over 6500. No one from The main office calls us back, we do not know when out belongings will arrive - the only answer was you should have read the fine print vs what the sales rep from Eagle was telling us. When rep was called she cant access paperwork and again told us she doesnt know why we cant get our items I. says as we are full truck going supposed to go directly to *******. We now have no beds, clothing, linens, and hotel charges but to mention wasted flights and no help when the items are to arrive. I am at start a new job and will need to purchase clothing. Neither company is helpful and you are basically forced to sign their paperwork or they wont move your items when they show up and keep your money but the up charge was initially several thousand doslkerd, they did do a partial reduction but still several thousand dollars over the original quote. Also not enough room in the truck so I had to rent a U-Haul to get the rest of the items to *******. This felt like bait and switch, forced signing and I struggle to feel legal. Out several thousand dollars and no idea when my belongs will arrive. There needs bill refund and delivery

  Business Response

  Date: 06/06/2024

  Hello,

   

  Taking a look at your account it looks like 2 of our representatives are reviewing your paperwork. We will compare your estimate to the bill of lading and the items that were loaded on the day of your pick up to ensure that your paperwork is correct and everything is qualifiable. We will be reaching out to you in order to go over your order. If there are any discrepancies they will be corrected by your carrier. 

   

   

  Thank you for your patience. 

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc and I went through the Eagle Moving Company to move. They called and we gave them the information of all the stuff that we were going to have moved, they quoted us $1500 Then upon the movers coming they turn around and say oh well they quoted you something else on my end so you owe us another 3k and 1120 for moving boxes so another grand total of almost 5k from the original total. Weve been calling them to get answers and no one is answering.

  Business Response

  Date: 06/04/2024

  Hello,

   

   

  Please make sure that you are giving our customer service team at ************ if you need any assistance. I have requested your paperwork that way we can take a look at the charges that were added upon your pick up. Typically its due to additional spacing needed or additional services like packing etc. Allow us the time to take a look over your order and we will be giving you a call with any adjustments made as well as a price break down.

   

  Thank you so much for your patience. 

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially hired Eagle Moving Group inc. to ship my personal belongings from ************** to ******* in April 2024. I cancelled on April 15. 2024 and have not received my refund. Ive been give several different excuses as to why I havent gotten a refund and at this point all are lies. I have documentation stating that Eagle Moving Group inc would refund my payment within 5/7 business days and its been over 1 month. Seek my refund in full immediately.

  Business Response

  Date: 06/03/2024

  Hello,

   

   

  Taken a look at your account it looks like your refund was processed on 5/23 and the issue has been resolved. 

   

  We are glad we were able to help

   

  Thank you for your patience.