Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, yes it is the other Eagle Moving Group that does multi state, my apologies

  Customer Answer

  Date: 12/28/2022

  I contacted Eagle Moving company to hire them as a mover for my items from ************** to **************.*I spoke for 30 minutes initially with a representative explaining all contents of my apartment; per their customer service manager on a call today 12/28 they use "a software used by 90% of other businesses". However, their underestimate cost me an additional $1,086. From the ******* quoted me through the phone.*The moving company was told everything in my apartment was to go: they left a flat screen tv, 6 pieces of wall art and 3 plastic plants. No one advised me and the moving van was gone when I arrived. Shipping with ***** would cost well over $400, Eagle Moving Group and Move *** Lines has blew off my concern.*I called Eagle Moving the day of the move when their subcontractor arrived to talk about it, and ******* blew me off, said she'd call management and call me back and did not. I was forced to proceed with the packing due to my lease ending there at the condo so I was backed into a corner literally to get the items out.

  Business Response

  Date: 02/10/2023

  ****,

  We sincerely apologize for the experience you had with the company we assigned to facilitate your move. After reviewing your paperwork from the time of pick up it looks like you did have additional items that resulted in an increase of cubic footage. Unfortunately you do have to pay for the space you utilize on the truck. There was an increase of 246 cubic feet.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Eagle Moving Group of *************, ** for a move from ***********, ** to ***********, **. The estimated cost was $3987.00, of which I paid $1965.00, leaving a balance of $2022.00. Pick up date was 12/5/2022. This move was about **** miles. ** the signed agreement it stated an estimate for a move of 1501-2000 miles was **** days. By my estimate I should expect my goods this week. When I inquired on 12/26/2022 I was told they were still waiting for a truck to loan my things on. This makes me believe I will not receive my goods within their estimate. Eagle brokered my move to ******* Moving of ***********, **. They arrived as scheduled and loaded my goods. Despite the fact that I had reduced the amount I was shipping, they said I had a balance due of $2169.16, of which I paid $1138.81 to include a fee for using a credit card. At this time I was told that my goods would be stored in a warehouse in *********** until a truck was available to bring them to PA. ********* estimate was **** business days with a first available date of 12/9/2022. This makes 12/30 as the latest estimate. I was told on 12/26 that my goods were still waiting for a truck, therefore it is very unlikely that they will arrive here by 12/30.We are an elderly couple in our 70s. We are finding it very difficult to manage with our furniture, kitchen equipment and winter clothes. Is there any way that you can intervene in this situation to help us receive our goods as soon as possible? Thank you.

  Business Response

  Date: 01/20/2023

  *******************************, we are very sorry your delivery took longer than expected. Our carrier was having delays for delivery. We always try to make our carriers hit you requested delivery window however there is no guarantees. Our file is showing your furniture did get delivered, if there is anything else we can do for you please give our customer service **** a call. 
  

  Customer Answer

  Date: 01/28/2023

   
  Complaint: 18643458
  
  I am rejecting this response because: I find it interesting that there was no response for over a month, until after my belongings were delivered. During that time two estimated delivery dates passed. This whole experience has led me to believe that the long distance moving industry is evil. While i accept the financial advantage to the company to wait for a full truck to deliver goods, I think it is inhumane to the customer. We waited over 5 weeks for our belongings. Can you even imagine what it is like to spend five weeks without your furniture, clothing, appliances, etc? And while you only speak of "business days" the fact is people live EVERY day without their belongings.

  When my things did finally arrive, there was only one man to unload the truck. He did a super job, but again was that humane? In addition, many of my boxes were squashed. Inside them I found broken glassware and decorative items. A double dresser had the top cracked and pushed in, and the entertainment center was damaged also.

  The ****** I learned is to never use a long distance moving company again. I will spread this knowledge far and wide. In the past I have rented a truck myself and also used pod services. These methods were far more efficient and about half the cost of a moving company. Since my husband and I are in our 70s we thought we would give ourselves a treat this time and not have to worry so much about the move. Never again!!
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/13/2023

  Hello,

  Again we apologize. However it does state in your contract we cannot promise any pick up or delivery date or times. They have 21 business days after your first available delivery date to deliver before it is considered a late delivery. If you would like to further ask for compensation you would need to contact the carrier directly.

• Initial Complaint

  Date:12/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Final Estimate and Interstate Bill of Landing: 12/12/2022 Amount of Deposit: $2,062 paid via personal check (sales associate said I would save $175 process fee if the deposit was paid via check)Date of Pick-** in **: 12/15/2022 Amount of Payment at Pick-** in ** (including disputed fees): $1,341. 42 paid via credit card (Stairs $150 and $75 Long Carry)Date of Complaint Filed with Eagle Moving Group: 12/15/2022 - with a unsatisfactory outcome Addresses of Properties: (1) shipping from ************************************************************, (2) shipping to ********************************************************, and (3) shipping to ********************************************** I made a good faith effort to communicate with the sales associate at Eagle Moving Group the distances and number of steps at each property being serviced. I clearly provided in writing the information at the beginning of this business transaction and again on the day before the final estimate and interstate bill of landing was signed. On the day I signed the paperwork, the sales associate ensured me, during our telephone conversation, the distance fee was including in the price on the paperwork and that I should not worry about the number of steps. I also followed up with an map and floor plan of the *********** property illustrating the conditions on the site and inside the the building.In retrospect, it is my believe the sales associate enticement to pay via a check is just another way of limiting the customer's recourses should there be a dispute. I also think that stipulating in the signed paperwork that the payment at the time of delivery is to be made via cash, money order, or cashier's check is yet another manner of limiting one's potential courses of action should there be any additional disagreements with fees or services.Attached, you will find the above mentioned emails, images, and signed paperwork. I would like to be reimbursed for the additional fees incurred at the time of pick-** in ***********.Thank you in advance for your help with the dispute previously described.

  Business Response

  Date: 02/13/2023

  Hello,

  We apologize for the experience you had with the team we assigned to facilitate your move. It does look like the charges were due to the stairs and a long carry fee which is in your contract with our company and the carrier as well. We are able to offer a refund of $100.00. Please contact our customer service department so we can assist you with the refund.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******* ************ is running a moving scam and using bait and switch tactics to fool elderly individuals to make deposits upfront. The customer support made multiple false claims such as saying the service was fully provided. Which was not the case because my situation came down to the fact they couldnt promise an exact delivery date or anything close. They hire subcontractors to complete the job and by the looks of it sometimes they just take the deposit and run. **************** also made the claim that I was refunded after she was called out that no service was given. I asked to speak to the owner after this and was told they do not get on the phone. I will be contacting the proper channels to get this resolved unless the owner *************************** would like to make this right and issue a refund immediately.

  Business Response

  Date: 12/22/2022

  Hello,

  We do apologize for the experience you had with our company. It looks like the file isn't under the name you provided. However we did speak with your mother the day of the move and she cancelled due to Eagle Moving not being able to provide a guaranteed delivery date which is stated in the contract that your mother signed. I will provide a copy of the contract stating we do not promise pick up or delivery date and times. After not being able to come to a resolution we forwarded over the cancellation link email to your mother in which she submitted the request. Per the cancellation policy that your mother signed her deposit was non-refundable at the time of cancellation. However, billing offered a refund of $1,600.00 which was agreed upon by your mother in writing on 11/10/22. The refund was processed on 11/14/22 in the amount of $1,600.00 back onto the card your mother paid her deposit with. When your mother agreed to the refund she also agreed that this is a settlement between her and Eagle Moving Group which I will also provide a copy of that as well. There is nothing more we can offer as far as refunds. I can assure you that based off the emails between your mother and our billing department we went above and beyond to get your mother more than the usual 25% that is offered as a refund. Our services were provided in full. I will attach a copy of our services as well. If there is anything else we can assist you with please feel free to reach out to customer service. 

   

  CANCELLATION POLICY: I have read and agree to the terms and conditions as set forth below. As the customer, I agree to pay the total charges for the moving coordinator services to be provided by Eagle Moving Group Inc. I understand that my deposit/fee represents only a portion of my total estimated service charges. Due to scheduling and routing reasons, my deposit/fee is not refundable, unless I notify Eagle Moving Group Inc in writing within 72 hours after booking at ********************************** of my intent to cancel the estimate. If the first scheduled pickup date is within 14 business days, then my deposit is non-refundable. I understand that if I cancel my move after 72 hours, I am only entitled to receive a credit voucher of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. All refunds will be processed by the next billing cycle. A 5% cancellation fee of the deposit will be charged on all credit card refunds. I understand that if I refuse pickup by the carrier I am forfeiting my deposit.

   

  ESTIMATED PICK UP AND DELIVERY SCHEDULE: All pickup, load and/or delivery dates are only estimates and are not guaranteed. Eagle Moving Group, **** will not be responsible for loss or damages incurred by unavoidable delays. Eagle Moving Group, **** will act on the behalf of the customer in resolving any claims or delay issues with the carrier. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates. IF PICKUP IS REFUSED BY THE CUSTOMER FOR ANY REASON, DEPOSIT IS FORFEITED.  The date indicated as "1st available for delivery" is first date of the delivery window and not the promised delivery date.   All estimated time of arrivals are subject to change depending on many factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays.

   

  SERVICES PROVIDED: Please note that Eagle Moving Group, **** is a properly licensed interstate Broker. Eagle Moving Group is not a motor carrier and will not transport an individual shipper's household goods, but will coordinate and arrange for the transportation of household goods by another FMCSA authorized motor carrier, whose charges will be determined by it's published tariff. All estimated charges and final actual charges will be based upon the motor carrier's tariff which is available for inspection from the carrier upon reasonable request. In acting as an interstate broker, Eagle Moving Group, ****,  is not responsible for any acts or omissions of the motor carrier or its employees or agents. Customer agrees to exclusively pursue the motor carrier directly for all claims for property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims.
  
  

   

  TERMS OF SETTLEMENT AGREEMENT: By ************************* , (The Customer), accepting the refund and the terms of this email, the customer understands he/she, is not due or entitled to any more refunds, and will not disparage Eagle Moving Group, or otherwise take any action which could reasonably be expected to adversely affect the professional online reputation of the company, officers, agents or employees on any online review websites. The customer also understands by accepting the refund the customer has satisfactorily settled with ********************** and will not seek any future reimbursements or payments or hereby pursue any legal action against Eagle Moving Group.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a move and was instructed to cancel within 72 hours which I did. I was also instructed to call the agent (******) directly. I did within the 72 hours and he did not answer. The next day I called the 800 number and was told that he did not answer since he has covid.I then requested a refund from customer service which they sent me a refund request form. Next day when I requested a status, they came back with several emails about I was not due a refund due to not being within the refund period.I should not be punished with no refund for someone having covid and not answering their phone after I was instructed to call him directly.Seems like a scam to me. Can I report them to their transportation license bureau?*************************** ************ *********************

  Business Response

  Date: 12/20/2022

  Hello,

  Per your contract it does state that you have to put in writing that you would like to cancel the move. Regardless of the situation with your representative it does state that we need that written cancellation request. This is a prime example as to why we state that clause in the contract. It looks like billing offered a compensation of $300.00 even though per the contract you were non-refundable. If you would like to accept the $300.00 you are welcome to respond back to the email billing sent you. Otherwise we are not able to offer any additional compensation. If there is anything else we could help with please feel free to reach out to customer service.

  Thank you.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Partial refund

  Business Response

  Date: 12/20/2022

  Hello,

  We sincerely apologize for the experience you had with the company we assigned to facilitate your household move. However it does look like you were delivered within the 30 business days per the contract. There wouldn't be any refunds we would be able to provide you with.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Eagle Moving Group Inc, **********************************************************************************, Phone: ************ as we were moving 2 full containers. When our volunteer rang them he made it very clear what we wanted to move, he had another supporter next to him, he is an ex truckie so knows how to explain things, they said they could do the job, they talked for a period of time so that it was very clear. We know what we shared was clear as we had been let down by another company that ran off with our funds so wanted to make it clear. 2 containers to be picked up from ** and go to the other side of ********* week later 2 men turned up from Eagle Moving Group Inc and our supporters were there and they said to him our company does not deal in containers nor move them, and our supporter said what do you mean, I made it clear with a witness standing next to me that you were to pick up 2 full containers and take them across *******. They walked off leaving us with 2 containers. So they did not do the job and saying we cancelled the job, they cancelled the job as they did not do it. We paid a deposit of $3682.00 and they are offering $1300. They said we except their offering this is not true at all. We want a full refund and they have not paid us anything to date.

  Business Response

  Date: 12/07/2022

  Hello,

  We sincerely apologize for the experience you had with our company and the company we assigned to facilitate the move. After looking at your file it does look like we did offer you $1,300 back as a refund even though you are technically non-refundable according to your signed contract. If you email billing and let them know you accept the offer of $1,300 we will process the refund and it will take 3-5 business days to reflect in your bank account. If you need help with anything else please feel free to reach out to our customer service department at ************

  ************

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18473380
  
  I am rejecting this response because: We gave them the job of moving 2 full 20foot containers and they said YES, they could do it and they failed, as they could not do it. They could not do the job for close to a week, so it delayed us even more and wasted our time.

  Yes, we had told them we needed a truck to move x2 20 foot sea containers that were filled with stock, **** explained the job clearly and ****** rang to confirm what the job entailed and make the payment, so both **** and ****** told them. Why would we be the issue if we had a job to move x2 20 foot containers full and it was not the case, this does not make sense, we know what we were moving as that is all we had to move. They got confused, and messed up, now they lie to cover their mistake. So yes, very dishonest. Said by ****.

  We need to get recovery of funds as we had to pay another company

  Our President dealt with them and confirmed the 2 full containers to be moved, they said they could do this. We only had these to send so why would this company say it is our fault. They keep stating they have a phone records of our job being ordered, so can they hand these over to BBB where it says we were not asking them to move x2 20 foot containers.

  And my position was and is, we ALWAYS told them containers were going 
  thats not our fault."  "******, 11:39 AM - Skype

  Kindly to the right thing and refund our full money, you are taking well over $2000 for your mistake and taking from a charity. We want the full refund.

   

   

  
  
  Sincerely,
  
  Halleluyah Scriptures

  Business Response

  Date: 12/22/2022

  Hello,

  It does look like this is now a legal matter and all communication will be done between the legal representation of both parties involved.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $1395 was paid to Eagle Movers on 6/28/2022. They served as the broker and promised to hire licensed, bonded movers . The contract stated the movers would be going to 3 different locations to deliver the goods from my home in ******, **** to my home and office in Brooklyn, ** - We were charged more when the movers arrived based upon on the estimate even though we provided the correct weight to Eagle when the goods were actually weighed in. We had to hand over $400 additional in cash at the time of the move . The movers who took the goods put it in a warehouse and a man who was not bonded or licensed picked up the goods and brought them in his truck to my home in Brooklyn. He arrived at my home by himself and refused to carry anything up the steps to my home or go to another location . I was forced at this time to get a storage unit and follow him to the unit and unload myself. I was in contact with **** from Eagle during this whole process. Eagle was fully aware of everything they broke in the contract including forcing me to move my own stuff and the overcharge by the initial movers they hired . Eagle moving agreed to return $700 of the funds but I requested the full amount which I had put on the Discover card. They decline yo refund the full amount and now wont even give the $700 back to me . This was very unethical what they did and the contract was broken on many levels - as attached - the refusal to go to the 3 different locations and forcing me to move myself is really unbelievable. They refuse to take any liability. I was told that since I tried to get the full amount back they arent going to give me anything - I would like at least the $700 as promised

  Business Response

  Date: 12/13/2022

  ******,

  We sincerely apologize for the experience you had with the company we assigned to facilitate your move. However, we did try to offer you $695.00 back as compensation at which you denied the offer. You then disputed your charge and we submitted documentation stating our services were provided and the dispute was closed in our favor. At this point there is nothing more we can do in regards to giving any compensation back.

  Customer Answer

  Date: 12/17/2022

   
  Complaint: 18468286
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 12/27/2022

  Its pointless trying to work with Eagle - I was scammed and had to move myself as I have noted in the prior complaint. The only reason the money was not refunded by the credit card company is because Eagle produced the letter saying they offered the 695 back but did not put the type of payment they offered it to - they are fully aware of why the dispute was denied 

  Business Response

  Date: 01/20/2023

  *********************************. we are very sorry your move didn't go as expected, however you did a chargeback with your bank for your move payment, since you chargeback on your deposit of $1,395.10 there is not much more we can do and you have to wait to see the outcome from your bank. We did respond to the bank and did let them know we serviced your move and you did receive service in full.  
  

• Initial Complaint

  Date:11/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Eagle Moving Group for a move from ************ to ********* **, initially. However, soon after making contract, I was being considered for a job in my home state of ********* ********. I called immediately upon this job consideration and of the address change. Eagle Mover Groups said not a problem, and I asked if I would **** to make another down payment to cover the changed, and I was told no. When it came time for the move, I had found out that Eager Mover Groups had changed the contract by brokering a third party mover, to which I had no choice over pricing, not having an elevator, packing, blankets etc. I was quoted by Eagle Moving Group, to include a military discount, which was to make me feel, I was supporting a veteran owned business, and the quote was $2628.50, including the $1000 military discount. I put a down payment of $1106.00. The quote included gas, tariffs, and at a price of $4.47, per cubic foot, of which they estimated via my listings of furniture good and boxes, and that was was estimated to be 250 cubic square feet. So the third part Cross Country Movers, and after they finished, they told me I owed approximately $3449, because I had 200 cubic feet more than the company estimated via a complete list of household items. This also includes $275 in storage fees as I was unable to find an apartment until 10/21/2022. Which, I informed both Eagle and and Cross Country, but they did not bring my belongings until 11/22/2022, which was not of my consequence as I gave them proper notice, had to make several attempts at contacting both Eagle and Cross Country, leaving messages, that went unanswered. **************** was horrible, and caused me to get a bit frustrated, did swear, but after waiting a month and a half at getting my property, trust me, anyone would get irate. The delays requiring extra storage was the companys fault. Logistics does not work, if you as a customer are not informed ahead of entering into a contract, thus voicing.

  Business Response

  Date: 12/05/2022

  *****,

  We do apologize for the experience you had with our company and the company we assigned to facilitate your move. However we did not charge you to change the destination. You did utilize one month of storage that you did have to pay for. There wouldn't be any refunds we can provide as of right now. You are more than welcome to contact Cross Country Movers to see if they can reimburse you at all.

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18452842
  
  I am rejecting this response because:
  I was charged in total $4600 for the move including a $275 storage fee for 21 days. Those were days indicated upon my request for the finalization of the move! However, instead of October 21,2022, for my housing good to be at my apartment, they did not come come until 11/22/2022. So, although you say you did not charge me for the additional mileage to my apartment, there was an additional charge of $3600, including the $275 in storage accounted for by me, and date my belongings arrived to their final place of home! Furthermore, after going through my belonging, precious childrens gifts to me, of their childhood memories were broken in the move, a ******* lamp shade was broken, a wood jewelry box was broken, a ******************* Handles bowl, a ******************* ************** a yellowware mixing bowl made circa the 1700-1800s was broken,  an *************** Kitchen Utensil holder was broken, three limited edition coffee cups were broken, and an end table, brand new, was broken. I still have not been able to get through all the boxes to date. 
  The ******* Lamp, value $800-1000.

  Yellowware Bowl, replacement cost $180-$220

  *************** Utensil Holder, replacement cost $100

  And, I have  no way of determining the replacement cost of the ******************* bowl and cutting board as they are no longer in business, and are quite costly on *********** etc. costing between $75-$100, each.

  My end table was brand new at the time of moving, and was purchased for  $200.

  My Wooden Jewelry box replacement cost, $220-530

  Furthermore, there is no way to determine the loss os my four boys gifts made for me throughout their childhoods. They are mow adults. 
  

  By taking my choice away from whom was actually moving my belongings. Of which, I had very little, you chose to take on any additional costs other than you quote. And as per your quote, I want the cost of the broken items and $1800 storage and additional shipping  charges.

   

  Sincerely,
  
  ***************************

  Business Response

  Date: 12/22/2022

  *****,

  It states in the contract that you will be responsible for storage costs after the 30 days of free storage. The additional charges were due to addition cubic feet utilized on the truck, additional fuel charges (16% of the total dollar amount of cubic feet utilized) and any packing materials that were used. I will send you the email with the claims information so you can file a claim with the carrier in regards to any broken, damaged, or missing items. 

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Too much prior to my move I had researched moving companies and decided to look at the Better Business Bureau website. When I put in that I was looking for a mover I immediately got a phone call from eagle moving group. Thinking this is one of the companies from Better Business Bureau I took a "and made a reservation To have my items picked up on October the 29th 2022. The movers were a little bit late but they did arrive at 1st they didn't have your mother truck for all of my stuff so they had to take my belong to a warehouse and then come back and take a second load. The driver said that I would receive my furniture and belongings 2 to 5 days . Here we almost the middle of November and I still do not have my belongings. Today I received a call from eagle moving group telling me that my delivery will be Friday or Saturday. I will not be home on Saturday and asked if we could make a different arrangement. The lady on the phone named ******************* that no we could not make any other arrangements if I was not here on Saturday and that's one of my belongings for would be delivered then all of my things would go to storage and I would have to pay somebody to deliver them. This is unacceptable I have waited a long time for my belongings did not get clear instructions from the company and now I am being told that I am going to have to pay more than the money that I am paying for the delivery. This is not right at all this is not good customer service and this is not right. I need someone to get my furniture to me when I can be here.

  Business Response

  Date: 11/22/2022

  Hello,

  It looks like you have been delivered as of today. The company has 30 business days from the first available delivery date to deliver. However if you are not able to accept delivery the company does have to charge for storage and redelivery. I do apologize for the experience you have had with our company and the company we assigned to facilitate your move.

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18379133
  
  I am rejecting this response because:
  I was there at the time of delivery! Some of my belongings were not on the truck!!!

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/07/2022

  *****,

  We completely understand where you are upset. If there are items that are missing you will need to file a claim with the carrier. I will email you over the claim information and instructions. Also, what I would recommend is you get a list together of everything that is missing and send it to the carrier as well that way they can see if they can recover any of the items. I will also include their email address in the email with the claims information.