Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained Deck&Drive to do a paving job at the entranceway of my property. they submitted an estimate that was lower than the other companies which was the reason for my choice. I signed a contract and paid half the total cost of the estimates in the $1,010.16, which was picked up by ******* on August 18,2022. On Wed. Oct. 19,2022 workers from D&D finally arrived on my property to perform the job. After 15 minutes I received a call from ******* of D&D telling me that they will charge me an additional $900.00 due to the state of the concrete, I refused then they lowered the amount to $600.00 and I still refused, then the workers left, leaving the front of my house in a deplorable state after breaking part of the concrete, and bricks stored on my lawn, what represented an hazard for anybody entering or leaving my house. On Monday Oct. 24, 2022 ****** (project manager without and introduction card) came to my house. while we were talking, he then took measurements of the entryway. It was at that point l realized the company did not take proper measurement of the work to be done and submitted an estimate only according to the picture that was sent to them. The following day, I received an additional estimate for the part that was not covered by their estimate in the amount of $1,178.00. I then wrote to the owner of the company, Mr. ************************ vowing my outrage and the sloppy work of the company. He never answered my mail. I then asked the company to reimburse me the deposit, since I lost all respect and confidence in them.*************************

  

  Business Response

  Date: 02/13/2023

  ***************************

  
  We Deck & Drive work hard at exceeding our customers expectations unfortunately and rarely - there are occasions where customers try to take advantage - this is one of those occasions.

  ******************** gave us dimensions and told us that 120 sq ft was all that was necessary to do the work at her home - We signed a contract - with our remote bid specialist - using the sq footage ****** provided.  

  When we went to do the work - the actual sq footage was 255 sq ft. - Almost double. Additionally - ****** knew better because she received other pricing from competitors - for a much higher price. 

  We presented ****** with three options. 1st option-  to cancel job and ****** would forfeit her deposit. 2nd - to let us do job the work that was  outlined in original scope. 3rd. to sign change order for $1500 and do what she was expecting

  
  Weve tried to resolve the dispute but not at the expense of us being unfairly taken advantage of. We continue to hope that the homeowner will have a change of heart and realize that their position is unfair.

  Sincerely,

  ***********************

  President

  Deck & Drive

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2020 my *********** contacted ***************************** because we were interested in installing pavers for our ********************************** In May 2020 we decided on a paver & put in our order. We spent around $4310 for our ********************************** Not until after July 4th were the pavers installed. On 9/2/20 I emailed the office to follow up on phone calls I had made asking them to come out & fix several cracked pavers & some that were separating from the side. I attached photos of the broken pavers. Since then every few months either my husband or I would call or email to office, providing pictures, asking for repairs to cracked & broken pavers. I have all the emails if you'd like I can forward them to someone at the BBB. Each time repairs are done they say this will be the last time and assure us it is fixed properly. This has never happened. We had the previous owner come out to take a look at the driveway, as well as the new owner. They assured us they stand by their product & would make any repairs needed. Again, we have several cracked pavers so I called the office on Tuesday 1/3 to let them know and ask for a repair. The receptionist informed me there is a repair fee of $4,000. I told her no one has ever charged us for these repairs, and asked when was this policy started. She told me it was always their policy but she would have someone contact me to let me know about the repairs. Their field manager emailed me on 1/5: "Unfortunately this job is no longer under warranty . We will gladly come out and do any repairs, but would have to be under a new contract ,with a minimum of $4,000 worth of work. Please feel free to reach out to me if you would like us to send a new proposal. Thank you!"I replied that I would never pay them anything, especially $4,000 for a job that was never properly done & has needed repair from the very beginning!I am asking for the assistance of the BBB for either a full refund or a complete replacement (entire driveway ripped up and reinstalled).

  

  Business Response

  Date: 02/08/2023

  My name is *********************** and I am the President of Deck & Drive.

  
  

  Your problem was recently brought to my attention - and I am hoping to resolve your issue.

  
  

  Is there a day next week - when I can send my ******* out to meet with you and see exactly what your issues are?

  
  

  Let me know a convenient time that works for you

  
  

  Sincerely,

  
  

  ***********************

  President 

  Deck & Drive