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Business Profile

Vitamins and Supplements

Zelenko Labs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to communicate with someone with Zelenko since February 2025, and have not yet received a reply.

    Customer Answer

    Date: 04/30/2025

    Dear ******,

    I have received the resolution mentioned in my complaint. Again, please follow up with me as needed.

    Thank you,

    ****** ******

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with a subscription for the * stack for adults and children. I was told I can cancel it anytime there is no phone number to call them that doesnt refer you back to the web our email. I sent one email 4 to 5 months ago told him to cancel my subscription. I was told it was canceled two months ago. I got another indication they were gonna send me another supply. I called and canceled it again. This time they didnt ship it to me the person asked about the **** said no weve tried it. My kids dont like it Subscription in the mail so that was the second time I had to call and cancel and it didnt work . I just finished and I was gonna get the Better Business Bureau Involved. When you Log into their website with your account its impossible to find a place to cancel your subscription. Its very deceptive. There is never a shipping label, inserted with the product either to show the order number.

    Business Response

    Date: 11/20/2024

    We have documentation of all communications with ***** regarding her purchases. She emailed us on 11/4/24, and again on 11/6/24 regarding the subscription in question. 

    We responded to her 11/4/24 9:51am email within 7 minutes and refunded the order in question. 

    She has received her contested order at no charge, and she was refunded for the purchase.

    As stated on our website and in all email communications with our customers, we can be contacted via email to assist with any questions or concerns. 

  • Initial Complaint

    Date:09/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered z-stack for children. This was ordered in July. They have yet to send me my order. I received an email August 5th. Telling me they were going to send my order on that coming Friday. To no avail have received anything. They did this before last year. Same senerio, I don't know why I trusted them again. I want a refund. I'm moving out of state. I want my money back.

    Business Response

    Date: 10/02/2023

    We have issued a refund to this customer. Apologies for any inconvenience this may have cause.

    Customer Answer

    Date: 10/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Zelenko Labs, LLC is NOT a BBB Accredited Business.

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