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Business Profile

Vitamins and Supplements

Pure Viva Supplements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS BUSINESS MUST HONOR THERE 100% MONEY BACK GURANTEE THEY CLAIM TO GIVE YOU YOUR REFUND WITHIN 4 TO 6 WEEKS. I HAVE BEEN WAITING FOR ABOUT 10 WEEKS NOW AND STILL HAVE NOT GOTTEN MY $429.74 THEY OWE ME AND AS OF FACT I HAVE NOT GOTTEN NOTHING BACK FROM THEM AND EVERY TIME I CALL THEM TO FIND OUT WHY I KEEP BEING TOLD NEXT WEEK NEXT WEEK NEXT WEEK AND NEXT WEEK NEVER SEEMS TO COME FOR THEM. I AM TIRED OF BEING LIED TO BY THIS COMPANY THAT RIGHTFULLY OWES ME $429.74 I WANT MY REFUND BACK NOW. SHOULD I CONTACT THE ******************** OR WILL YOU BE ABLE TO HELP ME?

  • Initial Complaint

    Date:08/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th, 2025 I ordered a pureviva supplement, "Lean response" from a company ********. On June 16th the check for $79.94 was cashed. As of this date I have not received the product. My attempts to locate and contact the company have been unsuccessful. I have given up my search, and I assume that either I have been scammed or the product was sent and never arrived. I assume the former. I send this complaint to you just so other potential buyers will be warned.

  • Initial Complaint

    Date:06/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove from mailing list, no further mail please to the person and box number.

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want them to stop mailing me their advertising materials asap. I am not interested in their services or products. Thank you

  • Initial Complaint

    Date:04/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/02/24 I ordered 3 bottles of Expand 4x 60 count capsules. I used one and product did not help me at all. There was a guaranteed 3 months return policy for full money back if not satisfied - no questions asked. I called and received a return authorization given to me by **** - return authorization number V37031780000 on 1/02/25. I returned 2 bottles after having tried one bottle. I had paid a total of $107.90 for their product (3 bottles altogether). To date, I have not received a refund in any form. I called again on 2/21/25 and spoke to *******, who assured me my refund had been authorized and would be returned to my credit card within 2 weeks. Nothing came. I then called again on 3/27/25 and spoke with ****, who apologized for the oversight and said they were sending me a check for the refund amount in total. Never received.

    Customer Answer

    Date: 05/27/2025

    Hi and thanks for reaching out. We never heard from the company but we just received our credit card statement from last month and we are happy to see that we did finally receive our refund for the product in the amount of $99.95.

     


    Thank you for your assistance with this matter.


    ******* ******

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i gave a check for ***** on feb. ****** the check cleared on march 3 2025 on mar 18 i called and asked where my order was i the next week iwaited till april 2 and no product i called and asked for my money back and after a long talk i was it would be 4 or4 an half weeks if they do give back my money they usad it for 2months and maybe two and ahalf months this isn't the way to do business

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff AT. On January 17, 2025 the consumer ordered a supplement and sent a check for $79.90. In February, the consumer called the business to check on the order and was told it was on backorder. In early March the consumer called the business because she had still not received her order. She said she wanted to cancel the order. The business told her they would refund her money. It has been 2 weeks and she has not received the refund. The consumer would like her money refunded.

  • Initial Complaint

    Date:03/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent pills back and requested a refund. I have not received my refund

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased supplements from them in 2024 that was to use with a money back guarantee if it didnt work. Upon sending it back, as it didnt work, they have given me the run around for 6 months about sending my money back. Every time we speak its 7-10 days but it never comes and they tell me the same story each time.

  • Initial Complaint

    Date:11/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving pornographic material from this company with many small kids in my house that go to the mailbox. I am disgusted that my children have seen the images they have because this company thinks they can mail stuff out like this, this needs to be stopped

Pure Viva Supplements is NOT a BBB Accredited Business.

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