Complaints

This profile includes complaints for Hiya Health Products LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hiya Health Products LLC

  Boca Raton, FL 33487-2653

  
• 

  Hiya Health Products LLC

  1501 Haines Street Jacksonville, FL 32206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to cancel my subscription and all I am getting is email after email of them trying to convince me to stay. They won't cancel my subscription which I'm pretty sure is fraud as I am telling them basically that they no longer have permission to charge my credit card for anything.

  Customer Answer

  Date: 07/25/2025

  Is it possible to cancel my complaint? The company finally stated they cancelled my membership. 

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has unacceptable practices including not making it clear when ordering for the first time that you are signing up for a monthly subscription. Also, when going to cancel the subscription in the account you cannot do this on you own and have to text or email the company. I have absolutely never encountered any company like this with this cancelation process. Many customers have shared after several attempts to cancel they still get charged. I did as requested and sent a text and email to ensure my subscription has been cancelled but am not confident this will happen. I'm requesting a refund of $68.32 due to being unaware that I was committing to a monthly subscription. My children haven't even finished the first bottle of supplements because they do not like the taste.

  

  Business Response

  Date: 07/21/2025

  Hi ********,

   

  Thanks for reaching out and sharing your review.

   

  As clarified in our email, Hiya is designed to be a monthly membership, though theres truly zero commitment, you can easily cancel anytime or snooze your subscription. We also indicated on our website that the subscription details of our product arrives fresh with a 30-day supply, refillable glass bottle to decorate, and refill pouches sent monthly on a pediatrician-recommended schedule. Additionally, we also sent an order confirmation email that if you ordered via a first order discount, your first month will be billed at your discounted rate, then your eco-friendly refills will be received fresh and billed at our non-discounted rate. We're sorry for any confusion.
  

  
  
  Due to system limitations, we were unable to cancel your July 17 order because at that time, it was already shipped. However, rest assured that your subscription is cancelled immediately after receiving the first cancellation request email. Our intentions in determining your reason for cancellation is solely to offer you helpful suggestions to keep your family healthy and secure as Hiyas main mission. We apologize for any misunderstanding.

   

  Lastly, we'd like to assure you that your subscription has been cancelled and your recent order has been refunded $68.32 which you should receive in 7-10 working days. Rest assured that you will no longer be charged moving forward.
  
  
  
  We truly appreciate your time and efforts in sharing your valuable feedback with us as we are always looking for ways to improve. Again, we sincerely apologize for the stress and frustration caused.
  
  

  
  If you need anything, we can be reached via email at *************************************** via text at ************ and via DM at ***************************************************
  
  
  Sincerely,
  The Hiya Family

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered vitamins from this company a while ago. On July 18th I received a text from this company (attached) saying that "they noticed that my vitamin refills stopped being processed due to a billing issue. Can we get this fixed for you?" This was the my first contact with this company in months. But according to the text, I wouldn't receive any shipments due to a billing issue. However, the next day I was charged $32.10. I still have not received an email for that. I went into their online portal and see an order. Despite it saying that canceling is "easy and hassle free" that is not the case. I clicked on the "cancel" button and it takes you to a "contact us" page. So I had to send them an email. Their first reply was asking me why I want to cancel. Their second email was telling me that they are busy parents just like me and that their membership is super flexible--"feel free to skip, pause or cancel anytime with no hassle." And yet, I have sent 2 emails and my membership was still not cancelled. They also offered me a 20% discount. I just want to cancel this membership and I want a refund for the order that was placed AFTER I received a text saying that my refills stopped processing due to a billing issue.This is an extremely predatory business. Nothing about it is "flexible or easy" I have received zero emails from them regarding a subscription, membership or even this most recent order. It is not my responsibility to pay for return shipping on an order that I was told was not going to be sent but they placed it anyway. I would like a refund and I do not want to be sent another order.

  

  Business Response

  Date: 07/21/2025

  Hi *****,

   

  Thank you for your feedback.
  
  
  Please accept our sincerest apologies if we have disappointed you in any manner.

   

  Rest assured that your subscription is cancelled immediately after receiving the first cancellation request email. Our intentions in determining your reason for cancellation is solely to offer you helpful suggestions to keep your family healthy and secure as Hiyas main mission. We apologize for any misunderstanding.

   

  As clarified via text and email, your subscription has been fully cancelled and has been refunded. Please be assured that you will no longer be charged.

   

  If you need anything, we can be reached via email at *************************************** via text at ************ and via DM at ***************************************************
  
  
  Sincerely,
  The Hiya Family

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  In addition to cancellation I also wanted to be refunded for the order that they placed without my knowledge.  While they initially refused multiple times to refund me for that order, only after I filed this complaint did they finally refund me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory practices (cannot cancel subscription) and not clearly advertising a monthly subscription. There are multiple complaints for this same issue. I will be seeking further resolution from the BBB and also contacting the other consumers here in regards to these issues. Many consumer protection laws are being violated (OH) with these actions and I see to end it.

  

  Business Response

  Date: 07/14/2025

  Hi ******

   

  Please accept our sincere apologies for the inconvenience.

   

  As clarified via email, your subscription has been fully cancelled and moving forward, you will no longer be charged.

   

  Since your order has been shipped with *** tracking number 1Z53ER42YW07795625, we can no longer cancel this but you may return it for a refund once you received the order. Once it arrives, if you would like to return the order, please feel free to do so as long as the package is unopened. Our return shipping address is:
  ***** AMERICAS
  ********************
  **********************
  
  

   

  We truly appreciate your time and efforts in sharing your valuable feedback with us as we are always looking for ways to improve. Again, we sincerely apologize for the stress and frustration caused.
  
  

  
  If you need anything, we can be reached via email at *************************************** via text at ************ and via DM at ***************************************************
  
  
  Sincerely,
  The Hiya Family

   

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending confirmation that there will be no further charges after the subscription date on "My Account" passes.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** offers a vitamin subscription for children. When I went to ****** my subscription, it said I had to email the company. It also offers a number to text that no one responds to. When I finally received an email back, instead of canceling my subscription they gave me tips on how to secretly feed the vitamin to my child. There is no way to cancel my subscription or remove my credit card details.

  

  Business Response

  Date: 07/14/2025

  Hi Brighid,

   

  Our sincerest apologies for any way in which we may have fallen short of your expectations.

   

  Upon checking, we received your email last July 11, 2025 at 8:54am and we replied on the same day at 10:14am. Our intentions in determining your reason for cancellation is solely to offer you helpful suggestions to keep your family healthy and secure as Hiyas main mission. We apologize for any misunderstanding. Rest assured that your subscription is cancelled immediately after receiving the first cancellation request email. 

   

  Weve taken care of canceling your subscription and removing your payment method from our system to guarantee that no further charges will be made.

   

  If there's anything else you need, feel free to get in touch.

   

  Sincerely,
  The Hiya Family

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They auto-suscribe you to their product. The subscription price is double what the initial payment is and then they make it very difficult to unsuscribe. This business is a scam. It is outrageous how difficult it is to contact this company to stop unwanted purchases. Do not sign up. Do not share your credit card information with them because they will not stop billing you.

  

  Business Response

  Date: 07/09/2025

  Hi ****,

   

  Thank you for sharing your review and we apologize for any inconvenience caused.

   

  Our intentions in determining your reason for cancellation is solely to offer you helpful suggestions to keep your family healthy and secure as Hiyas main mission. We apologize for any misunderstanding but we hope our email yesterday and today's text message helped clarify and resolve your concern. To confirm, your subscription is fully cancelled so moving forward, you will no longer be charged.

   

  Thank you sincerely for taking the time to share your valuable feedback with us. We truly appreciate your effort, as it helps us continuously improve. Once again, we deeply apologize for any stress or frustration this situation may have caused

   

  Sincerely,

  The Hiya Family

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought hiya health vitamins with the intention to try them for my child. The product did not fit my child's needs. My issue is that I was automatically enrolled in a subscription service. When I received notification via email, I emailed back requesting reversal of the subscription. I also noticed on the tracking link provided, the package hadn't even been received by **** I asked them to cease, and not ship. They said it was not possible and that my subscription was canceled going forward, but would not refund me. I asked if they would take the vitamins back, and they said yes, but I would have to pay for shipping, even though I didn't want the subscription. I find this a distasteful business practice. Logistically on their website, the subscription service is not populating well to alert customers.I would like either a paid shipping label or refund. Neither was given. My money was taken.

  

  Business Response

  Date: 06/20/2025

  Hi Catherine,

   

  Thanks for reaching out to us and we apologize for any inconvenience.

   

  As previously mentioned, Hiya is designed to be a monthly membership, though there’s truly zero commitment, you can easily cancel anytime or snooze your subscription. We also indicated on our website that the subscription details of our product arrives fresh with a 30-day supply, refillable glass bottle to decorate, and refill pouches sent monthly on a pediatrician-recommended schedule. Additionally, we also sent an order confirmation email that if you ordered via a first order discount, your first month will be billed at your discounted rate, then your eco-friendly refills will be received fresh and billed at our non-discounted rate. We're sorry for any confusion.

   

  Separately, we understand that you do not wish to pay for the return fees and since we don't provide shipping labels, you may drop it off at any post office to return the package. Once we receive the return, we can issue you a refund.

   

  Lastly, please be assured that your subscription is cancelled and moving forward, you will no longer be charged.

   

  If you need anything, we can be reached via email at [email protected], via text at 844-388-4492 and via DM at https://www.facebook.com/hiyahealth
  
  
  Sincerely,
  The Hiya Family

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23496652
  
  
  
  I am rejecting this response because:

  Providing the shipping label for a charge I didn't want is absolutely a fair way to rectify and recieve a refund. If the company is truly incapable of providing a shipping label by a process on their end, that is their obstacle to troubleshoot, not the customer. The next solution is to refund. 

  This is an awful business practice. I would never recommend anyone to try this product given how they are unable to handle this.

  
  Sincerely,
  
  
  
  Catherine Topor Diaz

  

  Business Response

  Date: 06/21/2025

  Hi Catherine,

   

  Thank you for reponding.

   

  As one-time gesture, your return label has been created and attached to this email. In case you’re not seeing the attachment to this email, we also emailed the return label to you along with the return instructions.

   

  Kindly use the provided label when returning the products to us. Once we receive your return, we will process your refund.

   

  We truly appreciate your time and efforts in sharing your valuable feedback with us as we are always looking for ways to improve. Again, we sincerely apologize for the stress and frustration caused.
  

  
  
  If you need anything, we can be reached via email at [email protected], via text at 844-388-4492 and via DM at https://www.facebook.com/hiyahealth
  
  

  
  Sincerely,
  The Hiya Family

  Customer Answer

  Date: 07/11/2025

  Thank you.

   

  After my last communication, I have received the shipping label and sent in the vitamins unopened about three weeks ago. I have yet to receive a refund from Hiya. 

   

   

  

  Business Response

  Date: 07/15/2025

  Hi *********,

   

  Thanks for reaching out to us again.

   

  We have confirmed that we have received your returned order #*******. A refund of $69.94 has been issued which you should receive in 7-10 working days.

   

  If there is anything else we can help you with, please don't hesitate to reach out.

   

  
  We hope you and your family are safe.

   

  
  Sincerely,
  The Hiya Family
  
  
  
  
  

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* Topor ****

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to make a one time purchase from this company and was told after I placed the order I was told its it was a monthly subscription!This was not made clear in *** add!Now Im having trouble contacting the company to cancel.

  

  Business Response

  Date: 06/17/2025

  Hi *******,

   

  We appreciate you reaching out and apologize for any inconvenience youve experienced.

   

  As previously mentioned, Hiya is designed to be a monthly membership, though theres truly zero commitment, you can easily cancel anytime or snooze your subscription. We also indicated on our website that the subscription details of our product arrives fresh with a 30-day supply, refillable glass bottle to decorate, and refill pouches sent monthly on a pediatrician-recommended schedule. Additionally, we also sent an order confirmation email that if you ordered via a first order discount, your first month will be billed at your discounted rate, then your eco-friendly refills will be received fresh and billed at our non-discounted rate. We're sorry for any confusion.

   

  We understand that you wanted to cancel both your order and subscription. To confirm, we have successfully canceled both for you. We have also issued you a refund of $31.83 which you should receive in 7-10 working days.

   

  If you need anything, we can be reached via email at *************************************** via text at ************ and via DM at ***************************************************
  
  

  
  Sincerely,
  The Hiya Family

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered vitamins for my four year old daughter from HIYA as it was recommended to me by a friend. The website indicated that a subscription can be cancelled at anytime. I ordered the vitamins and then requested to cancel the subscription as subscriptions can be cancelled at anytime per the company website. I dont wish to subscribe to something that I am not sure that my daughter will like. The process for cancelling is extremely convoluted as it requires the customer to email the company to request a cancellation. I received an email response from the company that refused to cancel my subscription at this time. This is a predatory practice and would like to cancel the subscription to prevent future charges. The price for future deliveries is also double. This was not indicated at the time of purchase.

  Customer Answer

  Date: 06/15/2025

  The business has refunded my money and cancelled the subscription.    That said,  this is an an unethical practice, and i believe a violation of the *** decision that you need to be able to cancel subscriptions with one click opposed to sending a multitude of emails.   Seems like a predatory practice. 

  

  Business Response

  Date: 06/16/2025

  Hi *****,

   

  Thank you for sharing your feedback and we sincerely apologize if we have caused any disappointment in any way.

   

  We would like to assure you that your order has been cancelled and refunded so moving forward, you will no longer be charged.

   

  Additionally, we would also like to clarify that **** is designed to be a monthly membership, though theres truly zero commitment, you can easily cancel anytime or snooze your subscription. We also indicated on our website that the subscription details of our product arrives fresh with a 30-day supply, refillable glass bottle to decorate, and refill pouches sent monthly on a pediatrician-recommended schedule. Additionally, we also sent an order confirmation email that if you ordered via a first order discount, your first month will be billed at your discounted rate, then your eco-friendly refills will be received fresh and billed at our non-discounted rate. We're sorry for any confusion.

   

  We genuinely appreciate you taking the time to share your valuable feedback, as it helps us continually improve. Once again, we sincerely apologize for any stress and frustration this may have caused.
  
  
  If you need anything, we can be reached via email at *************************************** via text at ************ and via DM at ***************************************************
  
  
  Sincerely,
  The Hiya Family

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Hiya five times asking what natural flavors are included in the tropical vitamin, because my children have food allergies to certain fruits and it wasnt clear there were other natural flavors where I was looking at the ingredients on the site, and it includes added flavors on the bottle once you receive it. I have never received a response. I find this very concerning since their food allergies can actually cause death. I also requested to ****** my membership and auto renewal, and again no response.

  

  Business Response

  Date: 06/09/2025

  Hi *******,

  
  Thanks for reaching out to usour apologies for not responding sooner.

   

  The fruit and vegetable blend we use is included in every box of our vitamins. For a full list of ingredients, please refer to the 'Other Ingredients' section on the packaging. 

   

  Additionally, we'd like to clarify that our vitamins has two different formulas - the old one does not use mango powder while the new one does. We strongly recommend checking the packaging to confirm which formula you received.

   

  To confirm, we have also cancelled your subscription so moving forward, you will no longer be charged.

   

  If you need anything, we can be reached via email at *************************************** via text at ************ and via DM at ***************************************************
  
  

  
  Sincerely,
  The Hiya Family

   

   

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23437155
  
  I am rejecting this response because the packaging states that there are four natural flavors in the vitamin, one of them being tropical and it doesnt list what flavors are used to make this flavor anywhere. I bought these under the understanding there wasnt any mango in them, which my kids are allergic to. I also sent multiple messages about cancelling and had to go through BBB before you would respond which is not appropriate. I would like a full refund since I am not able to use these vitamins for my children. 

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/10/2025

  Hi *******,

   

  Thank you for responding.

   

  Please be assured that we have refunded you $123.34 which you should receive in 7-10 working days.

   

  Since the order has been delivered, please feel free to return it back to us. Our return shipping address is:
  *******************
  ********************
  **********************
  
  

   

  Its our goal to make our parents' lives just a bit easier so if you feel we let you down in any way we apologize! We hope we can make it up to you. If there is anything else we can help you with, please don't hesitate to reach out.  

   

  
  We hope you and your family are safe. Have a wonderful day!
  

   

  
  Sincerely,
  The Hiya Family
  
  

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********