ComplaintsforInternet Mastery

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Thanks to a friend I paid $39.95 for Internet Mastery's promotional two-day webinar called "The Best Amazon Course Ever." on 07/28/2023 with course taking place on 08/05 - 06/2023. It was taught by *************************, on the second day, he introduced a program called the "Internet Mastery Elite Program." He made us understand that the course was $9k to register, but if student registered on that day, they would receive a 30% discount. The selling points of the program were:- They would provide coach who would meet with the student for 30 minutes every two weeks for tips and tricks of selling on Amazon. - With expertise and know-how to select selling products they will give registered student ten unique selling products they could purchase and sell on Amazon. - That much of the $6k the student pays goes into their infrastructure they use in preparing the unique sellable items they would give to the student to sell on Amazon. - ************************* had many good things to say about the program and how it would help the registered student become a successful Amazon seller. Based on the above and a lot more that I cannot recall, and the opportunity to receive a massive discount, I paid $5,999 on 08/06/2023.After the payment, on 08/08/2023, a representative named *************************** sent me an email with the subject "Confirmed: IM Community Onboarding with *************************** on Wednesday, August 9, 2023,"I spoke to ******* on the phone, and she scheduled a mentor section for me with *******************. The next day, 08/10/2023, I had a Zoom meeting with ***. During the meeting, *** refuted all the selling points of the program stated above.Based on that I requested a refund. Not hearing from them, I contacted the credit card company to cancel the transaction. Two weeks, the money was given back to Internet Mastery with the bank claiming that they submitted proof of service, and for that matter, it was not a fraud.I am filing this complaint to request a refund of $6,038.95.

  Business response

  02/27/2024

  We always appreciate customer feedback however it does happen, more often than not, that the information provided by the customer is simply not accurate.
  
  ******************* signed up for the IM Program Elite and paid in full.
  
  ***** signed up online and prior to purchase accepted the terms of purchase, including the refund policy. A purchase cant be made without accepting the terms of agreement.
  
  In addition, ***** then signed a compliance agreement in which she read the full terms, signed them, initialed them and submitted them - ************* stamped from her IP Address. 
  
  As you will see from the notes (provided in a PDF upload to BBB), ***** showed up for her first coaching totally unprepared and not ready to participate so the session was held on her phone rather than an interactive zoom session. When she finally showed up she had a 45 minute session with ***.
  
  It was a great session with tremendously positive feedback. This session was recorded and archived and can be provided if necessary.

  Although ***** didn't show up for her first scheduled session she did attend the second. Sessions are 30 minutes. Her coach spent 45 minutes with her learning the process and the system. At the end of that session ***** seemed enthusiastic and excited to move forward. That event took place on August 21, 2023.

  In her complaint, ***** claims to have cancelled the program on August 10th. Yet, ***** had coaching weeks later. In addition she continued (through August) using the IM platform, the software, the training and more. 

  Then, on September 4, ***** signed a legal binding docusign agreement where she initialed and signed in multiple places her understanding of her purchase.
  

  Soon after (and more than a month after initially signing up), ***** requested a refund. This was denied. We do not offer a 30+ refund policy. 
  
  When ***** issued a chargeback with her credit card company, this information, along with her log in IP usage and recorded session with her coach was provided to the credit card company.  *****' credit card company quickly determined that ***** was not eligible for a refund. Now, 7 months later, ***** (who continues to have access to the program purchased) is not eligible for a refund.
  
  We hope that ***** will continue to use the IM tools and reschedule her coaching so she can continue this journey as she has lifetime access to this program.

  Customer response

  03/01/2024

  Complaint: 21351366
  
  I am rejecting this response because:

  (1) I want to express my dissatisfaction with the business response to BBB. The reason for my unhappiness is the level of inconsistency in their account of events. One glaring inconsistency exists between paragraphs 3 and 9 of the business response. In paragraph 3, they claim that a purchase cannot be made without accepting the terms of agreement. But in paragraph 9, they state that I signed a legal binding docusign agreement on September 4th, after making the payment on August 6th. If the terms and conditions were agreed upon before the purchase, how could I have made the payment before signing the agreement?

  (2) Here's what happened: I received a refund from the bank, but I didn't realize it was conditional. After the refund, the business sent me a request to sign a document multiple times. I thought it was part of the refund process, so I signed it. The business should clarify the timeline of events. I'm also confused about how they can claim that I signed a legal binding docusign agreement without legal guidance. Could this be a tactic on their part?
  
  (3) Check, in paragraph 5 they claimed: '***** showed up for her first coaching totally unprepared and not ready to participate so the session was held on her phone rather than an interactive zoom session.' What is the justification of their claim of me showing up 'totally unprepared and not ready to participate'? Is that because I was on my cell phone? Is Zoom not cell phone compatible?

  (4) Let it not be lost on us that they claim in paragraph 6: 'It was a great session with tremendously positive feedback. This session was recorded and archived and can be provided if necessary.' However, in paragraph 7, they claim: 'Although ***** didn't show up for her first scheduled session she did attend the second.' I am contesting this claim, as it is inconsistent with my experience. I also do not remember giving any feedback after I met with *******************. Therefore, I encourage BBB to request to see the 'tremendously positive feedback' they are referring to.

  (5) I am also contesting the claim in paragraph 7 statement 5: 'That event took place on August 21, 2023.' I only met ******************* once, and that was on 08/10/2023 (see Exhibit 1). If the business is adamant that their claim is true, they should submit evidence supporting their claim of events.
  
  (6) It is evident that the company is deliberately altering the timing of events to support its argument relative to paragraph 7, and if it disagrees with my conclusion, it should provide evidence to substantiate its argument.

  (7) I am also contesting that none of the business's claims in paragraph 8 is founded. As stated, I only met ******************* once, and that was on 08/10/2023 (see Exhibit 1). If the business is insistent that their claims are true, they should submit evidence supporting their claim of events and time stamps of me using their software. I want to put it on record that I have never interacted with their software.
  
  (8) I want to bring to BBB's attention that the *** file attached to the business's response, labeled "conversation.***", has nothing to do with my complaint. I hope this was an honest mistake and not an attempt to create the false impression that the conversation that took place between them and myself was shared.
  
  (9) In addition to the inconsistencies, the response failed to address my claim about why I requested a refund. As I mentioned in my initial complaint, I asked for a refund from the company because during the "The Best Amazon Course Ever" promotional two-day webinar, ************************* stated that registered students of "Internet Mastery Elite Program" will benefit from:
  
  -- Getting access to life coach who would meet with the student for 30 minutes every other week and teach them the tips and tricks of selling on Amazon.
  
  -- Give every registered student ten unique selling products they could purchase and sell using their Amazon account thanks to their expertise and know-how to select selling products every week.
  
  -- That much of the $6,000 the student pays goes into their infrastructure they use in preparing the unique sellable items they would give to the student to sell on Amazon.
  
  -- ************************* had many good things to say about the program and how it would help the registered student become a successful Amazon seller.
  
  (10) The business needs to refute that the benefits mentioned above were not highlighted in the promotional two-day webinar. If they do not agree with my summary of what ************************* stated the Elite Program offers, I will encourage BBB to review a copy of that webinar.

  (11) Apart from reviewing the webinar, can the business deny that ******************* refuted the benefits ************************* stated the Elite Program will offer when I met her? They claim to have a recording of our meeting, and I will encourage BBB to obtain a copy to see if we disagreed in the meeting about my expectations of the program. If I left the meeting "enthusiastic and excited to move forward," what happened that made me demand a refund?
  
  (12) Given above, I expected the business to address the reason for my refund demand in their response, but it's clear they don't prioritize customer satisfaction.
  
  (13) I want to address the business' claim that I spent 45 minutes in a meeting with *******************. I want to make it clear that this claim is an exaggeration. There is no way that the meeting lasted more than 30 minutes. Furthermore, ******************* was 15 minutes late to the meeting. The recording of the meeting will confirm the true duration of the meeting.

  (14) Regarding the business' refusal to issue a refund, they claim that I missed the refund period per their policy, which is three days after the purchase. However, I believe this policy is unfair in my case. I purchased the program on 08/06/2023 and did not have the opportunity to learn about the program aside from **********************;promotion of it until 08/10/2023, which is over three days from the day of purchase. This is not a balanced refund policy and feels tactical on the side of the business if it is even lawful.
  
  (15) I want to state categorically that I disagree with the business's response. They should do the just and honorable thing and give me my refund and the interest owed to me without further delay. Even though I know there is nothing honorable about their actions and inaction, I demand that they return my money and compensate me for the inconvenience caused.
  
  Sincerely,
  
  *******************

  Business response

  03/01/2024

  The information provided from the buyer is simply not correct.

  
  The data that Internet Mastery has provided is documented and recorded. It is 100% accurate. Phone calls and zoom recordings are archived and stored for tracking, along with emails.

  There is no confusion in what we stated - the only confusion comes from *****. When making a purchase at **************************************** the customer MUST ACCEPT the terms of purchase PRIOR to completing the payment. Once those terms are completed, a follow up document is also sent in which ***** signed and agreed to the terms. 
  
  ***** requested a refund. Her refund was denied, in writing. She was told that she was not eligible for a refund. Since she didn't like our answer, and doesn't feel that legal terms should apply to her, she issued a chargeback with her credit card.  The same information that was provided to the BBB was provided to her credit card. After reviewing the documents including the signed legal documents, the bank sided with Internet Mastery. The document signed was sent (again this is documented) the NEXT DAY after the purchase. It was signed 30 days later. In all seriousness, ***** should read what she signs.
  
  This is not a court of law - should one be necessary we will be more than happy to pursue (in ********************** per the terms) all the required information. *****' bank made the decision she was not *********** a refund. Nothing has changed in the last 7 months. Isn't it odd that it's been 7 months since the bank rejected her claim that this case was opened?

  
  When ***** rejects that she didn't show up for the first session, we actually an email FROM ***** stating that she would like to reschedule her appointment with almost no notice. ***** sent this email to our company.

  Everything promised in this program is delivered exactly as it is promised as is demonstrated by the $170,000,000+ in sales by this community. Nothing that is promised is not delivered.
  ***** didn't show up for her coaching sessions.
  
  She used the software - it works and continues to work as promised.
  
  100% of what is promised AND MORE is provided to every person we work with. If ***** isn't happy with ***, we would be more than happy to assign her a different coach and help her get started again. *** has worked with **** since 2017. We have reviewed the recorded sessino.

  
  The bottom line is that this purchase comes with a 3 day right of recision as signed for and agreed to by the buyer upon purchase from her digital stamp IP address and then in her written Compliance agreement.

  
  The refund request is denied. 

  Once again, we'll be more than happy to work with *****, continue to provide her with everything she paid for, add in a few extra months of prep services, add in some extra coaching and change her coach. The reality is that the only way this program doesn't work is if ***** quits. And since she's paid, and not legally eligible for a refund, we're more than happy to work with her to help her to succeed.

   

  Business response

  03/04/2024

  
  

  The information provided from the buyer is simply not correct.

  
  The data that Internet Mastery has provided is documented and recorded. It is 100% accurate. Phone calls and zoom recordings are archived and stored for tracking, along with emails.

  There is no confusion in what we stated - the only confusion comes from *****. When making a purchase at **************************************** the customer MUST ACCEPT the terms of purchase PRIOR to completing the payment. Once those terms are completed, a follow up document is also sent in which ***** signed and agreed to the terms. 
  
  ***** requested a refund. Her refund was denied, in writing. She was told that she was not eligible for a refund. Since she didn't like our answer, and doesn't feel that legal terms should apply to her, she issued a chargeback with her credit card.  The same information that was provided to the BBB was provided to her credit card. After reviewing the documents including the signed legal documents, the bank sided with Internet Mastery. The document signed was sent (again this is documented) the NEXT DAY after the purchase. It was signed 30 days later. In all seriousness, ***** should read what she signs.
  
  This is not a court of law - should one be necessary we will be more than happy to pursue (in ********************** per the terms) all the required information. *****' bank made the decision she was not *********** a refund. Nothing has changed in the last 7 months. Isn't it odd that it's been 7 months since the bank rejected her claim that this case was opened?

  
  When ***** rejects that she didn't show up for the first session, we actually an email FROM ***** stating that she would like to reschedule her appointment with almost no notice. ***** sent this email to our company.

  Everything promised in this program is delivered exactly as it is promised as is demonstrated by the $170,000,000+ in sales by this community. Nothing that is promised is not delivered.
  ***** didn't show up for her coaching sessions.
  
  She used the software - it works and continues to work as promised.
  
  100% of what is promised AND MORE is provided to every person we work with. If ***** isn't happy with ***, we would be more than happy to assign her a different coach and help her get started again. *** has worked with **** since 2017. We have reviewed the recorded sessino.

  
  The bottom line is that this purchase comes with a 3 day right of recision as signed for and agreed to by the buyer upon purchase from her digital stamp IP address and then in her written Compliance agreement.

  
  The refund request is denied. 

  Once again, we'll be more than happy to work with *****, continue to provide her with everything she paid for, add in a few extra months of prep services, add in some extra coaching and change her coach. The reality is that the only way this program doesn't work is if ***** quits. And since she's paid, and not legally eligible for a refund, we're more than happy to work with her to help her to succeed.

  Customer response

  03/04/2024

   
  Complaint: 21351366
  
  I am rejecting this response because:

  (1) Once again, I want to express my dissatisfaction with the business's response to BBB. The reason for my dissatisfaction is the level of inconsistency in their account of events and their continuous shifting of goalposts without addressing my claim or request.
  
  (2) To reiterate, in paragraphs 9 to 11 of my last response to the business, I pointed out that their response failed to address my claim about why I requested a refund, and they didn't provide any contradictory documentation to my claim. As I mentioned in my initial complaint, "I asked for a refund from the company because during the "The Best Amazon Course Ever" promotional two-day webinar, ************************* stated that registered students of the "Internet Mastery Elite Program" will benefit from:
  
  -- Getting access to a life coach who would meet with the student for 30 minutes every other week and teach them the tips and tricks of selling on Amazon.
  
  -- Give every registered student ten unique selling products they could purchase and sell using their Amazon account thanks to their expertise and know-how to select selling products every week.
  
  -- That much of the $6,000 the student pays go into their infrastructure they use in preparing the unique sellable items they would give to the student to sell on Amazon.
  
  -- ************************* had many good things to say about the program and how it would help the registered student become a successful Amazon seller."
  
  (3) The business needs to refute that the benefits mentioned above were not highlighted in the promotional two-day webinar. If they do not agree with my summary of what ************************* stated the Elite Program offers, I will encourage BBB to review a copy of that webinar. Why didn't the business take any action to address these issues if I am lying?
  
  (4) Apart from reviewing the webinar, can the business deny that ******************* refuted the benefits ************************* stated the Elite Program would offer when I met her? They claim to have a recording of our meeting, and I would encourage BBB to obtain a copy to see if we disagreed in the meeting about my expectations of the program. If I left the meeting "enthusiastic and excited to move forward," what happened that made me demand a refund? Did the business address any of the issues mentioned in the response? If not, what was the reason for not doing so?
  
  
  (5) They should submit proof if they claim the record proves otherwise. The request for proof is quoted below in paragraph 13:
  "I want to address the business' claim that I spent 45 minutes in a meeting with *******************. I want to make it clear that this claim is an exaggeration. There is no way that the meeting lasted more than 30 minutes. Furthermore, ******************* was 15 minutes late to the meeting. The recording of the meeting will confirm the true duration of the meeting."
  
  
  (6) The business keeps claiming that they have documentation and records related to my purchase and interactions with them, but they have not provided them to me despite my request. They continue to refer to these documents but have not released them to justify their claims. I am wondering if BBB needs subpoena power for the business to release these documents. Are they classified? If not, why are they only referring to them in their argument without making them available for review? If the documentation and records contradict what I am saying, then they should be released for BBB's review. 
  
  
  (7) The business also claims that there was no confusion in their earlier response regarding the document I signed. However, they only shared a document, discounting the "conversation.JPG", which has nothing to do with me. They should deny that they were not trying to sell the idea that I signed that document in line with my purchase. If they have a pre-purchase agreement, as they claim, why would they also have a post-purchase agreement? It makes me wonder if they only needed it for documentation to show to the bank, as I clarified in paragraph 2 of my earlier response.
  
  
  (8) I would like to bring to your attention that the business is making false claims by hiding behind documentation and records, stating that they had denied my refund request in writing. This is untrue, and if they claim otherwise, they should provide me with evidence of the denial notice for BBB review. 
  
  
  (9) Furthermore, it is unfair to characterize my action of contacting the bank for chargeback as an attempt to avoid legal terms. In fact, it was the opposite, as the seller did not make their religious reference of the three-day refund policy clear to me, as required by law. 
  
  
  (10) Lastly, it is incorrect to state that the bank has sided with the seller, as they have only reviewed the same document that the seller has shared with BBB. The seller's conclusion of the bank's action is unfounded and a stretch.

  
  (11) First, I want to address the matter of your submission to the bank. You made a lot of unsubstantiated claims, such as giving me access to your software, which I allegedly logged on to 64 times. However, you have yet to provide any record that shows you shared a software link with me. I am still contesting this claim and in my last response, I pointed out that you ignored this fact and continued to refer to it in paragraph 7. 
  
  
  (12) Secondly, I would like to discuss the stretch in your conclusion regarding the bank's action. As I stated in my initial complaint, the bank claims they submitted your response to my home address, but I did not reply within the appropriate time of their investigation. Additionally, the bank stated that you submitted proof that I paid you willingly and for that reason, they could not treat it as fraud. Therefore, to say that the bank sided with you as if they evaluated the case on the merit of how you are treating me, as we are asking BBB to do, is out of bounds and you know that.
  
  
  
  (13) In paragraph 3, statement 8, the business claims that they sent the document I signed the day after the purchase. However, I noticed that the document is dated 09/04/2023, so how could it be that they sent it earlier and dated it later? 
  
  
  (14) Although the business is right in saying that I should read documents before signing them, I believe that this is a tactic on their part. They are aware that "a Deloitte survey of ***** consumers in the U.S found that 91% of people consent to legal terms and services conditions without reading them. For younger people, ages *****, the rate is even higher, with 97% agreeing to conditions before reading." 
  
  
  (15) I am curious to know what the business will say in response to my question about them sending the document multiple times before I signed it.
  
  
  (16) Is the business threatening legal action in paragraph 4? As you correctly stated, the BBB is not a court of law. However, I want to assure you that I am equally willing to go to court if necessary. Oh, you are making it known that according to the terms, I can only pursue legal action in **********************, even though I am currently in ****. You should have kept that information to yourself. If the need arises, I will do my research.

  
  (17) My response to paragraph 5 is to kindly request that the claimed documentation and records be made available for review. 
  
  
  (18) It's disheartening to learn that the business is proud of the $170,000,000+ in sales achieved by the community, considering that some of it may have come from unhappy customers like me. To confirm this, one only needs to check the BBB complaint wall. It's not something to be proud of for anyone with a conscience. 
  
  
  (19) Additionally, if the program is truly viable without any dubious means, why would a company with over $170 million in sales waste its time over $6k? 
  
  
  (20) In paragraphs 5 and the last sentence of paragraph 6, the business repeatedly claims that I didn't show up for my coaching session. However, it's worth noting that in paragraph 6 of their initial response, they also claim that "It was a great session with tremendously positive feedback." I have refuted this claim and requested contrary documentation and records, but the business has yet to provide them.
  
  
  (21) I understand that you have yet to provide a record that shows that you shared a software link with me. I'm still contesting that you have not given me access to any software. In my last response, I raised this issue, but you ignored it and are still referring to it in paragraph 7. I would appreciate it if you could provide empirical evidence to support your claim of the mode of communication you used to share the software with me. 
  
  
  (22) Regarding paragraph 8, I don't think that the option of changing coaches and giving me more benefits for me to switch causes is the solution at the moment. In my opinion, you have no credibility, and I don't want to be associated with you in any endeavor. Thanks, but no thanks. Please refund my money, and that's all there is to it. 
  
  
  (23) I appreciate that ******************* has been working with ************************* since 2017, but this fact does not debunk my claim that ******************* contradicted the selling points of the program. I'm glad that you have reviewed the meeting. If you see anything that contradicts my claim, please share it with BBB, who is the referee, for them to review it. I'm wondering why you are not sharing it.
  
  
  (24) Based on your statement in the last-but-two paragraph, it appears that you have all the power. However, if needed, we will explore all possible options regardless. 
  
  
  (25) The business seems to be avoiding the issue by using a lot of logical fallacies. If they cannot provide documentation and records to refute my claims, they should give me my money back, compensation for the inconvenience caused, or stop wasting BBB's and my time and resources.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing a complaint against Internet Mastery at this time because I reached out to the company and failed to get any resolution directly. On 5/21/23, I attended a webinar called "The Best Amazon Course Ever." After the webinar, the attendees were given an opportunity to buy the program this company was selling and I signed up. The company sent a receipt of the sale but no terms and conditions nor financing agreement/contract were attached. On 5/24/23 I requested terms and conditions via email and provided my order number (ORDER ID: ********* and received no reply. On 6/1/23 I followed back up by email asking for the status of my request and I received a reply stating sorry for the delay and informing me that the individual who handles this type of request was out of the office until the following Monday. I was provided a link (****************************************) for me to go to look at the terms. This of course was not what I was requesting. No one followed up with me and I was not provided any documentation, thus on July 13th, I once again followed up in an email requesting an official invoice with terms and conditions of sale. I was once again given the link to look at the terms and told it was a digital transaction online and that the emailed receipt was my official invoice. I was also provided a financing document, which I was told was just for tax purposes and I did not need to sign it. When I received the document I asked why I was just receiving it and stated that it was my first time being made aware of the 3-day cancellation policy. The document included the interest they were charging me, the APR, and my right to cancel within 3 days. This company is doing business in violation of the **** and I let them know that had I received this document when I initially requested it, I would have canceled which would have been my right. I'm not ok with the interest rate nor that they're telling me that this is just a tax document. They are being dishonest.

  Business response

  08/27/2023

  As always we appreciate the feedback of a customer however in this case the report is simply not accurate. Prior to joining the IM Community, ********************* spent 8 hours a live summit. At that time the opportunity to purchase continuing education and software was explained multiple times. Options including paying in full without interest payments or financing the purchase over time. The interest payments were clearly explained. This customer chose to finance the plan - which could have been paid off early at any time without penalty and without interested. Due to financial limitations, this customer chose the buy now, pay later option with a down payment and then monthly payments. Of course, the sum of these payments (also clearly explained) was greater than the pay in full price. At that time, the customer went to the website and signed up. As a digital purchase, no signature is necessary - just as no signature is required to purchase anything online. She entered her payment information. The Terms and Conditions for the sale are REQUIRED to be accepted PRIOR to making a payment so stating that there were no terms provided is not accurate. As you'll see on the website, you can't pay until you've accepted the terms. The terms state the cancellation policy in multiple places. Attached is also the customers IP Address from which she accepted the terms and then made the payment. Whether she read them or not would be her choice as that is something we can't control. **** then had full access to the system. She attended Mentor Sessions. She utilized the software with more than 300 interactions. She access the support system. She sent items to the *** ********************* had full participation as if she had paid in full.  Then, months later she claims she didn't "sign" an agreement. Of course, this wasn't a concern while using the software or working with staff.  IM has provided everything as promised and disclosed the details of the purchase prior to payment being made. A "tax document" or "compliance" document is not required to agree to pay - accepting the terms and making the payment is all that is required. As a side note, ****'s special financing plan has already been financed as of her last payment - which paid for the services that have already been used. We wish ********************* the best of success in her future endeavors and hope that in the future she reads the terms of purchase before making a purchase online. 

  Customer response

  08/29/2023

   
  Complaint: 20527176
  
  I am rejecting this response because: I have not received anything from IM stating that I have satisfied the terms of the financing and that they will no longer be expecting or withdrawing additional payments against this debt. 

  Additionally, I have submitted a copy of the information retrieved from the website when you click on the link that IM provided to me. As I have already stated to them, their website is not static and therefore it is not acceptable to just direct someone to a link to review terms and conditions of sale. Those should have been provided to me at the time of the financing or no later than on May 24th when I requested them. That is why the **** exists. As you can see in other complaints for this business, they state that the financing document is a contract and that it is binding once the individual has initialed and/or signed. Now they want to argue that it is simply a tax document they does not require my signature. Where does the internet linked info disclose the interest rate, the APR or the right to cancel within the 3 days. Are they also disputing the fact that I was not provided the financing information (disclosure) upon request on the 24th of May? I most certainly could have chosen to cancel at that time and would have been within my right to do so. Additionally, they were supposed to follow up with me from our last communication on July 14th and this is the first communication from then since that time. 

  I ask that I receive documentation releasing me from further obligation of this debt from Internet Mastery.

  
  Sincerely,
  
  *********************

  Business response

  08/29/2023

  As we have previously stated, everything within this transaction has taken place including ****'s FULL USE ACCESS to the software, coaching and support from Day 1. With 300+ interactions, clearly there was never any attempt to cancel. The company has provided everything that was paid for an more. Although **** "thinks" she understand how we run our business, she does not. She is not part of our management team has continues to make comments that are simply false. At no time would we post within a message system like this something that is not true. We have already stated that we have no further interest in working with this customer, that no further billing will take place and that we wish her the best of success in her future endeavors. We have no hard feelings. We understand. The customer agreed to a payment plan with a down payment and then 18 payments - after making a few payments she simply didn't want to pay anymore so suddenly it's the companies fault. No problem - the plan has been canceled and no further payments will be charged. There is nothing to "reject" UNLESS **** wants to continue making payments. If she does she can notify us in writing. We do not use the BBB for customer or billing support. And we are not required to respond to these messages, although we have done so. Plan is cancelled. Billing is cancelled. It's time to move on.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After researching online Amazon training I decided to go with Internet Mastery I was really excited but that all faded within 5 days The credit card was processed on Feb 8 and I asked for a refund because of their failure to perform on Feb 14 I sent them an email telling them why I did not want to continue with them and wanted the ******* of SatisfactionThey responded that they didn't have that and I would not get my first deposit back of $2,999 After that I took it to my credit card company After 2 months my credit card denied my claim and the bank sent IM paperwork to me that IM gave to the bank.I could not believe it.First it was to small to read. I had to take a picture of it and blow it up before I could see what they were talking about IM said I had made13payments and I had used the platform for 30 days.WHAT?? I made 1 payment and asked for cancelation within 6 days IM sent the bank a timeframe of March **** of a IP address of me logging in also to small to read without taking a picture and blowing it up THAT was not my IP address and ******* were at all times of the early morning!! So here I am.IM is all about signing up for more money. **** deals, prep center which was not fully up and running $$$$They promised 10 **** deals a week for FREE....But they were not really deals that would work we had to really go find the products the **** was just a suggestion to get our brains working, I guess!! The one on one coaching was horrible. I couldn't believe my first call. I was so excited to go over things with him. He just stated talking and never stopped to ask how I was doing and if I had any questions. He said his spill and then needed to go. When I asked if I could recap, he said make it fast. IM send me the recorded call!! I also only received one call not TWO IM!! This company is trying to run a school off of ********** II used the chat, never got a response. The coach was bad. The updated videos were not updated...etc. I want my money back...

  Business response

  12/12/2023

  In this case the customer did not request the cancelation within the agreed time frame per the terms of use.They issued a chargeback and THEIR credit card declined that request due to the documentation provided to the cc company. While this person only used the system for a very short period of time, they would be in no position to make any valid determination of what worked or what didn't work. What really upset them is that their first 30 minute mentor session only lasted 26 minutes. As a result, we offered them TWO FREE mentor sessions.They refused. This IM Community has sold more than $170,000,000 using the exact same tools and support. It's very easy to blame IM without actually follow the process and yet the cc company agreed with the documentation for the initial payment. IM did allow the customer out of the remaining payments. IM works very diligently to make everyone happy. No one and no business is perfect. If there is an issue, it gets fixed immediately. In this case the 30 minute session was cut short by 4 minutes. The effort to satisfy the client by offering 60 minutes to make up for 4 minutes was refused. That's all you need to know. 

  Business response

  12/12/2023

  Client didn't can't cancel within the time frame. Agreed and signed cancellation policy is 3 days. After 15 days she issued a chargeback. You'll see the credit card denied her request. She did make 2 additional payments which we refunded and then allowed her out of her contract early without making additional payments. The client make all sorts of comments about how "nothing" works - if it's accurate that she never used it, how can she make all of these claims - which aren't true anyway?

  Customer response

  12/13/2023

  Ive moved on.  Buyer beware!

  Customer response

  12/13/2023

   
  Complaint: 20039082
  
  I am rejecting this response because:

  Ive moved on.  Buyer beware!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Internet Mastery claims to provide education regarding how to sell on Amazon. They claimed to be able to teach how to list and send things to Amazon. They don't provide what they claimed to.The coaching session was the coach talking about their success. Nothing was taught.I even asked what they can teach so the call isn't wasted and was given an inspirational quote.They only tell you that something new and exciting you can buy is coming up. All they ever are is speaking about how they are going to teach you if you give more money.There is little teaching happening and more inspirational I'm on a vacation you could be too going on.Would like to have my funds returned.

  Business response

  01/05/2023

  It's always unfortunate when people post blatant lies in an effort to get a refund.

  After attending a 9 hour live training ******* signed up to participate in an ongoing education program. Because she couldn't pay in full - we allowed her to finance the program. As you can see in the legally binding contract that she signed and initialed in multiple places, she agreed to what she would receive and what the stated written refund policy is.

  ******* is starting an online ecommerce business. Clearly it takes more than 14 days to make progress. Yes, the ******* videos are for education purposes, however they DO NOT WORK if the client doesn't have the software, support and prep services - which is all part of the program. It makes no difference where we post the educational videos - on FB or ******* as they are part of the program.

  As you can see from the attached notes, ******* attended ONE coaching session. She was late. Our company has absolutely NOTHING to sell to her. She asked about certain types of product sourcing and was told that she would have to invest in the business to pursue those options - NOT pay our company - simply invest in the business. The phone call session was recorded. We have listed to the recording. Nothing was for sale. Only training on how to find product to sell on Amazon - EXACTLY what was promised was and has been and will continue to be delivered.

  Our students have sold more than $154,000,000 on Amazon using this exact same program. At every step in the process the client was told that it takes time, effort, and learning to be successful. No one starts a business and makes money in 2 weeks over the Christmas and New Years Holiday.

  After the information was sent to the client and the refund request was denied, this false claim was made. There is no valid reason for this client to receive a refund. 

  We look forward to continuing to provide the help and support in growing her Amazon Business!

  Customer response

  01/06/2023

   
  Complaint: 18689127
  
  I am rejecting this response because:

  Im not sure why a business wouldnt be willing to part ways and just end the agreement. Instead of keeping an unhappy customer in their program. 
  Im okay with them keeping funds already rendered just dont want any fees going forward.
  Looking to come to a middle ground on this solution. Would like spyrivals off of my Amazon account also at this point. 

  
  Sincerely,
  
  ***************************

  Business response

  01/17/2023

  Complaint: 18689127

  *******,

  Please note the following:
  
  Yes, the initial training videos are posted on ********* which is irrelevant since without the software and prep center and BOLO Deals, the training has no value. 
  
  Second, if you signed a legal binding agreement - which we've attached - that provided a 3 day cancellation period... and you signed it and initialed it in multiple places... what is there actually to reject?

  Third, our students have sold $155,000,000+ on Amazon using this exact same system. 

  In speaking with our Account Manager - we have charged you $329 as the down payment. We are willing to charge you a $289 early termination fee that will cancel your contract and void it completely. 
  
  Please understand that the BBB is not a mediation platform. What you signed and initialed (along with your IP Digital Signature at time of purchase) is legally all we need to pursue the entire payment. Obviously we prefer not to do that. 
  
  Please confirm that you agree. We will charge you a one time early termination fee and then send you written confirmation that the agreement has been voided.

  
  Thank you. We wish you nothing but the best.

  
  I am rejecting this response because:
  Im not sure why a business wouldnt be willing to part ways and just end the agreement. Instead of keeping an unhappy customer in their program. 
  Im okay with them keeping funds already rendered just dont want any fees going forward.
  Looking to come to a middle ground on this solution. Would like spyrivals off of my Amazon account also at this point. 
  
  Sincerely,
  
  ***************************

  Customer response

  01/27/2023

   
  Complaint: 18689127
  
  I am rejecting this response because:
  
  I am limited on funds and not employed Im able to come up with $120 as a cancelation fee but that is all Im able to come up with as that amount Im borrowing. 
  Would you be willing to accept that as a cancellation fee? 
  

  
  Sincerely,
  
  ***************************

  Business response

  01/30/2023

  Yes - please send an email to ******************************* with resolution confirmation in writing and we'll send you an invoice. Then please update this page to agree that resolution has been confirmed. Thank you.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I agreed to this company's services and but found them to be ineffective and not to the level of excellence that their sales agent said this company was about. This company is charging my credit card $599 every month for services that I am not using and they are using my sales statistics as if they have helped me achieve it. I have filed a complaint before and the company's agent called me using inappropriate and bully tactics. I did, after his last call to me, tell him that I would think about recalling my complaint .. but I never recalled it and the complaint was closed without my knowledge or approval. This company is continuing to charge me monthly for services that I am not and will not use. I understand that this is not a subscription service (as was noted by the company's agent) but clearly I am not using a service and no written agreement was signed by me. I did give these people my credit card information but that in itself should not allow them to continue charging me for services that are ineffective and not being used. I am requesting for this company to discontinue any further charges.

  Business response

  06/06/2022

  ****** agreed to join the Internet Mastery Pro opportunity at this website. https://www.tbace.net/faststart - At that time, she had several payment options available to her. She chose to finance the program over time. This is not a monthly subscription but an entire training, support, mentor and software program. Rather than pay in full she chose to make a down payment and monthly payments. Upon making the purchase, ****** agreed to the terms and conditions which include a legally binding 3 day cancellation period. Whether ****** chooses to use the available tools and support is her decision as we are always available to help and support. Since she started with this program ****** has sold more than $12,484 on Amazon... in just 5 months she has sold more than entire price of the program. It's important to note that ****** had never sold on Amazon prior to utilizing these tools and support systems. As stated, ****** agreed to the services. We don't have a plan that allows someone to finance a program for 18 months and then simply not pay because they no longer want to do so. Since our community has sold $120,000,000+ using the same systems, it's clearly effective. And ******** results clearly show it's effectiveness. At no time have ever "bullied" any client. The good news is that all conversations with ****** have been recorded. In fact in that call, our team member spent almost an hour coaching ******, helping her with the mistakes she was making, and helping her to understand how Amazon selling actually works. After an hour of help, she agreed to remove the previous complaint. That too is recorded in her words. ****** is only be charged for the financing plan she agreed to when making her initial down payment. FYI, in order to purchase the program (on the link provided above) the terms MUST be accepted. It's a digital purchase so there is nothing to sign however the ** address ****** used when making her purchase with her credit card from her internet device, is the digital signature necessary. The services do not expire and we welcome the opportunity to continue to help and support ****** whenever she is ready for the help. Refusing help does not mean the help is not available. Since we have many, many students how have sold $1,000,000+ on Amazon we are confident we can help ****** scale her business when she is open to it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩