Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my membership in February and the representative told me I was on contract until April 2026. Internet Mastery continues to charge my credit card $49.00 every month on the 22nd. I have reached out to them numerous time on different phone numbers too and never get a representative, always a machine, which I leave my name and number on. They do not call back. I want to be refunded $196.00 and not charged on my credit card any more.

  

  Business Response

  Date: 08/05/2026

  Thank you for your message. Internet mastery only charges for subscriptions that have been signed up for. 
  

  Any client that wants cancel a subscription simply logs into their account, views the members details, and cancels their subscription. 
  

  Subscription billing is not refundable per the signed terms and conditions and most be canceled by the user from within their account prior to the next business cycle. 
  

  BBB is not responsible not controls company billing  If you have further questions please email REMOVED

  Please log in to your account and cancel tour billing so you won't be charged again. 

• Initial Complaint

  Date:07/29/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024, I signed up for the Elite Program with Internet Mastery, to train and assist me in selling products on REMOVED. The initial payment was $999.00 followed by twelve months of $500.00 payments for a total of $6,REMOVEDAugust 2024, I upgraded from the Pro Program to the program at a total price of $14,000.00. One payment of $1,000.00 and 24 $500.00 monthly payments. I was five months into the Elite Program.I received no information in writing on how long the payments would continue or how much I would pay each month. From August 2024 to March 2026, I paid $500.00 each month on two separate cards. A total of $1,000.00.The payment authorized for the Pro Program came to an end in March of 2026, but the payment for the Elite Program which should have stopped in September 2024 has continued to July of 2026. I have requested credits for the May, June and July charges from the REMOVED, and have canceled the card entirely because Internet Mastery has not replied to my May 21, 2026, email asking them to address the billing oversight.I have been billed $11,000.00 and have paid $9,500.00 more than the Elite and Pro Programs I have participated in. I still have not received any explanation from them to an additional email sent on July 11, 2026.The credit card dispute is still in progress, and since the credit we received in August 2025 was not challenged, I hope the current dispute will be favorable to me.Respectfully Submitted REMOVED

  

  Business Response

  Date: 08/04/2026

  Hi REMOVED, as you might be aware the person that handles billing and helped you with your upgrade has died. Her name was REMOVED. She died suddenly - which is very unfortunate and we wish her family well. 
  
  We are unable to discuss your personal billing with you in a public forum for privacy reasons however if you would like to discuss, you can send an inquiry to REMOVED
  
  It's unfortunate you've chosen to initiate a chargeback - that's never the right approach. 
  
  We are more than happy, as always, to help. 

  Customer Answer

  Date: 08/05/2026

  I have sent two emails to which I have not received a response.  Please respond to one of those two emails.

  This issue goes back to August/September of 2024 when I upgraded from Elite to Pro, that was well before the reason/event you claim caused the continued double billing.

  I continue to await your response to my May 21, 2026 or July REMOVEDemails.

  Customer Answer

  Date: 08/05/2026

   
  Complaint: 25105595
  
  I am rejecting this response because:

  I have sent two emails to which I have not received a response.  Please respond to one of those two emails.

  This issue goes back to August/September of 2024 when I upgraded from Elite to Pro, that was well before the reason/event you claim caused the continued double billing.

  I continue to await your response to my May 21, 2026 or July REMOVEDemails.

  
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 08/05/2026

  We will not share sensitive information on a public BBB page. 
  
  It would literally take just as much to send the email as it does to respond to this case. 
  
  As we mentioned, REMOVED- who handled both YOUR upgrade and ALL BILLING has died unexpectedly. 
  
  We will be more than happy to look into your billing issue once you have sent us an email with a full detailed history to REMOVED

  From there we can thoroughly review your history of chargebacks and payments. At no time did I say that REMOVEDdeath had anything to do with your double billing.
  
  Moving forward, since you have chosen to open this case, we will be more than happy to respond to any new correspondance via email. We are giving you an option to help you and you are literally refusing it. 
  
  We can not and will not resolve this issue via this forum and unfortunately the BBB doesn't provide or mandate refunds, payments or resolution. What the BBB does mandate for us, as members of this great organization, is to make a best effort to work with people to resolve their issue. We are doing so and you are simply refusing. That's unfortunate. We look forward to receiving your email with a detailed history of what you believe has taken place. Please include all credit card statements for each month you believe there was an issue so we can help you get this resolved. Failure to do so and follow what we need to help you will only further delay the process and potential resolution.
  
  Thank you.
  

  
  

  Customer Answer

  Date: 08/06/2026

   
  Complaint: 25105595
  
  I am rejecting this response because:

  I continue to await your response to my May 21, 2026 or July REMOVEDemails.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/18/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of $2,023.49 from Internet Mastery due to deceptive bait-and-switch advertising, multiple hidden paywalls, and non-delivery of merchandise across transactions between Jan 24, 2026, and July REMOVED. DECEPTIVE REMOVEDAND-SWITCH: I entered the program via an ad promising automated REMOVEDbusiness tools. After making a $999 down payment and monthly fees, I discovered the REMOVEDtools and a massive amount of essential features were omitted or glossed over in the 5-day training. The actual value was completely locked behind several unexpected paywalls requiring significant additional purchases.2. MISREPRESENTATION OF VALUE: The merchant promised exclusive "lifetime access" but is now demanding a surprise $100 annual fee to keep it active. Furthermore, the merchant admitted in writing that the majority of the training content inside my paid portal is actually available for free on public REMOVEDchannels ($0.00 standalone value), which is deeply concerning.3. UNFEASIBLE SERVICES & NON-DELIVERY: The bundled 3-month prep center trial was completely unfeasible because the core program provides very little real value. Additionally, the physical book merchandise ($6.99 shipping) was never delivered to my address.4. UNAUTHORIZED RECURRING CHARGES: The merchant has continued to run automatic monthly billingincluding an additional $199.50 charge for this current monthdespite my explicit written cancellation requests.I attempted to cancel via email on March 2, 2026. The merchant was hostile, refused cancellation, and forced me into a deceptive 12-month performance guarantee. I have a full email paper trail of these written admissions. As an accredited BBB member, I demand they honor my consumer rights and issue a full refund of $2,023.49 immediately.

  

  Business Response

  Date: 08/04/2026

  Let's begin with this:  "Refund request denied."
  
  And now, let's start at the beginning.
  
  First, we're always sorry when someone would join a program like this and then make false claims simply to get their money back.
  
  Second, we have been in business for more than 2 decades and have NEVER used "deceptive bait-and-switch advertising or not-deliver a product. And heck, we don't even know what a "deceptive paywall is".
  
  Third, the facts. This person attended a free session where they then decided to pay $1 for a 5 Day LIVE TRREMOVEDNING. This class was 10 hours over 5 days and thankfully, was recorded and archived, specifically for these purposes. We are happy - at any time - to provide the recordings of the class that she attended.
  
  Now let's be clear - during this class, we offered opportunities to continue working with us and receive coaching, support, prep services and software. This was not only explained in detailed but provided in writing - to which the client - on her own - went to the website and signed up. She accepted the terms and made a payment. She then entered the Community and once again accepted very explicit and detailed terms of her purchase. She accepted these terms.  FYI she also chose the least expensive plan.
  
  Our company has the right to offer additional services for an additional fee - not included in the original purchase at any time. It's unfortunate this clients wants everything for free - however the REMOVEDtools she refers to have ALWAYS been an additional fee, regardless of the plan purchased AND were NEVER discussed during her original 10 hour event as being part of the purchase. 
  
  The merchant, that's us, disclosed - that due to merchant policy - all plans would have a $99 annual fee. This is in writing on the page where the purchase were made, in the terms of purchase and in the terms accepted when entering the Community. This is never something that was added AFTER THE REMOVEDWe are happy to provide all accepted terms - from this clients IP Address - if needed.
  
  The client - that's still us - has never "admitted" that the majority of the training is on REMOVED- first, that's farthest from the truth. We provide LIVE AND INTERACTIVE training to all of our members TWICE WEEKLY. We have an active community. We provide phone support and LIVE 1-1 COACHING.
  
  This client - from her IP address - has been an active member using the software... with more than 365 detailed interactions. Again, all documented and happy to share. She used the product for six months and then claims fraud - why not claim that in the first week of access? Why USE THE REMOVEDAND EDUCATION for SIX MONTHS and then state that she wants her money back?
  
  Of course we refused her cancellation request after 2 months - for the same reason we are refusing it today - because this program has a 3 day cancellation period... not a "try it for six months then make false claims" cancellation period.
  
  Finally, this client chose a PAYMENT PLAN for her purchase. WE ALLOWED HER full access to the program where she paid $999 down and $199 for 12 months. This is not a subscription - so yes, we're going to continue charging her for the system she has continued to use for the the first 6 months of the year. 
  
  Hostile, no. Forced, no. Hold accountable to what was agreed to, yes.
  
  Should the BBB like a full, detailed, PDF with the accepted terms and all detailed logs of usage we'll be happy to provide them. Here is just a small sample:
  
  Interaction app interactions 2600:1700:64b4:8a0:101e:f0ad:5e4 dashboard Aug 4, 2026 9:25 AM
  Authentication Logged In 2600:1700:64b4:8a0:101e:f0ad:5e4 N/A Aug 4, 2026 9:25 AM
  Interaction app interactions 2600:1700:64b4:8a0:101e:f0ad:5e4 auth-signin Aug 4, 2026 9:25 AM
  Interaction app interactions 2600:1700:64b4:8a0:101e:f0ad:5e4 Community Aug 4, 2026 9:25 AM
  Authentication Login failed 2600:1700:64b4:8a0:101e:f0ad:5e4 N/A Aug 4, 2026 9:24 AM
  Interaction app interactions REMOVEDCommunity Jun 26, 2026 11:19 AM
  Interaction app interactions REMOVEDProductListV2 Jun 8, 2026 11:16 AM
  Interaction app interactions REMOVEDProductListV2 Jun 6, 2026 12:04 PM
  Search Spyrivals search REMOVEDregion:->us, categoryIds:->, keywords:->B0086ABL2M, marketplaceId:->ATVPDKIKX0DER Jun 5, 2026 11:57 AM
  Interaction app interactions REMOVEDProductListV2 Jun 5, 2026 11:54 AM
  Search Spyrivals search REMOVEDregion:->us, categoryIds:->, keywords:->3m, marketplaceId:->ATVPDKIKX0DER Jun 5, 2026 11:54 AM
  Interaction app interactions REMOVEDSpyrivalsV2 Jun 5, 2026 11:53 AM
  Interaction app interactions REMOVEDSpyrivalsV2 May 29, 2026 4:39 PM
  Interaction app interactions REMOVEDSpyrivalsV2 May 21, 2026 2:31 PM
  Interaction app interactions REMOVEDSpyrivalsV2 May 20, 2026 1:42 PM
  Interaction app interactions REMOVEDSpyrivalsV2 May 20, 2026 12:26 PM
  Interaction app interactions REMOVEDCommunity May 20, 2026 12:26 PM
  Interaction app interactions REMOVEDleaderboard May 15, 2026 3:05 PM
  Search Spyrivals search REMOVEDregion:->us, categoryIds:->, keywords:->k9 natural, marketplaceId:->ATVPDKIKX0DER May 14, 2026 1:21 PM

  
  I am requesting a full refund of $2,023.49 from Internet Mastery due to deceptive bait-and-switch advertising, multiple hidden paywalls, and non-delivery of merchandise across transactions between Jan 24, 2026, and July 2026. 1. DECEPTIVE PAYWALLS & BREMOVEDT-AND-SWITCH: I entered the program via an ad promising automated REMOVEDbusiness tools. After making a $999 down payment and monthly fees, I discovered the REMOVEDtools and a massive amount of essential features were omitted or glossed over in the 5-day training. The actual value was completely locked behind several unexpected paywalls requiring significant additional purchases. 2. MISREPRESENTATION OF VALUE: The merchant promised exclusive "lifetime access" but is now demanding a surprise $100 annual fee to keep it active. Furthermore, the merchant admitted in writing that the majority of the training content inside my paid portal is actually available for free on public REMOVEDchannels ($0.00 standalone value), which is deeply concerning. 3. UNFEASIBLE SERVICES & NON-DELIVERY: The bundled 3-month prep center trial was completely unfeasible because the core program provides very little real value. Additionally, the physical book merchandise ($6.99 shipping) was never delivered to my address. 4. UNAUTHORIZED RECURRING CHARGES: The merchant has continued to run automatic monthly billingincluding an additional $199.50 charge for this current monthdespite my explicit written cancellation requests. I attempted to cancel via email on March 2, 2026. The merchant was hostile, refused cancellation, and forced me into a deceptive 12-month performance guarantee. I have a full email paper trail of these written admissions. As an accredited BBB member, I demand they honor my consumer rights and issue a full refund of $2,023.49 immediately.
  
  And...
  
  ou, the Buyer, accept the terms of this purchase and hereby authorize Internet Mastery to process your payment in exchange for the products and services selected.
  TERMS & CONDITIONS: By purchasing online at REMOVED, You the Buyer, hereby authorize Internet Mastery to process your payment, plus applicable sales tax in exchange and subscription fees for the products and services indicated on the order form. By completing your purchase, you hereby acknowledge that you have read and agree to the terms and conditions described on this page. You agree that You have 3 business days from date of purchase to cancel this agreement.
  
  You acknowledge that you are purchasing an REMOVEDCommunity Plan.
  
  You acknowledge that if any payments are not received for any reason by the due date, Internet Mastery reserves the right to immediately revoke access to any of the items included in the REMOVEDBasic or Elite or PRO plan.
  
  You acknowledge that it is your responsibility, not Internet Mastery or REMOVEDCoaches nor the REMOVEDTeam, to follow the system, attend the sessions and participate in the live weekly group coaching zoom calls.
  
  You acknowledge that you will adhere to the Code of Conduct of the Internet Mastery Social Group.
  
  You acknowledge that you will need to accept the terms of use of the Internet Mastery Community for access.
  
  You acknowledge that no income claims or promises have been made and that results vary and are not guaranteed. The success you have will be dependent on the actions you take.
  
  You acknowledge that you can upgrade your plan at any time within the next 12 months at today's disounted pricing. Plans can not be downgraded.
  PLEASE NOTE: By accepting these terms and completing this online order form, you agree that Internet Mastery will charge your credit card each month or per the plan signed up with, as agreed. 
  
  From time to time, Internet Mastery will offer a payment plan. These payment plans are not subscriptions - they simply allow the buyer to pay over time. In addition, although these extended payment plans allow the buyer to pay over time the payment plans can not be canceled more than 3 days after date of purchase regardless of the chosen payment plan option.

  Customer Answer

  Date: 08/11/2026

  More InformatioDear Case Specialist,
  
  I have a comprehensive master rebuttal prepared that outlines the misrepresentations and operational issues I have experienced with Internet Mastery. 
  
  Before I submit that full document, I request that you review the attached screenshot (proving direct email contradictions from their support team) and the following link, which contains direct evidence pertaining exclusively to the low value and un-gating constraints of the REMOVEDdeals:
  
  - BOLO Sourcing Proof Link: REMOVED. They are all listed on this REMOVEDpage.
  
  Furthermore, I have discovered that the exact identical BOLO search deals marketed as proprietary paid content inside this $3,000 program are actively hosted by the merchant openly on public REMOVEDchannels for free.
  
  To independently verify the low-value nature of the platform and the completely dead internal forums, I would also like to provide my direct student login credentials so you can witness the dashboard firsthand. Please let me know if it is permissible under BBB protocol for me to securely submit my private user credentials directly to you for this compliance audit. 
  
  Thank you for your guidance and thorough review of my file.
  REMOVED
  

  Customer Answer

  Date: 08/13/2026

   
  Complaint: 25062392
  
  I am rejecting this response because:

  I am submitting this streamlined response to reject the merchant's claims and present the fact-verified reality of my enrollment:
  
  1. Clarification of Fees, Deceptive Paywalls, and Multi-Tier Upsells: To correct my previous statement, I was transparently aware of the $99 annual fee prior to signing up. However, I formally request that the merchant provide an itemized breakdown detailing exactly what this recurring $99 fee covers. While I accepted that fee, the merchant claims in their response to have absolutely "no idea what a paywall is." To clarify for the record: the external video advertisements that induced my enrollment heavily featured advanced AI tools as a core value. However, once enrolled, I discovered the program utilizes a rigid multi-tier structure where those vital features are restricted from the entry-level package I was shown ($999 down plus $199/month installments totaling $3,000). Locking these heavily marketed, baseline software tools behind unadvertised extra fees after a beginner pays a premium entry fee is the exact definition of a deceptive paywall and an unfair up-sell loop. Furthermore, I was never given transparent knowledge about what the two additional higher-priced tiers actually included or delivered, creating a massive barrier to success. I formally request that the merchant produce and provide to the bureau investigator copies of all public promotional video advertisements active during February and March 2026 for a formal compliance review.

  2. Unreasonable and Disproportionate Evaluation Timelines: The merchant's 3-day cancellation window is completely inadequate and designed to restrict consumer options. A beginner entering this space must dive into the technical data just to understand basic concepts. 3 days is not long enough to figure it out. Looking at everything as a newcomer, this was highly frustrating because the merchant used high-pressure enrollment loops to push students past this rigid 3-day window. To define this for the record: an enrollment loop is a high-pressure sales structure that uses disappearing digital countdown clocks, back-to-back landing pages, and immediate contract sign-offs during live sessions to rush a participant into a financial commitment. In my specific case, the merchant pressured me by stating there were only 15 total slots available in the program and only one single spot left. This artificial scarcity tactic forced me to jump on the offer immediately out of fear of missing out, rather than allowing me to take my time to perform due diligence and make an informed consumer decision. This structure purposely prevents a beginner from pausing to research the entity until they are already trapped past the 3-day deadline. Because of this, I was initially forced to try and make do with what I had, only to realize the program was entirely non-viable for a newcomer. I didn't like the fact that there were 2 additional tiers without my knowledge before signing up. That made me feel like I wouldn't succeed unless I upgraded to those other tiers. I decided to try it out because I was struggling to find an Amazon program that would deliver and I believed in Internet Mastery upfront, only to be let down because there was very little value.
  
  3. Hostile Support Culture, Broken Promises, and Rude Coaching Staff: Internet Mastery boasts about live support, but the culture is hostile. The very first representative who called me caught a defensive tone on our very first interaction when I politely asked to reschedule the appointment, making me feel deeply uncomfortable on our very first interaction. Her name is REMOVED. A second representative repeatedly messaged me stating she could not make our scheduled appointment, only to call later acting as if everything was perfectly fine with an attitude that being late was acceptable. While I was forced to be flexible, a student is held to a rigid standard. I tried to make the best of a bad situation and keep our conversation upbeat. During this call, the representative told me she would send me a list pertaining to un-gating. I do not remember if it was instructions on how to navigate the un-gating process or a list of un-gated products or both, but regardless, I never received anything through email or text. Her name is REMOVED. Since the merchant explicitly states they record all calls, I formally request the bureau investigator require them to produce these recorded conversations. Because of their hostile tones over the phone and via email, I felt completely unsupported, uncomfortable reaching back out to customer support, and would never dare risk sending my retail inventory or private business data to their prep facility.
  
  4. Siphoning Fees for Free REMOVEDContent and Misrepresented AI Tools: The external video advertisements that induced my enrollment heavily featured advanced AI tools as a core reason to join, yet once I was in the program, these AI features were locked behind additional fees. Furthermore, the merchant highlights their "17 BOLO search videos" as proprietary contractual value, yet they host this exact identical training content openly on public REMOVEDchannels for free. [REMOVED] The merchant's founder, REMOVED, currently hosts a public video titled "How to Get Ungated on Amazon Step by Step with REMOVED," [REMOVED] which contains the vital, foundational category and brand restriction instructions completely missing from my paid internal student dashboard. There is so much information hosted on his free REMOVEDpage pertaining to this business that I could have learned entirely from his public videos for free, instead of purchasing an expensive $3,000 platform. While REMOVEDclaimed via email that they host "hundreds" of proprietary videos weekly, they actually only provide two sessions a week (Friday and Saturday) and fail to archive all content.
  
  5. Inaccurate Usage Records, Independent Tool Alternatives, and REMOVEDthe merchant points to "365 interactions" to imply heavy usage. In reality, these automated server logs represent my repetitive attempts to salvage value from the "SpyRivals" lookup REMOVEDonly functional tool available. While I do like the SpyRivals tool itself, a single product lookup extension is simply not worth a $3,000 financial obligation. I could independently purchase a standard, high-performance tracking tool like Keepa for a minor fraction of that cost, which exposes the severe pricing inflation of this program. Furthermore, the student forum is a complete ghost town. If this program is filled with successful sellers making money, hiding them away in separate, higher-tier community groups creates an incredibly unfair learning environment for a newcomer.
  
  6. Non-Delivery of Undelivered Physical Materials: The merchant states they "NEVER" fail to deliver products. This is factually incorrect. A physical training book that was explicitly required as part of my enrollment curriculum was never shipped or delivered to my address.
  
  7. Empirical Evidence of Discriminatory Refund Enforcement: A public audit of the merchant's active profile reveals eleven (11) consumer complaints. Out of these cases, the merchant's own official responses document that several separate participants successfully received full refunds and total payment plan cancellations long after their stated policy window had closed. Regardless of their specific situations, a 3-day refund policy is marketed as a rigid rule applying to all accounts. Enforcing a strict zero-tolerance policy against my entry-level account while granting complete financial relief to separate public complainants constitutes an inconsistent and highly discriminatory trade practice.
  
  8. Operational Billing Update: The merchant's automated billing system successfully processed the next scheduled $199.00 payment installment on August 6, 2026. Because they rejected my original cancellation request, they are continuing to collect these automated payments throughout this active case review, bringing my total out-of-pocket loss to $2,222.49.
  
  Conclusion: This entire experience has been deeply disheartening, frustrating, and depressing for me as an independent beginner trying to safely invest in my financial future. I stand firmly by my request for formal account closure, the total cancellation of all remaining payment plan installments, and a full refund remediation of $2,222.49.

  
  Sincerely, REMOVED

  

  Business Response

  Date: 08/14/2026

  Unfortunately the information that has been provided from this client is factually incorrect. 

  Thankfully, the event that she attended has been recorded and archived for compliance and accuracy. 
  
  Complaint: 25062392
  
  I am rejecting this response because:
  I am submitting this streamlined response to reject the merchant's claims and present the fact-verified reality of my enrollment:
  
  1. Clarification of Fees, Deceptive Paywalls, and Multi-Tier Upsells: To correct my previous statement, I was transparently aware of the $99 annual fee prior to signing up. However, I formally request that the merchant provide an itemized breakdown detailing exactly what this recurring $99 fee covers. While I accepted that fee, the merchant claims in their response to have absolutely "no idea what a paywall is." To clarify for the record: the external video advertisements that induced my enrollment heavily featured advanced AI tools as a core value. However, once enrolled, I discovered the program utilizes a rigid multi-tier structure where those vital features are restricted from the entry-level package I was shown ($999 down plus $199/month installments totaling $3,000). Locking these heavily marketed, baseline software tools behind unadvertised extra fees after a beginner pays a premium entry fee is the exact definition of a deceptive paywall and an unfair up-sell loop. Furthermore, I was never given transparent knowledge about what the two additional higher-priced tiers actually included or delivered, creating a massive barrier to success. I formally request that the merchant produce and provide to the bureau investigator copies of all public promotional video advertisements active during February and March 2026 for a formal compliance review.
  
  1. Yes, our system has an annual renewal fee of $99. That would be for continued use of the platform and associated benefits based on the plan purchase. We do not offer "lifetime plans without a nominal renewal fee".  Of course, the company reserves the right to provide ADDITIONAL TOOLS AND SOFTWARE AND SERVICES for an additional fee. What was included in the program this client purchase was exactly what was delivered. During the event she attended she had the opportunity to purchase a more advanced package with these tools in it - she decided not to. She chose the "lowest end" package and chose to make payments via a payment plan.  The BBB is a platform in which customers and business opens can share their experience - requests for videos advertisements for a $1, 5 day event are denied are quite frankly are irrelevant. This client paid $1 - attended 10 hours of live training and based on that information that was provided made a purchasing decision. 
  
  
  2. Unreasonable and Disproportionate Evaluation Timelines: The merchant's 3-day cancellation window is completely inadequate and designed to restrict consumer options. A beginner entering this space must dive into the technical data just to understand basic concepts. 3 days is not long enough to figure it out. Looking at everything as a newcomer, this was highly frustrating because the merchant used high-pressure enrollment loops to push students past this rigid 3-day window. To define this for the record: an enrollment loop is a high-pressure sales structure that uses disappearing digital countdown clocks, back-to-back landing pages, and immediate contract sign-offs during live sessions to rush a participant into a financial commitment. In my specific case, the merchant pressured me by stating there were only 15 total slots available in the program and only one single spot left. This artificial scarcity tactic forced me to jump on the offer immediately out of fear of missing out, rather than allowing me to take my time to perform due diligence and make an informed consumer decision. This structure purposely prevents a beginner from pausing to research the entity until they are already trapped past the 3-day deadline. Because of this, I was initially forced to try and make do with what I had, only to realize the program was entirely non-viable for a newcomer. I didn't like the fact that there were 2 additional tiers without my knowledge before signing up. That made me feel like I wouldn't succeed unless I upgraded to those other tiers. I decided to try it out because I was struggling to find an Amazon program that would deliver and I believed in Internet Mastery upfront, only to be let down because there was very little value.
  
  2. What the client determines to be an unreasonable timeframe for "evaluation" is irrelevant. The company decides the company policies. If this client believed the cancellation period was too short she did not have to sign up. Our students have sold more than $200,000,000 on REMOVEDwith the tools and education this client received - and we understand she might be new, etc. however let's not get it twisted - the client made the decision to make this purchase. Then, accepted the terms of the purchase. Then accepted the terms of purchase inside of our Community multiple times - on their own, with no pressure. Being a "new-REMOVED" is irrelevant to the client reading and accepting the terms - all of which are upfront and transparent - as they have been for more than 2 decades.

   

   

  I3. Hostile Support Culture, Broken Promises, and Rude Coaching Staff: Internet Mastery boasts about live support, but the culture is hostile. The very first representative who called me caught a defensive tone on our very first interaction when I politely asked to reschedule the appointment, making me feel deeply uncomfortable on our very first interaction. Her name is REMOVED. A second representative repeatedly messaged me stating she could not make our scheduled appointment, only to call later acting as if everything was perfectly fine with an attitude that being late was acceptable. While I was forced to be flexible, a student is held to a rigid standard. I tried to make the best of a bad situation and keep our conversation upbeat. During this call, the representative told me she would send me a list pertaining to un-gating. I do not remember if it was instructions on how to navigate the un-gating process or a list of un-gated products or both, but regardless, I never received anything through email or text. Her name is REMOVED. Since the merchant explicitly states they record all calls, I formally request the bureau investigator require them to produce these recorded conversations. Because of their hostile tones over the phone and via email, I felt completely unsupported, uncomfortable reaching back out to customer support, and would never dare risk sending my retail inventory or private business data to their prep facility.
  
  3. No one in our company is rude or hostile. Direct, yes. Hostile, of course not. The first interaction was within 1 business day of purchase. if the client was uncomfortable - they could have canceled the process without issue. Stating that she didn't receive anything is not only incorrect - it's ridiculous. This data is actually INSIDE of the REMOVEDCommunity. Request for recorded calls is denied and irrelevant at this time. We appreciate the client stating they did not "reaching back out to customer support, and would never dare risk sending my retail inventory or private business data to their prep facility." How silly... 
  
  
  4. Siphoning Fees for Free REMOVEDContent and Misrepresented AI Tools: The external video advertisements that induced my enrollment heavily featured advanced AI tools as a core reason to join, yet once I was in the program, these AI features were locked behind additional fees. Furthermore, the merchant highlights their "17 BOLO search videos" as proprietary contractual value, yet they host this exact identical training content openly on public REMOVEDchannels for free. [REMOVED] The merchant's founder, REMOVED, currently hosts a public video titled "How to Get Ungated on Amazon Step by Step with REMOVED," [REMOVED] which contains the vital, foundational category and brand restriction instructions completely missing from my paid internal student dashboard. There is so much information hosted on his free REMOVEDpage pertaining to this business that I could have learned entirely from his public videos for free, instead of purchasing an expensive $3,000 platform. While REMOVEDclaimed via email that they host "hundreds" of proprietary videos weekly, they actually only provide two sessions a week (Friday and Saturday) and fail to archive all content.
  
  4. More ridiculous information. This client knew absolutely nothing about how to sell on REMOVED. At NO TREMOVEDE were 'ADVANCED AI TOOLS' even DISCUSSED during the 5 day event, let along a "core reason" to join". If the client found these tools to be "locked" and they were so "distraught" why not cancel within 3 days... Of course, because they were not included. Yes of course we have a REMOVEDChannel - we have since 2007 and there is nothing wrong with publishing some free training on REMOVED. Again, this clients twisted approach to lack of comment sense is absurd. We host LIVE WEEKLY GROUP COACHING every week - we have for over 4 years. Every saturday. Live and archived for future use. Not a video. Not outdated information. And, fully interactive. Claiming that you could have learned all of this on REMOVEDis laughable. How many questions can you ask "live" watching a REMOVEDvideo. Keep blaming REMOVEDrather than take personal responsibility.
  
  5. Inaccurate Usage Records, Independent Tool Alternatives, and REMOVEDthe merchant points to "365 interactions" to imply heavy usage. In reality, these automated server logs represent my repetitive attempts to salvage value from the "SpyRivals" lookup REMOVEDonly functional tool available. While I do like the SpyRivals tool itself, a single product lookup extension is simply not worth a $3,000 financial obligation. I could independently purchase a standard, high-performance tracking tool like Keepa for a minor fraction of that cost, which exposes the severe pricing inflation of this program. Furthermore, the student forum is a complete ghost town. If this program is filled with successful sellers making money, hiding them away in separate, higher-tier community groups creates an incredibly unfair learning environment for a newcomer.
  
  This client has absolutely no idea how technology works - yes, the client has had more than 365 interactions with our system from their IP address up to 6 months after making a purchase. The software and the support are worth far more than what they client paid - if they actually choose to use it. The client already admitted that they chose not to use the help provided, show up for any of the sessions or ask any questions. 

  
  6. Non-Delivery of Undelivered Physical Materials: The merchant states they "NEVER" fail to deliver products. This is factually incorrect. A physical training book that was explicitly required as part of my enrollment curriculum was never shipped or delivered to my address.
  
  6. The cilent paid for SHIPPING for a FREE book. This book has absolutely nothing to do with REMOVEDor part of the Amazon training program.
  
  
  7. Empirical Evidence of Discriminatory Refund Enforcement: A public audit of the merchant's active profile reveals eleven (11) consumer complaints. Out of these cases, the merchant's own official responses document that several separate participants successfully received full refunds and total payment plan cancellations long after their stated policy window had closed. Regardless of their specific situations, a 3-day refund policy is marketed as a rigid rule applying to all accounts. Enforcing a strict zero-tolerance policy against my entry-level account while granting complete financial relief to separate public complainants constitutes an inconsistent and highly discriminatory trade practice.
  
  7. We have more than REMOVEDstudents that have participated in our program. We are proud of the fact that we only have 11 complaints.The 3 day refund is the company policy and was accepted multiple times by the client. They could have canceled without issue.
  
  8. Operational Billing Update: The merchant's automated billing system successfully processed the next scheduled $199.00 payment installment on August 6, 2026. Because they rejected my original cancellation request, they are continuing to collect these automated payments throughout this active case review, bringing my total out-of-pocket loss to $2,222.49.
  
  8. The client agreed to a 12 month payment plan and will continue to be billed until they have paid the legal binding contract they agreed to. That's how contracts work. 
  
  Request for cancellation is denied. The client not only continued to "make up facts" that are simply not correct, they have admitted that they have 1) continued to use the software and 2) have never showed up for any of the live help and support we provide. We simply don't provide refunds because people don't follow the process we have in place. Obviously the program works for people that use it, that's why our students have sold over $200,000,000 on REMOVED. For those that want to blame everyone else and not follow the process, we are unable to assist.
  
  The customer has shared their thoughts - we have responded both times and we're sorry if the customer isn't happy with the actual facts. We have fulfilled our BBB requirements.

  Customer Answer

  Date: 08/14/2026

   
  Complaint: 25062392
  
  I am rejecting this response because:
  

  RE: Formal Consumer Rebuttal to Internet Mastery Defense - Case Number 25062392
  
  I am submitting this final response to completely reject the merchant's aggressive claims, expose their factual misrepresentations, and present the un-alterable reality of my consumer experience:
  
  1. Deceptive Advertising, Paywalls, and Artificial Scarcity: The merchant claims that "Advanced AI Tools" were never featured as a core value. This is a direct misrepresentation. The external video advertisements that induced my enrollment heavily featured advanced AI tools, which is precisely what drew me into the program. Furthermore, the merchant used high-pressure enrollment tacticsexplicitly claiming that there were only 15 slots total and only one single spot leftto force a split-second purchasing decision under fear of missing out. I was never offered the higher-priced tiers upfront; I only discovered their existence after my 3-day window had closed, leaving me feeling completely trapped under the impression that I would have to just "make do" with a restricted system. Locking baseline marketing features behind unadvertised paywalls while charging a premium $3,000 entry fee is a deceptive trade practice.
  
  2. Factual Realities of Support Staff and Broken Promises: The merchant's attempt to paint their support team as merely "direct" instead of hostile is entirely disproven by their own defensive tone in this portal. 
  - REMOVED: The hostility began during our very first call when she caught a defensive tone simply because I politely asked to reschedule our appointment. This hostile energy continued through her email correspondence.
  - REMOVED: The unprofessional experience with REMOVEDis documented in writing. She repeatedly sent text messages to cancel and miss our scheduled appointments, only to call later acting as if being late was perfectly acceptable. While I consciously tried to keep our live phone conversation upbeat to protect my peace, her support was entirely non-existent. When I later replied to an email from REMOVEDexplicitly stating that I was having severe trouble navigating the system, she completely disregarded my message as if it were never sent. Furthermore, REMOVEDverbally promised to send me an un-gating instruction guide and product list, which I never received through text or email. Stating that my real experience is "ridiculous" is a deflective lie. 
  
  3. Refusal to Produce Call Recordings and Fear of Accountability: The merchant opens their case by boasting that all events are "recorded and archived for compliance." Yet, the moment they are formally challenged to produce the phone logs for REMOVEDand REMOVED, they aggressively state: "Request for recorded calls is denied." The merchant is deliberately hiding these recordings because they know those audio files will independently prove their hostile tones and unfulfilled verbal promises. I strongly urge the BBB case specialist to require the merchant to turn over these compliance recordings rather than allowing them to hide behind a double standard.
  
  4. Blatant Metrics Contradictions, Free Public Content, and Audit of Ignored Evidence: The merchant's defense completely ignored the official email screenshot I submitted to the portal, because they know their own written text directly contradicts their defense points. In their support emails, representative REMOVEDclaimed they host "hundreds" of proprietary live training videos, yet they actually only provide two (2) live sessions a weekone on Friday and one on Saturdayand fail to archive all content. Furthermore, I only utilized the standard "SpyRivals" lookup bar and some provided BOLO lists until I discovered that the exact, identical BOLO search deals are hosted openly by the merchant on public REMOVEDchannels for free, which made me feel completely cheated. I formally request that the BBB investigator log directly into my user account portal to witness this low-value dashboard mess and dead forum structure firsthand.
  
  5. Factual Clarification of System Access and Refusal of Pushed Upsells: The merchant's attempt to use automated IP server interactions to imply comprehensive program usage is a complete fabrication. For the record, my logins over the last 6 months were incredibly rare. During my active financial institution dispute, I did not access their platform at all because there was nothing of substance to use besides the standard lookup bar; everything else was completely irrelevant to a newcomer. My rare instances of logging inwith the absolute last instance occurring on August 4thwere executed solely to see if the merchant had finally added any viable update or product value to justify the $199 monthly installments being forced from my account. Furthermore, the merchant's claim that I "refused help and live support" is a severe twisting of facts. I did not refuse to learn; rather, I was completely appalled by their team's immediate hostility and the fact that founder REMOVEDcontinuously utilized live sessions to aggressively push expensive secondary upsell products instead of actually teaching core REMOVEDselling mechanics.
  
  6. Factual Admission of Material Non-Delivery: In Section 6, the merchant openly admits that I paid an out-of-pocket shipping fee for a program training book, and they openly admit it was never delivered to my address. Attempting to shrug off this non-performance by claiming the required curriculum book "has nothing to do with REMOVED" is completely dishonest. They accepted my money and failed to deliver the physical product.
  
  7. Discriminatory Policy Enforcement: The merchant claims they "simply don't provide refunds." This is factually disproven by the bureau's public directory, which documents that several separate complainants successfully received full refunds and total installment cancellations from this company long after their stated policy window closed. Bending the rules to grant refunds to separate public complainants while holding a rigid zero-tolerance brick wall against my entry-level account is highly discriminatory. Their dismissive tone throughout this file is pathetic, and I know other everyday consumers looking at this public registry will feel the exact same way.
  
  Conclusion:
  I have operated in complete good faith from day one. The merchant's response is a display of dishonesty, direct corporate insults, and defensive contradictions. I stand firmly by my request for formal account closure, total cancellation of all remaining payment plan installments, and a full refund remediation of $2,222.49.
  
  

  Sincerely,

   REMOVED

• Initial Complaint

  Date:02/24/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Dates: 9/18/2025, 10/20/2025, 11/18/2025, 12/17/2025 The Final payment to the company was $1,500 paid on 9/2/2025. Over the last four months stated above, an additional amount totaling $REMOVEDwas removed from my personal account without my authorization. I've spoken to someone named REMOVEDon 12/1/2025 and explained my issue. She stated that she would call me once she looked into it, and that was at 4:10 pm and we spoke for 2 minutes and 37 seconds. On 12/18/2025, I called REMOVEDback at 9:36 am and left a message. At 2:09pm I received a call back from the same person stating that she located the issue and that it was a computer error. She stated to me that I would receive a refund of the overcharges within 10 business days, totaling REMOVED. I have called several times and have left several messages, and they have all been ignored.

  

  Business Response

  Date: 02/25/2026

  Thank you for the message. The purpose of this response is to provide an accurate representation of the transaction that took place.

  REMOVEDwas on a 12 month payment plan. She made her payments on time. Then, she chose to pay her balance in full. At that time she was given a DISCOUNT for providing this payoff. 
  
  Unfortunately the system that charges the monthly payment wasn't properly shut off - after the payoff took place.

  Thankfully all of our calls and interactions are recorded and at no time have we ever ignored emails or calls. We do not have any emails sent by REMOVEDregarding this issue.
  
  We have in fact confirmed that there was an overcharge. This refund was process. Had REMOVEDsimply sent an email she would have received this confirmation. 
  
  So, we understand the frustration and we apologize for the technical issue. Notwithstanding the refund was processed.  We do wish REMOVEDwould have notified us after 1 month rather than waiting 4 months, however the issue was fixed quickly and professionally.  The refund was processed as REMOVEDsaid would happen.

  

  Business Response

  Date: 02/26/2026

  Thank you for the message. The purpose of this response is to provide an accurate representation of the transaction that took place.

  REMOVEDwas on a 12 month payment plan. She made her payments on time. Then, she chose to pay her balance in full. At that time she was given a DISCOUNT for providing this payoff. 
  
  Unfortunately the system that charges the monthly payment wasn't properly shut off - after the payoff took place.

  Thankfully all of our calls and interactions are recorded and at no time have we ever ignored emails or calls. We do not have any emails sent by REMOVEDregarding this issue.
  
  We have in fact confirmed that there was an overcharge. This refund was process. Had REMOVEDsimply sent an email she would have received this confirmation. 
  
  So, we understand the frustration and we apologize for the technical issue. Notwithstanding the refund was processed.  We do wish REMOVEDwould have notified us after 1 month rather than waiting 4 months, however the issue was fixed quickly and professionally.  The refund was processed as REMOVEDsaid would happen.

  Customer Answer

  Date: 03/02/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/23/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25, 2025 I joined Internet Mastery with a lady named REMOVED. I gave authorization to do a check by phone and she said, "the payment didn't go through." So, I gave her my bank card and she said,"it went through". On September 29, 2025 BOTH payments went through. I contacted her by email and she said,"I will get this to accounting right away". I have been sending emails and calling the only number that will go through, and as of today, February 23, 2026, I haven't received an email, a message, or my REFUND. I had to go to my bank and close my account due to the fact that they have all my personal information and my account information. This program wasn't worth one REMOVED. They basically give you a log in and leave you hanging. And the fact that they have Zero rapport for me, I can't imagine how many others are in my same place.I even told her that I'm sure if the extra $1299.00 was hers, she would be livid at this point. I basically received Nothing from this company, except Zero support, Zero courtesy, and Zero respect. Thank you for your assistance in this matter.

  

  Business Response

  Date: 02/23/2026

  Thank you for reaching out and sharing your thoughts and experience with this transaction. 
  
  The plan that was purchased included 3 one on one mentor sessions. These were completed - the recordings of these sessions are archived and can be reviewed at any time.  
  
  In the last 20 weeks since joining the program, there have been 40 live coaching opportunities (REMOVEDminutes) that were provided. The client didn't attend any of them. We understand their frustrations however to say there was "no support" is clearly not the case.
  
  in regards to the refund, it was 100% processed AND REJECTED by the bank. We were not aware that the client closed their bank account where the refund was sent to. The funds were then sent back to us after the bank rejected it. 
  
  So, we are more than happy to provide the client the refund. They were double charged. The initial payment was rejected by their bank - this was their banking issue that caused the drama and we're very sorry for any challenge or inconvenience this would cause. Again, we issued a refund that was returned due to the client closing their bank account.
  
  So, if we can get an email to REMOVEDwe'll be more than happy to get it sorted. Had we received an email saying the bank was closed we could have taken care of it that way as well.
  
  Looking forward to helping you get back your double payment and continuing on your journey to grow your Amazon business.

  

  Business Response

  Date: 02/24/2026

  Thank you for reaching out and sharing your thoughts and experience with this transaction. 
  
  The plan that was purchased included 3 one on one mentor sessions. These were completed - the recordings of these sessions are archived and can be reviewed at any time.  
  
  In the last 20 weeks since joining the program, there have been 40 live coaching opportunities (REMOVEDminutes) that were provided. The client didn't attend any of them. We understand their frustrations however to say there was "no support" is clearly not the case.
  
  in regards to the refund, it was 100% processed AND REJECTED by the bank. We were not aware that the client closed their bank account where the refund was sent to. The funds were then sent back to us after the bank rejected it. 
  
  So, we are more than happy to provide the client the refund. They were double charged. The initial payment was rejected by their bank - this was their banking issue that caused the drama and we're very sorry for any challenge or inconvenience this would cause. Again, we issued a refund that was returned due to the client closing their bank account.
  
  So, if we can get an email to REMOVEDwe'll be more than happy to get it sorted. Had we received an email saying the bank was closed we could have taken care of it that way as well.
  
  Looking forward to helping you get back your double payment and continuing on your journey to grow your Amazon business.

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid IM $988 July 2 to begin a program to sell on REMOVEDat a 2 day class that I paid $25 to take. On July 3 I knew that I could not do the program. On Fri. July 4 it was a National Holiday. Saturday July 5 I sent an email asking for a refund for the program. Monday July 7 I sent another email asking for a refund. Response from company was that I did not qualify for a refund. I called multiple times always getting a message machine. I left my name + phone number and asked for a call back. I never got any calls back. One day I called and a female answered the phone. I asked about getting a refund and for a review because I think I qualified for a refund. The person on the phone told me that the person in charge of refunds had passed away a few weeks prior and she did not know who I needed to contact. I was really confused. I called so many times and always left messages with my name and my phone number. I have phone records.The company told me that they sent me 15 emails. These emails were sent one a day. I had already asked for a refund and I did not want the company to say that I was using there services. I already had an uncomfortable feeling about Internet Mastery, so I never opened an email in fear of anyone saying that I was using their service. Why would I open the email if I had already asked for a refund. I called Internet Mastery again and left messages. I did not send email at this time because whoever answers the emails was not helpful and had a threatening tone not a helpful tone. I called the phone line so many times, left messages and never ever received 1 call back. The promise is that they call back w/i 24 hours. NEVER EVER HAPPENED. The person answering emails said that I would have received a phone call back if I really did call and leave a message, implying I am not telling the truth. Im retired 40 year teacher trying to move forward and now scared. Does the 3 day cancellation include Holidays and weekends?

  

  Business Response

  Date: 09/05/2025

  Thank you for the message. Let's review the actual information with regards to this transaction.
  
  First, the program comes with a 3 day cancellation period. To cancel the request must be made in writing. 
  
  Second, REMOVEDwas not calling a customer service number. Our team received no voicemails regarding a cancelation.
  
  |Third, REMOVEDdid speak with REMOVEDmultiple times on a recorded line.
  
  Fourth, Yes, the company sent 15 emails on 15 consecutive days containing training and additional business insights. Not one of these messages were responded to stating a request for a refund. They were not sent all in one day. Each one is date and time stamped. Thankfully technology tracks all of this. Not opening an email would be irrelevant to the information being sent. 
  
  Fifth, at no time were any threatening messages sent. 

  At no time have we said that REMOVEDwasn't stating her truth. However the facts of the transaction and what transpired within the transaction differ.
  
  From there, REMOVEDissued a dispute with her credit card company. They sided with our company and refused her dispute further validating that the company provided access to the services as planned and promised.
  
  With all of that said, REMOVEDhas ALREADY BEEN REFUNDED ALL PAYMENTS for the REMOVEDPlan IN FULL. There was never a need to open this ticket. Never a need to state information that isn't accurate or correct. Any and all delays in the refund process were due to REMOVEDfiling a dispute with her credit card company. If a dispute is filed a credit can't be issued. Once the dispute was closed the credit was sent - even though the request was made long after the refund policy allows.
  
  See all attached documents showing the processed refund.
  
  We wish REMOVEDnothing but the best of success in her future endeavors. 

  Internet Mastery Support Team

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  

  I am very happy that I finally got a refund.  I am super grateful.  It was a very stressful situation for me to go through.  Although the company did mention that I did not call the customer service hotline, I did on multiple times.  

  
  

  I am grateful for how this transaction was completed and I want to thank Internet Mastery for reviewing my case.

  
  

  sincerely,

  
  

  REMOVED

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, I joined Internet Mastery, a program created and managed by REMOVED. I initially joined because I was selling on REMOVEDand wanted to expand and grow my REMOVEDpart of the program, I attended in-person events in REMOVEDand REMOVED. During the Boca Raton event, attendees were presented with an investment opportunity to purchase REMOVED. REMOVEDpersonally promoted these REMOVEDas a lucrative investment, claiming they could be sold within a year for a substantial profit. Along with the purchase, we were promised virtual classes and in-person training focused on REMOVEDand the broader NFT REMOVEDhas now been three years, and we have yet to see these promises fulfilled.According to REMOVED, we are still not allowed to sell the REMOVED. When I reached out to him for guidance on how to sell or when we might be allowed to,I was told that sales could not proceed until all the REMOVEDin the collection were sold. This directly contradicts the initial assurances that they would be sold by now and that they would provide quick returns on our REMOVEDdate, there have been no training sessions, no classes, and no clear communication about whenor ifthese promised activities will happen. The lack of follow-through, transparency, and accountability is deeply concerning. I simply want a resolution and my money returned.

  

  Business Response

  Date: 01/10/2025

  Thank you for your message. It's always important to understand, in any transaction, the facts. REMOVEDjoined Internet Mastery in November, 2020 to learn how to sell on REMOVED. She did well. She used the software, she used the prep center, she started making sales. And yes, she did attend a live event in REMOVEDwhere she learned about the REMOVEDopportunity. Of course, any purchase where someone considers the opportunity to resell that purchase comes with risks and rewards based on inherent market conditions, however the value of this purchase was based on the deliverabilities of the purchase itself.  And, just like starting a business, it requires the participant to utilize the benefits of the purchase. What was promised with this purchase were published directly on the website. This purchase was NEVER sold as something that could be purchased and quickly sold within a year to recoup the investment in the services. They are as follows:

  
  Some of the Benefits of Holding an Inner Circle REMOVED
  In-Person Meetups, Events & Masterminds (Has been done and continues to be done)
  Invitation to attend Inner Circle Celebration in REMOVED(Cruise or Resort) (November 2023, event held in REMOVED, REMOVED)
  Exclusive Networking (Has been done and continues to be done)
  Free Tradeshow Walk-throughs (6 of these have been done)
  Free VIP upgrades at REMOVEDevents (Has been done and continues to be done)
  Plus 1 guest at all 'REMOVED' events (Has been done and continues to be done)
  Automatic upgrade to "Super Affiliate" (Has been done and continues to be done)
  3 REMOVED's = REMOVEDcredits ($20,000 value). (Has been done and continues to be done)

  Limited to 499 total Members ... Eved

  All of this has been provided and more. In fact, REMOVEDparticipated in several of these events initially. She attended an exclusive networking event. She received a free tradeshow walkthough. She received an upgrade to an REMOVEDEvent.  

  The resale value of this purchase is based on market demand and will remain so. The marketplace determines the value of the resale of this purchase and like anything else, can go up or down over time. 

  There were never any promises that this purchase could be resold within a year or at any time other than when the collection was sold out. There is no lack of follow-through, transparency or accountability. In addition there would be no refund for the purchase of a program because, 3 years later, the benefits were not used. 

  With all of that said, here is the most recent communications via email with REMOVEDon this topic:
  
  December 17, 2024
  
  Im reaching out regarding the REMOVEDmy husband and I purchased several years ago. Unfortunately, I can no longer see them in my MetaMask wallet. REMOVEDposted in the REMOVEDgroup with questions about selling, and I also reached out to REMOVED, who suggested I contact you directly for further assistance.
  
  Ive noticed these REMOVEDlisted for sale on OpenSea, but every response from REMOVEDin the REMOVEDindicates that we are not allowed to sell them yet. When we initially purchased these REMOVED, we were assured by REMOVEDthat they would be easily sellable and that the project would REMOVEDan engaging REMOVEDcommunity focused on learning and growth. Unfortunately, those promises havent been fulfilled, and it doesnt appear that they will be in the future.
  
  At this point, we simply want to recover the money we invested in these REMOVED. I would greatly appreciate your assistance in resolving this matter and providing clarity on how to proceed.
  
  Thank you for your time and support.
  
  Best regards,
  REMOVED
  
  RESPONSE:
  Thanks for the email - and happy holidays.
  
  We will be posting instructions to sell REMOVED's in a few weeks from now. It wouldn't be on OpenSea however the info we provide will explain the process.
  
  The main value to recover would be from the interactions within the REMOVEDCommunity. You were part of that and actively participating and then disappeared. 
  
  Hope that helps.  Thank you :)
  
  Best Regards,
  Internet Mastery Support Team
  
  RESPONSE:
  Thank you for your response. To clarify, the REMOVEDwere originally on OpenSea, which is why we had to create an account there in the first place.
  
  Regarding your comment about my supposed disappearance, Id like to point out that just because I wasnt actively participating doesnt mean I wasnt present or observing in the background. Regardless, this detail is irrelevant to the core issuethe misleading information about the REMOVED, particularly the timeline and process for selling them.
  
  Its concerning that promises about resale opportunities and building a strong REMOVEDhavent materialized, and I feel this has had a direct impact on our investment.
  
  I appreciate your response, but based on the lack of resolution, Ill be taking the steps I believe are necessary to ensure a fair outcome.
  
  RESPONSE:
  Yes they were on OpenSea. They are on a different platform with the same info...
  
  With all due respect, everything promoted regarding the REMOVED's is in writing and it has been delivered as promised to members of the REMOVEDCommunity who used those services. There is no value to services for people who don't use those services. 
  
  For the record there was never a time frame promised or guaranteed for the REMOVED's to be available for sale. The concept of reselling REMOVED's is part of how the REMOVEDmarketplace works and continues to evolve and change over time.
  
  What resolution is it REMOVEDthat you are claiming you are missing? I've told you that we would provide you details on how you can list your REMOVEDfor sale. That is not something we are required to do - you can list it at any time if you have your seed phrase and details.
  
  The REMOVEDwas sold as a value to REMOVEDCommunity Members. The people who used the REMOVED's have received incredible value. You have not. You have been complaining about the "lack of value" for a considerable period of time.  You began down that path of using the services and then stopped. That was my point.
  
  You purchased an Inner Circle Membership. You attended REMOVEDLive and you received a guest ticket plus a VIP upgrade ticket in REMOVED. You participated in the REMOVEDExperience in REMOVEDin 2022. 
  
  The REMOVED's are valid for 3 years. It was never stated nor promised that REMOVED's could be sold prior to the 3 years of the initial REMOVEDwere active in the community and then stopped 2 years ago.
  
  Please refrain from threatening us. It isn't necessary. The REMOVED's have been - and will continue to be - an incredible value for the people who are using them for the benefit they were created for. The ability to resell them will be available (with instructions) in the next few weeks.  We hope you will be patient enough for this information to be shared. We will send it to you as soon as it's available.
  
  Best Regards,
  Internet Mastery Support Team

  The value of the purchase remains - REMOVEDchooses not to use them. If and when she is ready to take advantage of what was purchased, the opportunity will definitely be available for her to do so. In addition, as stated to her via email, the roadmap of the project will provide details as to how to resell that purchase for anyone that should choose to do so. We are more than happy to work with and help REMOVEDlist her items for resale although there is promise or guarantee of the sale or price of the sale - we will be providing this support to everyone who chooses to resell their initial purchase. 

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22791869
  
  I am rejecting this response because:
  
  Sincerely,
  
  REMOVED

   

  Subject: Request for Refund Due to Breach of Agreement and Lack of Access to Purchased REMOVED
  
  I want to provide clarity and context regarding this dispute. While the benefits mentioned in this situation refer to the perks associated with joining Internet Mastery (IM) courses, those are not the core of my concern. My primary issue lies with the REMOVEDI purchased and the associated promises made by Internet Mastery, which have not been fulfilled.
  Here are the key points supporting my refund request:
   1. Inability to Access Purchased REMOVED
       I cannot see my purchased REMOVEDin my MetaMask wallet, nor can my husband view his. This is deeply concerning as REMOVEDare digital assets, and their visibility in our wallets should be guaranteed.
       Internet Mastery, through REMOVED, was responsible for ensuring that these REMOVEDwere correctly added to our wallets after purchase. Their sudden disappearance raises questions about whether Internet Mastery or its representatives played a role in this issue.
       Despite reaching out to REMOVEDmultiple times over several months, I received minimal responses. When I finally received a reply, I was directed to contact support. Unfortunately, support has not addressed the root issue: I cannot access what I purchased.
  2. Misrepresentation of Resale Opportunities
       I was repeatedly told by REMOVEDthat I could not sell my REMOVED, even though other Inner Circle REMOVEDwere listed for sale on OpenSea. This inconsistency is troubling and misleading.
       Many holders, including myself, were assured that the resale of REMOVEDwould be a quick and straightforward process once they sold out. This has not happened, and I can provide testimony from other holders to substantiate this claim.
  3. Lack of Follow-Through on Promises
        On multiple occasions, REMOVEDassured me via email that documents outlining the process for selling REMOVEDwould be sent out within the week.
        The first promise was made on December 26, 2024. As of today, January 10, 2025, no such document has been sent.
        The second promise was made on January 10, 2025, again without follow-through.
        REMOVEDalso stated that we would not be able to sell our REMOVEDon OpenSea but instead on another platform. To date, no information about this alternative platform has been provided.
  4. Unfulfilled Training and Events Promised with REMOVED
        REMOVEDexplicitly stated that REMOVEDpurchases would include training sessions and in-person events. An Inner Circle REMOVEDgroup was even created for this purpose. However, no training or events have occurred.
  5. Lack of Proper Documentation
        I have repeatedly requested invoices for my NFT purchases and have not received them. This lack of documentation is unacceptable for a transaction of this nature and value.
  Proposed Resolution
  Given the above issues and the failure of Internet Mastery and its representatives to act in good faith regarding the selling, training, and accessibility of REMOVED, I respectfully request a refund for the REMOVEDpurchased by my husband and me.
  The breakdown is as follows:
       Cost per NFT: $3,267.33 
       ETH Conversion (1.9 ETH/NFT): $6,207.93 per NFT
       Total REMOVEDPurchased: 4
       Total Refund Amount: $24,831.71
  This resolution would compensate us for the lack of access, unfulfilled promises, and overall mismanagement of this process.
  Thank you for addressing this matter promptly. I look forward to your response.
  Sincerely,
  REMOVED
  
  

  

  Business Response

  Date: 01/13/2025

  As always, we appreciate the opportunity to share the reality of the transactino.

  The Internet Mastery REMOVEDis an opportunity for REMOVEDholders to receive benefits from these REMOVED's. The value of the REMOVEDis based upon the provided services as a holder of an REMOVED.

  REMOVED's, just like the price of Etherium fluctuate. It has ranged from $800 to $3500 - the price of Etherium at that time is what determined the purchase price. There has never been stated or in writing at any time any promise that REMOVED's would increase in value. That would simply be an impossible feat. REMOVED, I purchased an REMOVEDin 2022 for $285,000 that today is work $75,000. That's what happens if you are "investing" in an REMOVED. 

  And to be clear, as the creators of the REMOVED's we are well aware of the purpose of purchase - to provide benefits to IM users. Choosing to make a purchase for something, and then not using it, does not qualify for a refund of that purchase. If you purchase a car and don't drive it for 2 years, you can't return it for the price you paid for it.

  Subject: Request for Refund Due to Breach of Agreement and Lack of Access to Purchased REMOVEDs
  

  While we appreciate and understand REMOVEDconcerns, she simply doesn't understand cryptocurrency or how it works. I'll review each point to explain.

  
   1. Inability to Access Purchased REMOVEDs
       I cannot see my purchased REMOVEDs in my MetaMask wallet, nor can my husband view his. This is deeply concerning as REMOVEDare digital assets, and their visibility in our wallets should be guaranteed.

  REMOVED's can found in the user's MetaMask wallet. That's where they were sent and provided. This has not changed since they were initially sent to this customer. Thankfully blockchain technology tracks these transactions so we can prove beyond a shadow of a doubt they were provided.  It would not be the fault of IM if it can't found.
  

  
       Internet Mastery, through REMOVED, was responsible for ensuring that these REMOVEDs were correctly added to our wallets after purchase. Their sudden disappearance raises questions about whether Internet Mastery or its representatives played a role in this issue.

  Again, REMOVEDsimply doesn't understand. REMOVED's can't "vanish" and no, IM have no role in this issue.

  
       Despite reaching out to REMOVEDmultiple times over several months, I received minimal responses. When I finally received a reply, I was directed to contact support. Unfortunately, support has not addressed the root issue: I cannot access what I purchased.

  We have repeatedly asked REMOVEDif she has her keyword phrase to recover what she is missing. This was explained to every person in depth. If the keys are lost, the REMOVED's are gone. This is not the responsiblity of IM.  If someone buys something and then can't find it, that would be their responsiblity.

  
  2. Misrepresentation of Resale Opportunities
       I was repeatedly told by REMOVEDthat I could not sell my REMOVEDs, even though other Inner Circle REMOVEDs were listed for sale on OpenSea. This inconsistency is troubling and misleading.

  At the time of purchase, it was told that REMOVED's could not be sold for 3 years from the date of purchase. That is factual. Should someone choose to violate that policy, that would be a separate and unrelated issue. No one from IM team that created the project has ever sold an REMOVED.

  
       Many holders, including myself, were assured that the resale of REMOVEDs would be a quick and straightforward process once they sold out. This has not happened, and I can provide testimony from other holders to substantiate this claim.

  Yes, this is true. It was said that the REMOVED's would be available for sale once the project sold out. Although that's not the entire truth. What was said was that REMOVED's can be sold once the project sells out OR the 3 year REMOVEDproject date happens - whichever comes first. The 3 year time frame is May 2025. No one said it would be "quick and easy" - nothing in this business is quick and easy. 

  For the record, the REMOVEDproject is active, people have been and continue to be using and receiving the benefits as promised.

  
  3. Lack of Follow-Through on Promises
        On multiple occasions, REMOVEDassured me via email that documents outlining the process for selling REMOVEDs would be sent out within the week.
        The first promise was made on December 26, 2024. As of today, January 10, 2025, no such document has been sent.
        The second promise was made on January 10, 2025, again without follow-through.
        REMOVEDalso stated that we would not be able to sell our REMOVEDs on OpenSea but instead on another platform. To date, no information about this alternative platform has been provided.

  OpenSea is simply a platform that people use to sell REMOVED's. It's just one of a dozen such platforms. We have chosen to use a different platform because they will charge people like REMOVEDless fees to list and sell the item on. There is nothing wrong with that. 

  I must say - there is one comment that REMOVEDhas made that is correct.  We did say that would allow REMOVED(and by having an advantage it could mean great things potentially if there are buyers) as one of the first REMOVEDholders to get access to the document. And she is right that as of 1/10 the document hasn't been sent. We apologize for that. The reason it hasn't been sent is because I (as the person writing the document) have been in REMOVEDas a result of the apocalyptic first that continue to rage. As the BBB will know, prior to relocating our offices in REMOVED, our offices - for more than 20 years - were in REMOVED. My home (and still my families home) needed to be evacuated and is the path of destruction. We have students that have had their homes burnt down and have nothing left and we have staff members that have had to evacuate. So yes, I stated the document would be ready by a specific date and I missed that deadline. We all hope and pray that we can set our differences of opinion aside as we work thorough these tragic times.

  4. Unfulfilled Training and Events Promised with REMOVEDs
        REMOVEDexplicitly stated that REMOVEDpurchases would include training sessions and in-person events. An Inner Circle REMOVEDgroup was even created for this purpose. However, no training or events have occurred.

  This is nothing but a straight up lie. REMOVEDparticipated in REMOVEDat an REMOVEDevent and an REMOVEDtraining. THEN, she disappeared and has NEVER attended another event again. We have held REMOVEDtraining (all recorded and archived) in our main REMOVEDand at our LIVE in person events in REMOVED, REMOVEDand REMOVED. we have held at least 8 of these events - of which REMOVEDclaims didn't happen. The only thing is that each one is on video with hundreds of people in attendance. We even held a 2 day event for REMOVEDholders in REMOVED

  
  5. Lack of Proper Documentation
        I have repeatedly requested invoices for my REMOVEDpurchases and have not received them. This lack of documentation is unacceptable for a transaction of this nature and value.

  The requests for invoices started just a few weeks ago. REMOVEDhas already been told that we don't typically save invoices from years in advance. She has records of her purchase. Again, whether it's unacceptable or not, the requests have just been made.

  
  Proposed Resolution
  Given the above issues and the failure of Internet Mastery and its representatives to act in good faith regarding the selling, training, and accessibility of REMOVED, I respectfully request a refund for the REMOVEDpurchased by my husband and me.

  The request for refund is denied. The cost, based on the price of ETH, fluctuates by the minute. 

  One of the benefits - and the main reason for purchasing 3 REMOVED's - is to receive REMOVEDprep center credits. REMOVEDdidn't use them. And REMOVEDstopped attended anything of benefit related to the purchase. As we've mentioned, the only reason that REMOVEDthe value of the REMOVEDis there is because she willing chose not to use the value of the purchaes.

  We are more than willing to help REMOVEDresell her REMOVED's and recoup her investment - based on market demand - however just like there never have been... there never will be any income claims made or given. 

  Furthermore everything related to the purchase of the REMOVEDcan be found here: REMOVED- this website has not been updated since May 22. The purchase of the REMOVEDwas made. REMOVEDdidn't use the services and now wants her money back. She used the services - then stopped. 
  
  This is a 3 year project. The project still has 4 months left. For many members, because they are enjoying the services so much, we have extended the services provided at no extra charge. We are more than happy to extend the services to REMOVEDsince she has been missing in action for the last 2 years. In addition we look forward to helping her list the REMOVED's. We simply hope that she - or anyone else wanting to sell any REMOVED- has their seedphrase. 
  
  Thank you to the BBB for reading this lengthy response.

  

  Business Response

  Date: 01/14/2025

  As always, we appreciate the opportunity to share the reality of the transactino.

  The Internet Mastery REMOVEDis an opportunity for REMOVEDholders to receive benefits from these REMOVED's. The value of the REMOVEDis based upon the provided services as a holder of an REMOVED.

  REMOVED's, just like the price of Etherium fluctuate. It has ranged from $800 to $3500 - the price of Etherium at that time is what determined the purchase price. There has never been stated or in writing at any time any promise that REMOVED's would increase in value. That would simply be an impossible feat. REMOVED, I purchased an REMOVEDin 2022 for $285,000 that today is work $75,000. That's what happens if you are "investing" in an REMOVED. 

  And to be clear, as the creators of the REMOVED's we are well aware of the purpose of purchase - to provide benefits to IM users. Choosing to make a purchase for something, and then not using it, does not qualify for a refund of that purchase. If you purchase a car and don't drive it for 2 years, you can't return it for the price you paid for it.

  Subject: Request for Refund Due to Breach of Agreement and Lack of Access to Purchased REMOVEDs
  

  While we appreciate and understand REMOVEDconcerns, she simply doesn't understand cryptocurrency or how it works. I'll review each point to explain.

  
   1. Inability to Access Purchased REMOVEDs
       I cannot see my purchased REMOVEDs in my MetaMask wallet, nor can my husband view his. This is deeply concerning as REMOVEDare digital assets, and their visibility in our wallets should be guaranteed.

  REMOVED's can found in the user's MetaMask wallet. That's where they were sent and provided. This has not changed since they were initially sent to this customer. Thankfully blockchain technology tracks these transactions so we can prove beyond a shadow of a doubt they were provided.  It would not be the fault of IM if it can't found.
  

  
       Internet Mastery, through REMOVED, was responsible for ensuring that these REMOVEDs were correctly added to our wallets after purchase. Their sudden disappearance raises questions about whether Internet Mastery or its representatives played a role in this issue.

  Again, REMOVEDsimply doesn't understand. REMOVED's can't "vanish" and no, IM have no role in this issue.

  
       Despite reaching out to REMOVEDmultiple times over several months, I received minimal responses. When I finally received a reply, I was directed to contact support. Unfortunately, support has not addressed the root issue: I cannot access what I purchased.

  We have repeatedly asked REMOVEDif she has her keyword phrase to recover what she is missing. This was explained to every person in depth. If the keys are lost, the REMOVED's are gone. This is not the responsiblity of IM.  If someone buys something and then can't find it, that would be their responsiblity.

  
  2. Misrepresentation of Resale Opportunities
       I was repeatedly told by REMOVEDthat I could not sell my REMOVEDs, even though other Inner Circle REMOVEDs were listed for sale on OpenSea. This inconsistency is troubling and misleading.

  At the time of purchase, it was told that REMOVED's could not be sold for 3 years from the date of purchase. That is factual. Should someone choose to violate that policy, that would be a separate and unrelated issue. No one from IM team that created the project has ever sold an REMOVED.

  
       Many holders, including myself, were assured that the resale of REMOVEDs would be a quick and straightforward process once they sold out. This has not happened, and I can provide testimony from other holders to substantiate this claim.

  Yes, this is true. It was said that the REMOVED's would be available for sale once the project sold out. Although that's not the entire truth. What was said was that REMOVED's can be sold once the project sells out OR the 3 year REMOVEDproject date happens - whichever comes first. The 3 year time frame is May 2025. No one said it would be "quick and easy" - nothing in this business is quick and easy. 

  For the record, the REMOVEDproject is active, people have been and continue to be using and receiving the benefits as promised.

  
  3. Lack of Follow-Through on Promises
        On multiple occasions, REMOVEDassured me via email that documents outlining the process for selling REMOVEDs would be sent out within the week.
        The first promise was made on December 26, 2024. As of today, January 10, 2025, no such document has been sent.
        The second promise was made on January 10, 2025, again without follow-through.
        REMOVEDalso stated that we would not be able to sell our REMOVEDs on OpenSea but instead on another platform. To date, no information about this alternative platform has been provided.

  OpenSea is simply a platform that people use to sell REMOVED's. It's just one of a dozen such platforms. We have chosen to use a different platform because they will charge people like REMOVEDless fees to list and sell the item on. There is nothing wrong with that. 

  I must say - there is one comment that REMOVEDhas made that is correct.  We did say that would allow REMOVED(and by having an advantage it could mean great things potentially if there are buyers) as one of the first REMOVEDholders to get access to the document. And she is right that as of 1/10 the document hasn't been sent. We apologize for that. The reason it hasn't been sent is because I (as the person writing the document) have been in REMOVEDas a result of the apocalyptic first that continue to rage. As the BBB will know, prior to relocating our offices in REMOVED, our offices - for more than 20 years - were in REMOVED. My home (and still my families home) needed to be evacuated and is the path of destruction. We have students that have had their homes burnt down and have nothing left and we have staff members that have had to evacuate. So yes, I stated the document would be ready by a specific date and I missed that deadline. We all hope and pray that we can set our differences of opinion aside as we work thorough these tragic times.

  4. Unfulfilled Training and Events Promised with REMOVEDs
        REMOVEDexplicitly stated that REMOVEDpurchases would include training sessions and in-person events. An Inner Circle REMOVEDgroup was even created for this purpose. However, no training or events have occurred.

  This is nothing but a straight up lie. REMOVEDparticipated in REMOVEDat an REMOVEDevent and an REMOVEDtraining. THEN, she disappeared and has NEVER attended another event again. We have held REMOVEDtraining (all recorded and archived) in our main REMOVEDand at our LIVE in person events in REMOVED, REMOVEDand REMOVED. we have held at least 8 of these events - of which REMOVEDclaims didn't happen. The only thing is that each one is on video with hundreds of people in attendance. We even held a 2 day event for REMOVEDholders in REMOVED

  
  5. Lack of Proper Documentation
        I have repeatedly requested invoices for my REMOVEDpurchases and have not received them. This lack of documentation is unacceptable for a transaction of this nature and value.

  The requests for invoices started just a few weeks ago. REMOVEDhas already been told that we don't typically save invoices from years in advance. She has records of her purchase. Again, whether it's unacceptable or not, the requests have just been made.

  
  Proposed Resolution
  Given the above issues and the failure of Internet Mastery and its representatives to act in good faith regarding the selling, training, and accessibility of REMOVED, I respectfully request a refund for the REMOVEDpurchased by my husband and me.

  The request for refund is denied. The cost, based on the price of ETH, fluctuates by the minute. 

  One of the benefits - and the main reason for purchasing 3 REMOVED's - is to receive REMOVEDprep center credits. REMOVEDdidn't use them. And REMOVEDstopped attended anything of benefit related to the purchase. As we've mentioned, the only reason that REMOVEDthe value of the REMOVEDis there is because she willing chose not to use the value of the purchaes.

  We are more than willing to help REMOVEDresell her REMOVED's and recoup her investment - based on market demand - however just like there never have been... there never will be any income claims made or given. 

  Furthermore everything related to the purchase of the REMOVEDcan be found here: REMOVED- this website has not been updated since May 22. The purchase of the REMOVEDwas made. REMOVEDdidn't use the services and now wants her money back. She used the services - then stopped. 
  
  This is a 3 year project. The project still has 4 months left. For many members, because they are enjoying the services so much, we have extended the services provided at no extra charge. We are more than happy to extend the services to REMOVEDsince she has been missing in action for the last 2 years. In addition we look forward to helping her list the REMOVED's. We simply hope that she - or anyone else wanting to sell any REMOVED- has their seedphrase. 
  
  Thank you to the BBB for reading this lengthy response.

  Customer Answer

  Date: 01/16/2025

  I am writing in reference to the attached two emails from Internet Mastery, which was sent in response to their instructions shared earlier today regarding the process to sell my REMOVED. While I reached out for clarification and assistance, their response has been unprofessional and retaliatory, which is both concerning and disappointing.
  And also in regards them providing me with my invoices.
  
  As a paying customer, I expect a certain standard of support, especially when dealing with complex processes like NFT sales. Rather than addressing my legitimate concerns and offering help, the tone and content of their reply suggest retaliation for simply seeking guidance. This is unacceptable and raises serious questions about their commitment to customer satisfaction and transparency.
  
  I kindly ask that this matter be reviewed promptly. I would appreciate clear and professional assistance in resolving the issues surrounding my NFT sale, without further hostility or dismissive behavior.
  
  Thank you for your attention to this matter. Please feel free to contact me if additional context or details are needed.
  
  Sincerely,
  REMOVED
  REMOVED

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22791869
  
  I am rejecting this response because:

  I am writing in reference to the attached two emails from Internet Mastery, which was sent in response to their instructions shared earlier today regarding the process to sell my NFTs. While I reached out for clarification and assistance, their response has been unprofessional and retaliatory, which is both concerning and disappointing.
  And also in regards them providing me with my invoices.
  
  As a paying customer, I expect a certain standard of support, especially when dealing with complex processes like NFT sales. Rather than addressing my legitimate concerns and offering help, the tone and content of their reply suggest retaliation for simply seeking guidance. This is unacceptable and raises serious questions about their commitment to customer satisfaction and transparency.
  
  I kindly ask that this matter be reviewed promptly. I would appreciate clear and professional assistance in resolving the issues surrounding my NFT sale, without further hostility or dismissive behavior.
  
  Thank you for your attention to this matter. Please feel free to contact me if additional context or details are needed.
  
  Sincerely,
  REMOVED
  REMOVED
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After conducting research, including reviewing Internet Mastery on BBB, I decided to enroll in the Pro Plan.However, I have since discovered that the owner, REMOVED, incentivized students to post only five-star reviews by offering prep credits, which constitutes misrepresentation of the program. My experience with the Pro Plan has been highly unsatisfactory.I have encountered multiple issues, including:Discrepancies with the prep center, such as missing and mislabeled products.Overcharges for a newsletter subscription that was never delivered.Retaliatory removal from the REMOVEDsupport group (a paid feature of the Pro Plan) after I brought up these concerns.I believe these actions reflect unethical practices and a failure to deliver promised services. Given the misrepresentation and my poor experience, I am requesting a full refund of all payments made.

  

  Business Response

  Date: 12/24/2024

  It is always unfortunate when someone would make false comments publicly. So, to be sure that anyone reading this complaint understands the actual facts of what took place, please read through this response.
  
  In December of 2023, REMOVEDopted to participate in the REMOVEDPRO Plan - a program that provides coaching, software, support and prep services. At that time, REMOVEDchose a 20 month payment plan. The total payments equal $13,000. To date, REMOVEDhas paid $8,000 YET she has received ALL $13,000 worth of services. What does this really mean - it means that REMOVEDis fabricating complaints in an effort to get everything she received for nothing. The fact is, no refund will be offered and the full amount will be due to be collected. Let's recap.

  In March, 2024 REMOVEDattended an in person event with our Company. In fact the videos she made (we are happy to provide them), she discusses how happy she is and how awesome her experience has been. We will post the videos on REMOVEDand other social channels so that people here it in her own words.
  In August, 2024 REMOVEDattended an in person event with our Company.
  In August 2024, REMOVEDPURCHASED a ticket to an in person event with our company to take place in 2025.
  In the last 12 months, REMOVEDhas received 17 (yes, seventeen) 1-1 coaching sessions. For the record, every one of them was recorded for compliance purposes. Anyone who listens to these calls will hear how happy REMOVEDis and how much gratitude and thanks she shares (and gives) to her coach for her success.
  In the last 12 months REMOVEDhas posted dozens and dozens (in fact she was a "top contributor") to the REMOVEDcommunity
  In the last 12 months REMOVEDhas sent more than 3950 items to the REMOVEDfor processing. We will not spend the time to rehash (at this point, although it's all logged and documented) how many times REMOVEDsent the wrong items, had no plans, didn't follow the process and then demanded people work extra just to fix the issues she created in the first place. If the prep center is so "incompetent" then why would REMOVEDhave sent more than 500 items to the prep center in the last 30 days of her 12 months of included prep credits.

  REMOVEDhas also had full access to software and tools that are exclusively provided to people in the plan she agreed to pay for even though she has only paid for 62% of the agreed purchase amount.
  

  If REMOVEDwas so unhappy with our company, why did she wait TWELVE MONTHS to make any comment or issue about any of the services provided? Because the 12 months of coaching have been provided and received - the 12 months of prep services have been received - and REMOVEDwants to now complain her way out of paying her balance. 

  This is all unfortunate and clearly an inaccurate representation of her experience. 

  For anyone reviewing her "complaints" about the so-called grievances of services - remembering that REMOVEDdidn't make these comments at all until she had been in the program for 12 months - is that REMOVEDhas in fact sold more than $72,000 on REMOVEDand more than $35,000 in the last 90 days.  In the last 90 days she has had coaching sessions and almost 1000 items processed through the prep center. Why would she continue to send items if she was so unhappy. We're confident she is not unhappy depositing her Amazon checks.
  
  REMOVEDhas paid us $8000 of the $13000 due. She has received $13000 in services. And she has sold more than $72,000 on Amazon - and made multiples from her investment in less than 12 months. 

  The final point regarding the REMOVEDis also not true. For whatever reason, REMOVEDhas a victim mentality and believes everyone is out to get her. She believes that if she "doesn't get what she wants" that we will "retaliate" against her. Here's the fact. REMOVEDhas violated the terms of use of the REMOVED. Attached are the terms of use that govern the REMOVEDgroup. Rasheeda's continuous threatening messages violate the group policy - in addition, the admin's in the group reserve the right to remove anyone from such group that is not a community member in good standing. We do wonder - if REMOVEDis so "unhappy" with our company, why does she want to be in the REMOVEDgroup in the first place? 

  We are grateful that REMOVEDread real, authentic comments left on this website and other places. We are grateful she decided to join this program. We are grateful she paid $8,000 (and we will collect the balance due) and that she has sold more than $72,000 on REMOVEDin 12 months - more than multiplying her return on her investment many times over. 

  Not only have all the services been provided - all the services that have not been paid for have also been provided.

  Yes it's true, we can't make everyone happy every time. And although we do our best, sometimes people are simply unreasonable. The only thing unethical is when someone wants their money back after all the hard work, effort and support provided... REMOVEDwants to keep all her Amazon profits and get back the money she paid to get those profits? 
  
  We do wish REMOVEDthe best in her future endeavors, now that she has 12 months of education and understanding and has successfully launched a profitable Amazon Business. The on

  Attached to this response are screenshots showing just some of the work done for REMOVEDfrom the REMOVED. 
  Attached to this response is the screenshot of the rules of the REMOVEDGroup
  Attached to this response is the screenshot showing REMOVEDwas refunded $39.99 for the newsletter 5 DAYS before posting a complaint about the newsletter. Why was that mentioned as part of this complaint if she was refunded 5 days before posting this message.
  Attached is the screenshot of her sales from 12/14/23 (the date she started with this program) of $72,000 AND sales continue to come in on a daily basis.

   

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22728321
  
  I am rejecting this response because:

   

  To Whom It May Concern:

  
  I would like to formally address the situation regarding my access to the REMOVEDI have not violated any group guidelines, and I respectfully request proof of any alleged violation. It is important to note that I have not actively posted in the group for over six months, utilizing it solely as a resource for support, as outlined in the paid program. If I am paying for access to support services, I expect full access to all services or a refund in full.

  
  Additionally, I have attached screenshots documenting REMOVEDGinsbergs practice of offering prep credits to students in exchange for 5-star reviews on the Better Business Bureau (BBB) platform. This practice constitutes misrepresentation of the company. I believe my removal from the REMOVEDgroup was a direct result of bringing this issue to his attention.

  
  One of the screenshots attached (e.g., Screenshot 2024-12-24 at 8.01.18 AM) pertains to REMOVED, with several duplicates included for reference.
  Regarding the coaching sessions included in the program, I have not received all the sessions I paid for. The promised sessions are 30 minutes in duration; however, none of my sessions met that standard. This fact has been corroborated by an email from the company owner. Furthermore, any claims that I expressed gratitude for the program during these sessions are categorically false.

  
  With respect to video content, I must clarify that REMOVEDGinsbergs actions came into question only after the videos were created. Following their release, he retained funds that were not rightfully his and attempted to disable access to software I had already purchased.
  

  Finally, I have consistently raised concerns about discrepancies at the prep center, particularly with items missing from bulk orders. I firmly believe that a thorough audit of the prep teams REMOVEDaccounts would reveal that my missing items were potentially redirected to their accounts.
  

  I look forward to your timely response and resolution of these matters.  I will be following up with other complaints such as Attorney General, FTC, IC3, etc. 
  
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 12/26/2024

  REMOVEDcan respond to the response all she wants - She is in violation of the terms of the REMOVEDand has been removed from such group. The terms of the REMOVEDgroup are attached to this response.  As you can see, REMOVEDcontinues to threaten our company and the owner of the company personally. She will not be allowed back in to the REMOVEDgroup.
  We offered a settlement offline to REMOVEDoffline - she refused.

  REMOVEDhas received $13,000 in services and has paid $8,000 for these services. REMOVEDhas sold $75,000 on REMOVEDand has made back multiples in profits from this opportunity
  

  The refund request is denied. 
  

  This comment: "Finally, I have consistently raised concerns about discrepancies at the prep center, particularly with items missing from bulk orders. I firmly believe that a thorough audit of the prep teams REMOVEDaccounts would reveal that my missing items were potentially redirected to their accounts." shows how delusional REMOVEDis - and that is simply unfortunate. If she was so upset with this process why did she send more than 600 items in just the last 90 days to the prep center.

  
  At this time we have forwarded REMOVEDcase to our attorney and is prepared for collections as we fully expect her to not pay the remaining balance legally due to the company. We have already started preparing a full work up of documents for any other agencies as well.

  
  We have always - and will always continue - to attempt to resolve any situation that arrises. In this case, REMOVEDis 100% unwilling to compromise unless it's her way. 
  
  For the info exclusively of the BBB - we offered to allow REMOVEDto get out of the $5000 balance due. We offered to waive the balance. All she had to do was agree. The agreement prepared included a confidentiality agreement (she doesn't want that) and agreements not to disparage or hold either party liable for any other "fees". She refuses. She wants the company - that helped her make tens of thousands of dollars - not get paid. That is unreasonable. 
  
  As always, Thank you for your help.

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22728321
  
  I am rejecting this response because:
  

  
  I would like to reiterate that I have not violated any REMOVEDterms or conditions associated with my participation in the Pro Plan. As previously requested, please provide concrete evidence of any such violation. My request for a full refund stems from being unjustly removed from resources I paid for. The refusal to provide evidence of a violation while barring me from the REMOVEDgroup, which is included in the Pro Plan subscription, justifies my entitlement to a full refund.
  To address additional concerns:

  
  No Threats Were Made
  I have made factual statements, which the owner and respondents appear to find unfavorable. However, disagreement with facts does not equate to threats. Furthermore, I have documented instances of paid incentives for students to leave five-star reviews, which is a clear misrepresentation of the program.

  
  Non-Acceptance of a One-Sided NDA
  I declined to sign the proposed NDA due to its one-sided nature and requested revisions. These requests were not honored by the owner.

  
  No Profit Was Realized
  Contrary to the owner's claims, I have not generated tens of thousands of dollars. In fact, any revenue earned was reinvested into Internet Mastery for program payments, tools such as repricers, newsletters (recently refunded), training sessions, and events. The claim that I am delusional about missing inventory is unfounded. If an audit were conducted of the prep center staff, it is likely that discrepancies in my inventory and that of other students would be uncovered.
  

  To resolve this matter:
  Restore my access to the REMOVEDto honor the terms of the Pro Plan.
  If access is not restored, provide documented proof of a violation warranting my removal. In the absence of such evidence, issue a full refund for removal of a paid service. 
  Alternatively, if the decision to permanently remove me stands, issue a full refund for the services and access I have paid for.
  Issue a pro-rated refund for coaching sessions, I did not receive all which was included and Coach REMOVEDhas now been fired so he is unable to provide the additional coaching. 

  
  It is clear that removing me from the REMOVEDappears to be a strategic action to limit my communication with other students about my experiences. This removal, without evidence of a violation, constitutes a breach of contract.

  
  I remain firm in my position and expect this matter to be addressed in a fair and transparent manner. Failure to resolve it appropriately will leave me no choice but to pursue my rights further.
  
  

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended their online seminar and they encouraged us to enroll in their classes which I got but never received any education while I am paying for the so called classes. I have never receive any calls from them and even any email regarding the so called online classes. The only time I got any notification from them was when my card automatically declined the payment that they were getting a month.

  

  Business Response

  Date: 07/15/2024

  As always we welcome any feedback however we don't really understand why this was posted.  REMOVEDjoined the IM Community last September. REMOVEDhas had full access to all the software and support. The account is active. Live chat is available 7 days a week, 12 hours a day for questions and support. The private FB Group is available 24/7 for questions and support. We don't offer "classes" - we offer 1-1 Mentor sessions. REMOVEDparticipated in 2 of these - on the second one requesting to schedule the time. We have no phone calls or emails of requests for help or any questions at all. While REMOVEDsays they were never contacted or has never spoken to anyone, we have the recordings of these sessions. They clearly happened.
  
  On July 14, after 3 months of NON PAYMENT, REMOVEDrandomly made a payment. From there REMOVEDsent an email similar to this comment in this post. The support team responded within a few minutes with an update. At this time, other than this post, no one has heard back from REMOVED.
  
  We have refunded the payment that was made yesterday. We're not sure why REMOVEDactually made this payment and we have canceled REMOVED's account.

  All REMOVEDhad to do was respond to the email he was sent yesterday prior to making this post.

  We wish REMOVEDthe best of success in the future.

   

  Customer Answer

  Date: 07/15/2024

  I have read their response, and definitely not 100 percent true. I attached screenshots of my transaction with them in the pasts 3 months. As far as the classes are concerned, they did called me twice but no classes were done, I have requested them to do the classes on my convenient time and they never agreed on it. They were calling me while I was driving to work. 

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21987978
  
  I am rejecting this response because:

  I have read their response, and definitely not 100 percent true. I attached screenshots of my transaction with them in the pasts 3 months. As far as the classes are concerned, they did called me twice but no classes were done, I have requested them to do the classes on my convenient time and they never agreed on it. They were calling me while I was driving to work.
  

  
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 07/15/2024

  REMOVED- when you signed up you agreed to complete a payment plan. The payments you made were part of that payment plan. You had full access to the software. You were called several times. YOU were too busy to speak. YOU never emailed back. YOU never called back.  you were not automatically charged in June. You were not charged in July. Then, you chose to enter your credit card details online and make a payment. After making the payment you posted this comment. Actually you sent an email first, which was responded to - rather than reply to the email you sent this message here. We're not sure what you are "rejecting". We've refunded your payment. We have canceled your payment plan. Your screenshots don't show anything other than you made previous payments. There's no issue with your payments. At any time you can all for help, email for help, ask for help on FB, etc. You are starting a business. It's your responsiblity to actively participate in that business. There is nothing we can do if you don't respond, don't request or don't interact. 
  
  Once again, we appreciate your feedback but there's not to "reject".  When you are ready to have your 1-1 sessions, simply email us or call us and we'll be more than happy to schedule them at your convenience. The original time was scheduled at your convenience - I listed to the actual phone call where you agreed to the time (that you supposedly couldn't make)... no worries, when you are ready to move forward just let us know.

  Customer Answer

  Date: 07/15/2024

  I have no problem on making the payments as you can see on my record, and I didnt know what happened on June, thats why on the text that you guys sent I asked what happened when there was no respond I was thinking that that was just a bogus text that I am receiving, and then more came thats when I started to realize that thats what it was, so I started to make the payment again.

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21987978
  
  I am rejecting this response because:
  

  I have no problem on making the payments as you can see on my record, and I didnt know what happened on June, thats why on the text that you guys sent I asked what happened when there was no respond I was thinking that that was just a bogus text that I am receiving, and then more came thats when I started to realize that thats what it was, so I started to make the payment again.

  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 07/16/2024

  Hello, I sent my response yesterday, why didnt I see that on my communications history. Now they have their collection agency calling me again.

  Customer Answer

  Date: 07/16/2024

  Hi REMOVED,

  My apologies, I was driving when I saw your message. I was wondering why this complaint of mine got closed out. I am still getting calls from their hired supposedly collectors regarding the payment that we were talking here. They also said that they returned my July payment because they terminated my subscription thats a lie. With that being said what do I need to do if this business does not stop harassing me?

  thank you.

  Customer Answer

  Date: 07/17/2024

  Hi REMOVED,

  thank you so much for intervening with this matter. If I got a call from their collection people, should I let you know as well?

  And for the refund, will they refund me all the money that they got from me, from the start, since I have never received any services from them?

  thank you again.

• Initial Complaint

  Date:05/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this Internet REMOVEDprogram. I felt extremely pressured to join. Then I gave them $ REMOVEDor more. I tried backing out but they would not let me. I felt extremely intimidated. I felt really weird about it so I never signed the contract. Ive been trying to get my money back. I cant even do Amazon. I called many times. Then they turned loose on me this scary man who was yelling at me and screamed, Your not getting your money back!!! I felt bullied and intimidated. I dont know what to do. I cant do the program period. Just give me back my money!!! Ive been scared to press the isREMOVED. They say they gave me coaching but all we really talked about was my debit cards. Stop taking peoples money! I want my money back now! With interest! Stop making excuses! I DID NOT SIGN THE CONTRACT!!!!!!! Youre a bunch of crooks. I cant do it so what am I suppose to do just let you keep my money? I can get all these people together that have complaints and we can REMOVEDyou! Send me a check now! I am going to expose all of you!

  

  Business Response

  Date: 05/11/2024

  On May 13, 2021 REMOVEDsigned up to get software and support for selling on amazon. All services were provided as agreed and promised. After using services and support, REMOVEDcontacted a customer support person on March 2022 where she demanded a refund - AFTER A YEAR of utilizing these services. At that time she told us (on a recorded line) that  "something has come up and she can't do amazon anymore. She wants a refund. I told her we had a 3 day cancellation window. She asked what could be done. I told her I would send her request over to the financial department but I could not guarantee anything. I told they would get back with her via email or phone." At that time, she was then contacted (more than 2 years ago) that we don't provide refunds after 12 months of using services and support to which she stated: "I don't care, have someone call me or I will create havoc."
  
  With respect to the overall amount paid to our company, the attached document will show that multiple payments were in fact refunded at the time of purchase. Refunds due are processed. Refund requests made after a year are not. Again, see attached. On this attachment you will see that this person is considered a risk due to high refunds.
  
  In regards to other comments made by REMOVED- there never has, nor will there ever be any pressure for someone to start their own business. Yes, the request for a refund AFTER a year of access was in fact denied. We do not have any "scary man" that works with us. In fact everyone in customer service is a woman. We don't bully people or intimidate anyone. In fact the comment from REMOVEDstating "I don't care, have someone call me or I will create havoc." shows that to be the case. REMOVEDhas not made a payment in more than 3 years. The comments made by REMOVEDare not based on fact - we have not heard from her literally in years until this comment. It's unfortunate.
  
  We are sorry that someone would choose to make threatening comments that are not professional. This is not how we conduct business. Our community has sold more than $200,000,000 on Amazon. Just as we didn't provide a refund after a year, we wouldn't provide a refund after 3 years.