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Toll Booth

SunPass Operations / Department of Transportation

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for SunPass Operations / Department of Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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SunPass Operations / Department of Transportation has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 43 Customer Reviews

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    Review Details

    • Charles V

      Date: 04/03/2023

      Contacted Sunpass customer service by phone today after a service request submitted to their system online was unsatisfactorily answered and closed out. The answer was a canned response about dynamic tolling and did not fit to my inquiry about being charged multiple times per trip. The agent on the call was great and answered what they could, but nothing to address my original question about a flaw in their stated working of the I-4 Ultimate Express lanes:So, a common route goes from ****** to ************; the overhead sign states a price to Ivanhoe of $.50 (it has always been $.50, never seen any signs change yet for "Dynamic Pricing"). It then charges another $.50 for the two other stations along this route for a total to get to Ivanhoe of $1.50, not $.50.This is both incorrect and misleading: either it should state $1.50 to Ivanhoe on the entrance from ******, or should state $.50 to the next station (Maitland), then at ******** state $.50 to ***********, then $.50 from *********** to Ivanhoe. All signs state Ivanhoe as destination, and are supposed to be for informing incoming traffic, not those already on the express lanes.The FAQs on the I-4 Ultimate website state that overhead signs should state amount to the DESTINATION, and reflect any change in pricing so that drivers can know and decide before they enter, at which point pricing is locked in to that listed destination (not just to the next station along the way).The response to my service request ignored this inquiry to look into and explain this misleading or incorrect system, or to determine if was only affecting my account, and to clarify how system is supposed to work and if in error to correct it (for myself and any other drivers affected), and to issue refunds for incorrectly charged tolls (which in my case are triple what has been stated for my destination).I think this is a seriously concerning issue about how this system functions and could be affecting all drivers. Please correct it. Thanks!

      SunPass Operations / Department of Transportation

      Date: 04/10/2023

      We spoke with the customer today and provided explanation for the current method of pricing on the *********** lanes. Customer hopes the signage will be more accurate once Dynamic Pricing goes into effect

    • Unfocused A

      Date: 03/23/2023

      I can agree with everyone below. Very poor customer service and an automated system that doesn't understand simple, plain english. Also, this is a forced system because I had no choice but to use the road I traveled on. I paid them more in fees that I used in gas, even at today's prices...

      SunPass Operations / Department of Transportation

      Date: 04/03/2023

      I Spoke w/ *********************************** on 03/29 and addressed his concerns with SunPass

      I asked ******************** was he satisfied with the outcome of his issue w/ the BBB.

      ************************* advised yes, he was satisfied, and he thanked me for my help.

      i then provided my contact information and availability with ******************** for any future assistance.

    • Donna L

      Date: 03/10/2023

      I have changed to make .adress, card payment ,login problems I have waited twice for customer support for at least one half hour and after waiting call gets disconnected

      SunPass Operations / Department of Transportation

      Date: 03/15/2023

      The issue was resolved to the customer's satisfaction. 

    • Thomas B

      Date: 02/28/2023

      They are the worst company I have ever tried to communicate with. How can this business be the hub for travel in *******??? Cannot get a person on the phone. They have changed my mailing address and the transponders I have aren't working.

      SunPass Operations / Department of Transportation

      Date: 03/14/2023

      The customer was contacted several times via email and phone with no response. 

    • Bob G

      Date: 01/10/2023

      **** artists. No way to pay at toll booth. No knowledge of toll and picture taken like you are some kind of criminal with a fee added to it. I hope you get shut down completely. Bye pensacola beach. Better increase all of your prices for the ones who want to come back.

    • Daniel P

      Date: 01/05/2023

      Had a conflict with Sunpass recently. Been a customer of their product for a long time. I changed bank accounts and I hadnt updated my sunpass from the closed account, retrospectively that was my fault. I used my sunpass no problem, but I have it saved so that before my account hits zero it auto refills from my account. Sunpass tried pulling $10 from the same closed account three times and charged me an insufficient funds charge of $25 each time (all while the funds in my account never hitting zero). When I called sunpass to dispute these charges, their only response was theres nothing we can do and was forced to pay anyway. This has left me sick to my stomach I wish I hadnt payed sunpass because I felt like getting robbed. If theyre not in control of their billing system then Id like a refund from whomever is.

    • JOSEPH T

      Date: 12/16/2022

      SUNPASS is a forced revenue collection device of the ******* Department of Transportation. Corrupt, incompetent and a continuous burden to all who are victimized by this antiquated Good Ol' Boy system. "******************** - Tear Down These Walls to Fair Freedom of Travel!"

      SunPass Operations / Department of Transportation

      Date: 12/22/2022

      We are waiting for the customer to make contact with us. Three emails have been sent.

      SunPass Operations / Department of Transportation

      Date: 12/27/2022

      We are still awaiting a call from the customer. We have made contact and provided a direct phone number to call me and discuss.  We still look forward to speaking with this customer

    • Dmitri P

      Date: 11/23/2022

      Horrible website and been like that for many years without improvement.

      SunPass Operations / Department of Transportation

      Date: 11/29/2022

      The customer's concern was addressed. Customer was grateful for the service provided.

    • George A

      Date: 10/06/2022

      This company is horrible if yiur credit card stops working they will not notify you and charge you full rate The customer service hold time is horrendous

      SunPass Operations / Department of Transportation

      Date: 10/18/2022

      We have made 3 attempts to contact the customer but we have not been able to speak with him.

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