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Business Profile

Toll Booth

SunPass Operations / Department of Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

Complaints

This profile includes complaints for SunPass Operations / Department of Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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SunPass Operations / Department of Transportation has 3 locations, listed below.

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    Customer Complaints Summary

    • 201 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,I opened a dispute case in regard to a Toll Enforcement Invoice I received when visiting *******, October 2022. The toll booths were suspended due to the hurricane. In response to my dispute, they stated, "the toll booth we traveled through that day was not suspended. There were only certain areas that toll booths were suspended." Well, the people in charge and work at the booth did not get the memo because they were not there!!!!!!! You cannot pay a toll if there is NO ONE at the toll booth to collect the money!! The lights were flashing and a sign on the window at the booth said, "Keep Moving." I read on the internet about other people having issues with fraudulent charges/violations. I hope with enough complaints an investigation is opened.

      Business Response

      Date: 11/10/2022

       Email customer advising tolls south of ********** mile marker 249 were not lifted. Attached Public information tolls suspension information and a screen shot of ** Turnpikes map with mile post info.

      waiting for customers response-

    SunPass Operations / Department of Transportation is NOT a BBB Accredited Business.

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