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Business Profile

Searchers of Records

Click Search LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 121 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since June of 2022 I have been submitting opt/out requests to clicksearch.** and their other company they run, herosearches.com. Both sites advertise and give a consumer the right to opt out of their information from being shown. I have sent numerous emails and made numerous phone calls over the last 9 months begging for them to remove my private information. Through email and phone conversations they just repeat the same lines saying that they will submit the information for removal from their website or that they will escalate it to their supervisors or developers. Nine months later both websites have failed to honor my request. Due to the nature of my employment, having my name and address displayed on these websites puts me and my family and young child in grave danger. This is why it is extremely important that I have my opt out honored and my information removed. I would also like to state that I personally went to the herosearches.com address that they have listed on their website and also with you, The Better Business Bureau. I came to find that this company does not exist at **************************************************************************** as they state. I also inquired with someone at the front desk of the building and they affirmed that no such business exists in that building. I have done everything possible and have given an enormous amount of time to resolve this with this company. I'm requesting *************************** at ************************************************************** be removed. Below are the four links showing this information. I also attached one of my recent emails showing my repeated requests and their promise to remove my information. I was issued request # *****, also # ******. Thank you for any help you can provide. ********************************************************************************************************************************************************************************************* *****************************************************************************************************************************************************************************************************

    Business Response

    Date: 03/08/2023

    We have escalated your concern to our developer who performed a manual removal of your information.  Please allow **** business days for the removal to take affect.

    Customer Answer

    Date: 03/08/2023

     
    Complaint: 19551912

    I am rejecting this response because: This is the same response they send over and over again since June of 2022.  I have attached an email from clicksearch dated on February 21 which shows them stating virtually the same response as follows:

    "Mavic Lim (ClickSearch)
    Feb 21, 2023, 14:51 EST
    Hello,
     
    Thank you!
    I have escalated your concern to our developers for immediate processing.
     
    Have a wonderful day!"

    The only response  I want from this company is that they have indeed removed my private information from the clicksearch and herosearch websites as per their opt out. Only then and after I verify will this be resolved. Please advise when all my information is officially removed. 

    Sincerely,

    *************************

    Business Response

    Date: 03/13/2023

    we have submitted the additional links for immediate removal. The customers account has been cancel no further billing will occur. 

    Customer Answer

    Date: 03/14/2023

     
    Complaint: 19551912

    I am rejecting this response because: Even though they have removed some of my private information from the links I've sent, I keep finding additional links that are still showing my private information.  I have found 2 more links on herosearches.com website and 4 more on clicksearch.us that are showing the same private information.  I have attached a word document with the links provided and I will provide them below.  Besides removing my private information on these additional links I'm providing, the company needs to ensure that I'm FULLY REMOVED FROM THEIR WEBSITES as per my opt out request.  Not just certain pages.  I should not be finding additional pages with my information still on it if I'm fully opt out.  All references to ************************* or *************************** on *********** *************, ** needs to be removed.  

    Herosearches.com links:

    **************************************************************************************

    *******************************************************************************************************************************

     

    Clicksearch.** links:

    **************************************************************************************************

    **************************************************************************************************************************

    ***************************************************************************************

    ************************************************************************************************************************

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me ***** and 89. 85 without my authorization, I authorized **** and .95 cent charges

    Business Response

    Date: 03/08/2023

    We reviewed your purchases and were able to determine that you performed a phone search and was provided a notification that you can purchase the address of the phone location that you searched.  In order to purchase these reports, you were presented with a popup with a checkbox advising of the additional $63.63 fee's associated with the service. You also purchased a premium person search for $89.85. You then cancelled the subscription within the 3 day trial, which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

    Customer Answer

    Date: 03/08/2023

     
    Complaint: 19537138

    I am rejecting this response because: if I was given a notice that I would be charged 80 something and then 60 something there is no way in h*** I would of accepted it , I talked to them this morning and they said I would be getting my money back this Friday March 10th so what is going on?

    Sincerely,

    ************************;

    Business Response

    Date: 03/17/2023

    We ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Checkin with Click Search about marital status of an individual, which the advertized a part of the fee in the search. They said a first time inquiry would cost $.95, buuuut there where 2 other charges on my credit card that i didn't approve be***es the $.95 which are $9.95 and $69.63. When i called about charges and misrepresentation of their services. They *** the donot check marital status. I told them before i entered information I checked what they supplied and that was on the ad. I called on Jan 6 2023 requesting credits for all charges due to misreputation and charges I didn't OK. They said I would receive credi 1 to 5 days.. Never received credi. As of March 2 I have not recieved any credit fro Click Search. The total of refund should be $80.53. It is not my problem they do not refresh their ads to what info they can provide to the public.

    Business Response

    Date: 03/09/2023

    We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

    Customer Answer

    Date: 03/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 19, 2023 I was seeking a trial which was advertised for $.95 . I did not use the services because it appeared shady so I immediately called for a cancellation and refund. I was informed that it would be cancelled immediately and refunded all charges in 2-3 days. I was charged 2 charges on 2/20/23: $***** and $**** and I found out that on 2/21/23 I was charged again for $***** and the $.95. I then called customer service again on 2/22/23 and I was informed that I have been cancelled and that I would be refunded the charges of ****, ***** and ***** in 3-5 days depending on my bank. By 2/24/23 I still had not received a refund and called my bank and they told me that there was no pending refund for any of those amounts. On the same day I called click search again and I was informed again that I was cancelled and the refund was processed and they transferred me to another agent who told me that all the charges would be refunded and refund was processed and should get it in 3-5 days. I told him that it has been 5 days and was told to wait another 2 days. It is now 3/2/23 and I still have not been refunded. I just want my refund and I never even used any services. Total refund amount is :$139.43

    Business Response

    Date: 03/07/2023

    We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. The $59.85 charge was for the downloadable PDF report. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a #$0,95 search and I'm currently being charged $63.63 within 3 minutes of $0,95 authorized purchase

    Business Response

    Date: 03/07/2023

    After further review of your compliant we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************


  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have reached out to this click search so many times this week informing them that my card was stolen and I need to refund my money back. I was told my refund was issued on February 21st. Now ** told my refund was issued on March 1st. I honestly think there were no refund issue or planning to be issued. I have never heard of this place. I dont even know what it is. I just want my money back please. My bank is also working on this.

    Business Response

    Date: 03/07/2023

    We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

    Customer Answer

    Date: 03/07/2023

     
    Complaint: 19530413

    I am rejecting this response because: there lying and Im reaching out to a lawyer about click search. 

    Sincerely,

    ***************************

    Business Response

    Date: 03/17/2023

    We ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

  • Initial Complaint

    Date:03/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisement and wasn't even worth the 95 cents for the three free day trial

    Business Response

    Date: 03/07/2023

    After further review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took $80 out of my account i did not authorize and now been giving me run around about getting my money back ive been lied to and told it would be in my account 5 different days and still nothing since feb 16 and its march 1st now they will not anwer email or calls

    Business Response

    Date: 03/09/2023

    We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

    Customer Answer

    Date: 03/09/2023

     
    Complaint: 19521514

    I am rejecting this response because: i was lied to for over 2 weeks from being told my refund would be in my account on 3 seperste occasions, sent multiple lies by email and hung up on by customer service i purchased the 3 day .95 cent trial and cancelled, this company has multiple complaints, are we all lying?

    Sincerely,

    ***********************

    Business Response

    Date: 03/15/2023

    We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My granddaughter got ahold of my phone in the wee hours of the morning and found this webpage and somehow ordered it, I do not know how but she did. I contacted them immediately and was told that my subscription would be canceled and I would be refunded in 1-5 business days. I also contacted them by phone and was told my refund would be here in 3-5 business days. It has been 6 days now and no refund. I contacted them again by phone and have been told that my refund was processed and it would be in my bank within 24 hours and to watch my card. I have read all the other complaints and I am now very worried seeing how I need that money for my husband's pancreatic cancer meds. My granddaughter was up that night with my husband and myself and since my husband needed my attention because of the pain and after effects of chemo I wasn't able to notice that she had my phone until too late. I really hope they honor this refund.

    Business Response

    Date: 03/09/2023

    We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. You purchased the downloadable PDF report for $59.85. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for something I didn't sign up for they told me they will refund my money 5 business days but that never happened then I call them they told me to wait a few more days but haven't received it so how can I get my refund they took *****

    Business Response

    Date: 03/09/2023

    We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************


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