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Business Profile

Online Retailer

Husqvarna Parts Online

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 16, 2024, I ordered :1 Clutch Asm Manual Yt Predatorq and 1 Husqvarna Handle Clutch Cable for $70.89 total.I entered my P.O. Box mailing address into order form w/no alert for ******* address; got order confirm email.Jul 17, got a custmr support email about tracking.Jul 23, got email fm ************************************** order "SHIPPED" & had a tracking# for ******* Ground ********** pkg by Aug 2024 so called HUSQVPARTS ONLINE custmr service ************.The man said my pkg arrived on Aug 12 & to check w/my post office; post office confirmed they never received it, but since it was a Fed Ex tracking#, they couldn't see the details.Called customer service back; they said they'd start an investigation & let me know.Sept 19, an email from ***** *****: ********************************************************* asked me to look around the delivery location; if I don't find it, confirm delivery ************** if I got notification email from ***** of missing package& send that to ************* start a claim & get back shortly; and let them know if I'd like to get items replaced on my order now.I replied back to her that the delivery address was to my p.o. box, not residence (Fed Ex does not deliver to post office ************* office never received it & had looked; then sent her a 2nd email asking for replacement parts to be sent to my residence address if they were using *****.Sept 24, ***** said they started the claim#******; I sent another email to ask if they were re-sending my parts. No reply.Oct 11, heard nothing back. Called. He asked me if I wrote in an email that I wanted a replacement. He said the claim's still processing.Oct 21 (today), called again. Was told the package was delivered & nothing more to tell. I asked for his supervisor 6 ********** kept repeating there's nothing more to tell. Asked for the company ************ refused, just robotically repeated the mantra "Nothing more to tell." Kept asking for supervisor and address, and he rudely hung up on me.

    Customer Answer

    Date: 10/31/2024

    Hello,

     

    This is regarding my Complaint ID# ********. 

    I have a mea culpa on my complaint and wish to withdraw it and close it as resolved. 

    I found the missing package this morning. It had been shuffled and hidden when Hurricane ***** hit us. I had looked everywhere, but it was mixed in with some empty boxes in storage. 

    I'll let them know & update my complaint.

    Thanks,

    ******* ****

  • Initial Complaint

    Date:08/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered 4 parts from Husqvarna on April 28, 2024. Around May 14th, we got an email stating the items would be shipped by December 1969. I emailed back stating that date couldn't be correct because it was before I was born and we just ordered them April 2024. We received an email on May 6th saying some of the items estimated time of arrival was in June of 2024, we then received an email on May 14th stating the items estimated time of arrival was December 31st, 1969. Yes, 1969. I asked the manufacturer to check the delivery date because it would have been sent before I was born. No reply or new date of arrival was ever received. August 10th, we received 3 of the 4 items. Since nothing came in 1969 and nothing was received the other dates given, the assumption had to be made that no items were going to be shipped. So, we had already purchased the items elsewhere. Without opening the shipping package, we attempted to return the item. We were told a restocking fee of 20% would be required no matter what. Unacceptable! They were in error. No notifications were sent to us stating updating shipment details. No responses to our emails were ever received. The package was then refused since it was unopened and had not been touched. Husqvarna owes us a full refund! I'd be glad to forward the emails. A copy of the chat with Husqvarna and photos of the unopened package are attached.

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Poulan backpack blower in June 2024, it was delivered and I assembled it per the instructions, the box included a new Poulan 2 stroke mix oil bottle to be mixed with 1 gallon of gasoline which I did. I used the blower for an hour and suddenly it made a loud bang noise and sparks flew out and the blower stopped. I called Amazon which I purchased it from and they advised to call Husqvarna as they warranty the item. After calling Husqvarna they would not talk to me and said it needs to go thru the website. After using the chat for a few days I was told to take it to Poulan repair facility 30 minutes away. After going to ****** repair facility they required a non refundable 60 dollar fee to look at it and it was non refundable. They filed a case with Husqvarna under case number 240716-001027. After a month they called me to tell me Husqvarna is denying the case , I asked why, he said to call Husqvarna which they don't take phone calls. I got back on the chat, no answers. The tech at the service facility said it looked like a faulty rod blew thru the cylinder , Husqvarna said it was because gas was used without oil which it was not and they did not testing on the gas in the carburetor or the fuel tank, tech said he saw oil in the carb lines as well as tank but they cannot do anything further with Husqvarna. I just need my blower please, and Husqvarna is impossible to talk to, how are they allowed to do business like this? This was a blower I used for less than an hour, it is literally brand new and clearly faulty.

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a part from them. Needed it quickly. They tell me it's on back order and will ship in a month. I cancel the order. They they say they can't cancel that it is shipped. Total lie. They don't have the part in stock. Made up the lie saying it was shipped after I canceled the order.

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/4/23 I purchased a husqvarna riding mower for $3000. After using it for a total of 6 hours the mower would no longer start. I tried to contact husqvarna by phone but was always directed to an online chat. Was told I had to take it to an authorized service center if it was to be covered by warranty. This cost me an additional $170 to have it transported there which is not covered. Was told that the wiring harness was installed wrong and was on back order until end of September, 3 months later. When the part came in was told it would take a week to fix. When I called to pick it up, the service man said "dude, this is missing all kinds of parts, bushings and other things that I now have to order". Lawn tractor still not fixed and I have had to borrow neighbors all summer long. It is impossible to talk to a person at husqvarna and I have tried many different ways. All I want is to exchange this tractor for a new one. I've only used it 6 hours engine time. Spoke to manager at ****** where product was purchased and they said husqvarna tractors come to there store completely assembled and I need to go through husqvarna. Please help. Thank you

  • Initial Complaint

    Date:09/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order status and shipping for Order Details Order Number: ************* Order Date: August 19, ***** I have not received any shipping details as of 9-1-2023.

  • Initial Complaint

    Date:06/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part on March 17th, 2023, and still have not received the part and it keeps saying awaiting shipment.Order ******** Total *****

    Business Response

    Date: 06/27/2023

    We do apologize for the delay in getting the part out. The item on the order was a special order part, which is listed on the website when added to the cart. This means it takes a bit of extra time as we have to get the part in from our supplier and ship it back out to the customer. After the purchase was originally made, we did not receive any contact from the customer and the customer never reached out for any information or requested a cancellation so the order was processed as usual. And since the part was on "Special Order" we cannot guarantee any dates of stock. Again, since the customer didn't reach out to request information or a cancellation the order was successfully shipped out with **** tracking information (********************************************************************************) on June 12th and was delivered June 17th. 

    Customer Answer

    Date: 06/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Husqvarna Parts Online is NOT a BBB Accredited Business.

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