Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge of $5.95 taken from my checking account from a company I never dealt with in July 18th ****. Then the next day I was charged for ***** from the same company. I called the number associated with the charge and was told I supposedly filled out a surgery from an email I received opting to enter a sweepstake drawing to "possibly win" an Ipad. Why would I pay to fill out a survey????? Doesn't it work the other way! Then they said with that, I now have a membership to be paid monthly but could not tell me what the membership was for or even how to use. And I'm supposed to pay each month. I finally got them to cancel the membership with a cancellation reference #. But they would not give me a refund unless I call back with my bank branch on the line.... I asked to speak with a supervisor and they said there is no one else. They gave me 3 different store names - Factor Gadget Direct - Factory Direct Savings Store - Comete Dreams Simple of Now I have to close my back account due to the fraudulent account.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Ring-type of doorbell as a free gift with only a shipping and handling charge ($7.95) attached to an order I allegedly placed (I cannot remember what it was, and there is no credit card transaction for the date of the s&h charge). One week later a charge to my credit card appeared in the amount of $67.43. I called and emailed the company on 6/29/23; the call did not go through, and the email generated no response. I tried again on 7/10/23 and finally got through. The customer service rep transferred me to their fraud department. The woman explained this was a membership charge and it would appear monthly. I told her I did not sign up for any membership. She insisted I did and stated she would file a fraud claim. At that point, she made it clear (several times) that they would check the ** address of the order and I would be subject to a fine and possible charges for falsely filing a fraud claim. She then said she would refund $33.72 and discontinue any additional charges. The merchant on my credit card bill is DailyNoveltyStationery ********** NY. She told me that was a merchant number not a phone number (and yet, that is the number I used to reach her). She then told me her company was Factory Direct Savings and not Daily Novelty Stationery, and the membership is good for all of their stores. I do not participate in any membership clubs, and I certainly did not agree to Factory Direct Savings. This is definitely not a legitimate company or ethical company policy. I am looking for a full refund of $67.43 with no further charges.

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 80 dollars out of my account.

  Customer Answer

  Date: 06/12/2023

  They charge me $80.00 for a subscription that I didn't want. 

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just looking at my bank statement and saw a charge that I had no idea what it was for. I scrolled down and found that I had been charged ten times for $67.32, plus an initial charge of $5.74, for a total of $678.94. I called my bank and was given a number associated with the charge. The phone number when to a company that represented 30 different companies. They found my charges. I asked for the name of the company charging me, which they gave--the Factory Direct Saving Store. I asked for a full refund. They said that they could only give me a 35% refund from the last payment ($33.66). I said No, I want a full refund. He upped the refund to 50% of the last payment. I said No, I want a full refund. He said that was the best he could do. I said OK. and am trying to contact Factory Direct for a full refund, because I had no idea that I was getting into this scam. I WANT A FULL REFUND! The man said that they sent me discount coupons or something via the internet. I saw no such emails. I WANT A FULL REFUND OF $645.28. Thank you. PS--The phone number that you give for the company does not work.

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2022 I foolishly responded to an online add to purchase a WiFi booster for $7.97. There must have been fine print I did not notice agreeing to pay a monthly fee for access to an online gadget store. When I noticed the charges I called and cancelled. I offered to return the WiFi booster as it did not work anyway. They agreed to cancel the subscription going forward only. Then a new monthly charge under a different name began hitting my account for $39.93/month. I did not notice for a few months and the description on my account statement is "GLAMOURSTOP" so I thought it was some product I bought while traveling. When I noticed the same charge hitting every month, I called. It took 3 phone calls before they could tell me what company/service was. At first the call center said it was a fitness app; but finally they said it originated with Online Gadget Store. My cancelation #C291794135 cancelled the January charge and supposedly stops charges going forward, but they said there is no head office or supervisor who can help with reversing prior month charges and I have no idea what the monthly charge "provided." This is obviously a complete scam and the monthly fees are truly for nothing! I would be incredulous if there is even one satisfied customer who believes they are receiving any value. I would like the $39.93 monthly charges for ***** through December refunded ($359.37 total) as the January fee only has been cancelled "as a courtesy."

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Janurary5th and 8th I agreed to pay **** for shipping to recieve a *****. They say it was for a entry into a sweepstakes. That's not what was stated in their e mail. I am guilty of not reading the whole trms and conditions. They charged me another ***** for a subscription to there company. When I called wanting to cancel and get my money refunded they said I couldn't because it had exceeded 3 days. They have me a fraudulent email address saying I could get a voucher and buy product of their website. They are scammers and fraudulent. I would like my ***** back. They can keep the **** I agreed to pay for shipping. Even though that was a lie and a scam also.

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received survey after getting items i ordered from a reputable company. The survey was for the shipping company. Took the survey and as a gift, select from list of products below just pay shipping. No purchase required. Cool, found the item I liked and ordered it. FREE, JUST PAY SHIPPING- TOTAL $7.95! Sweet! A day later the $7.95 came out of my account, a week later $63. Came out of my account. Go back and read through the ***** I am now getting charged a membership fee to a company I cannot contact. I finally reach someone after 3 attempts and over 90 minutes on hold, and it is a 3rd party answering service for the mystery company Factory Direct Savings. I did pay shipping on a sweepstakes opportunity and I will be receiving $150. in coupons for said company. I want to cancel my membership, they say I can do that. I ask for a refund for the over $70 and was told they could only give me a 1 time courtesy refund of 35%. And no there is no number to reach the company directly ?? ??