Complaints

This profile includes complaints for All Coast Moving Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All Coast Moving Group LLC

  2061 NW Boca Raton Blvd Boca Raton, FL 33431-7411

• 

  All Coast Moving Group LLC

  2061 NW 2nd Ave STE 205 Boca Raton, FL 33431-6774

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A moving company destroyed and lost some of my items and they hired people off ***** list instead of a agency where the person is finger printed so that person could be a ****** a child molester or a thief I really dont appreciate nothing about these people which every word that came out their mouth was a lie

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving company stole around $5,000 of property and are only covering $0.60 per pound. I was told not to purchase additional insurance because they had their own. Now I am missing items and had damage done to an original painting and they basically have no insurance. Move was from ** to ** and was dropped off on 3/10/2025

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed to move to ********** from the East Coast and unfortunately, quickly. I was quoted an affordable price with the understanding that my move would be in a 26' truck dedicated to my belongings only This was a lie. The square footage initially reported was a lie making the deposit double with AllCoast keeping the $2K deposit in its entirety if I canceled the move. The deposit doubled in cost and had to be paid on the spot or the forfeit of the current deposit. I paid the deposit(s) via credit card and was told that I could pay for the entire move via this method. This was a lie. When the movers showed up at the storage unit (where I was not present) I received a call from someone I had never spoken with, identifying themselves as the "movers" and demanding payment through a cash app. They would not take a credit card. The delivery was even worse. Russian guy demanding to use my bathroom and making me cash app a new balance based on steps from the street to the elevator. This had to be paid before any moving of a single item out of the truck. Items were haphazardly loaded in the truck. Boxes marked fragile were on the bottom of the truck with very heavy boxes and heavy duty containers thrown on top. Every piece of my wood furniture was damaged

  Business Response

  Date: 07/23/2024

  Hello,
  Your move was completed on 11/13/2023, and claims information was sent to you on 12/05/2023. On the day of pick-up, you mentioned that you were waiting for the accountant to process the payment to release the items, stating it should take about 20 minutes for the payment to process. The carrier attempted to run your credit card payment through *****, but it showed as blocked, necessitating a different form of payment. The pick-up payment was never collected initially.
  On 11/17, you called in confirming the payment amount due, expressing that you didn't want to avoid payment but preferred to use your cash allowance. We then coordinated with the carrier to work out the balances due for pick-up and confirmed with you the amount to be paid for delivery. The pick-up payment was received on 11/20, allowing dispatch to work on the delivery logistics.
  You were notified on 11/28 that the delivery was en route. On the delivery day, you demanded to pay with a credit card, which is not an accepted form of payment for delivery. As stated in the paperwork, acceptable forms of payment for delivery are cash or a US Postal money order. The delivery balance is due prior to offloading. If you required additional services such as a long carry or flights of stairs, these would be applied to the delivery balance as outlined in the paperwork.
  You are not required to make any payments through Cash App. The issue arises from the lack of notification at the time of delivery about the concerns you stated, which prevented us from resolving them promptly. Now, almost 8 months later, this review has surfaced.
  Did you process your claim for damages correctly? You should have received an update on the status of that case directly from the claim provider. Please let us know if there are any outstanding issues so we can address them.

  Customer Answer

  Date: 08/04/2024

   
  Complaint: 21906781
  
  I am rejecting this response because: The issue arises from your representative ***** lying to me and stating I could pay with a credit card until the final delivery (among a plethora of other lies), that my belongings would be on a 26ft. truck to the final destination. I was told during the initial pickup (for the first time) that a money app was the ONLY acceptable payment method and was needed to complete the pickup. None of this information was dispelled to me prior to the pickup, but rather at the time of the actual pickup. ************ and it's affiliates are amateur, deceitful and the lies are from the jump: from the mysterious square footage underestimated to lure you in with a low price. Once large deposit is placed, **** calls with a literal doubling of the total price, a threat to lose a $2000. deposit if cancelled, plus a substantial additional deposit. ***** swore no 18 ******* would pull in with ********** hires as movers... I have been through that before and was trying to avoid that again as it never ends well, yet that is exactly what I got. Where was the 26ft. truck bearing only my belongings? It was a lie from the beginning. This entire situation was deceit and lies and demands and extortion and greed. It doesn't matter if I review you in ten years, the experience you delivered in ********* will always represent loss, betrayal and the worst business practices heaped upon the consumer. Why was a box clearly marked "FRAGILE" on the floor of the truck with heavier items piled on top? The items I lost... that didn't even show up, thousands of dollars in damage to the items that did show up, some of them new, never removed from the box... destroyed  the unprofessional damage inflicted not only on my belongings, but the new space moved into. Hiring people from ********** is not a viable solution to move someone's life this is a bad practice and was hidden from me until a few days before delivery... ************ and it's affiliates are parasites that prey upon people at a vulnerable time in their lives. ************ exploits that vulnerability for financial gain and unprofessional services that shouldn't be paid for. There is nothing professional about your services. The amount of people you have caused this same disservice to, is appalling. Funny how your company fails to realize the impact you have on people's lives. Again, If I review you 10 years from now, it will always be a disaster period in my life because of the service you didn't provide, the truth that you didn't tell and my personal belongings that I worked hard for to gain, destroyed or at very least a severe reduction in value due to amateur mishandling. I find it extremely ignorant to ask why 8 months later... Your impact is permanent and your web of supposed services is not engineered for quality when measured by the consumer cost, but designed to shortcut services that are crap to begin with, get the top dollar at the exploitation of the consumer and/or their belongings. You deserve to be shut down. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/19/2024

  Tell us wYour move was completed on 11/13/2023, and claims information was sent to you on 12/05/2023. On the day of pick-up, you mentioned that you were waiting for the accountant to process the payment to release the items, stating it should take about 20 minutes for the payment to process. The carrier attempted to run your credit card payment through *****, but it showed as blocked, necessitating a different form of payment. The pick-up payment was never collected initially.
  
  On 11/17, you called in confirming the payment amount due, expressing that you didn`t want to avoid payment but preferred to use your cash allowance. We then coordinated with the carrier to work out the balances due for pick-up and confirmed with you the amount to be paid for delivery. The pick-up payment was received on 11/20, allowing dispatch to work on the delivery logistics.
  
  You were notified on 11/28 that the delivery was en route. On the delivery day, you demanded to pay with a credit card, which is not an accepted form of payment for delivery. As stated in the paperwork, acceptable forms of payment for delivery are cash or a US Postal money order. The delivery balance is due prior to offloading. If you required additional services such as a long carry or flights of stairs, these would be applied to the delivery balance as outlined in the paperwork.
  
  You are not required to make any payments through Cash App. The issue arises from the lack of notification at the time of delivery about the concerns you stated, which prevented us from resolving them promptly. Now, almost 8 months later, this review has surfaced.
  
  Did you process your claim for damages correctly? You should have received an update on the status of that case directly from the claim provider. Please let us know if there are any outstanding issues so we can address them.  hy here...

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 21906781
  
  I am rejecting this response because:
  No one is addressing the issues, but making it about something other than their business tactics of bait and switch, blatant fabrications, repeated lies and fraud. This company needs to reimburse me for their lies, deception and extortion in seeking as much money as they could get and passing my belongings off to amateur, bulk movers with the delivery movers being hired from the local **************. THIS WAS NOT A PROFESSIONAL MOVE.

  Me filing a proper claim for damage and destruction your third party "movers" caused is not of your concern, as those "movers" are not affiliated with AllCoast, but referrals - not even partners, equating unprofessional, rhetoric, action, and the inevitable destruction and theft of an already overcharged customer's property, much of which is irreplaceable. What is your concern is the dishonest tactics used to bait, then switch and double+ costs... deposits, payments and payment methods as well as method of actual move and delivery all at the last minute. I was lied to and over paid for a budget service I had actually questioned but was told the opposite to in order to keep me engaged. The service was amateur at best and not worth the money I paid and to add insult to massive injury, the instructional chaos and ultimate destruction of MY belongings this company and it's less than professional goons provided warrants a refund of service I should have but did not receive.

   Sincerely,

  
  ***** *****

  Business Response

  Date: 09/04/2024

  Hello,
  
  Your move was completed on 11/13/2023, and claims information was sent to you on 12/05/2023. On the day of pick-up, you mentioned that you were waiting for the accountant to process the payment to release the items, stating it should take about 20 minutes for the payment to process. The carrier attempted to run your credit card payment through *****, but it showed as blocked, necessitating a different form of payment. The pick-up payment was never collected initially.
  
  On 11/17, you called in confirming the payment amount due, expressing that you didn`t want to avoid payment but preferred to use your cash allowance. We then coordinated with the carrier to work out the balances due for pick-up and confirmed with you the amount to be paid for delivery. The pick-up payment was received on 11/20, allowing dispatch to work on the delivery logistics.
  
  You were notified on 11/28 that the delivery was en route. On the delivery day, you demanded to pay with a credit card, which is not an accepted form of payment for delivery. As stated in the paperwork, acceptable forms of payment for delivery are cash or a US Postal money order. The delivery balance is due prior to offloading. If you required additional services such as a long carry or flights of stairs, these would be applied to the delivery balance as outlined in the paperwork.
  
  You are not required to make any payments through Cash App. The issue arises from the lack of notification at the time of delivery about the concerns you stated, which prevented us from resolving them promptly. Now, almost 8 months later, this review has surfaced.
  
  Did you process your claim for damages correctly? You should have received an update on the status of that case directly from the claim provider. Please let us know if there are any outstanding issues so we can address them.  

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Coast connected us with Sannah *** Lines to move our furniture from ******** to ******** last September. We agreed to have them store it for a few months because we lacked a destination. We paid for a couple of months or storage including 70% of the moving costs but now they have disappeared. They don't answer emails or phone calls. I have spoken to All Coast Moving numerous times and they continue to tell us they will contact the movers (Sannah *** Lines, now Platinum Moving Services) and find out where our furniture is. They never call us back. They continue to be surprised we haven't r3ceived our furniture back and haven;t heard back from the movers. We are going to get a Writ of Replevin and serve it to All Coast to pressure them into finding our furniture. I fear it is lost forever. We have little leverage.

  Business Response

  Date: 04/17/2024

  
  We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted. Our office has had alot of communication with you and have explained that you specified your firsta avaialable date for delivery as 4/17 which is today and there were storage payments that were due. We undertsnad that you are waiting for your items and we are working on getting your shipment to you as soon as possible. 
  
  

  Customer Answer

  Date: 04/17/2024

  We have been trying to get any information on the status of our furniture for over 2 month.  They continue to say they are working on it.  Unless I rattle their cage they don't follow up.  Because at one point we told them we may not need our furniture until the middle of April they use this as an excuse to say they are working on it and "you said you didn't want it anyway until the middle of April", so just wait.  We would have liked to arrange to have it earlier.

  Also, the moving company, Sannah *** Lines, doesn't exist anymore, and the new company, Platinum Moving Services or Group (pick one) doesn't respond to emails or left phone messages.  When we sent 2 months of storage via Zelle, they said they never received it, yet **************** said the transaction was complete.  They then said try it again using this new email.  I'm not sending any more money until we receive our property in ********.  They said it can take 3-21 days to get our furniture.  We live in ********** and now will have to travel to ******** at a moments notice when they plan to deliver it.  Very frustrating company to work with since there is no communication from either All Coast Moving or Platinum moving group.  Btw, the address they give in ********* is bogus.  I spoke to the property  manager of the building who said there is no business by that name there.  One of the phone numbers leads to a chiropractic office.

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21565527
  
  I am rejecting this response because:

  We have been trying to get any information on the status of our furniture for over 2 month.  They continue to say they are working on it.  Unless I rattle their cage they don't follow up.  Because at one point we told them we may not need our furniture until the middle of April they use this as an excuse to say they are working on it and "you said you didn't want it anyway until the middle of April", so just wait.  We would have liked to arrange to have it earlier.

  Also, the moving company, Sannah *** Lines, doesn't exist anymore, and the new company, Platinum Moving Services or Group (pick one) doesn't respond to emails or left phone messages.  When we sent 2 months of storage via Zelle, they said they never received it, yet **************** said the transaction was complete.  They then said try it again using this new email.  I'm not sending any more money until we receive our property in ********.  They said it can take 3-21 days to get our furniture.  We live in ********** and now will have to travel to ******** at a moments notice when they plan to deliver it.  Very frustrating company to work with since there is no communication from either All Coast Moving or Platinum moving group.  Btw, the address they give in ********* is bogus.  I spoke to the property  manager of the building who said there is no business by that name there.  One of the phone numbers leads to a chiropractic office.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/29/2024

  Thank you for reaching out. You agreed to a pick up to take place on 9/18/24 and you requested storage until 4/17/24. It is not a fair statement to make it seem as though you have been waiting months for your delivery when in fact you needed multiple months of storage and the date that you specified on your pick up  documents was a First Available Date of Delivery as 4/17/2024. You then went to ask for a guaranteed date of delivery for 4/23/24. We explained that there is a process in which deliveries occur when clients have utilized the carriers storage options. Today is 4/29/24. The carrier is in the process of getting your shipment ready to be delivered as communicated to both yourself and wife on several occassions. You also were not charged for all of the storage fees that you do still have a balance for , however will not be charged out of good faith to have this matter resolved quickly. Once the carrier has another update on delivery you will be notified. 

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out a moving quote online and was immediately contacted by ***** from AllCoast movers. He was extremely friendly and seemed trustworthy, I went through every item in my apartment and received what seemed to be a reasonable quote. At no point did he explain that his company was in no way an actual moving company. He used phrases like "my guys", "our truck", "our movers", "we will have your things there about 5 days after pick up". All extremely misleading. Once I paid the deposit that was the last I ever heard from him despite comments like "I'll be with you the whole way". On day of move, after showing up late, the movers came into my apartment and immediately started saying how many thousands of dollars more than the quote I was going to be charged. They said this is common that companies like AllCoast low-ball the estimate so you sign with them. I couldn't understand this as I literally went item by item with ***** on everything. I called to speak to AllCoast customer service and they insisted everything was my fault and that only explanation was that I am a moron. It was too late to book another mover at this point so I agreed to pay the extra money. The movers themselves were extremely rude and ended up stealing cash out of my wife's wallet and packed her purse, which had her ID card etc. in it. Once they had our items I received an email from an actual separate moving company saying my items could be delivered any time in the next month. Finally, when the delivery truck arrived it was an ENORMOUS semi-truck that the guy wouldn't even try to turn onto our street. I had to rent a Uhaul to meet him in a mall parking lot to load the items onto my truck, then unload them into my house by myself, since he was only responsible for one move. Throughout this whole process our things were handed off from one 3rd party to another. AllCoast movers is filled with crooks and downright rude nasty people who make money by scamming Americans.

  Business Response

  Date: 03/19/2024

  We appreciate you taking the time to share your experience, and we sincerely regret any inconvenience you've encountered. We strive to provide exceptional service, and it's disheartening to hear about your negative encounter. We take all customer feedback seriously and investigate each case thoroughly. However, it's important to note that we do not condone any unprofessional behavior by our third-party movers. We apologize for any lapses in service and would like to address your concerns promptly.

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21452401
  
  I am rejecting this response because: I'm happy to have the additional space to write more, which I was unable to in the original post. After reviewing all the documents that were sent to me to list items we had to move, it became very apparent that all the items recorded by All Coast Moving was described as small as possible. Regardless of how big the boxes or furniture was that I told ***** about, he listed them as small. This led to a falsely-low estimate and was one thing that led to so much anxiety and frustration when the movers actually described. I feel it is a deceptive business practice. Not only that, but every effort I made to speak to ***** again about the situation was met with unreturned calls, messages, and emails. Once he got his sale he abandoned the customer. In addition, the use of third-parties in every aspect of the move leads to a lack of accountability. When you hire a contractor to build a house, when something goes wrong with the carpeting, the contractor doesn't say, 'well talk to the people who instilled it, it's their problem'. The contractor is the one who hired them in the first place! Also, the response from All Coast Moving feels like only words when it's done in the background of bad customer experience after bad customer experience. And always the blame is deflected back to the consumer. Sounds like the bad culture at ACM is ingrained.
  
  Sincerely,
  
  ****

  Business Response

  Date: 03/27/2024

  We appreciate you taking the time to share your experience, and we sincerely regret any inconvenience you've encountered. We strive to provide exceptional service, and it's disheartening to hear about your negative encounter. We take all customer feedback seriously and investigate each case thoroughly. However, it's important to note that we do not condone any unprofessional behavior by our third-party movers. We apologize for any lapses in service and would like to address your concerns promptly. The fact that a semi trailer arrived at the time of delivery is normal protocol. Most Long distance haulers utilize semi trailers in order to move multiple shipments to similar destinations. The ******************** Services and Additional fees that could be applicable per each individuals clients needs are out lined in the agreement that is sent to you. In your case due to the location of your delivery the semi trailer would not be able to maneuver safely in the area therefore you required a shuttle service. The loophole around paying the fees for that service is to do what you stated and rent your own smaller truck and allow the crew to offload the goods onto your truck. You also filed a dispute against your deposit with your bank which did not allow us to be able to come to a resolution due to the dispute being open. It is disheartening that a resolution could not be found prior to the dispute being open. 

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21452401
  
  This is true. I hoped to receive part of my deposit back, and felt based on my prior interactions with your company that any further correspondence would only lead to further frustration and displeasure, especially given the previous responses here on BBB. Ultimately, I hope that your company actually takes the complaints on BBB to heart and works on the customer service. I think there is room for your moving 'broker' company to be more honest and forthright with your customers and still make a profit.
  
  Sincerely,
  
  ****

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by All Coast Moving Group on December 8th 2023 because I, previously and August 23 reached out to them for an estimate. They gave me the estimate attached. I was under duress. My dad had just passed away and I was trying to book a moving company. On December 11th within 72 hours I canceled the agreement. The sales rep. *********************** didn't answer my phone call so I texted him and told him that I was canceling. He replied he would turn it into billing and get me my refund. Within 10 minutes I received a phone call from a manager/supervisor that I was not getting my refund and I argued with him that I canceled within 72 hours. He's starting getting belligerent with me and I hung up on him and immediately filed a claim with my credit card ************** t.j Maxx rewards card. I have been in dispute since December 8th and they constantly reject my claim because the vendor/ merchant comes up with something and they believe them over me when I've supplied all kinds of documentation.

  Business Response

  Date: 03/11/2024

  You submitted a dispute against your deposit which did not allow us to have the opportunity to work on a solution for you. You requested to cancel services days away from your pick up date and were informed that you could keep your move on hold for one year and utilize the service when you had things sorted out. We did  send out a request to billing for a partial refund due to your circumstances but you initiated the dispute before we were able to get back to you. We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience. We take customer feedback seriously. It's important to us that our customers have a positive experience.

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21404702
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/13/2024

  I am not exactly sure what is being requested at this time. What clarification you are looking for. I cancelled the agreement with 72 hours. I couldn't reach the sales rep by phone so I texted him that I needed to cancel the agreement. I sent the text messages between *********************** and myself he said he was putting me in for a refund. I then received a phone call from ****'s supervisor/manager, within minutes, who wasn't friendly at all and told me I wasn't eligible for the refund of my deposit. I am sure the BBB has had many complaints about this company. I found hundreds of complaints on line when I googled All Coast Moving Group that they are scammers and people have lost thousands of dollars. How can this company get away with doing this over and over! I can see a penalty for cancelling but not keeping $1949.28 of my money.

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retired in September, and sometimes the military moves slowly with processing. At the time I was putting my house on the market and I couldn't lose this sale. I did two men and a truck and of course, different companies were calling me because I moved from *******************, ** to *****. For starters I shouldve never booked with a company that spells SAME as ***! The worker who assisted the partner company with stealing HALF of my things was ***********************. Let's start off with me telling him what was in my house to charge me a lower price to get me to lock into the contract. So instead of me paying 5k+, I paid almost 10k (no big deal I am moving far). They sent a company based out of *********, ** named T&C. Two people came with a random Ryder truck. Now, I should've known it was nonsense because I never had to ZELLE a moving company, and then my account was locked. That's sign,number TWO. It's And after they left I felt like something bad was going to happen. We made it to ***** for HALF my closet to be missing, most of my kitchen gone, shoes, heels, perfume collection, the helpers they hired got because the driver couldn't back in and I had to pay additional money for a U-Haul truck.. Yeah, the helpers cut my headboard with a box cutterand my dresser, and my frame are a mess. I'm like COOL I have insurance. Can you guys please HELP ME UNDERSTAND WHY I WAS QUOTED FOR $68 and they lost HALF MY HOUSE?!

  Business Response

  Date: 03/06/2024

  At the time of pick up the forms of payment accepted are zelle, cash, US Postal Money order or cashiers check. You are not required to only pay with the zelle method. We apologize if that was not explained to you. We have attached your invoice and pick up documents that show your breakdown of charges. You also had a $1000 discount applied. We appreciate you taking the time to share your concerns, and we understand your frustration. If you require assistance in filing a claim for any damages you may have please call into our office for assistance. We take customer feedback seriously and strive to address concerns promptly. We are committed to resolving this matter.

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21349414
  
  I am rejecting this response because:

  
  I received a discount for military and same-day booking I didnt receive. A discount from The kindness of this company's heart. So that was dumb. You're talking about the form of payment, which isn't the issue. 
  
  
  
  
  The issue is that I receive half of my things with an estimated almost 35,000k worth. I put in TWO claims for all the damages to my property. $68 isn't going to cut it. I have all the time in the world, which includes small claims court andwhatever else. 

  . There would be a difference if your company were trying to right the wrongs, but the fact that you're not makes matters even worse. 
  
  
  I also have the messages when your driver charged me money on the side and hired random workers who sliced my headboard. So when I return to my laptop, I will upload every text message, damage, screenshot, etc. 
  
  
  Y'all are literally the worst company I've ever done business with in my life. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/07/2024

  We apologize for any inconvenience you experienced during your move. Our team is committed to providing transparent and accurate information, and we regret any miscommunication that has occurred. We take customer feedback seriously and will investigate the issues you raised to ensure a smoother experience for future clients.

  Customer Answer

  Date: 03/09/2024

   
  Complaint: 21349414
  
  I am rejecting this response because:
  As stated, I am requesting my money back on TWO submitted submissions regarding ALL my damaged and missing things. This pathetic company has not acknowledged anything I said besides sending me a generic message. So, I will take this further. You don't steal the stuff I worked hard for and have the audacity to attempt to argue about the money I spent. For those companies to say $68 after I completed TWO submissions is wild. So where is this topic of conversation regarding my TWO submissions of ALL my missing and broken items? Could you show me the breakdown and all? So when I take this company to court, they will see how much of a fraud you are. I paid almost $9,000 for this move. And received HALF of my things. Unacceptable. 

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial contact with All Coast Moving Group was 7/6/23.The estimate to move all of our belongings was $16K. They or their sub contractor raised the price 3-times after the original contract was signed. All Coast Moving contracted to move our family from ******* to *****. They subcontracted the move to a company called Hermes Moving. We were not informed that our move would be handled by another company.They moved our belongings from one truck to another. That should not have happened.They opened our packed boxes and went through our belongings. They broke open a locked filing cabinet. It was necessary to call the police twice to get our items delivered. Please see details in the attached document. There are pictures available to support all statements in the document.

  Business Response

  Date: 03/04/2024

  We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted. Please contact our customer service team directly with your details, so we can work to resolve this matter promptly. We value your feedback and are committed to improving our services.

• Initial Complaint

  Date:02/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into contract with All Coast Moving to transport my possessions in March of 2023.During the course of the interactions the estimate, which was originally around $4,200.00, went up until it was $5,900.00. All Coast Moving Group hired a third party to transport my belongings and they charged me also. When they dropped off my items, they demanded I pay with cash or Zelle and would not unload my items until I had paid. At that point the total cost was around $6,900.00. I paid because I wanted my items unloaded and it was after 7pm on December 20th, 2023. After going through my items I found many items missing and some broken. Neither All Coast Moving Group or the movers they contracted with will take responsibility. I was over charged and lied to about the cost of moving and coerced into paying. They will not send me the paperwork to report missing and broken items. I only request that I be refunded adequately for missing and broken items as well as refunded for the over charge.

  Business Response

  Date: 02/26/2024

  Hello,

  Your paperwork is attached. You filed a dispute against your deposit and we gave you the information on how to file a claim. If you need further assistance please call into our office.

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Minus four stars!!! The movers the sent to Fort Leonardwood on the day of the move were not able to get on post becathey were not citizens. Then they said they would send another group two days later because it was not their fault the base rejected illegal immigrants from getting on post. The movers they sent after came with one truck big enough for one to two bedrooms for a four plus bedroom house. The customer care and billing department were only gave snarky responses that pretty much said I would have to wait my turn until another team was available even though I was on military orders to report. To top it off when I disputed the charge they rebutted saying they provided a service even though I had to pay extra to move my family last minute across the country. I also have an email with them acknowledging they sent people who were not allowed on post and that the next group cam unprepared for the size of the job and tried to get me to spend more money for another team to come out past time allowed for me to complete my military ordered move.

  Business Response

  Date: 02/20/2024

  This review in very unfair to the values of our company. The conversation took a negative turn, with the use of offensive language to the point that our representative felt compelled to end the call.
  Your subsequent negative review, claiming unprofessionalism on our part, is inaccurate and misleading. You never provided our team with the specific stipulations your base required from our team. The drivers arrived on site with DL and were told they needed to supply a green card and/or passport. These types of documents are not typical to be held on individual crew members. If this was a requirement we would have had to know about it in advance in order to prepare properly. When this issue came to light after a crew was dispatched and ON SITE we scrambled to get another crew to your location at which point you the conversation took a negative turn, with the use of offensive language to the point that our representative felt compelled to have to transfer your call to a supervisor. We were able to get another crew the following day due to the last min changes and you refused stating we need someone there within the hour which is unrealistic. The new crew arrived the following day leaving their location at 5am to be at your location between 2-3pm at which point nothing was packed on your end and was requiring a full pack service. You were REFUNDED your deposit. 

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21303760
  
  I am rejecting this response because:

  - Fort ******* **** access policy is on their main website. If the movers did not have proper ID they needed to be escorted by a person with DoD identification. Had I been called I couldve escorted the personnel on post. However, vendors and service companies are also able to request advanced access for their employees. as seen on the website below. 
  

  **************************************************

  - I did not use any offensive language when talking to representatives on the phone. The definition of offense language can be viewed on the link below. I conveyed the importance of meeting timelines with on post housing. Move out dates are scheduled and inspections from on post housing representatives have to be conducted prior to leaving. Extra fees are given when move out dates are not met because it hinders the availability of housing for incoming service members.

  *************************************************************************************************************************************************************************************************.
  

  - For second set of movers: all of my household good were packed except for items that needed to be disassembled. *********** was told I had a four bedroom house, zero turn riding lawn mower, patio furniture, two grills, and military equipment. The crew showed up with a truck suitable to move a one to two bedroom apartment. From viewing other complaints on the BBB website this is not a one off event where the company under quotes and then attempts to charge higher rates the day of the move. 
  

  - *********** insisted the failure to execute the move was my fault and told me I would have to wait for another moving crew and pay a higher amount. Military ordered moves, as I had, have report dates associated with them. To wait any longer for the company to send another crew with suitable equipment wouldve caused me to miss my report date. Being the company was unable/unwilling to meet this timeline demand I was forced to pay out of pocket to move my household myself. 
  

  - The credit to my account was given due to correspondence from the company admitting no service was rendered for my original dispute with the Government Travel Card (GTC) company. *********** sent in a rebuttal to the dispute and because of a clerical error from the card the card company reversed the dispute. Giving the company $1651 for not providing a service.

  The only thing needed from the company is a letter saying they did not move my household good, which they didnt, and they would credit back the monies received from the Government. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/26/2024

  Sir, we were eon site and ready and capable to perform your move. It is the responsibility of the client to inform us of any specific  stipulations that are necessary and that was not provided. Our crew had Drivers licenses and were told they needed SSN and passports this is not a standard request. Thank you for providing the link of the dictionary on what offensive language is - you demanded us to arrive the same day with another crew which was unrealistic and we informed you we were able to arrive the next day with the documents requested and that was refused. We provided an estimate - dispatched a crew - were on site and then re-dispatched for the following day. Services were rendered and you falsely filed a dispute at which point we submitted a response as we are required. The bank agreed in our favor because we did nothing incorrect. We apologize you were in a situation that was not helpful but we also have to pay crew for labor and time and you denied the solutions to the issue. If you require additional assistance please call into our office.