Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: April 24 2023 Amount of transaction $4,459.90 Detector power Replace or refund The compony promised to replace since January and each month when I ask I keep receive excuse over excuse and promise to deliver.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Full Refund Order #DPS2062 (Gold Vision Device)Dear ********************************************* team.I am writing to formally request a full refund for the Gold Vision device purchased from Detector Power in ******* (Order #DPS2062), which was paid final in July 2024.The device has failed to perform any of the sis advertised systems, despite following the manual and marketing materials. I have conducted multiple field tests and provided video evidence demonstrating that the device does not function as promised. Additionally, the device was marketed as being made in *******, but it was actually manufactured in ******, which I believe to be a significant misrepresentation.I reached out to the manufacturer and the dealer several times and on November 29, 2024, and the manufacturer was promised follow-up, including a video. However, over two months have passed without any response or clarification, leading me to question the legitimacy of the device and the company's commitment to customer service.Due to these issues, I suspect the device may be a scam, and I am requesting the Better Business Bureau (BBB) to assist in obtaining a full refund.I trust that you will address this matter promptly and look forward to your swift response.Thank you for your attention to this issue.Sincerely,Endalamaw Yehuala

  Business Response

  Date: 02/10/2025

  We have been in regular communication with Mr. ******* and have provided extensive support to ensure proper use of the Gold Vision device. Our team has offered guidance on operating the device and understanding the long-range detection system, which can require specific handling techniques for optimal results. Despite multiple attempts to assist, it appears there was a misunderstanding regarding the correct usage of the device.
  We would also like to clarify that we have sold hundreds of Gold Vision units without any similar complaints, indicating that this may be an isolated case of user error rather than a product defect. Additionally, the devices origin has been accurately represented according to the manufacturer's specifications.
  While we regret that Mr. ******* is dissatisfied with the product, we have upheld our commitment to providing both technical support and responsive customer service throughout this process.
  Please let us know if further information is needed.

  Customer Answer

  Date: 03/01/2025

  Dear Better Business Bureau (BBB) Team,
  Thank you for your continued follow-up and support. We have been in regular communication with Mr. ****** and I would like to express my sincere appreciation to him for his prompt responses and attempts to resolve the issue. However, despite these efforts, we have not received any support to ensure the proper functionality of the Gold Vision device or any clear evidence demonstrating its proper use.
  The support team from the company (located in ******) contacted us once, promising to send us a recorded video proving that the device is working. Unfortunately, despite numerous attempts to contact the support team via email, phone calls, and text messages, we have not received any response. Attached, you will find evidence of our repeated attempts to reach them.
  Furthermore, the support team claimed that they did not have the device in stock to record the promised video during our initial communications, despite multiple assurances that they would provide this proof. This lack of communication and follow-through raises significant concerns regarding the legitimacy of the product and the company's commitment to customer service.
  While the company has insisted that the issue lies with our understanding of the devices operation, and that the device was marketed as being of German origin, we have found that it was actually manufactured in ******. This misrepresentation, combined with the devices failure to function as advertised, is extremely concerning.
  We have made every effort to resolve this matter amicably, but the continued lack of a functional device, the absence of any supporting evidence, and the misrepresentation of its origin leave us with no choice but to formally request a full refund. I am requesting the BBB's assistance in obtaining a refund for the Gold Vision device purchased from Detector Power in ******* (Order #DPS2062), which was paid in full in July 2024. If an exchange is possible, we would be open to receiving a functioning device, such as the Infinity Max **** and we are willing to pay the difference in price between the two devices.
  We are certain that the device has failed to meet any of the advertised specifications, despite following the provided manual and marketing materials. We have conducted multiple field tests and provided video evidence demonstrating that the device does not perform as promised.
  We trust that the BBB will be able to address this matter promptly, and we look forward to your assistance in obtaining a resolution.
  Thank you for your attention to this issue.

  
  Sincerely,
  Endalamaw Yehuala

  Business Response

  Date: 03/27/2025

  Hello,

   

  We already gave our reasons and our best to help the customer, it is just an user error.

  Customer Answer

  Date: 04/03/2025

  Dear BBB team,

  Thank you for your continued follow-up and support in addressing this issue. However, I respectfully disagree with the business's response, which stated: "We already gave our reasons and our best to help the customer; it is just a user error." I would like to emphasize that my ability to operate sophisticated machinery, including devices far more complex than the one in question, is well-established.
  As I have repeatedly mentioned in our communications, the Business has failed to provide any concrete evidence or documentation to support their claim that the device is functioning as intended. Furthermore, they have not taken any meaningful steps to resolve the issue

  
  The machine is reportedly manufactured in *******, yet no proof of this has been provided. Additionally, there has been a consistent lack of evidence regarding its functionality at the time of sale. Despite my multiple requests for documentationsuch as testing logs or certificationsthe company has failed to respond adequately or provide the requested materials. As I have stated numerous times, the device is fully non-functional.Despite my repeated attempts to resolve the matter directly with them, I have yet to receive a satisfactory response or any evidence proving the device was in working condition when sold.

  
  Given the company's failure to honor its obligations and provide the necessary proof of functionality, I am formally requesting a full refund. This request is based on the lack of evidence that the product was sold in working condition, the absence of proof regarding its manufacture in *******, and the company's continued lack of responsiveness. I respectfully request that the Better Business Bureau intervene on my behalf to help resolve this matter. Please let me know if you require any additional information or documentation to support my case.
  Thank you for your time and attention to this issue. I look forward to your assistance in obtaining a fair resolution.

  With due respect,

  Endalamaw Yehuala

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 22856009
  
  I am rejecting this response because:

  Dear BBB team,

  Thank you for your continued follow-up and support in addressing this issue. However, I respectfully disagree with the business's response, which stated: "We already gave our reasons and our best to help the customer; it is just a user error." I would like to emphasize that my ability to operate sophisticated machinery, including devices far more complex than the one in question, is well-established.
  As I have repeatedly mentioned in our communications, the Business has failed to provide any concrete evidence or documentation to support their claim that the device is functioning as intended. Furthermore, they have not taken any meaningful steps to resolve the issue

  
  The machine is reportedly manufactured in *******, yet no proof of this has been provided. Additionally, there has been a consistent lack of evidence regarding its functionality at the time of sale. Despite my multiple requests for documentationsuch as testing logs or certificationsthe company has failed to respond adequately or provide the requested materials. As I have stated numerous times, the device is fully non-functional. Despite my repeated attempts to resolve the matter directly with them, I have yet to receive a satisfactory response or any evidence proving the device was in working condition when sold.

  
  Given the company's failure to honor its obligations and provide the necessary proof of functionality, I am formally requesting a full refund. This request is based on the lack of evidence that the product was sold in working condition, the absence of proof regarding its manufacture in *******, and the company's continued lack of responsiveness. I respectfully request that the Better Business Bureau intervene on my behalf to help resolve this matter. Please let me know if you require any additional information or documentation to support my case.
  Thank you for your time and attention to this issue. I look forward to your assistance in obtaining a fair resolution.

  With due respect,

  Endalamaw Yehuala

  
  
  Sincerely,
  
  Endalamaw Yehuala

  Business Response

  Date: 04/17/2025

  We already replied to this claim, offering to the customer technical assistance because this is just an user error. 

  Customer Answer

  Date: 04/28/2025

   

  Dear BBB team,

  Thank you so much for the follow-up and support to resolve the issue :

  I have previously communicated that the company scheduled multiple appointments for technical support, yet failed to attend as agreed (except once). Furthermore, they committed to providing us with a video recording demonstrating the testing process using a similar machine which they promised during our first meeting; however, as documented in our earlier correspondence, no such recording has been delivered to date.
  In light of these concerns, we respectfully request the following:

  
  1. About the Technical Support
  We remain open to receiving the promised technical support and the video demonstration if any. Additionally, given the unresolved issues and lack of functionality in all the systems, we require official documentation verifying the machine's origin, specifically confirmation that it is manufactured in *******, as claimed.

  
  2.Return and Inspection Option:

  
  Alternatively, should the company be unable or unwilling to provide the above, we are prepared to return the equipment to their premises so that they may conduct a full inspection and determine the underlying faults. As it currently stands, the machine is non-functional and cannot be used as intended.

  
  Let me know if you need additional information.

  
  Kind regards,
  Endalamaw Yehuala

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 22856009
  
  I am rejecting this response because:

  Dear BBB team,

  Thank you so much for the follow-up and support to resolve the issue :

  I have previously communicated that the company scheduled multiple appointments for technical support, yet failed to attend as agreed (except once). Furthermore, they committed to providing us with a video recording demonstrating the testing process using a similar machine which they promised during our first meeting; however, as documented in our earlier correspondence, no such recording has been delivered to date.
  In light of these concerns, we respectfully request the following:

  
  1. About the Technical Support
  We remain open to receiving the promised technical support and the video demonstration if any. Additionally, given the unresolved issues and lack of functionality in all the systems, we require official documentation verifying the machine's origin, specifically confirmation that it is manufactured in *******, as claimed.

  
  2.Return and Inspection Option:

  
  Alternatively, should the company be unable or unwilling to provide the above, we are prepared to return the equipment to their premises so that they may conduct a full inspection and determine the underlying faults. As it currently stands, the machine is non-functional and cannot be used as intended.

  
  Let me know if you need additional information.

  
  Kind regards,
  Endalamaw Yehuala

   

  Business Response

  Date: 05/13/2025

  We already replied many times to this case and We are still in the best position to help the customer to understand how to use the device and get the best results.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two metal detectors for the first time from them I used them and It was broken the battery pack broke and the other one was spinning out of control and it wasnt even directing us to anything so I returned it and they took it and exchanged me with a different two metal detectors so I took these two metal detectors and Im working on them every day and theyre not working so I called the company and told him my situation and send them videos to prove to them that these two metal detectors are not working the way they should so I called them again finally after two months or three months weeks they pick up the phone and I explained to them the situation and they told me they cant help me because the warranty is expired but the warranty doesnt expire till 2023 and now they wont refund me or exchange me with a proper working metal detector this is my complaint.

  Business Response

  Date: 11/30/2022

  We received the order from this customer on January 6th, 2021, then he just received the three devices immediately requested a return of one of the units and we accepted without any reason from the customer, even when we are a small business  and every return affected us and our finances because we brought this device just because was a requirement for the customer. 

  After 1 year and 2 months later, on March 4th, 2022 we received a return request for the other 2 devices, out of any return policy but we access to talk, he claimed that one device was broken and the another doesn't work properly, after 14 months is hard to believe that he received a device broken and until this time he noticed but even with that we gave him options to exchange these units because customer was very annoying calling us every 10 minutes and out of office hours. We gave him the new device options and he selected the two units of his preference that we sent to him on April 12th, 2022 and now after 7 months later he came back again with the same reasons, that the new devices are broken and didn't work properly, he is playing with us but as a good company we still offer them to contact customer service of the manufacturers and they could be able to help you but he didn't and he is insisting on another exchange, at this point we can exchange him new models and will be the same history, honestly he is taking advantage of us and we don't what else to do because he call us many times per day. We just want peace of mind with this customer, he should be on a blacklist buyer because this claim is very unfair.

  Business Response

  Date: 12/14/2022

  Since the beginning he was playing because he bough three detectors and right away after received them asked for a refund of the most expensive. This customer bought in January 6th, 2021 two *********************, then after one year he said that they didn't work and we exchanged to him for other two models even without a valid reason because the detectors were working properly, and now he appears again and wants a new exchange for another two units, we don't know what he is playing with us, but we are a small and family business and we can't do this again, it has been almost two years and he wants new models from us, it doesn't make any sense.

   

   

  Customer Answer

  Date: 12/18/2022

   
  Complaint: 18480428
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************* Because its a lie I ordered three and right away one of them had a broken charger device the second one when I Took it to ******* the battery and the battery pack broke after I used it so I send them a video and shipped it which cost me over $200 to ship then they told me they fixed it if I wanted it back and I replied no Id rather get something that is actually wont break again. I no longer trusted that metal detector The third one was spinning out of control and it was misdirecting us so I asked him if I can exchange to a different metal detector.  But I was not playing with them like they responded that is a total lie and that proves how corrupt they are.