Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply disappointed with Steel Commander and their refusal to take responsibility for damage that clearly occurred during shipping. Despite the fact that the material was stored for five months, the extent and nature of the damage was obvious and consistent with mishandling during transitnot from how it was stored.When I brought the issue to their attention, they flatly denied any responsibility and offered no real solution. To make matters worse, they suggested using touch-up paint pens to fix the damage. Not only was this suggestion completely inadequate, but the pens are incapable of covering the extensive damage and didnt even come close to matching the existing finish. The result would have been a visibly flawed, patchy appearance on what was supposed to be a premium product.This experience has been frustrating and disappointing from start to finish. A company that wont stand behind its product or even acknowledge legitimate concerns is not one I can recommend. If youre considering Steel Commander, be aware that if anything goes wrong, youll likely be on your own.

  

  Business Response

  Date: 07/22/2025

  Mr. ******************* are extremely troubled by your accusations and defamatory statements. 
  We find it is important for whomever is reading this to be informed of the facts. 
  Mr. ****** purchased his building well over 2 years ago in March of 2023 with an expected August/September 2023 delivery date. We started the project with a fraction of his 35% deposit, in which it took Mr. ****** over a year and a half to pay (the Balance of the deposit). After receiving Mr. ******* email with his Framed Opening layout and color choices in May of 2023. 
  Mr. ****** then disappeared, and we were unable to reach him for months, until a Notice of Demand to Cure went out via certified mail. Mr. ****** finally replied with another partial payment and then again disappeared for months, no response to any of our many attempted correspondences.  
  After sending another Demand Letter that went out in early 2024 the following year after the initial purchase and after many months and multiple notices Mr. ****** eventually reached out to add additional parts and accessories via multiple addendums.  
  We feel here at SCC that we have been more than accommodating, responsive and patient with Mr. ******* after years of him violating multiple terms and conditions of his multiple signed agreements with ***; including his signed Booking Letter that states: 
  Confirmed that you must do a visual inspection and a physical inventory of the load using the Bill of Lading. You have 30 days to break down all the parts that have been banded or concealed to claim any shortages. If there are any damages or shortages, upon offloading, you must note them on the Bill of Lading and then sign and have the driver sign as well. 
  His signed Purchase Order also states: 
  All goods purchased by Buyer hereunder shall be deemed fully accepted by Buyer. All claims for shortages of bulk packages or bundles as compared to the bill of lading or for alleged damages or defects caused by shipment of the goods shall be deemed waived unless any such claims are noted in writing on the drivers copy of the bill of lading at the time of delivery. All claims for alleged damages to and shortages of goods within concealed containers (i.e. parts inside boxes or crates) shall be reported in writing to Seller within thirty (30) days of the date of delivery or the claims are waived. All claims for undelivered Special Products must be reported in writing to Seller within forty-five (45) days of the date of delivery of the building or structure or the claims are waived. All written notices shall state with particularity each and every alleged damage, defect, shortage and/or undelivered good or Special Product claimed by Buyer. 
  
  We here at *** provide one of the longest periods of time allotted to our customers to check for damage and to report back in the industry; so, we take it very seriously when a customer calls in to report damage or defects that may arise in transit, or otherwise.  
  Which we will be sure to make right within a timely fashion; but for Mr. ****** to reach out over 5 months later from his delivery, and after months of sitting outside in the elements caked with dirt and watermarks, which was made clear from the photos Mr. ****** sent while demanding that the entire building be repainted! is not a reasonable request.  
  Once Mr. ****** was denied having his building repainted over 5 months after his building was delivered and apparently failing to notice or report this alleged damage that Mr. ****** claims happened either prior to shipping, during shipping or within the 30-to-45-day period after delivery. He decided to go and write a negative review even knowing that he previously signed an agreement claiming he wouldnt. 

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23586054
  
  I am rejecting this response because:
  

  Response Regarding Material Defects and Related Claims
  The initial statements in your response are not relevant to the material defects that remain the core issue. However, I would like to address several points for clarity:
  Project Deposit and Initial Work
  The statement We started the project with a fraction of his 35% deposit should be clarified with your sales representative, who explicitly assured me this would not be an issue. I discussed this matter thoroughly with Steel Commander Corp (SCC), and we reached an understanding due to promises made by your representative that were ultimately not fulfilled. Furthermore, the implication that fabrication had begun is misleading; only a set of drawings was produced, which took over a year to receive.
  Communication and Availability
  The claim that I disappeared and was unreachable for months until a Notice of Demand to Cure was sent is inaccurate. I have extensive documentation, including emails and phone logs, demonstrating consistent communication throughout the process.
  Addendums and Additional Requests
  The assertion that I submitted multiple addendums or requested changes is incorrect. No changes were made to the original order. In fact, I was contacted by your team regarding insulation, but I never received the necessary paperwork to proceed. I was also informed that no modifications were needed for field-placed windows, as they could accommodate any size. This proved false; I now must frame the windows myself and purchase trim separately, as the provided trim does not fit.
  Inspection and Delivery Protocol
  While your policy outlines the 30-day requirement to inspect and report concealed items, I did not open the materials immediately to prevent potential damage. I was unaware of the extent to which they were inadequately protected during shipping.
  Claims of Weather-Related Damage
  The suggestion that the siding damage was caused by environmental exposure is inaccurate. The materials were tightly bundled and protected from the elements. The scratching occurred due to poor packaging practicesspecifically, the placement of 10-foot pieces against finished 13-foot panels without a protective barrier. Vibration during transport caused the visible damage, not weather conditions.
  Repainting Request and Paint Markers
  I stated that the building would need to be repainted due to the extent of surface damage. I was open to a cost-sharing solution, but instead received only three paint markers. These are insufficient to cover the scratches and do not match the factory finish. My request to speak with the Quality Control team was ignored.
  Alleged Agreement Regarding Reviews
  I did not sign any agreement waiving my right to leave an honest review. If such a clause existed in the contract, I would have challenged its legality prior to finalizing the transaction.
  Additional Charges and Delivery Issues
  I was charged a substantial amount due to increased steel prices between the order and deliverya potential breach of contract. Additionally, I incurred fees for rescheduling the delayed delivery. When the building finally arrived, it was delivered early and without notice because a previous customer refused delivery. I used my personal equipment to unload, but was then told I had to rebalance the shipment, for which I was neither compensated nor reimbursed.
  Product Quality and Finish
  Numerous issues remain with the quality of the building, particularly the poor paint finish. The paint contains embedded debris and dust, and the surfaces show extensive scratches and damage even after cleaning. The photos provided document these defects. Each piece of siding has damage.
  I intend to have the entire building professionally repainted. This will involve cleaning, sanding embedded debris, and feathering out scratches. Estimates for this work range from $8,000 to $10,000. This situation is unacceptable, and SCC should assume full or partial responsibility. Unless SCC takes steps to resolve these concerns, my review will remain posted as a factual and accurate account of my experience.
  

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/31/2025

  Response Regarding Material Defects and Related Claims
  The initial statements in your response are not relevant to the material defects that remain the core issue. However, I would like to address several points for clarity:
  Project Deposit and Initial Work
  The statement We started the project with a fraction of his 35% depositshould be clarified with your sales representative, who explicitly assured me this would not be an issue. I discussed this matter thoroughly with Steel Commander Corp (SCC), and we reached an understanding due to promises made by your representative that were ultimately not fulfilled.
  FALSE, the only one who didnt fulfill their obligations was *** ******* We have attached a copy of the agreement as written in *** ******* signed Purchase Order.
  : Buyer to make a partial payment of One Thousand Five Hundred Dollars ($1,500.00) towards the Preliminary Engineering Deposit upon the execution of this Purchase Order via credit card below. Thereafter, Buyer will make the following installment payments towards the Preliminary Engineering Deposit: (A) $1,500.00 due by April 30, 2023; (B) $1,500.00 due by May 30, 2023; and (C) $13,831.25 due by June 30, 2023.
  
  Furthermore, the implication that fabrication had begun is misleading; only a set of drawings was produced, which took over a year to receive.
  FALSE, *** ****** received hisWelcome Kit with your Preliminary Engineering was sent out via ****** and digital copies were emailed to you the next day. Although you never managed to meet with the delivery driver, so we called you on the 11th of April at 9:58am to tell you your package is being held for you at the ********* location in ********** ** and for you to pick it up. You spoke to our receptionist on the 13th of April at 4:21pm and told her you would be picking it up.
              You spoke with your Project Manager ***** on the 21st of April at 3:41pm wanting to change the opening and that you would draw something up and email it. So, after not hearing from *** ****** SCC called and emailed him on May 9th,2023, at 3:09, no answer and no response.
  August 2nd, 2023, SCC mailed via ***** a copy of his Stamped Engineered Drawings
  August 7th, 2023, at 1:53pm Fed Ex delivered drawings
  
  
  
  
  
  Communication and Availability
  The claim that I disappeared and was unreachable for months until a Notice of Demand to Cure was sent is inaccurate. I have extensive documentation,including emails and phone logs, demonstrating consistent communication throughout the process.
  FALSE, *** ****** we would love to see your extensive documentation, emails and phone logs Although, we have listed an overview of our extensive and detailed records:
  April 30th, 2023, ********** Partial PED Payment was Due (No Call/No Answer)
  May 9th,2023, at 3:09, SCC called, no answer and no response.
  May 11th,2023, at 2:53pm SCC received the layout from *** ****** with his 10 windows, 1 garage door, 1 double door and 2 man doors. (all to spec in his provided drawing) with **** ***** Wall Panels with a Black Trim
              May 30th, 2023, *** ******* Partial PED Payment was Due (No Call/No Answer)
              June 1-29th, 2023 8 calls attempted with no contact no reply
              June 30th, 2023, at 9:59am SCC called regarding payment of partial Preliminary Engineering Deposit. *** ****** answered and briefly stated he would call right back.
              June 30th, 2023, at 2:53pm SCC called back No answer and Left Voicemail
  July 3rd,2023,at 9:56am No answer and Left Voicemail
  July 3rd,2023, at 2:27pm SCC called back and Left Voicemail
  July 14th,2023, at 10:42am SCC Called No answer and Left Voicemail
  July 17th, 2023, at 3:45pm SCC sent Notice of Delay and Demand to Cure regarding Preliminary Engineering Deposit via Certified Mail, and Email.
  July 17th,2023, at 5:14pm ***************** in to speak to SCCs Legal Counsel regarding Notice of Delay and Demand to Cure where he stated he would call in the morning to make partial payment to PED balance.
  July 18th,2023, SCC ****************** and he made a payment of $3000.00 almost 2 months later than he agreed with the Purchase Order.
  August 2nd, 2023, SCC mailed via ***** a copy of his Stamped Engineered Drawings
  19-Sep-2023 11:23 AM, SCC reached out regarding loan status, *** ****** asked SCC for list of erectors.
  19-Sep-2023 1:27 PM, SCC contacted *** ****** and provided list of erectors.
  10-Oct-2023 10:57 AM, SCC Called went straight VM, Left Message. Sent Email.
  10-Oct-2023 1:49 PM, SCC Legal Counsel sent email regarding status of order.
  12-Dec-2023 5:12 PM, SCC reached out spoke with *** ****** in which he stated he had spoken to GC had job quoted and talked to bank and will have loan and balance owed in 2 weeks time.
  28-Dec-2023 5:29 PM, SCC reached out no answer, left voicemail.
  29-Dec-2023 9:36 AM, SCC reached out no answer, left voicemail.
  29-Dec-2023 11:04 AM, *** ****** emailed SCC and stated he he has everything submitted but with the holidays the process surely will take a bit longer
  15-Jan-2024 1:25 PM, SCC reached out and *** ****** said it was pushed back 2 weeks.
  29-Jan-2024 5:59 PM, SCC reached out and Left Voicemail.
  30-Jan-2024 8:57 AM, SCC reached out spoke to *** ****** and requested another 2 weeks.
  14-Feb-2024 9:56 AM, SCC reached out spoke to *** ****** and he requested another 3 to 4 weeks.
  16-Feb-2024 11:02 AM, SCC sent via Certified Mail a Legal Demand for balance Preliminary Deposit.
  20-Feb-2024 6:57 PM, SCC Flagged account due to No response to Demand Notice
  24-Jul-2024 11:05 AM, SCC reached out after no contact for almost 5months and spoke with *** ****** in which he stated He would be getting funds in 2 weeks SCC notified *** ****** of Steel Price increases due to his prolonged delay from *** ******* initial delivery window of August/ September 2023.
  9-Aug-2024 8:58 AM, SCC reached out to *** ****** in which *** ****** stated that he still didnt have balance owed. *** sent an addendum initiating price increases.
  13-Aug-2024 9:42 AM, SCC reached out to *** ****** asking for signed addendum in which he stated that he is still waiting for funds, and it should be days
  16-Aug-2024 1:59 PM, SCC reached out to *** ******* No answer, Left Voicemail.
  17-Sep-2024 10:28 AM, *** ****** emailed SCC asking for wiring instructions, SCC obliged and sent.
  20-Sep-2024 8:35 AM, SCC received wire for balance owed of Preliminary Engineering Deposit.
  24-Sep-2024 6:14 PM, *** ****** called in looking for quote for 6 roof/wall insulation.
  Quote was given.
              9-Dec-2024 11:44 AM, SCC reached out regarding balance of Final Detailing Deposit.
  *** ****** stated He was waiting on loan.
              11-Dec-2024 2:45 PM, SCC received a wire for Final Detailing from *** ******* *** sent invoice with remaining balance owed.
              30-Dec-2024 1:26 PM, SCC contacted *** ****** in which *** ****** confirmed he could take delivery in 1 to 2 months. Building released into final fabrication.
              6-Jan-2025 8:37 AM, SCC received signed Booking Letter with Delivery Dates: 1/27/25 -2/10/25
  SIGNED BOOKING LETTER STATES:
  Confirmed the full COD amount of $xx,***.** and the check must be in the form of a cashiers check or certified check made payable to Steel Commander Corp. This check must be handed to the driver upon arrival. Confirmed that you will need the appropriate piece of equipment for unloading with the ability to handle up to ***** lbs. Confirmed the tentative delivery time frame schedule* of 1/27/2025 thru 2/10/2025.Confirmed that you must do a visual inspection and a physical inventory of the load using the Bill of Lading. You have 30 days to break down all the parts that have been banded or concealed to claim any shortages. If there are any damages or shortages, upon offloading, you must note them on the Bill of Lading and then sign and have the driver sign as well. Confirmed that if there are any accessories purchased, that those items will arrive on a separate truck.Depending on the material you might need a forklift to unload. This letter must be signed and returned by 1/6/2025. If it is not received by the deadline, your building will not go into the next available production/delivery schedule.
              31-Jan-2025 5:13 PM, SCC was made aware by **** shipping department that *** ****** called in and cannot except delivery on 2/7/25, and that he does NOT have the final balance owed for the building. He stated he needed to have a Purchase Order to provide to the bank
              3-Feb-2025 9:46 AM, SCC reached out to *** ****** to advise him of the penalties he would incur for pulling the building from the 2nd attempt to deliver, and the costs associated with storage. *** ****** then stated that He is currently working on coming up with the money. That his loan goes through the city and local municipal and needs to be approved through both for the loan. He will touch base later to see if he can come up with the money and forklift rental.
              4-Feb-2025 8:49 AM, SCC received a text message from *** ****** stating that SCC pull the load from the truck and he will have to accept the $1300 reshipping fee and asked how quickly we could reship the building.
              19-Feb-2025,SCC received proof of funds for final balance.
  Building gets shipped.
              7-Jul-2025 2:48 PM, SCC receives a call from *** ****** regarding scratched panels and rusted haunch brackets on the building and that the windows are not big enough.
  He approved his preliminary drawing for (9) 5'x4' windows, and wants to put in 6'x5' windows even knowing he approved the 5'x4's.
  He then stated, the salesperson told him that doesnt matter he can pick whatever windows he would like to put on. *** explained to *** ****** that doesnt apply after youve already approved the openings (with his own drawings and an approval confirmation sent via email) the building was fabricated and then delivered, and then to demand that almost 6 months after delivery. He then demanded compensation for the windows and the building to be completely repainted. *** said NO, but would be happy to send out touch up paint markers.
  
  
  
  
  
  
  
  
  
  
  
  
  Addendums and Additional Requests
  The assertion that I submitted multiple addendums or requested changes is incorrect. No changes were made to the original order. In fact, I was contacted by your team regarding insulation, but I never received the necessary paperwork to proceed. I was also informed that no modifications were needed for field-placed windows, as they could accommodate any size. This proved false; I now must frame the windows myself and purchase trim separately, as the provided trim does not fit.
  FALSE, *** ****** originally purchased a building with (4) 8x8s and (3)3x7s. He then added on 5/11/2023 with his own provided detailed drawing including measurements a total of 14 framed openings,including modification. Consisting of, (10) Framed window openings to his provided specification down to (1) garage door, (1) double door, (2) man doors.
  *** ****** is upset that SCC didnt fix his provided and approved openings almost 6 months after the building was delivered.
  
  Inspection and Delivery Protocol
  While your policy outlines the 30-day requirement to inspect and report concealed items; I did not open the materials immediately to prevent potential damage. I was unaware of the extent to which they were inadequately protected during shipping.
  FALSE, *** ****** SCC provides you with 30 days to inspect your building material, which is one of the longest periods in the industry. This period is allotted to our customers to have a more than reasonable amount of time to inspect any possible damage related to shipping, or otherwise. The fact that you may not find that convenient enough is not a rational explanation or even reasonable.
  
  Claims of Weather-Related Damage
  The suggestion that the siding damage was caused by environmental exposure is inaccurate. The materials were tightly bundled and protected from the elements.The scratching occurred due to poor packaging practicesspecifically, the placement of 10-foot pieces against finished 13-foot panels without a protective barrier. Vibration during transport caused the visible damage, not weather conditions.
  Repainting Request and Paint Markers
  I stated that the building would need to be repainted due to the extent of surface damage. I was open to a cost-sharing solution, but instead received only three paint markers. These are insufficient to cover the scratches and do not match the factory finish. My request to speak with the Quality Control team was ignored.
  FALSE, *** ******* first there are 2 extra cover sheets on both the top and bottom of the pile of the strapped sheeting used as protection; so, any damage to either of those sheets is irrelevant as they are additional sheets and are not used towards the construction of the building. You clearly didnt read the Terms regarding the storage and warranty of the building:
  BUILDING IN EXCESS OF DESIGNED CONDITIONS; LOADING CONDITIONS IN EXCESS OF THOSE SPECIFIED FOR THE BUILDING;PRODUCT MISUSE, ABUSE OR NEGLECT; IMPROPER MAINTENANCE; NORMAL WEAR AND TEAR,REGARDLESS OF CAUSE; AND ANY DEFECT OR DAMAGE CAUSED OR CONTRIBUTED BY BUYER OR THIRD PARTIES. BUILDING COMPONENTS ARE INTENDED TO BE ERECTED UPON DELIVERY AND NOT TO BE STORED IN ORDER TO PREVENT DETERIORATION. SELLERS LIMITED WARRANTY EXCLUDES ALL DAMAGE AND DETERIORATION TO COMPONENTS OF THE STEEL BUILDING RESULTING FROM EXPOSURE TO THE ELEMENTS AND SURROUNDING ENVIRONMENT, INCLUDING HUMIDITY, RAINFALL, STANDING WATER, HIGH HEAT AND EXTREME COLD, IF ERECTION OF THE STEEL BUILDING DOES NOT COMMENCE WITHIN THIRTY (30) DAYS OF THE DELIVERY DATE AND CONTINUE THEREAFTER. ALL DOORS, WINDOWS, INSULATION, OTHER SPECIAL PRODUCTS, EQUIPMENT, CRANES, FASTENERS (STAINLESS STEEL AND OTHERWISE) AND BUILDING PAINT AND COATING ON THE **** PANELS AND ROOF PANELS ARE NOT WARRANTIED BY SELLER AND ARE WARRANTIED SOLELY AND TO THE EXTENT PROVIDED BY THE STEEL MILL(S), COATING APPLICATOR(S), MANUFACTURER(S) AND VENDOR(S),
  Furthermore, that still doesnt change your inability to follow the terms set forth on an agreement you agreed and signed. *** will NOT grant ANYONE an unlimited amount of time to make damage claims whenever they deem fit. That is simply unreasonable and ridiculous.
  
  
  
  
  
  
  
  
  Alleged Agreement Regarding Reviews
  I did not sign any agreement waiving my right to leave an honest review. If such a clause existed in the contract, I would have challenged its legality prior to finalizing the transaction.
  Additional Charges and Delivery Issues
  I was charged a substantial amount due to increased steel prices between the order and deliverya potential breach of contract. Additionally, I incurred fees for rescheduling the delayed delivery. When the building finally arrived,it was delivered early and without notice because a previous customer refused delivery. I used my personal equipment to unload, but was then told I had to rebalance the shipment, for which I was neither compensated nor reimbursed.
  FALSE, *** ******* There is nothing reasonable or honest about ANYTHING you have written here. You ordered a building from *** on 3/30/2023 with an expected delivery date of August/September 2023. After years of empty promises, excuses, dishonesty and defamatory statements, SCC sending numerous legal demands, your multiple delivery cancelations in your building was finally delivered in late February 2025. Only to have you reaching out almost 6 months later making outrageous demands for compensation, modifications for your own mistakes.
  
  Product Quality and Finish
  Numerous issues remain with the quality of the building, particularly the poor paint finish. The paint contains embedded debris and dust, and the surfaces show extensive scratches and damage even after cleaning. The photos provided document these defects. Each piece of siding has damage.
  I intend to have the entire building professionally repainted. This will involve cleaning, sanding embedded debris, and feathering out scratches.Estimates for this work range from $8,000 to $10,000. This situation is unacceptable, and SCC should assume full or partial responsibility. Unless SCC takes steps to resolve these concerns, my review will remain posted as a factual and accurate account of my experience.
  FALSE, *** ****** SCC has shipped thousands of buildings and has NEVER received a complaint such as yours.Yes, damage can occur during transit and yes, we will immediately replace those damaged pieces; so long as they are done within the allotted timeline and under the agreed conditions set forth. The fact you thought you could inspect the product whenever you felt it convenient almost half a year later making claims that debris, dust and scratches affected your panels is not reasonable, and that your openings were wrong even knowing they were the dimensions provide in a detailed drawing provided by you; then to justify those changes be made because your salesman told you can change them whenever you wanted almost 6 months after the building was delivered, is once again unreasonable and ridiculous.
  
  
  The initial statements in your response are not relevant to the material defects that remain the core issue. ********** you had 30days to take inventory and make a claim for damages; but you decided to wait almost 6months. This is nothing more than a desperate attempt to extort money from Steel Commander Corp.

  

  Business Response

  Date: 07/31/2025

  Response Regarding Material Defects and Related Claims
  The initial statements in your response are not relevant to the material defects that remain the core issue. However, I would like to address several points for clarity:
  Project Deposit and Initial Work
  The statement We started the project with a fraction of his 35% depositshould be clarified with your sales representative, who explicitly assured me this would not be an issue. I discussed this matter thoroughly with Steel Commander Corp (SCC), and we reached an understanding due to promises made by your representative that were ultimately not fulfilled.
  FALSE, the only one who didnt fulfill their obligations was *** ******* We have attached a copy of the agreement as written in *** ******* signed Purchase Order.
  : Buyer to make a partial payment of One Thousand Five Hundred Dollars ($1,500.00) towards the Preliminary Engineering Deposit upon the execution of this Purchase Order via credit card below. Thereafter, Buyer will make the following installment payments towards the Preliminary Engineering Deposit: (A) $1,500.00 due by April 30, 2023; (B) $1,500.00 due by May 30, 2023; and (C) $13,831.25 due by June 30, 2023.
  
  Furthermore, the implication that fabrication had begun is misleading; only a set of drawings was produced, which took over a year to receive.
  FALSE, *** ****** received hisWelcome Kit with your Preliminary Engineering was sent out via ****** and digital copies were emailed to you the next day. Although you never managed to meet with the delivery driver, so we called you on the 11th of April at 9:58am to tell you your package is being held for you at the ********* location in ********** ** and for you to pick it up. You spoke to our receptionist on the 13th of April at 4:21pm and told her you would be picking it up.
              You spoke with your Project Manager ***** on the 21st of April at 3:41pm wanting to change the opening and that you would draw something up and email it. So, after not hearing from *** ****** SCC called and emailed him on May 9th,2023, at 3:09, no answer and no response.
  August 2nd, 2023, SCC mailed via ***** a copy of his Stamped Engineered Drawings
  August 7th, 2023, at 1:53pm Fed Ex delivered drawings
  
  
  
  
  
  Communication and Availability
  The claim that I disappeared and was unreachable for months until a Notice of Demand to Cure was sent is inaccurate. I have extensive documentation,including emails and phone logs, demonstrating consistent communication throughout the process.
  FALSE, *** ****** we would love to see your extensive documentation, emails and phone logs Although, we have listed an overview of our extensive and detailed records:
  April 30th, 2023, ********** Partial PED Payment was Due (No Call/No Answer)
  May 9th,2023, at 3:09, SCC called, no answer and no response.
  May 11th,2023, at 2:53pm SCC received the layout from *** ****** with his 10 windows, 1 garage door, 1 double door and 2 man doors. (all to spec in his provided drawing) with **** ***** Wall Panels with a Black Trim
              May 30th, 2023, *** ******* Partial PED Payment was Due (No Call/No Answer)
              June 1-29th, 2023 8 calls attempted with no contact no reply
              June 30th, 2023, at 9:59am SCC called regarding payment of partial Preliminary Engineering Deposit. *** ****** answered and briefly stated he would call right back.
              June 30th, 2023, at 2:53pm SCC called back No answer and Left Voicemail
  July 3rd,2023,at 9:56am No answer and Left Voicemail
  July 3rd,2023, at 2:27pm SCC called back and Left Voicemail
  July 14th,2023, at 10:42am SCC Called No answer and Left Voicemail
  July 17th, 2023, at 3:45pm SCC sent Notice of Delay and Demand to Cure regarding Preliminary Engineering Deposit via Certified Mail, and Email.
  July 17th,2023, at 5:14pm ***************** in to speak to SCCs Legal Counsel regarding Notice of Delay and Demand to Cure where he stated he would call in the morning to make partial payment to PED balance.
  July 18th,2023, SCC ****************** and he made a payment of $3000.00 almost 2 months later than he agreed with the Purchase Order.
  August 2nd, 2023, SCC mailed via ***** a copy of his Stamped Engineered Drawings
  19-Sep-2023 11:23 AM, SCC reached out regarding loan status, *** ****** asked SCC for list of erectors.
  19-Sep-2023 1:27 PM, SCC contacted *** ****** and provided list of erectors.
  10-Oct-2023 10:57 AM, SCC Called went straight VM, Left Message. Sent Email.
  10-Oct-2023 1:49 PM, SCC Legal Counsel sent email regarding status of order.
  12-Dec-2023 5:12 PM, SCC reached out spoke with *** ****** in which he stated he had spoken to GC had job quoted and talked to bank and will have loan and balance owed in 2 weeks time.
  28-Dec-2023 5:29 PM, SCC reached out no answer, left voicemail.
  29-Dec-2023 9:36 AM, SCC reached out no answer, left voicemail.
  29-Dec-2023 11:04 AM, *** ****** emailed SCC and stated he he has everything submitted but with the holidays the process surely will take a bit longer
  15-Jan-2024 1:25 PM, SCC reached out and *** ****** said it was pushed back 2 weeks.
  29-Jan-2024 5:59 PM, SCC reached out and Left Voicemail.
  30-Jan-2024 8:57 AM, SCC reached out spoke to *** ****** and requested another 2 weeks.
  14-Feb-2024 9:56 AM, SCC reached out spoke to *** ****** and he requested another 3 to 4 weeks.
  16-Feb-2024 11:02 AM, SCC sent via Certified Mail a Legal Demand for balance Preliminary Deposit.
  20-Feb-2024 6:57 PM, SCC Flagged account due to No response to Demand Notice
  24-Jul-2024 11:05 AM, SCC reached out after no contact for almost 5months and spoke with *** ****** in which he stated He would be getting funds in 2 weeks SCC notified *** ****** of Steel Price increases due to his prolonged delay from *** ******* initial delivery window of August/ September 2023.
  9-Aug-2024 8:58 AM, SCC reached out to *** ****** in which *** ****** stated that he still didnt have balance owed. *** sent an addendum initiating price increases.
  13-Aug-2024 9:42 AM, SCC reached out to *** ****** asking for signed addendum in which he stated that he is still waiting for funds, and it should be days
  16-Aug-2024 1:59 PM, SCC reached out to *** ******* No answer, Left Voicemail.
  17-Sep-2024 10:28 AM, *** ****** emailed SCC asking for wiring instructions, SCC obliged and sent.
  20-Sep-2024 8:35 AM, SCC received wire for balance owed of Preliminary Engineering Deposit.
  24-Sep-2024 6:14 PM, *** ****** called in looking for quote for 6 roof/wall insulation.
  Quote was given.
              9-Dec-2024 11:44 AM, SCC reached out regarding balance of Final Detailing Deposit.
  *** ****** stated He was waiting on loan.
              11-Dec-2024 2:45 PM, SCC received a wire for Final Detailing from *** ******* *** sent invoice with remaining balance owed.
              30-Dec-2024 1:26 PM, SCC contacted *** ****** in which *** ****** confirmed he could take delivery in 1 to 2 months. Building released into final fabrication.
              6-Jan-2025 8:37 AM, SCC received signed Booking Letter with Delivery Dates: 1/27/25 -2/10/25
  SIGNED BOOKING LETTER STATES:
  Confirmed the full COD amount of $xx,***.** and the check must be in the form of a cashiers check or certified check made payable to Steel Commander Corp. This check must be handed to the driver upon arrival. Confirmed that you will need the appropriate piece of equipment for unloading with the ability to handle up to ***** lbs. Confirmed the tentative delivery time frame schedule* of 1/27/2025 thru 2/10/2025.Confirmed that you must do a visual inspection and a physical inventory of the load using the Bill of Lading. You have 30 days to break down all the parts that have been banded or concealed to claim any shortages. If there are any damages or shortages, upon offloading, you must note them on the Bill of Lading and then sign and have the driver sign as well. Confirmed that if there are any accessories purchased, that those items will arrive on a separate truck.Depending on the material you might need a forklift to unload. This letter must be signed and returned by 1/6/2025. If it is not received by the deadline, your building will not go into the next available production/delivery schedule.
              31-Jan-2025 5:13 PM, SCC was made aware by **** shipping department that *** ****** called in and cannot except delivery on 2/7/25, and that he does NOT have the final balance owed for the building. He stated he needed to have a Purchase Order to provide to the bank
              3-Feb-2025 9:46 AM, SCC reached out to *** ****** to advise him of the penalties he would incur for pulling the building from the 2nd attempt to deliver, and the costs associated with storage. *** ****** then stated that He is currently working on coming up with the money. That his loan goes through the city and local municipal and needs to be approved through both for the loan. He will touch base later to see if he can come up with the money and forklift rental.
              4-Feb-2025 8:49 AM, SCC received a text message from *** ****** stating that SCC pull the load from the truck and he will have to accept the $1300 reshipping fee and asked how quickly we could reship the building.
              19-Feb-2025,SCC received proof of funds for final balance.
  Building gets shipped.
              7-Jul-2025 2:48 PM, SCC receives a call from *** ****** regarding scratched panels and rusted haunch brackets on the building and that the windows are not big enough.
  He approved his preliminary drawing for (9) 5'x4' windows, and wants to put in 6'x5' windows even knowing he approved the 5'x4's.
  He then stated, the salesperson told him that doesnt matter he can pick whatever windows he would like to put on. *** explained to *** ****** that doesnt apply after youve already approved the openings (with his own drawings and an approval confirmation sent via email) the building was fabricated and then delivered, and then to demand that almost 6 months after delivery. He then demanded compensation for the windows and the building to be completely repainted. *** said NO, but would be happy to send out touch up paint markers.
  
  
  
  
  
  
  
  
  
  
  
  
  Addendums and Additional Requests
  The assertion that I submitted multiple addendums or requested changes is incorrect. No changes were made to the original order. In fact, I was contacted by your team regarding insulation, but I never received the necessary paperwork to proceed. I was also informed that no modifications were needed for field-placed windows, as they could accommodate any size. This proved false; I now must frame the windows myself and purchase trim separately, as the provided trim does not fit.
  FALSE, *** ****** originally purchased a building with (4) 8x8s and (3)3x7s. He then added on 5/11/2023 with his own provided detailed drawing including measurements a total of 14 framed openings,including modification. Consisting of, (10) Framed window openings to his provided specification down to (1) garage door, (1) double door, (2) man doors.
  *** ****** is upset that SCC didnt fix his provided and approved openings almost 6 months after the building was delivered.
  
  Inspection and Delivery Protocol
  While your policy outlines the 30-day requirement to inspect and report concealed items; I did not open the materials immediately to prevent potential damage. I was unaware of the extent to which they were inadequately protected during shipping.
  FALSE, *** ****** SCC provides you with 30 days to inspect your building material, which is one of the longest periods in the industry. This period is allotted to our customers to have a more than reasonable amount of time to inspect any possible damage related to shipping, or otherwise. The fact that you may not find that convenient enough is not a rational explanation or even reasonable.
  
  Claims of Weather-Related Damage
  The suggestion that the siding damage was caused by environmental exposure is inaccurate. The materials were tightly bundled and protected from the elements.The scratching occurred due to poor packaging practicesspecifically, the placement of 10-foot pieces against finished 13-foot panels without a protective barrier. Vibration during transport caused the visible damage, not weather conditions.
  Repainting Request and Paint Markers
  I stated that the building would need to be repainted due to the extent of surface damage. I was open to a cost-sharing solution, but instead received only three paint markers. These are insufficient to cover the scratches and do not match the factory finish. My request to speak with the Quality Control team was ignored.
  FALSE, *** ******* first there are 2 extra cover sheets on both the top and bottom of the pile of the strapped sheeting used as protection; so, any damage to either of those sheets is irrelevant as they are additional sheets and are not used towards the construction of the building. You clearly didnt read the Terms regarding the storage and warranty of the building:
  BUILDING IN EXCESS OF DESIGNED CONDITIONS; LOADING CONDITIONS IN EXCESS OF THOSE SPECIFIED FOR THE BUILDING;PRODUCT MISUSE, ABUSE OR NEGLECT; IMPROPER MAINTENANCE; NORMAL WEAR AND TEAR,REGARDLESS OF CAUSE; AND ANY DEFECT OR DAMAGE CAUSED OR CONTRIBUTED BY BUYER OR THIRD PARTIES. BUILDING COMPONENTS ARE INTENDED TO BE ERECTED UPON DELIVERY AND NOT TO BE STORED IN ORDER TO PREVENT DETERIORATION. SELLERS LIMITED WARRANTY EXCLUDES ALL DAMAGE AND DETERIORATION TO COMPONENTS OF THE STEEL BUILDING RESULTING FROM EXPOSURE TO THE ELEMENTS AND SURROUNDING ENVIRONMENT, INCLUDING HUMIDITY, RAINFALL, STANDING WATER, HIGH HEAT AND EXTREME COLD, IF ERECTION OF THE STEEL BUILDING DOES NOT COMMENCE WITHIN THIRTY (30) DAYS OF THE DELIVERY DATE AND CONTINUE THEREAFTER. ALL DOORS, WINDOWS, INSULATION, OTHER SPECIAL PRODUCTS, EQUIPMENT, CRANES, FASTENERS (STAINLESS STEEL AND OTHERWISE) AND BUILDING PAINT AND COATING ON THE **** PANELS AND ROOF PANELS ARE NOT WARRANTIED BY SELLER AND ARE WARRANTIED SOLELY AND TO THE EXTENT PROVIDED BY THE STEEL MILL(S), COATING APPLICATOR(S), MANUFACTURER(S) AND VENDOR(S),
  Furthermore, that still doesnt change your inability to follow the terms set forth on an agreement you agreed and signed. *** will NOT grant ANYONE an unlimited amount of time to make damage claims whenever they deem fit. That is simply unreasonable and ridiculous.
  
  
  
  
  
  
  
  
  Alleged Agreement Regarding Reviews
  I did not sign any agreement waiving my right to leave an honest review. If such a clause existed in the contract, I would have challenged its legality prior to finalizing the transaction.
  Additional Charges and Delivery Issues
  I was charged a substantial amount due to increased steel prices between the order and deliverya potential breach of contract. Additionally, I incurred fees for rescheduling the delayed delivery. When the building finally arrived,it was delivered early and without notice because a previous customer refused delivery. I used my personal equipment to unload, but was then told I had to rebalance the shipment, for which I was neither compensated nor reimbursed.
  FALSE, *** ******* There is nothing reasonable or honest about ANYTHING you have written here. You ordered a building from *** on 3/30/2023 with an expected delivery date of August/September 2023. After years of empty promises, excuses, dishonesty and defamatory statements, SCC sending numerous legal demands, your multiple delivery cancelations in your building was finally delivered in late February 2025. Only to have you reaching out almost 6 months later making outrageous demands for compensation, modifications for your own mistakes.
  
  Product Quality and Finish
  Numerous issues remain with the quality of the building, particularly the poor paint finish. The paint contains embedded debris and dust, and the surfaces show extensive scratches and damage even after cleaning. The photos provided document these defects. Each piece of siding has damage.
  I intend to have the entire building professionally repainted. This will involve cleaning, sanding embedded debris, and feathering out scratches.Estimates for this work range from $8,000 to $10,000. This situation is unacceptable, and SCC should assume full or partial responsibility. Unless SCC takes steps to resolve these concerns, my review will remain posted as a factual and accurate account of my experience.
  FALSE, *** ****** SCC has shipped thousands of buildings and has NEVER received a complaint such as yours.Yes, damage can occur during transit and yes, we will immediately replace those damaged pieces; so long as they are done within the allotted timeline and under the agreed conditions set forth. The fact you thought you could inspect the product whenever you felt it convenient almost half a year later making claims that debris, dust and scratches affected your panels is not reasonable, and that your openings were wrong even knowing they were the dimensions provide in a detailed drawing provided by you; then to justify those changes be made because your salesman told you can change them whenever you wanted almost 6 months after the building was delivered, is once again unreasonable and ridiculous.
  
  
  The initial statements in your response are not relevant to the material defects that remain the core issue. ********** you had 30days to take inventory and make a claim for damages; but you decided to wait almost 6months. This is nothing more than a desperate attempt to extort money from Steel Commander Corp.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23586054
  
  I am rejecting this response because:

  
  Your most recent response spanned over ***** words, yet failed to address or acknowledge the settlement proposal I submitted. Throughout our correspondence, I have remained professional and solution-oriented. It is unfortunate that your reply sought to characterize me as irrational or desperate. That is not the case.
  What I am is disappointed.
  I am disappointed that I trusted the assurances made by your sales representative without securing those promises in writing. I am disappointed in the quality of the paint finish on the building I received. While you claim to have thousands of successful builds in the field without issue, this particular structure has clear and visible defects. Moreover, several online reviews support my claim thaton occasiondefective buildings do make it through your quality control process.
  The integrity of any business is not defined solely by its successes, but by how it handles its failures. While I have taken ownership of my role in this situation, your company has consistently chosen to dismiss valid concerns and position itself as infallible. Resorting to shouty caps in your messages further signals a lack of professionalism and unwillingness to engage in meaningful dialogue.
  It is now evident that Steel Commander Corp has no intention of taking reasonable steps to resolve this issue. While I remain unsatisfied with the outcome, I also recognize that continued efforts on my part are unlikely to result in a constructive resolution.
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, I entered into a contract with Steel Commander Corp and paid a $19,775 deposit for a pre-engineered steel building. I agreed to move forward based on verbal and written assurances that the Expected Delivery Date (March 2025) was flexible and would adjust depending on permit approval. I was also told the building would include 20 roof panels, though the written contract listed only 7. I raised this discrepancy, and Steel Commanders representative confirmed via text message that 20 panels would be included. However, no revised contract was ever issued to reflect that confirmation.Soon after signing, I lost my job and had to relocate across the country for a new position. I informed Steel Commander immediately and proposed reasonable solutions, including transferring the building to the new homeowner of our Washington property. These efforts were *********** of today:- No finalized engineering work has been delivered - No materials have been fabricated, ordered, or shipped - No Final Detailing Deposit was requested or paid Despite no tangible services or production, Steel Commander continues to hold the entire $19,775 deposit. This is particularly troubling given the misrepresentation of key product details and lack of follow-through.I believe this violates the Washington Consumer Protection Act (RCW *****), as I resided in ********** at the time of contract execution, and may also breach the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), which governs the contract under Florida law.I respectfully request a full refund of the $19,775 deposit. No work has been delivered, no final plans submitted, and the contract was entered into based on misrepresentations that were never corrected. I hope to resolve this fairly with Steel Commander and avoid further legal escalation.

  

  Business Response

  Date: 05/15/2025

  Claim 1: Expected Delivery Date
  In December 2024, I entered into a contract with Steel Commander Corp and paid a $19,775 deposit for a preengineered steel building.
  
  
  
  Companys response
  
  Complainant correctly states she entered into a contract with Company on December 13, 2024, but incorrectly states that steel building was preengineered. Per the Contract and according to  for the production and estimated March 2025 delivery of a customized steel building engineered to meet or exceed the wind, weight, and seismic load bearing requirements specific to the buildings intended erection locus, down to its exact latitudinal and longitudinal coordinates and elevation (the Contract).
  
  The Contract contains two signature blocks: a payment authorization signature block (page 1) and the Contracts signature block (page 2). Complainant has electronically signed both (hereafter, signed or signature, depending on context). The validity of the signatures are not in dispute.
  
  The provisions of the Contract readily address each claim in Complainants Complaint (discussed, below) and provide the Company with yet unexercised remedies for the redress of damages caused by Complainants material breach of the Contract (discussed below).
  
  Nonetheless,the Company will incur significant loss, if Complainant fails to honor Complainants promises; namely, Complainants contractually agreed obligation to pay the Final Detailing Deposit ($8,475) and Balance payment ($28,250).
  
  Complainant also claims a right which the Contract does not grant and, indeed, clearly precludes, including without limitation under sections 3(B) and 12 of the Contract.
  
  Section 3(B) of the Contract provides, in relevant part:
  
  Buyer agrees that any delivery dates stated by Seller . . . may be subject to change by Seller without notice, and are based on, among other things, . . . Sellers prompt receipt from Buyer of all payments, information and documents Seller needs to supply the goods ordered. Seller will use reasonable efforts to meet the indicated delivery date(s) but Seller . . . shall not under any circumstances be liable to Buyer for any actual, special, punitive, incidental,consequential, direct or indirect damages of any kind whatsoever incurred by Buyer . . . and the Buyer specifically waives and promises not to assert any and all claims for damages against Seller arising therefrom. Seller shall not under any circumstances be liable to Buyer . . . for damages or otherwise for any delay . . . if such delay, default or failure is due to causes or conditions beyond Sellers control, including without limitation, . . . acts of Buyer[.] (emphasis added).
  
  Per section 3(B), the Estimated Delivery Date is flexible only to the extent that Complainant has promptly performed all Complainants obligations due under the Contract. As stated above, Complainant several times reiterated Complainants refusal to perform Complainant remaining two of three material payment obligations required by the Contract, thereby waiving any potential delivery date flexibility which may have been afforded to Complainant under the Contract.
  
  Furthermore, section ******************************* relevant part:
  
  Buyer is solely responsible for investigating and ascertaining all zoning by-laws, rules, regulations and ordinances and all building codes and building permit requirements applicable in and to the area or territory where the building or structure purchased hereunder is to be erected . . . . Buyer is responsible for making all payments to obtain and for obtaining all required building permits and for any other authorization needed to erect or construct the building or structure, including supplying at Buyers own cost any drawings, plans or information required to obtain building permits or any authorization needed for construction[.] (emphasis added).
  
  Per section 12, the onus and entire responsibility of securing all required permitting approvals prior to building production is solely on Complainant. In fact, Complainants execution of the Contract without first having secured the said necessary permitted approvals constituted Complainants fourth breach of the Contract. Note, however, that Company still did not institute breach of Contract proceedings against Complainant, opting instead to try accommodate the Complainant, as recounted above.
  
  
  
  Claim 2: Written Assurances of flexible delivery based on permit approval
  I agreed to moved forward based on verbal and written assurances that the Expected Delivery Date (March 2025) was flexible and would adjust depending on permit approval.
  
  
  Companys response
  
  Delivery is a material term of the Contract, with the word delivery itself being mentioned 55 times in the Contract. Indeed, the Company produces and delivers customized steel buildings. Semantically speaking, delivery may be said to constitute half of the Companys promised services, with production constituting the other half. Therefore, not only the terms of the Contract but logic itself dictates that any modification to a material term of the Contract must be in writing in the Contract. Typically, such a modification would be inserted into the Other Accessories and Notes section on page 1. However, no such modification appears anywhere in the Contract. Moreover, due to the nature of steel building production, we cannot,do not, and have never offer fluid and flexible timelines for customers who have materially breached the Contract.
  
  Complainant claims a right which the Contract does not grant and, indeed, clearly precludes, including without limitation under the Contracts second paragraph,third paragraph, and sections 1, 3(B) and 12 of the Contract.
  
  
  The second paragraph  (pages 1 and 2) of the Contract provides the terms of contract acceptance and formation and a clear statement of the Companys no-refunds policy:
  
  This Purchase Order by the Buyer above named to the Seller shall constitute an agreement binding upon Seller only when accepted in writing by ******* authorized officer. The representative of the Seller preparing this purchase order is not an officer of the Seller and is not authorized to accept this order of the Buyer. Upon receipt of this order at the home office of the Seller, if the order is accepted by Seller, the Acceptance copy hereto will be returned to the Buyer, duly signed by an officer of the Seller, or if not accepted by the Seller, the deposit above shall be returned to the Buyer. Upon acceptance by Seller, the Buyer shall not be entitled to a refund of the whole or any part of any payments made by Buyer to Seller. Any check or check-by-fax sent by Buyer will be promptly cashed by Seller and the resulting funds will be held as a deposit by Seller (emphasis added).
  
  The third paragraph of the Contract (page 2), which is situated immediately above the Complainants signature in the contract signature block, affirms that the Contract represents the parties entire understanding and agreement:
  
  THIS PURCHASE ORDER IS SUBJECT TO AND INCLUDES THE ***** AND CONDITIONS OF THE FACE AND PAGES TWO THROUGH FIVE HEREOF, ANY DRAWINGS THAT MAY BE ATTACHED HERETO, AND SELLERS LIMITED STEEL BUILDING WARRANTY DOCUMENT. No verbal conditions, agreements, representations or warranties shall be enforceable against the Seller. The Buyer hereby acknowledges receipt of a completed copy of this Contract and agrees to all of the terms and conditions contained and incorporated herein (emphasis added).
  
  Section 1 of the Contract (page 2) is situated immediately below the Contracts signature block bearing Complainants electronic signature. Section 1 also provides a clear statement of the Companys no-refunds policy:
  
  This Purchase Order shall become a binding contract upon Buyers execution immediately hereinabove, and by its acceptance in writing by an authorized officer of Seller (Contract) and thereafter cannot be canceled by Buyer under any circumstances without Buyer first reaching an agreement in writing with Seller covering all of Sellers damages.  In the event of any conflict between the Terms and Conditions and the Proposal, the terms and conditions shall control and govern (emphasis added).
  
  Section 3(B) of the Contract provides, in relevant part:
  
  Buyer agrees that any delivery dates stated by Seller . . . may be subject to change by Seller without notice, and are based on, among other things, . . . Sellers prompt receipt from Buyer of all payments, information and documents Seller needs to supply the goods ordered.Seller will use reasonable efforts to meet the indicated delivery date(s) but Seller . . . shall not under any circumstances be liable to Buyer for any actual, special, punitive, incidental,consequential, direct or indirect damages of any kind whatsoever incurred by Buyer . . . and the Buyer specifically waives and promises not to assert any and all claims for damages against Seller arising therefrom. Seller shall not under any circumstances be liable to Buyer . . . for damages or otherwise for any delay . . . if such delay, default or failure is due to causes or conditions beyond Sellers control, including without limitation, . .. acts of Buyer (emphasis added).
  
  Per section 3(B), the Estimated Delivery Date is flexible only to the extent that Complainant has promptly performed all Complainants obligations due under the Contract. As stated above, Complainant several times reiterated Complainants refusal to perform Complainant remaining two of three material payment obligations required by the Contract, thereby waiving any potential delivery date flexibility which may have been afforded to Complainant under the Contract.
  
  Furthermore,Section ********************** relevant part, addresses Complainants claim that Complainant posseses written assurances that the delivery date would be flexible and adjust depending on permit approval, which is a practice the Company does not follow and is not known to have ever followed; to-wit:
  
  Buyer is solely responsible for investigating and ascertaining all zoning by-laws, rules, regulations and ordinances and all building codes and building permit requirements applicable in and to the area or territory where the building or structure purchased hereunder is to be erected . . . . Buyer is responsible for making all payments to obtain and for obtaining all required building permits and for any other authorization needed to erect or construct the building or structure, including supplying at Buyers own cost any drawings, plans or information required to obtain building permits or any authorization needed for construction (emphasis added).
  
  Per section 12, the onus and entire responsibility of securing all required permitting approvals prior to building production is solely on Complainant. In fact, Complainants execution of the Contract without first having secured the said necessary permitted approvals constituted Complainants fourth breach of the Contract. Note, however, that Company still did not institute breach of Contract proceedings against Complainant, opting instead to try accommodate the Complainant, as recounted above.
  
  
  
  Claim 3: Missing roof panels
  I was also told the building would include 20 roof panels, although the written contract listed only 7. I raised this discrepancy, and Steel Commanders representative confirmed in writing via text that the building would include 20 panels. However, no revised contract was ever issued to correct this material difference.
  
  
  
  Companys response
  
  As noted by Complainant and shown in the image of text messages between Complainant and Company, which Complainant attached to the present complaint, the Company in good faith had already agreed to give to Complainant the 13 additional roof sheet panels, without any additional charge therefore or adjustment to the buildings Total Purchase Price. Therefore, this issue is moot, as Company had already accommodated this request by Complainant, as evinced by the said text message communications depicted in the said attachment.
  
  
  
  
  Customer Claim ******** request
  To date: -No finalized engineering work has been delivered -No materials have been fabricated or ordered -No FDD has been requested or paid -Despite no tangible progress, Steel Commander continues to retain the full $********* deposit.Given the Expected Delivery Date language in the contract, the uncorrected misrepresentation about roof panels, and the complete absence of delivered services, I respectfully request BBBs assistance in facilitating a full refund.
  
  
  
  Companys response
  
  Companys clearly stated policies no refunds and no cancellations consist of legally binding promises and agreements properly set forth and memorialized in the Contract.
  
  Companys refund policy
  
  Companys refund policy consists of the following legally binding Contract provisions governing Complainants (1) payments and (2) Companys refund policy and (3) annunciating Companys strict prohibition against refund issuance, except where required by Florida or federal law or written agreement set forth in a fully executed purchase order contract.
  
  In sum, Companys refund policy provides that ALL DEPOSITS ARE NON-REFUNDABLE (emphasis original) (first paragraph of Contract, page 1), unless otherwise required by law or written agreement memorialized in a fully executed purchase order contract. Provisions in the Contract relevant to Complainants refund request include, without limitation: the first paragraph, the secondparagraph, the third paragraph, and section 1 of the Contract (discusses hereinbelow).
  
  Complainant and Company entered into an enforceable contract under Florida law (Contract), whereby: the Company agreed to produce and by the end of March, 2025, deliver to Complainant a steel building customized to Complainants specifications and engineered to meet local wind and snow load regulations; and, in return, the Complainant agreed (see page 1 of the Contract) to pay a
  (1)Preliminary Engineering Deposit, in the amount of $19,775, to initiate and fund Phase I of the buildings production process; (2) Final Detailing Deposit, in the amount of $8,475, to fund and complete Phase II of the production process;and (3) Balance payment, in the amount of $28,250, to initiate, fund, and complete Phase III of the production process and delivery of the building.
  
  The amount of each payment is shown (on page 1 of the Contract) in the box situated adjacent to Complainants payment authorization signature and immediately above the Contracts first and second paragraphs, which set forth the Complainants said agreed payment terms and the Companys unequivocally stated refund policy.
  
  The building price and payment amounts are listed next to Complainants signature in the payment authorization signature box (page 1):
  
  BUILDING PRICE:                                                $ *********
  SALES TAX:                                                            $ Not Included
  FREIGHT:                                                                $ Included 
  TOTAL PURCHASE PRICE:                               $ *********
  PRELIMINARY ENGINEERING DEPOSIT:       $ *********
  FINAL DETAILING DEPOSIT:                             $  8,475.00 
  BALANCE:                                                              $ *********  (emphasis original).
  
  Sandwiched between the Complainants two signatures are the first, second, and third paragraphs of the Contract, which directly bear on the Complainants unwarranted refund demand.
  
  The first paragraph of the Contract (page 1) is situated immediately below Complainants signature in the payment authorization block. It provides payment terms for Complainants purchase of the building, as well as the first of several clear statements in the Contract of the Companys no refund policy:
  
  The above-named Buyer [Complainant] agrees to pay Steel Commander Corp. (Seller) the Total Purchase Price of $ __ or the purchase of the steel building described above and in the attached drawings consisting of __ pages (Steel Building) and the components and goods identified herein. The Total Purchase Price is payable in United States dollars by bank cashiers check or certified check as follows: 1) The Preliminary Engineering Deposit shown above shall be paid by Buyer to Seller upon Buyers signature hereof; 2) The Final Detailing Deposit, which is Fifteen percent (15%) of the total purchase price, shall be paid by Buyer to Seller within five to seven (5-7)consecutive calendar days after Buyer has confirmed the Preliminary Engineering to Seller; and 3) The Buyer shall pay the full Balance shown above at least five (5) days prior to the delivery date if paying by wire or at least ten (10) days prior to the delivery date by bank cashiers check or certified check made payable to Steel Commander Corp. . . . .  ALL DEPOSITS ARE NON-REFUNDABLE as engineering and blueprints are started immediately, and manufacturing of building and/or changes to existing starts immediately (emphasis original).
  
  The second paragraph  (pages 1 and 2) of the Contract provides the terms of contract formation and acceptance a second clear statement of the Companys no-refunds policy:
  
  This Purchase Order by the Buyer above named to the Seller shall constitute an agreement binding upon Seller only when accepted in writing by Sellers authorized officer. The representative of the Seller preparing this purchase order is not an officer of the Seller and is not authorized to accept this order of the Buyer. Upon receipt of this order at the home office of the Seller, if the order is accepted by Seller, the Acceptancecopy hereto will be returned to the Buyer, duly signed by an officer of the Seller, or if not accepted by the Seller, the deposit above shall be returned to the Buyer. Upon acceptance by Seller,the Buyer shall not be entitled to a refund of the whole or any part of any payments made by Buyer to Seller. Any check or check-by-fax sent by Buyer will be promptly cashed by Seller and the resulting funds will be held as a deposit by Seller (emphasis added).
  
  The third paragraph of the Contract (page 2) is situated immediately above the Complainants signature in the Contracts signature block. It provides the parties affirmations and agreement that the Contract represents their entire understanding and contains all the terms and conditions to which they have agreed:
  
  THIS PURCHASE ORDER IS SUBJECT TO AND INCLUDES THE ***** AND CONDITIONS OF THE FACE AND PAGES TWO THROUGH FIVE HEREOF, ANY DRAWINGS THAT MAY BE ATTACHED HERETO, AND SELLERS LIMITED STEEL BUILDING WARRANTY DOCUMENT. No verbal conditions, agreements,representations or warranties shall be enforceable against the Seller. The Buyer hereby acknowledges receipt of a completed copy of this Contract and agrees to all of the terms and conditions contained and incorporated herein(emphasis added).
  
  The Contracts signature block (page 2) immediately follows the third paragraph and precedes section 1 of the Contract. It contains Complainants and Companys Authorized Officers electronic signatures, dated December 13, 2024. The validity of the parties signatures are not in dispute.
  
  Section 1 of the Contract (page 2)is situated immediately below the Contracts signature block bearing Complainants electronic signature. It provides a third clear statement of the Companys no-refunds policy, which unequivocally precludes Complainantt right to a refund, since Complainant has neither reached nor attempted to reach an agreement in writing with Company covering all of Companys damages, pursuant to the following:
  
  This Purchase Order shall become a binding contract upon Buyers execution immediately hereinabove, and by its acceptance in writing by an authorized officer of Seller (Contract) and thereafter cannot be canceled by Buyer under any circumstances without Buyer first reaching an agreement in writing with Seller covering all of Sellers damages.  In the event of any conflict between the Terms and Conditions and the Proposal, the terms and conditions shall control and govern (emphasis added).
  
  Companys cancellation policy
  
  Companys cancellation policy consists of the following legally binding Contract provisions governing (1) payment,(2)cancellation, and (3) remedies and damages.
  
  Section 1 clearly states the effect of executing the Contract and the prohibition against Buyers unilateral cancellation or attempted cancellation of the Contract:
  
  This Purchase Order shall become a binding contract upon Buyers execution immediately hereinabove, and by its acceptance in writing by an authorized officer of Seller (Contract) and thereafter cannot be canceled by Buyer under any circumstances without Buyer first reaching an agreement in writing with Seller covering all of Sellers damages (emphasis added).
  
  Section 5(A) defines the effect of Buyers attempted unilateral cancellation of the Contract:/
  
  (A)         Buyer agrees that in the event Buyer attempts to rescind or cancel this Contract, or in the case of a breach, repudiation or default by Buyer hereunder (collectively, a Breach), Sellers full damages will be difficult to measure and, therefore, that Seller is entitled to have and recover the following liquidated damages from Buyer: (i) 65% of the Total Purchase Price if Buyers Breach occurs prior to the time the goods are manufactured or procured; (ii) 100% of the Total Purchase Price plus all procurement charges (including transportation charges) handling and storage costs, if Buyers Breach occurs after the ordered goods have been manufactured or procured; (iii) 100% of the Total Purchase Price plus all shipping, return freight, procurement charges, handling and storage costs, if Buyers Breach occurs after the goods have been shipped; and (iv) 100% of the Total Purchase Price plus all shipping, return freight,procurement charges, handling and storage costs, if Buyers Breach is with respect to specially manufactured goods, custom ordered or procured goods or Special Products (hereinafter collectively referred to as a Special Order),where the Breach occurs either prior to or after shipment. A Breach entitling Seller to the liquidated damages provided herein includes, but is not limited to, Buyers: failure or refusal to cooperate with Seller in the scheduling of delivery of goods; failure or refusal to accept Sellers scheduled delivery date; placing the order on hold for more than seven (7) days; failure to make any payment when due and in the manner required herein; Buyer initiating a chargeback, dispute or cancellation related to any payments made by Buyer via credit card or check; attempted, threatened or actual cancellation or rescission of this Contract; anticipatory repudiation or repudiation of this Contract; and any other event, act or omission stated herein to constitute a Breach. If the price of the building has been increased by the manufacturer after the Buyer has caused a delay, this Contract will be deemed to have been amended to include all price increases after the Acceptance Date and the Buyers obligation hereunder will be increased to reflect such price increases. Buyer agrees that the amount of liquidated damages specified herein is not a penalty and constitutes an actual good faith reasonable estimate of the actual damages that Seller would be expected to incur upon a Breach by Buyer. The foregoing liquidated damages are in addition to, and not in lieu of, damages recoverable under Section 5(B)(emphasis added).
  
  Section 5(B) also defines delays caused by [Complainant] Buyerand Complainants responsibility and liability to Company for all damages caused by Complainants delays:
  
  (B)         Buyer is also responsible and liable to Seller for all damages due to delay caused by ***** or its agents or representatives. Delays caused by Buyer, include without limitation Buyers: (i) notification to Seller to place the order on holduntil further notice from Buyer;  (ii)failure to provide timely approvals of Preliminary Engineering Plans to Seller or Buyers failure to respond to any additional requests from Seller; (iii)failure to timely execute the Booking Letter for the delivery of the building;(iv) failure or refusal to accept Sellers designated delivery date; (v)failure to timely pay any required deposits or the balance owed on the building; and (vi) failure to provide proof of payment for the Final Balance payment at least two (2) weeks following the execution of the Booking Letter.If there is a delay caused by Buyer or its agents or representatives, Seller may then charge Buyer whatever costs or damages Seller incurs by reason of the delay, including incidental and consequential damages, which shall be in addition to the damages provided in Section 5(A).
  
  Pursuant to the common law of contracts, Complainant was required (and by Company urged) to cure or in good faith attempt to cure Complainants attempted cancellation, unless otherwise required by law or written agreement set forth in a fully executed purchase order contract. However, as stated, Complainant refused to attempt to cure and refused the Companys said efforts to resolve the issue. Instead,Complainant filed the present BBB complaint and said second BBB complaint.
  
  Section 7 further underscores the Companys cancellation policy,by clearly prohibiting cancellation due to a dispute related to the Contract.Section 7 of the Contract provides, in part:
  
  Any dispute shall not entitle Buyer to reject, rescind or revoke acceptance(emphasis added).
  
  Section ******************************* part:
  
  Upon any default in payment or performance of any of Buyers obligations under this Contract, Seller may declare all Buyers obligations hereunder immediately due and payable, Seller shall have the remedies of a secured party as provided by law, and Buyer hereby authorizes Seller to enter onto Buyers real property to exercise such remedies.  Seller is hereby authorized to file financing statements covering the Collateral.  Buyer will hereafter execute such instruments and perform such acts as Seller may request to establish and maintain a valid security interest in the Collateral in any jurisdiction (emphasis added).
  
  Reason for Companys No-Refund Policy
  
  The reason for Companys no-refund and no-cancellation policies is that the steel building production process requires full project commitment from the Company and its customer at contract inception, because that is the point at which the Company buys the materials needed to produce the customers building and commences engineering the buildings preliminary engineering drawings, which Company has duly delivered to Complainant, pursuant to the Contract. Therefore,Complainant has mischaracterized the Companys work done to-date and the Companys delivery of all items due to-date, when, in fact, Company has fully and completely performed all duties and obligations due of Company at this point in the buildings production process, in accordance with the agreed Contract terms.
  
  Therefore, in light of the Contract terms, good faith efforts toward resolution by the Company, and the unwarranted demands,accusations, threats, and contractual nonperformance by the Complainant herein detailed, the Company respectfully asks the BBB to reject and dismiss both BBB complaints filed against the Company by ***********, and on that basis allow Company to forebear its commencement of legal action against Complainant, at least for so long as Complainant does not by its further actions force Company to seek the legal redress to which it is presently entitled pursuant to the Contract.
  
  
  
  
  Complaint Claim 5: Fabrication & consumer protection laws
  -No finalized engineering work has been delivered -No materials have been fabricated, ordered, or shipped  -No Final Detailing Deposit was requested or paid Despite no tangible services or production, Steel Commander continues to hold the entire $19,775 deposit. This is particularly troubling given the misrepresentation of key product details and lack of follow through. I believe this violates the Washington Consumer Protection Act (RCW *****), as I resided in ********** at the time of contract execution, and may  also breach the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), which governs the contract under Florida law.
  
  
  
  Companys response
  
  Complainants statement regarding the Final Detailing Deposit is moot, as Complainant had materially breached the Contract prior to reaching the Final Detailing Deposit phase (phase II) of the buildings production. Therefore, no finalized engineering work delivered to Complainant, because none was due to be delivered to Complainant, due to Complainants actions.
  
  Complainants statement regarding material fabrication is incorrect. Immediately upon Contract execution, the Company purchased steel needed to manufacture Complainants building, the factory immediately allocated that steel to Complainants building, and the factory fabricated that steel into the structural components of Complainant's building.
  
  Company is entitled to retain the entirety of Complainants $19,775 deposit as partial recompense for Companys losses and damages caused by Complainants material breaches of the Contract, pursuant to section 6 of the Contract.
  
  Section 6 of the Contract, in relevant part, provides:
  
  The Preliminary Engineering Deposit and Final Detailing Deposit paid to Seller are offered in good faith performance of contractual obligations, for Sellers expenses, and as security deposits in the event of Buyers Breach.  Notwithstanding any other provisions to the contrary herein, if: (a) the deposits are insufficient to fully cover Sellers damages in the event of Buyers Breach; (b) the order is a Special Order; (c) Seller becomes insecure about Buyers willingness, intent or ability to perform **************** or other obligations hereunder; or (d) Seller deems Buyers credit to be impaired, then Seller may demand: (i) that Buyer provide such additional assurances as may be requested by Seller that Buyer will perform and is capable of performing Buyers obligations under this Contract; and/or (ii) Buyers payment of up to the Total Purchase Price, as may be adjusted hereunder, plus storage fees and all other costs, expenses and damages incurred by Seller due to Buyers delay or default, prior to Sellers delivery of any ordered goods. Buyers failure to comply with Sellers demand for additional assurances and/or to pay the Total Purchase Price shall constitute a Breach and Seller shall be entitled to payment of all damages provided for herein and at law, whether monetary and/or equitable. In addition to, or as part of, Sellers other remedies specified herein, upon Buyers Breach, Seller may retain on its own account all payments made by Buyer, and such retention shall not impair any other remedies available to Seller under this Contract or at law or equity (emphasis added).
  
  Complainants references to Washington and Florida consumer protection laws are overly broad,vague, and fail to cite any language therein which may be suggestive of any violation of such laws by the Company or any cause of action to be had by Complainant due to any act or omission by Company or omissions. As Company has fully performed all its contractual obligations which have come due, to-date,it is unlikely that Company has run afoul of any consumer protection laws or regulations in either ********** or *******. Moreover, the Company is known by the author hereof to have ever violated such laws.  
  
  
  
  
  
  Companys Conclusion and Requested Relief
  
  For the reasons and explanations hereinabove comprehensively and in good faith set forth by the Company, the Company respectfully requests the Better Business Bureaus dismissal of the present Complaint, along with its admonishment of Complainant, for Complainants unfounded claims and asserts which have caused Company to incur additional economic damages, which Company is entitled to pursue under Florida law and recover pursuant to the Contract, in addition to related attorneys fees and costs arising from the same.
  
  Thank you for your time and consideration of the Companys stated positions and request made in the preceding paragraph.
  
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23279106
  Hello,
  I reject Steel Commanders response in full. Their reply is filled with legal jargon and contract citations designed to distract from the simple truth: I paid $19,775 in good faith, based on assurances made by their teamassurances they failed to deliver on. No meaningful work was completed, and they refused to engage in reasonable solutions after my circumstances changed.
  Let me clarify the facts:
  
  1. Misrepresentation Led to This Agreement
  Steel Commanders sales team made clear, repeated promises:
  - That my delivery timeline was flexible and could adjust based on permitting
  - That I would receive 20 roofing panels, confirmed via written text
  - That they would provide architectural and permitting support, including local architect referrals in ******, WA
  These were not minor points. These were decisive assurances that led me to move forward with the contract. Now, the company tries to deny or downplay them by leaning on what wasnt included in the contract fine print. Under both Floridas Deceptive and Unfair Trade Practices Act (FDUTPA) and Washingtons Consumer Protection Act (RCW *****), deceptive representationswhether written or verbalare not excused simply because they werent restated in boilerplate legal terms.
  
  2. Minimal Effort, No Meaningful Progress Even Acknowledged by Their Own Team
  On December 18, 2024, I received a welcome email from ****** ***** that explicitly described the delivery schedule as tentative and stated that final specifications and approvals were still needed. This confirms that the project had not entered fabrication or final planning.
  On January 3, 2025, I received generic preliminary plans from ******** ****. These were not customized to include my desired Accessory Dwelling Unit (***) layout. In that email, ******** stated they would wait for my floor plans before making any changes to the building. The project was clearly paused, awaiting my input.
  However, I was also waiting on Steel Commander to fulfill their commitment to provide local architect referralswhich they said they would email to help me design the *** and complete my plans. I never received that referral list.
  On January 30, 2025, I followed up by email to both ****** ***** and ******** **** specifically to say I had still not received the architect suggestions they promised. That email was ignored. As a result, I was unable to finish the plans they were waiting for, and Steel Commander never re-engaged or initiated the next step. They left the project in limbo.
  Their claim that I caused delays or breached the agreement is false. The breakdown in progress came from their failure to deliver critical support, respond to follow-up communication, or move the project forward.
  
  3. I Offered Good-Faith ********* They Rejected Both
  Despite a major life shiftincluding a job loss, cross-country move, and the sale of our propertyI remained committed to working with Steel Commander. I proposed two good-faith solutions:
  Option 1: Modify the building to a smaller size (e.g., 40x20) to reflect my changed financial situation, and extend the delivery to March 2026which would give me time to settle into a permanent home in *********
  Option 2: Transfer the contract to the buyers of our property in ******, **, where the structure was originally intended to be built.
  Steel Commander refused to consider either. Their response was rigid, defensive, and more focused on legal positioning than customer service or resolution.
  
  4. I Demand a Full Refund
  Steel Commander delivered no engineering beyond generic plans, no permitting support, and no verified fabrication or production. They failed to follow through, stopped communicating, and ultimately abandoned the customer they claimed to support. I demand a full refund of $19,775. This is not a cancellationit is a response to non-performance and misrepresentation.
  
  Final Statement
  This is not a dispute over contract termsits a matter of ethics. Steel Commander used high-pressure sales tactics, made verbal promises they failed to honor, and now uses legal language to justify keeping nearly $20,000 of my money without providing anything of actual value.

  
  I respectfully ask the BBB to keep this complaint open and unresolved. I will escalate this to the Florida Attorney General, Washington Attorney General, and legal counsel if necessary.

  
  Sincerely,
  ***** *********

  

  Business Response

  Date: 05/29/2025

  Capitalized terms used herein
  Building: Customized steel building ordered by Complainant pursuant to the Building Contract.
  Building Contract: The Purchase Order Contract, dated 12/13/24, between Complainant and Company, for the Companys production and delivery of the Building to Complainant by the Estimated Delivery Date on page 1 of the Contract.
  Company: Respondent and nonbreaching party to the Building Contract.
  Complainant: ***** *********, the breaching party to the Building Contract.
  Increased Costs: Any increase in materials, labor, freight, delivery, or storage costs.
  Material Breaches: Complainants breaches of the Building Contracts material terms of (1) payment and (2) cancellation, and Complainants refusal or failure to cure the same. 
  Mill: The steel mill supplying the Steel pursuant to the Steel Contract.
  Steel: The steel and other metal materials needed to make the Building.
  Steel Contract: The contract for Companys purchase of the Steel from Mill.

  Summary of partiescommunications regarding the dispute
  On January 3, 2025, Complainant advised Company that Complainants architect was working on plans for the Buildings living quarters, which Complainant would deliver to Company as soon as the following week.
  On February 24, 2025,Complainant informed Company of Complainants intent to try to sell the property intended for the Buildings erection and asked if the propertys hypothetical purchaser of the property could simply assume the project. In response, Company informed Complainant that Company does not and has never been party to a contract assignment.
  On March 5, 2025, Company informed Complainant that, pursuant to the Building Contract (18 the Building would remain subject to Increased Costs due to delays caused by Complainant, in particular, namely delays caused by Complainants dishonored first payment and Complainants failure to provide Company with Complainants architects plans for a period of over two (2) months, at the end of which Complainant declared Complainants intent to cancel the Building Contract and sell the property. Complainant then claimed to have already moved her family to ********, where the Building potentially could be delivered, but failed to provide a delivery time frame other than maybe a year out.  At this point, the Complainant had not yet identified a prospective purchaser of the property. Companys project managers then tried to review with Complainant the Complainants options pursuant to the Building Contract, which were to take good faith steps to mitigate foreseeable damages and either: (1) pay for the Building, take delivery of the Building, and sell the Building (to which option Complainant replied that Complainant had no money, followed by Complainants extraordinary prediction that Complainant would some day sell the property for an amount exactly equal to that for which Complainant had bought the property and derive therefrom no profit which Complainant could then use to satisfy Complainants payment obligations under the Building Contract);(2) take delivery at the ******* property to which Complainant has purportedly moved and remain subject to any and all price increases until then; or (3) enter with Company into negotiated agreement to be released from further obligation under the Building Contract upon Complainants payment of liquidated damages pursuant to sections 5 and 6 of the Building Contract. Complainant advised she would confer with her husband and contact the Company within a few days.
  On March 20, 2025, Complainant materially breached the Building Contract by repudiating and demanding cancellation of the Building Contract, demanding a refund of Complainants partial payment, proposing impracticable solutions, and threatening legal action and publishing reviews online consumer advocacy platforms.

  The parties to this dispute
  The Company has:
  - never breached the Contract. Company has timely performed all its obligations under the Contract, to-date;
  - justifiably relied to its detriment upon Complainants payment promises in the Building Contract and remains liable to Mill for the full amount of the Steel Contract, due to Complainants material breach of the Building Contract and failure to cure the same;
  - attempted to work with Complainant according to the terms of the Building Contract, but Complainant responded only with rigid,unreasonable, offensive, and legally indefensible demands and complaints posted to the BBB; and
  - several causes of action against Complainant under Florida law, including without limitation action Floridas contract laws and tort laws; and
  - tried to work with Complainant and accommodate Complainants requests, but Complainant has remained steadfastly committed to only to breaking the promises which had induced the Company to enter into the Building Contract.
  The Complainant has:
  - materially breached the Building Contracttwice;
  - steadfastly refused to cure Complainants Material Breaches;
  - steadfastly refused to take any responsibility for Complainants Material Breaches;
  - steadfastly refused to honor any of Complainants legally enforceable contractual obligations;
  - steadfastly refused to even acknowledge the language of the Contract, let alone Complainants contractual obligations, going so far as to refer to Companys references to the Building Contracts controlling provisions as mere legal jargon and contract citations designed to distract from the simple truth, presumably, in an attempt to (A) distract the Reviewer from the implications of said provisions and their material breach by the Complainants and (B) accuse the Company of that which Complainant is actually doing, by publishing for Complainants sole and exclusive benefit several false or misleading statements reasonably likely to harm the Companys business, reputation,and goodwillactions for which Company may seek full and complete remedy under Florida law;
  - steadfastly demanded that the Company put the Building on hold and at Companys own expense store the structural components of Complainants building until March, 2026;
  - steadfastly refused to pay for any increases in materials,labor, freight, and delivery costsover which Company has no controlwhich may be charged by the Mill or freight companies due to Complainants excessive and unexcused delay; and
  caused the Company to incur significant damages on the Building, including liability under the Steel Contract and other expenditures which Complainants actions have forced Company to makeactions for which Company may seek full and complete remedy under Florida law.

   

  Complainant claim 1: Misrepresentation Led to This Agreement
  
  1. Misrepresentation Led to This Agreement
  "Steel Commanders sales team made clear,repeated promises:
  "-That my delivery timeline was flexible and could adjust based on permitting
  "-That I would receive 20 roofing panels,confirmed via written text
  "-That they would provide architectural and permitting support, including local architect referrals in ******, **.
  "These were not minor points. These were decisive assurances that led me to move forward with the contract. Now, the company tries to deny or downplay them by leaning on what wasnt included in the contract fine print. Under both Floridas Deceptive and Unfair Trade Practices Act (FDUTPA) and Washingtons Consumer Protection Act (RCW *****), deceptive representationswhether written or verbalare not excused simply because they werent restated in boilerplate legal terms"
  
  
  Companys response to Complainant claim 1
  

  Here, Complainant makes the following four (4) claims:
  

  1.)  The first, regarding delivery timeframe is moot,because Complainant does not wish to take delivery of the Building.
  

  2.)  The second, regarding  20 roofing panels, is moot, because Company has already agreed to provide 20 roof panels, despite that the Building Contract only called for seven (7) roofing panels, as noted in Companys response to Complainant substantially similar BBB complaint filed by Complainant on 4/25/25 (4/25/25 BBB Complaint), which has been closed by the BBB due to Complainants failure to respond to the Companys reply.
  

  3.)  The third, regarding architectural and permitting support, is moot, because Complainant does not wish to take delivery, as noted above. Moreover, per section 12 of the Building Contract, the Complainant is responsible for making all payments to obtain and for obtaining all required building permits and for any other authorization needed to erect or construct the building or structure, as Company is not a permitting consultant and does not claim to be. For Complainant to suggest the same is, at best, disingenuous. However, if Complainant wishes to accept delivery of the Building under contract, then the Company would happily provide Complainant with a list of architects.
  

  4.)  The fourth, regarding consumer protection laws, is a vague statement of Complainants understanding of a deceptive representation. Complainant has failed to provide relevant statutory language, citations to relevant statutory language, or any evidence of a deceptive representation by the Company. Company, on the other hand, could offer as evidence of Complainant deceptive representation the evolution of Complainants argument, from the claims made by Complainant in Complainants emails to Complainants revised claims in the said 4/25/25 BBB complaint to Complainants further revised claims in the present Complaint.  

   

  Complainant claim 2: No Meaningful Progress
  "On December 18, 2024, I received a welcome email from ****** ***** that explicitly described the delivery schedule as tentative and stated that final specifications and approvals were still needed. This confirms that the project had not entered fabrication or final planning. On January 3, 2025, I received generic preliminary plans from ******** ****. These were not customized to include my desired Accessory Dwelling Unit (ADU) layout. In that email,******** stated they would wait for my floor plans before making any changes to the building. The project was clearly paused, awaiting my input. However, I was also waiting on Steel Commander to fulfill their commitment to provide local architect referralswhich they said they would email to help me design the *** and complete my plans. I never received that referral list. On January *******, I followed up by email to both ****** ***** and ******** **** specifically to say I had still not received the architect suggestions they promised. That email was ignored. As a result, I was unable to finish the plans they were waiting for, and Steel Commander never re-engaged or initiated the next step. They left the project in limbo. Their claim that I caused delays or breached the agreement is false. The breakdown in progress came from their failure to deliver critical support, respond to follow-up communication, or move the project forward"
  
  Companys response to Complainant claim 2
  
  Regarding meaningful progress, Company has ordered the Steel pursuant to the Steel Contract.The structural components of the Building have been completed. Secondary components would be fabricated in the Final Detailing phase (phase II) of a buildings production process. Note that in the event of prolonged delay by a customer, any ****************** which has been purchased but not yet fabricated (such as that which Company has purchased for the secondary components of Complainants building)may get allocated to a different project, to avoid incurring storage fees for storage of the unfabricated steel by the mill during the period of the customersin this case, Complainantsprolonged and unexcused delay.
  
  Regard referrals, clerical errors can occur. The Companys project managers work extremely hard to satisfy all customer requests, such as Complainants request for local architect referrals, but they are only human. The Company will gladly provide Complainant with a list of architects if Complainant wishes to proceed with the Building under contract.
  
  Moreover, Company may but is in no way obligated to provide Complainant with any such list, and such list which Company does provide is provided by Company as a courtesy. To-wit, section 15 of the Building Contract provides:
  
  Upon request, Seller may supply the name(s) of: potential manufacturers or vendors to supply additional components; contractors to install concrete, to erect the building or to install building components, or to perform other work pertaining to construction of the building; engineers to design a foundation for the building; and engineers or architects for performance of other work related to construction of the building. Seller has not investigated such persons and the provision of name(s) does not constitute a recommendation of their skill or competence.  It is important that Buyer rely solely on its own investigation and conduct its own due diligence when selecting a manufacturer, vendor, contractor, engineer or architect.

   

  Complainant claim 3: Complainants Good-Faith *********************************************** claims that Complainant had remained committed to working with Steel Commander [and] proposed two good-faith solutions. To be clear, Complainant has remained committed only to Complainants proposed good faith solutions, all of which are: for the Complainants sole and exclusive benefit; without legal, equitable, or moral justification; detrimental to Companys business, reputation, and goodwill; and may be deemed coercive.  Complainants so-called Good-Faith Solutions consist of the following options:
  
  Complainants Option 1: Modify the building to a smaller size (e.g., 40x20) to reflect my changed financial situation, and extend the delivery to March 2026which would give me time to settle into a permanent home in *********
  
  Companys response to Option 1
  

  Company has already discussed this option with Complainant. Company agreed to place the Buildings production on hold and store its structural component outdoors (as the Company is not equipped for building storage)until the Complainants proposed new delivery date of March 2026, provided that:
  
  (1)   Complainant pays for any and all increases in materials,labor, freight, and delivery costs instituted by the Mill or freight companies (pursuant to Contract sections 3(A), 5(A), 6, and 18); and
  
  (2)   Complainant waives all claims for any potential weathering or staining caused by outdoor storage. Company explained it has no control over such cost increases. Company explained does not have indoor storage space.
  
  Complainants response was to reject Companys accommodation efforts; refuse payment responsibility for any such cost increases; repudiate (and thereby materially breach) the Building Contract; and demand Company restock the components which are customized to Complainants specifications and local wind,weight, and seismic load bearing requirements for the exact elevation and location of the intended erection locus.
  
  Here, Complainant is essentially asking Company to pay for and keep the Steel (for the original building) and start over with a new building. To fulfill this good faith solution, the Company would need to (1)engineer an entirely new (smaller) building to Complainants specifications and made with withstand the regulatory wind, weight, and seismic loads specific to the elevation and latitudinal-longitudinal coordinates of the intended erection locus;and (2) order and buy the steel for the smaller building, as well. First, this good faith solution would force the Company into accept even more liability on Complainants behalf, and to do so, again, based on Complainants promise to pay the Company back in three payments (Preliminary Engineering Deposit, Final Detailing Deposit,and Balance payment). Obviously, this good faith solution is untenable, given Complainants record of material breaches, accusations, unreasonable demands, and alleged circumstances.
  
  Note that Complainant fails to mention that Complainants response was to repudiate the Building Contract; refuse to pay any such increased costs which may be incurred during Complainants year-long delay; and demand that Company at Companys expense store the completed component of the Building for an effectively indefinite period of time, while Complainant purportedly tries to find a buyer of the property which is identified in the Building Contract as the Buildings intended erection location.
  
  Moreover, Complainant completely ignores Complainants contractual promise to pay for the Steel for the Building in the Building Contract. This good faith solution would leave the Company in any even worse position than it is in now. This solution would solve the breaching partys problem, but would only cause non-breaching Company to incur more liability and damages caused by Complainants Material Breaches of the Building Contract.
  
  Rather than a constituting a solution, the Complainants Option 1 instead plainly demonstrates Complainant Xenia Aguinaldos bad faith attempt to try to avoid contractual liability and coerce the Company to achieve the Complainants desired outcome. 

  Complainant's Option 2: "Transfer the contract to the buyers of our property in ******, **,where the structure was originally intended to be built. Steel Commander refused to consider either. Their response was rigid, defensive, and more focused on legal positioning than customer service or resolution."
  

  Companys response to Option 2
  On February 24, 2025, Company informed Complainant that Company does not and has never been party to a contract assignment, as contract assignment (1) is well outside the scope of the Companys experience, expertise, and offered services;and (2) by Buyer without Sellers written consent is prohibited by section 21 of the Building Contract. Company advised Complainant that, if Complainant wished to transfer Complainants interest in the Building, the Complainant would need to own the Building, by paying for it; once owned, Complainant would be free to transfer the Building to whomever Complainant wished to transfer it.There would be no logical reason for Companys involvement in a such a transaction, as involvement would only expose Company to more unnecessary liability caused by Complainant. In any event, at this point, the Complainant had not yet identified a prospective purchaser of the property. Clearly, Option 2 was neither in Good-Faith [sic] nor a Solution for anyone but the Complainant.
  
  
  Complainants Option 3: "I Demand a Full Refund. Steel Commander delivered no engineering beyond generic plans, no permitting support, and no verified fabrication or production. They failed to follow through, stopped communicating, and ultimately abandoned the customer they claimed to support. I demand a full refund of $19,775. This is not a cancellationit is a response to non-performance and misrepresentation."
  
  Companys response to Option 3
  

  To-date,Complainant has made one partial payment. The amount of Complainants said partial payment is equal to less than half of the cost of the Steel and none of the Companys other costs.
  
  Complainant now demands a full refund of the said partial payment amount,despite that the Building Contract clearly allows Company to retain such amount as partial recompense for losses incurred by the Company due to Complainants Material Breaches and failure to cure Complainants Material Breaches. Complainants demand is wholly unjustified.
  
  Note that upon receiving Complainants signed Building Contract, the Company entered with Mill into the Steel Contract and bought from Mill the Steel needed to produce the Building. Upon execution of the Steel Contract, the Mill allocated from the ***** inventory the Steel needed to fill the Steel Contract. At that moment,the Company on ************ behalf became liable to the Mill for the full cost of the Steel Contract. Company did so based on Companys reasonable reliance upon Complainants contractual promises in the Building Contract, whereby:

     (A)Company agreed to become liable to the Mill for the full cost of the Steel Contract (regardless of whether or not Complainant has a job); and

     (B) the Complainant agreed to make three on-time payments to Company and remain responsive to Company at least until the building has been delivered to the customer (generally, 3 to 9 months).
  
  The Company needs all three of Complainants agreed payments, because Company uses the funds from those payments to pay for the Steel Contract, produce the Building, and deliver the Building by the end of the estimated delivery date period.
  
  Should Complainant fail to make all three payments,the Company will suffer significant losses on the Complainants behalf, and will have done so based upon Companys reasonable and detrimental reliance upon Complainants voluntarily-made contractual promises in the Building Contract.
  
  Therefore, Complainants Material Breaches have already exposed the Company to liability for the amount remaining due on the Steel Contract, which is more than the amount of Complainants said partial payment and includes none of Companys other costs and damages.

   

  Conclusion

  Again, Company has not breached the Contract and has timely performed all its responsiblities thereunder. Complainant has materially breached the Building Contract twice, makes unreasonable demands, false or misleading statements meant to damage Company, and has caused Company to incur significant damages which Company is entitled to recover and intends to recover, pursuant to the Building Contract and to the fullest extent permitted by Florida law.

  Complainant Complainant should be closed and dismissed.

  Customer Answer

  Date: 06/06/2025

  
  Complaint: 23279106
  
  I respectfully dispute Steel Commander Corps rebuttal and remain firm in my request for a full refund of $19,775. Their lengthy legalistic reply is an attempt to distract from the central issue: Steel Commander did not provide the core services they represented during the sales process, and they failed to deliver any usable product or support to advance the project. I entered into this agreement after being aggressively sold on key verbal and written promises that turned out to be false. Steel Commander used high-pressure sales tactics, misled me about material availability and services, and once they had my payment, failed to follow through. Their approach is predatory and exploitative, especially given how quickly they shifted from promises to legal threats when I raised concerns. Below is my response to their main arguments:
  
  1. Misrepresentation Remains Central to This Dispute
  Steel Commander repeatedly attempts to dismiss misrepresentation by saying my concerns are moot due to the contract. But in reality:
  - Delivery timeline: Their salesperson, *******, explicitly said the schedule was flexible due to permittingsomething I relied on to proceed. That is central to the nature of the agreement, not irrelevant because delivery hasn't happened.
  
  - Roofing panels: I appreciate their agreement to provide 20 panelsbut that agreement was only honored after I raised the issue, showing the original error. Moreover, they never issued an updated or revised contract reflecting the change, which further illustrates a lack of transparency and accountability.
  
  - Architectural referrals: These were promised, not courtesies, and were necessary for me to complete the plans required to move forward. I followed up repeatedly, including an ignored email on January 30, 2025.
  
  - Legal disclaimer: Steel Commanders positionthat verbal and written communications outside the contract are meaninglessis not just incorrect, its deceptive. This tactic attempts to invalidate the very promises they used to secure my payment. Consumer protection laws in both ******* (******) and ********** (RCW *****) make clear that misrepresentationswhether or not theyre buried in fine printare actionable. Trying to dismiss those misrepresentations after the fact only reinforces the pattern of predatory behavior that I have experienced with this company.
  
  2. No Real Progress Was Made Despite My Good-Faith ***************** my initial call with sales representative *******, I was explicitly told the discounted price was due to leftover steel in stock that could be cut to my specifications. This was presented as a key selling point and urgency driver to move forward. At no point did anyone disclose that a custom mill order had already beenor would beplaced. Steel Commanders later claim that they committed to a mill order contradicts what I was originally told. It appears they misled me from the beginning or are now misrepresenting the sequence of events to justify retaining my payment.
  
  Steel Commander claims they purchased steel and began work. Yet:
  - The plans I received were generic and required further customization, which they admitted in writing would not proceed until I sent *** plans.
  
  - I could not finalize those plans because Steel Commander failed to follow through on their repeated promises to provide contact information for local architectsa critical step they acknowledged was needed before further customization could occur. I was left in *****, waiting on resources they assured me were coming, but that never arrived. Without those referrals, I had no way to complete the necessary plans, and they never made the slightest effort to remedy the situation.
  
  - They allege I caused delays, but in reality, the project stalled entirely because of their inaction, broken promises, and repeated failure to follow through on even basic commitments. I made it clear I was willing to work with them to find a path forward, yet my efforts were met with silence and avoidance. Instead of taking responsibility, they chose to shift blame onto me.
  
  - If steel was truly purchased and fabrication began, Steel Commander should easily be able to produce supporting documentationsuch as receipts, mill order confirmations, fabrication timelines, or photos of progress. But the reality is, I never even asked for proof because I wasnt made aware anything needed verifying. I trusted what ******* told me during our initial callthat they had leftover steel in stock ready to cut to my specs. It wasnt until much laterspecifically, when I read their latest BBB responsethat I first learned they are now claiming a custom mill order had been placed. I was never informed of this at any point prior. That fact alone speaks volumes. Had I known that a custom mill order was being placed, I would have questioned it immediately. But I didntbecause they led me to believe the steel was already in stock. Their failure to disclose this upfront, and their decision to only reveal it now, further underscores how they withhold critical information to protect themselvesnot to inform or serve the customer. The fact that their story continues to shiftand that theyve never volunteered any proof unless pressedonly reinforces how deceptive and untrustworthy their conduct has been.
  
  3. My Proposed Solutions Were Reasonable, Not Coercive
  I proposed three good-faith options to move forward, all grounded in compromise:
  
  Option 1: Modify and Delay
  I asked to downsize the building and delay delivery until March 2026giving me time to buy a permanent home here in ********. Steel Commander refused unless I waived all rights and accepted full responsibility for any deterioration caused by outdoor storage.
  
  But heres the contradictionthey originally told me they already had leftover steel in stock that would be used for my project. If that were true, they were already storing it. Why would storing it longer now suddenly shift all liability to me? It makes no senseunless what they told me from the beginning wasnt true. This bait-and-switch response wasnt a good-faith negotiation; it was a self-serving move to push liability back onto me while ignoring the misrepresentations they used to secure the contract.
  
  Option 2: Transfer to Buyer
  Steel Commander dismissed this option as "coercive," which is an absurd and unfounded claim. Contract assignments are a standard, widely accepted practice not just in construction, but across industriesfrom solar panels to home security systems and equipment financing. These types of transfers are especially common when a property is listed for sale or changes ownership before work is completed. From solar panel leases to home warranties and construction agreements, transferring obligations or benefits to the new property owner is a standard and reasonable solution in real estate and service contracts alike.
  
  I offered a practical, common-sense solution: transfer the building to the new owner of the property, someone who could have used it exactly as intended. This was not an attempt to avoid responsibilityit was a good-faith proposal to salvage the project and mitigate waste. Rather than working with me to explore how the transfer could be structured safely and fairly, they shut it down without any discussion or consideration. Their refusal to even entertain a reasonable alternative once again highlights their pattern of inflexibility, poor communication, and unwillingness to operate in good faith.
  
  Option 3: I Request a Full Refund
  As already mentioned, I was told by sales representative ******* that the discounted price I received was due to leftover steel that could be cut to my specifications. This was clearly used as a selling point to pressure a quick sale. Yet now, Steel Commander claims they placed a custom mill order on my behalfwithout ever informing me. That directly contradicts what I was told and appears to be either a bait-and-switch tactic or a post hoc justification to retain my funds. If they were being honest from the beginning, there would be no discrepancy between their current explanation and what I was promised at the outset.
  I requested a refund because, to this day, I have received no customized engineering, no architectural support, no fabrication confirmation, and no delivery. The plans sent to me were generic and not tailored to my *********** Steel Commander also failed to deliver on their repeated verbal assurances that they would help connect me with local architects near my location in ******, **. That assistance was never provided, despite multiple follow-ups, including an ignored email on January 30, 2025.
  
  I paid $19,775 with the expectation of active project progression, including the architectural support they promised. Without it, I was unable to complete the required plans to move the project forward. That lack of supportcombined with the absence of customized engineering, fabrication confirmation, and deliveryconfirms that meaningful work never occurred. Steel Commanders claim that my partial payment covered their costs is entirely unsupported. I was never asked for any additional payments after my initial depositno invoices, no reminders, no payment schedule. If they truly intended to move forward, why wasnt I ever contacted about the next steps or balance due? The silence speaks for itself. They have refused to provide any third-party invoices, production photos, or verifiable documentation of materials or work performed.
  
  Additionally, Steel Commander has falsely claimed that my first payment was dishonored. That is completely inaccurate. I was never notified by my bank of any *** (non-sufficient funds) issue, and no fee was assessed. In fact, to avoid any potential delays or confusion, I proactively issued a second check to ensure payment was received. If I had any intent to avoid payment, I would not have taken immediate steps to resolve the issue myself. This accusation further shows their pattern of twisting facts to suit their narrative rather than acknowledging my good-faith efforts.
  
  Therefore, I am requesting a full refund as a fair and reasonable resolution.
  
  4. Their Language and Tactics Are Disproportionate and Inappropriate
  Steel Commanders tone is needlessly aggressive, framing me as rigid and unreasonable, while suggesting I acted in bad faithall without providing any substantive evidence of completed work. I am a private citizen exercising my right to report legitimate and well-documented concernsnot launching a personal attack.
  
  Their response is filled with inflammatory language, legal intimidation, and accusations that appear designed to silence and discredit rather than resolve. Worse, their tactics seem to follow a pattern, especially toward women. After sharing my experience, I was warned by several former customersalso womenwho experienced similar dismissiveness, gaslighting, and retaliatory tactics from this company. This raises serious concerns not only about their professionalism, but about how they treat women who challenge them or expect accountability.
  
  Their claim that I caused them significant damages is not only unsubstantiated but feels like a deliberate act of retaliationan attempt to deflect from their own broken promises and failure to deliver. Rather than owning their conduct, theyve chosen to vilify me for speaking out, which only reinforces the predatory and unprofessional way they operate.
  
  5. Bottom Line: No Product Delivered, No Service Rendered
  Despite their verbose claims:
  - I received no finished product. There was no final engineered design, no fabrication, no deliverynothing of substance that demonstrated even partial progress on the structure I paid for. Despite their claims, Steel Commander failed to produce a single tangible deliverable that could justify the nearly $20,000 I was charged. Their complete lack of output speaks volumes about how little effort was actually made.
  
  - I received no architectural support. Despite their repeated assurances that they would connect me with local architects to help finalize my ADU plans, I followed up multiple times and was met with silence. It was cricketslike they were brushing me off entirely. That promised support simply never came, and their lack of response made it impossible to move forward.
  
  - The project came to a complete standstill after they sent generic preliminary plans that lacked any customization or actionable detail, and then outright ignored my documented follow-up requestsspecifically, my requests for the architect contact list they promised to send. Their silence made it impossible to complete my ADU plans or move forward, and made clear they had no intention of honoring those commitments.
  
  - Steel Commander lured me in with specific promisesmost notably that they had surplus steel on hand, which could be quickly cut to my specifications, allowing me to save both time and money. They presented this as a rare opportunity for discount pricing and pressured me to act fast and sign a contract before they went on their Christmas break. Now they claim a custom mill order was placed on my behalfsomething never disclosed until after I challenged their lack of progress. Their shifting explanations and inconsistent statements only further confirm that they were never being truthful. This pattern of changing narratives reveals a predatory business model designed to mislead customers into signing contracts while providing little to no follow-through once payment is secured. I relied on those representations in good faith, but they turned out to be false. I was misled into signing a contract under false pretenses, based on a sales pitch that quickly unraveled once they had my payment.
  
  - I requested a refund because Steel Commander took nearly $20,000 under false pretenses and gave me nothingno product, no final engineering, no support, and no follow-through. Their behavior is not just negligent; it borders on fraudulent.
  
  Conclusion and Request
  Steel Commanders response tries to bury the issue under legal jargon, but the facts are clear:
  - Steel Commander misled me with false assurances about available materials, flexible timelines, and architectural supportall of which proved untrue.
  - I made repeated, documented efforts to move the project forward and seek a solution, only to be ignored, dismissed, and ultimately judged and accused of dishonesty for taking a job out of statesomething I did to support my family. Rather than showing any empathy, they twisted my personal circumstances into a narrative that blamed me for their own failure to perform.
  - Steel Commander took nearly $20,000 from me and failed to deliver a single usable outcomenot one finalized drawing, no permits, no fabricated materials, and absolutely nothing I could use or rely on. Their failure to perform on even the most basic terms of the agreement is inexcusable.
  - Im not seeking special treatmentIm defending myself against a company that has attacked my character, twisted my words, and blamed me for their own failure to deliver. Steel Commander failed to honor the contract, ignored their commitments, and attempted to discredit me instead of taking responsibility. I deserve a full refund for the project they never started and the harm theyve caused through their deceitful conduct.
  
  I ask the BBB to recognize the clear pattern of misconduct in this case and support a resolution that holds Steel Commander accountable. They took my money, misrepresented what they would provide, failed to deliver, and then tried to discredit me for speaking up. I urge the BBB to help secure the return of the $19,775 I paid under false pretenses.
  
  Sincerely,
  ***** *********

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, I signed a contract with Steel Commander Corp and paid a Deposit of $19,775.00. I moved forward based on verbal and written assurances that the Expected Delivery Date (March 2025) was flexible and could be adjusted based on permitting timelines. I was also told the building would include 20 roof panels, although the written contract listed only 7. I raised this discrepancy, and Steel Commanders representative confirmed in writing via text that the building would include 20 panels. However, no revised contract was ever issued to correct this material difference.Shortly after signing, I experienced a job loss and secured a new employment opportunity requiring my familyincluding three young childrento relocate from ********** to ********. I promptly notified Steel Commander and proposed reasonable alternatives, including modifying the order or transferring the contract to the new homeowner purchasing our Washington property.Despite these good-faith efforts, Steel Commander declined to work toward a resolution. To date:- No finalized engineering work has been delivered - No materials have been fabricated or ordered - No Final Detailing Deposit has been requested or paid Despite no tangible progress, Steel Commander continues to retain the full $19,775.00 deposit. Given the Expected Delivery Date language in the contract, the uncorrected misrepresentation about roof panels, and the complete absence of delivered services, I respectfully request BBBs assistance in facilitating a full refund.

  

  Business Response

  Date: 05/08/2025

  Respondent Company's Response to Complainant ***** *********** 4/25/25 Better Business Bureau ("BBB") Complaint

   

  Summaries of the complainant's and respondent's current statuses under the contract between them:

  The complainant is in material breach of contract and refuses to try to resolve the matter, whereas the respondent has fulfilled all its obligations under the contract to-date. 

   

  Summary of the facts:

  On December 13, 2024, complainant ***** ********* (Complainant) and respondent company (Company) entered into a contract (Contract) for the Companys production and delivery of a custom steel building to Complainant by the end of March, 2025 (Estimated Delivery Date), in return for three payments to be made by Complainant.
  
  On December 16, 2024, Complainants attempted first payment was returned unpaid by ****************** which constituted Complainants first breach of the Contract (per sections 3(A) and 5(A) and first and third paragraphs of the Contract). The Company granted Complainant the benefit of the doubt, however, and chose to not enforce said breach and, instead, adopted a posture of leniency by allowing Complainant additional time to perform Complainants contractual payment obligation. Company subsequently received Complainants first payment on December 19, 2024, which was by then past due.
  
  On January 3, 2025, Complainant advised she had an architect working on plans for the buildings living quarters and would contact Company upon her receipt of hers architects plans, which she stated would be delivered to Company soon as the following week. Company accommodated Complainants request and agreed to wait a few more days for Complainants architects plans. However, Complainant did not contact Company again until almost two months later, on February 24, 2025, constituting Complainants second breach of the Contract, due to Complainants prolonged, unexcused delay (pursuant without limitation to sections 3(A), 3(B), 5(B), and 6 of the Contract).
  
  On February 24, 2025, after having made only one of the three payments Complainant had agreed to make, Complainant attempted to unilaterally cancel the Contract and declared Complainants refusal to make any more contractually required payments, thereby constituting Complainants third breach of the Contract, namely Complainants breach of the Contracts payment and cancellation terms (sections 5(A), 5(B), and 6) both of which are material terms to the Contract.
  
  Despite Complainants, by then, three separate breaches of the Contract, the Company in good faith still attempted to resolve the matter by trying to work with Complainant, to help Complainant avoid liability under the Contract. The Companys Project Manager tried to review with Complainant the Complainants options for resolving the issue, which included:
  
  1) Complainant paying for the building, taking delivery of the building, and privately selling the building on her own. Complainant rejected this option, citing lack of money, thereby constituting Complainants first refusal to cure Complainants material breach.
  
  2) Company giving Complainant additional time within which Complainant may mitigate her loses, but remain subject to any and all steel price increase instituted by the factory (in response to recent U.S. tariffs on foreign steel). Complainant rejected this option, citing Complainants unwillness to accept responsibility for the payment of any potential steel price increases to be incurred due to Complainants continued delay, thereby constituting Complainants second refusal to cure Complainants material breach.
  
  3) Negotiating a release agreement with Company, by which Complainant would be released from all further contractual obligation and Company would retain (pursuant to section 6) the full amount of Complainants first and only payment, as partial recompense for the Companys damages caused by Complainants material breach. Complainant rejected this option, citing Complainants unwillingness to make any payments or suffer any loss of any amount whatsoever under the Contract, thereby constituting Complainants third refusal to cure Complainants material breach.
  
  4) Engage in litigation against Company, in which Complainant will likely be found liable, at mininum, for the agreed liquated damages specfied in the Contract. Complainant appears to favor this option, based on the tacit threats Complainant made on and since February 24, 2025.
  
  As the foregoing makes evident, the Complainant refuses to cure, attempt to cure, or attempt to mitigate Complainants ongoing material breach, despite Companys requests, accommodations, and efforts to resolve the issue, to Companys continuing detriment.
  
  As such, the Company is entitled to recover damages caused by Complainants breach, pursuant without limitation to sections 5, 6, 16, 18, 19, and/or 20 of the Contract.
  
  Despite the foregoing, Complainant has still resorted to making unwarranted demands, tacit legal threats, and unfounded allegations against the Company, including those in the Complainants present BBB complaint (filed 4/25/25) and Complainants second BBB complaint (filed 5/2/225), the latter of which is substantially similar to the present BBB complaint and appears to attempt to modify original account set forth in the present BBB complaint. 
  
  
  

  Complainant's 1st Claim: Expected Delivery Date: "In December 2024, I signed a contract with Steel Commander Corp and paid a Deposit of $19,775.00. I moved forward based on verbal and written assurances that the Expected Delivery Date (March 2025) was flexible and could be adjusted based on permitting timelines."
  
  Company response:
  
  Complainant claims a right which the Contract does not grant and, indeed, clearly precludes, including without limitation under sections 3(B) and 12 of the Contract.
  
  Section 3(B) of the Contract provides,in relevant part:
  
  Buyer agrees that any delivery dates stated by Seller . . . may be subject to change by Seller without notice, and are based on, among other things, . . . Sellers prompt receipt from Buyer of all payments, information and documents Seller needs to supply the goods ordered. Seller will use reasonable efforts to meet the indicated delivery date(s) but Seller . . . shall not under any circumstances be liable to Buyer for any actual, special, punitive, incidental, consequential, direct or indirect damages of any kind whatsoever incurred by Buyer . . . and the Buyer specifically waives and promises not to assert any and all claims for damages against Seller arising therefrom. Seller shall not under any circumstances be liable to Buyer . . . for damages or otherwise for any delay . . . if such delay, default or failure is due to causes or conditions beyond Sellers control, including without limitation, . . . acts of Buyer[.] (emphasis added).
  
  Per section 3(B), the Estimated Delivery Date is flexible only to the extent that Complainant has promptly performed all Complainants obligations due under the Contract. As stated above,Complainant several times reiterated Complainants refusal to perform Complainant remaining two of three material payment obligations required by the Contract,thereby waiving any potential delivery date flexibility which may have been afforded to Complainant under the Contract.
  
  Furthermore, section ******************************* relevant part:
  
  Buyer is solely responsible for investigating and ascertaining all zoning by-laws,rules, regulations and ordinances and all building codes and building permit requirements applicable in and to the area or territory where the building or structure purchased hereunder is to be erected . . . . Buyer is responsible for making all payments to obtain and for obtaining all required building permits and for any other authorization needed to erect or construct the building or structure, including supplying at Buyers own cost any drawings, plans or information required to obtain building permits or any authorization needed for construction (emphasis added).
  
  Per section 12, the onus and entire responsibility of securing all required permitting approvals prior to building production is solely on Complainant. In fact, Complainants execution of the Contract without first having secured the said necessary permitted approvals constituted Complainants fourth breach of the Contract. Note, however, that Company still did not institute breach of Contract proceedings against Complainant, opting instead to try accommodate the Complainant, as recounted above.
  

   

  Complainant's 2nd Claim: Missing roof panels: "I was also told the building would include 20 roof panels, although the written contract listed only 7. I raised this discrepancy, and Steel Commanders representative confirmed in writing via text that the building would include 20 panels.However, no revised contract was ever issued to correct this material difference."
  
  Company response:
  
  As noted by Complainant and shown in the image of text messages between Complainant and Company, which Complainant attached to the present complaint, the Company in good faith had already agreed to give to Complainant the 13 additional roof sheet panels, without any additional charge therefore or adjustment to the buildings Total Purchase Price. Therefore, this issue is moot, as Company had already accommodated this request by Complainant, as evinced by the said text message communications depicted in the said attachment.

   

   

  Complainant's 3rd Claim: Impossibility: "Shortly after signing, I experienced a job loss and secured a new employment opportunity requiring my familyincluding three young childrento relocate from ********** to *********I promptly notified Steel Commander and proposed reasonable alternatives,including modifying the order or transferring the contract to the new homeowner purchasing our Washington property. Despite these good-faith efforts, Steel Commander declined to work toward a resolution."
  
  Company response:
  
  Complainant claims that Complainants performance has made impossible or excuses Complainant from further performance of Complainants contractual obligation. However, the doctrine of impossibility on which Complainant relies is not applicable to Complainants situation, because the doctrine of impossibility applies only circumstance of objective impossibility. Here, the Complainant still owns the Washington property in ********** which Complainant had originally intended for the buildings erection.
  
  Moreover, Company has reason to suspect that Complainant might still live at the said Washington property, despite Complainants claim of having moved to ********, because Complainant failed to provide Complainants ******** address, after Company requested the same as part of Companys good faith effort to try to accommodate Complainants request to redirect Complainants building to Complainants allegedly new address in ********. In any event, since Complainant still owns the property originally intended for the buildings erection, it is definitely not objectively impossible for Complainant to take delivery at that property. Further,under the Contracts governing law of the State of Florida, the doctrine of impossibility does not apply to reasonably foreseeable situations which the parties to a contract could have controlled by the terms of the contract. In this case, the parties could have controlled the situation at the inception of the Contract, by including terms in the Contract which under present circumstances could have allowed Complainant to temporarily stay Complainants contractual performance. Therefore, the doctrine of impossibility is inapplicable to Complainants situation, and the Complainants nonperformance is not excused thereby.
  

   

   

  Complainant's 4th Claim: Refund and cancellation requests: "To date: No finalized engineering work has been delivered; No materials have been fabricated or ordered; No FDD has been requested or paid; Despite no tangible progress, [SCC] continues to retain the full $19,775.00 deposit. Given the Expected Delivery Date language in the contract, the uncorrected misrepresentation about roof panels, and the complete absence of delivered services, I respectfully request BBBs assistance in facilitating a full refund."

  
  As noted, Complainant and Company entered into an enforceable contract under Florida law whereby: the Company agreed to produce and by the end of March, 2025, deliver to Complainant a steel building customized to Complainants specifications and engineered to meet local wind and snow load regulations; and,in return, he Complainant agreed (page 1 of the Contract) to make each of the following three (3) payments:
  
  a Preliminary Engineering Deposit (phase one of production);
  a Final Detailing Deposit (phase two); and
  a Balance (phase three).
  
  The amount of each payment is shown (on page 1 of the Contract) in the box situated adjacent to Complainants payment authorization signature and immediately above the Contracts first and second paragraphs, which set forth the Complainants said agreed payment terms and the Companys unequivocally stated refund policy.
  
  Companys refund and cancellation policies are set forth in the Contract
  
  Companys clearly stated policies of no cancellations and no refunds consist of legally binding promises and agreements properly set forth and memorialized in the Contract.
  
  Companys refund policy
  
  Companys refund policy consists of the following legally binding Contract provisions governing Complainants (1) payments and (2) Companys refund policy and (3) annunciating Companys strict prohibition against refund issuance, except where required by Florida or federal law or written agreement set forth in a fully executed purchase order contract.
  
  In sum, Companys refund policy provides that ALL DEPOSITS ARE NON-REFUNDABLE (emphasis original) (see the first paragraph of the Contract, page 1),unless otherwise required by law or written agreement memorialized in a fully executed purchase order contract.
  
  The first paragraph of the Contract (page1), provides:
  
  The above-named Buyer agrees to pay Steel Commander Corp. (Seller) the Total Purchase Price of $45,868.00 or the purchase of the steel building described above and in the attached drawings consisting of __ pages (Steel Building) and the components and goods identified herein. The Total Purchase Price is payable in United States dollars by bank cashiers check or certified check as follows: 1)The Preliminary Engineering Deposit shown above shall be paid by Buyer to Seller upon Buyers signature hereof; 2) The Final Detailing Deposit, which is Fifteen percent (15%) of the total purchase price, shall be paid by Buyer to Seller within five to seven (5-7) consecutive calendar days after Buyer has confirmed the Preliminary Engineering to Seller; and 3) The Buyer shall pay the full Balance shown above at least five (5) days prior to the delivery date if paying by wire or at least ten (10) days prior to the delivery date by bank cashiers check or certified check made payable to Steel Commander Corp.  Steel Commander Corp.will request a copy of the proof of payment for the Final Balance Payment at least two (2) weeks following the execution of the Booking Letter and Buyer shall provide Steel Commander Corp with a photocopy of the proof of payment.  If any payment hereunder is made by Buyer by credit card, Buyer by its signature on the face hereof, above,authorizes Seller to charge the credit card for that amount due hereunder.Buyer is solely responsible for unloading the Steel Building and goods ordered and for having the necessary labor and equipment therefore. ALL DEPOSITS ARE NON-REFUNDABLE as engineering and blueprints are started immediately, and manufacturing of building and/or changes to existing starts immediately (emphasis original).
  
  The second paragraph of the Contract (pages 1 and 2),provides:
  
  Upon acceptance by Seller, the Buyer shall not be entitled to a refund of the whole or any part of any payments made by Buyer to Seller. Any check or check-by-fax sent by Buyer will be promptly cashed by Seller and the resulting funds will be held as a deposit by Seller (emphasis added).
  
  Thus, the Companys refund policy unequivocally precludes refunds.
  
  
  Companys cancellation policy
  
  Companys cancellation policy consists of the following legally binding Contract provisions governing (1) payment,(2)cancellation, and (3) remedies and damages.
  

  
  Section 1 clearly states the effect of executing the Contract and the prohibition against Buyers unilateral cancellation or attempted cancellation of the Contract:
  
  This Purchase Order shall become a binding contract upon Buyers execution immediately hereinabove, and by its acceptance in writing by an authorized officer of Seller (Contract) and thereafter cannot be canceled by Buyer under any circumstances without Buyer first reaching an agreement in writing with Seller covering all of Sellers damages.
  

  
  Section 5(A) defines the effect of Buyers attempted unilateral cancellation of the Contract:

  (A)         Buyer agrees that in the event Buyer attempts to rescind or cancel this Contract, or in the case of a breach, repudiation or default by Buyer hereunder (collectively, a Breach), Sellers full damages will be difficult to measure and, therefore, that Seller is entitled to have and recover the following liquidated damages from Buyer: (i) 65% of the Total Purchase Price if Buyers Breach occurs prior to the time the goods are manufactured or procured; (ii)100% of the Total Purchase Price plus all procurement charges (including transportation charges) handling and storage costs, if Buyers Breach occurs after the ordered goods have been manufactured or procured; (iii) 100% of the Total Purchase Price plus all shipping, return freight, procurement charges,handling and storage costs, if Buyers Breach occurs after the goods have been shipped; and (iv) 100% of the Total Purchase Price plus all shipping, return freight, procurement charges, handling and storage costs, if Buyers Breach is with respect to specially manufactured goods, custom ordered or procured goods or Special Products (hereinafter collectively referred to as a Special Order), where the Breach occurs either prior to or after shipment. A Breach entitling Seller to the liquidated damages provided herein includes, but is not limited to, Buyers: failure or refusal to cooperate with Seller in the scheduling of delivery of goods; failure or refusal to accept Sellers scheduled delivery date; placing the order on hold for more than seven (7) days;failure to make any payment when due and in the manner required herein; Buyer initiating a chargeback, dispute or cancellation related to any payments made by Buyer via credit card or check; attempted, threatened or actual cancellation or rescission of this Contract; anticipatory repudiation or repudiation of this Contract; and any other event, act or omission stated herein to constitute a Breach. If the price of the building has been increased by the manufacturer after the Buyer has caused a delay, this Contract will be deemed to have been amended to include all price increases after the Acceptance Date and the Buyers obligation hereunder will be increased to reflect such price increases. Buyer agrees that the amount of liquidated damages specified herein is not a penalty and constitutes an actual good faith reasonable estimate of the actual damages that Seller would be expected to incur upon a Breach by Buyer. The foregoing liquidated damages are in addition to, and not in lieu of, damages recoverable under Section 5(B).
  

  
  Section 5(B) also defines delays caused by [Complainant] Buyerand Complainants responsibility and liability to Company for all damages caused by Complainants delays:
  
  (B)         Buyer is also responsible and liable to Seller for all damages due to delay caused by Buyer or its agents or representatives. Delays caused by Buyer, include without limitation Buyers: (i) notification to Seller to place the order on holduntil further notice from Buyer;  (ii)failure to provide timely approvals of Preliminary Engineering Plans to Seller or Buyers failure to respond to any additional requests from Seller; (iii)failure to timely execute the Booking Letter for the delivery of the building;(iv) failure or refusal to accept Sellers designated delivery date; (v)failure to timely pay any required deposits or the balance owed on the building;and (vi) failure to provide proof of payment for the Final Balance payment at least two (2) weeks following the execution of the Booking Letter. If there is a delay caused by Buyer or its agents or representatives, Seller may then charge Buyer whatever costs or damages Seller incurs by reason of the delay,including incidental and consequential damages, which shall be in addition to the damages provided in Section 5(A).
  
  Pursuant to the common law of contracts, Complainant was required  (and by Company urged) to cure or in good faith attempt to cure Complainants attempted cancellation, unless otherwise required by law or written agreement set forth in a fully executed purchase order contract.
  
  However, as stated, Complainant refused to attempt to cure and refused the Companys said efforts to resolve the issue. Instead, Complainant filed the present BBB complaint and said second BBB complaint.
  
  

  Section 7 further underscores the Companys cancellation policy, by clearly prohibiting cancellation due to a dispute related to the Contract. Section 7 of the Contract provides, in part:
  
  Any dispute shall not entitle Buyer to reject, rescind or revoke acceptance[.]
  
  

  Section ******************************* part:
  
  Upon any default in payment or performance of any of Buyers obligations under this Contract, Seller may declare all Buyers obligations hereunder immediately due and payable, Seller shall have the remedies of a secured party as provided by law, and Buyer hereby authorizes Seller to enter onto Buyers real property to exercise such remedies.  Seller is hereby authorized to file financing statements covering the Collateral.  Buyer will hereafter execute such instruments and perform such acts as Seller may request to establish and maintain a valid security interest in the Collateral in any jurisdiction.
  
  The reason for Companys no-refund and no-cancellation policies is that the steel building production process requires full project commitment from the Company and its customer at contract inception, because that is the point at which the Company buys the materials needed to produce the customers building and commences engineering the buildings preliminary engineering drawings, which Company has duly delivered to Complainant, pursuant to the Contract. Therefore, Complainant has mischaracterized the Companys work done to-date and the Companys delivery of all items due to-date,when, in fact, Company has fully and completely performed all duties and obligations due of Company at this point in the buildings production process, in accordance with the agreed Contract terms.
  
  

  Conclusion and Company's prayer for relief
  

  Therefore, in light of the Contract terms, good faith efforts toward resolution by the Company, and the unwarranted demands,accusations, threats, and contractual nonperformance by the Complainant herein detailed, the Company respectfully asks the BBB to reject and dismiss both BBB complaints filed against the Company by ***********, and on that basis allow Company to forebear its commencement of legal action against Complainant, at least for so long as Complainant does not by its further actions force Company to seek the legal redress to which it is presently entitled pursuant to the Contract.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, 2025, my uncle tragically passed away in a car accident. One of his long-held dreams was to build his own steel shop, and he and my aunt were in the process of purchasing a building from Steel Commander. Just days after his passing, we reached out to the company, hoping for some compassion and flexibility given the circumstances.Initially, ******* expressed sympathy and said he would advocate for us. However, we were soon told that no refundpartial or otherwisewould be considered, not even with a restocking fee. Despite our understanding of contractual obligations, the complete lack of empathy was devastating.The situation has only worsened. The building has still not been delivered, and weve had to reroute it to my husbands workplace just to ensure it can be unloadedsomething Steel Commander doesn't help with. We were later told there might be extra charges for delays, despite the companys failure to follow up before attempting delivery.Adding insult to injury, ******* requested a photo of the cashiers check, claiming my aunt "cant be trusted now"an appalling remark to make to a grieving widow.Instead of helping honor my uncles vision, Steel Commander left us with no support, no options, and no compassion. My aunt is now left to try and sell the building on her own, with no assistance from the company that once sold it to them as a dream.Steel Commander Corp has demonstrated a shocking lack of empathy and customer care. We urge others to seriously reconsider doing business with them.

  

  Business Response

  Date: 05/02/2025

  OUR CUSTOMER

  Our customer did not file the present complaint. I shall hereafter refer to our customer as our customer, with the hope of preserving her anonymity.
  

   

  
  THE COMPLAINANT
  

  Complainant ***** ******:
     1.   is not our customer.
     2.   is the niece of our customer.
     3.   is not party to the Contract between our customer and us (the Contract).
     4.   was not privy to any discussions leading the Contract between our customer and us, either leading up to the Contracts execution or any time during the buildings production process, which included 3 revisions and 1 addendum to the Contract.
     5.   has never contacted us or attempted to contact our Company.
     6.   has never directly communicated to us any of ************ concerns.
     7.   has never attempted to directly communicate to us any of ************ concerns.
     8.   has no reason of which we are unaware for having chosen to publish her concerns on the Better Business Bureau website,rather than at least attempting to communicate her concerns to us.
     9.   is and has always been welcome to directly communicate with us.
  
  
  OUR COMPANY
  

  Our Company produces steel buildings which are:
     1.   customized by our customers,
     2.   tailored by engineers to meet or, in most cases,exceed local building regulations,
     3.   machined by a factory, and
     4.   delivered to our customers.
  
  Each building we produce meets or exceeds local building code requirements, which are:
     1.   typically unique to the given jurisdiction (of which there are thousands in the ***** and
     2.   specific to the erection locations actual physical locus, as determined its by latitudinal and latitudinal coordinates.
  

  Therefore, nearly every building we produce is unique.

   

   PRESENT SITUATION

  We understand this is a difficult situation for our customer. We deeply empathize with her and have been trying to help her find an acceptable solution to the problem. 

  Unfortunately, the building has already been made. The building has been customized to meet our customers needs, which include our customers design specifications, colors choices, and compliance with local building regulations. It cannot be restocked, as Complainant suggests, nor can it be easily resold, except to a buyer who is subject to the same or less stringent local building regulations and likes the buildings design and colors.
  

  Due to our companys refund and cancellation policies, which reflect our pay-as-you go building production process and nature of the commitments involved, we are unable to offer our customer a refund, especially as the total amount paid by our customer to-date is less than the buildings production cost, despite which fact we still offered to release our customer from all further contractual obligation, in return for said sum paid, but our offer was rejected.
  

  Per our Customer, the Complainant also had been, at one point, trying to help our Customer find a solution. However, since then, the Complainant and ************* associates' have launched a coordinated and concerted campaign to publish on several public media platforms a number of intentionally untrue, disparaging, and damaging reviews about our company and its employees, which already negatively impacted our ******** and ****** ratings, intentionally interfered with our prospective business relations, and obviated our economic expectations.
  

  Finally, and perhaps most importantly, our customer has decided to accept delivery of the completed building, pursuant to the terms of the Contract. Our customers completed building is scheduled for delivery to our customer on 5/18/2025.
  

  
  
  COMPANYS RESPONSE TO COMPLAINANTS STATEMENT OF THE PROBLEM

  ************ statement of the problem mischaracterizes or falsely characterizes the problem. Complainant states the following in the present complaint, in which Complainant makes the following quoted claims: 

              Complaint Involves: Repair Issues
  This is a mischaracterization. No repairs are at issue in this matter.

                The building still has not been delivered, and weve had to reroute it 

   This is a mischaracterization. Our customer had asked to cancel the building, which halted its initially intended delivery date. Our customer is now accepting the building and has rescheduled its delivery. The building is now scheduled to be delivered to our customer during building season, on May 13, 2025.

               follow up before attempting delivery
  
  This is a mischaracterization. We have followed up multiple times. The building will be delivered to our customer on 5/13/25, as our customer is now accepting delivery.

               claiming my aunt cant be trusted
  
  This statement is false. This is also a particularly appalling allegation, given the circumstances of our customers situation.
  
  Furthermore, per the first paragraph of the Contracton page 1, immediately below our customers electronic signatureall customers must provide proof of funds for their Final Balance Payment within two (2) weeks of signing a delivery Booking Letter.  The Final Balance Payment represents half (50%) of a buildings total purchase price. We ask all our customers to provide proof of payment to try to ensure that payment will ready to be tendered to our delivery truck driver at time of delivery. 

                my aunt is now left to try to sell the building on her own, with no support, options, or compassion

  This statement is false. The compassion of our employees compelled our efforts to accommodate our customers wishes and try to help her find an acceptable solution to the problem, which efforts including the following.
  

   

  
  OUR EFFORTS TO ACCOMMODATE AND TRY TO HELP OUR CUSTOMER FIND AN ACCEPTABLE SOLUTION

  We have been trying to help our customer find a solution to the issue since we received our customers notice of (a) the issue and (b) their attempt to rescind or cancel the Contract for customers completed building. We have expended considerable time and resources to try accommodate our customers requests by all means available to us under the Contract.
  
  1.)   Upon receiving our Customers notice of the issue and request to cancel the Contract, we halted delivery and placed our customers completed building in storage.
  
  Please note that, by attempting to rescind or cancel the Contract after her building had been completed, our Customer materially breached the Contract, thereby entitling our Company to legal and equitable remedies, including, without limitation, recovery of economic damages. However, in light of the circumstances, we broke from company protocol to continue working with our Customer, rather than pursuing legal remedies to recoup the costs we incurred to make our Customers completed building. 
  
  2.)  Upon our customers request, we also allowed our customer an indefinite period of time within which to find an individual who would take delivery of our customers completed building. Also upon our customers request, we agreed to wait for our customers updates on the progress of her efforts to find such an individual.
  
  3.)  Then, during the week of February 2, 2025, our customer informed us that she would ask her acquaintances, upon the latters return from a weekend off-roading trip, if they would be interested in buying from our customer her completed building. Again, upon our customers request, we agreed to wait for our customers updates on the progress. Considering our customer was dealing with the loss of her husband, we waited 3 weeks before attempting to contact her again. Our customers efforts to try to resell the completed building to her acquaintances resulted in the delivery address being changed to the address of ************ husbands business/place of work. Ultimately, for reasons which were not related to us, our customer decided to change the delivery address again, from the address of ************ husbands business/place of work back to the address of our customers own property, as identified in the original Contract. We accommodated these changes.
  
  4.)  We also offered to enter into a negotiated release agreement with our customer, which would release all parties from the Contract. In particular, such an agreement would effect the release our customer from her remaining contractual obligations, including our customers forthcoming obligation to pay the completed buildings remaining balance of Twenty-one Thousand Dollars ($21,000), and allow our Company to retain our customers deposited monies, as partial compensation for the Companys costs and then expected damages, as the amount of our customers deposited monies to-date do not even cover the buildings full production cost.
  
  5.)   We also received and responded to persons calling in response to our customers advertisement (for the resale of her completed building), to try to help our customer resell the building, which activity is well outside the purview of our business and a service we do not even offer.
  
  6.)   We also have not subjected our customer to the multiple price increases on final production materials, freight, material storage, and or labor, which the Contract entitles us to do.
  
  7.)  We also have not pursued damages for breach of Contract, after our customer materially breached the Contract by having: 
  
          a.   attempted to repudiate or cancel the Contract; 
          b.   put delivery on hold until further notice; and 
          c.   failed to provide proof of payment for the final balance within 2 weeks of signing the delivery Booking Letter, per standard Company policy applicable to all customers, as stated in the first paragraph of the Contract.
  
  8.)   During the week of 3/16/25, we continued breaking Company protocol by accommodating our customers request to reroute/reschedule shipping to an address which was not the delivery address identified in the Contract.
  
  9.)  During the week of 4/20/25, we accommodated our customers second request to reroute/reschedule shipping back to the delivery address identified in the Contract.
  

   

  COMPLAINANT'S AND COMPLAINANT'S ASSOCIATES' ACTIONS
  

   Complainant and ************ associates have in writing published about our Company several false, defamatory, and libelous statements (defamatory published statements) which they knew or should have known were more likely than not to cause economic harm to our business, Company, and employees. Like Complainant, none of ************ associates are party or beneficiaries to the Contract; none of ************ associates have attempted to directly communicate to us their concerns; and none of ************ associates have (or could possibly have) any justifiable, personal basis for attacking our Companys business reputationgoodwill which we have cultivated over time and in which we have invested years of hard work and consider financial resources and investment. All of which opprobrious activities establish for our Company a legal cause of action to seek swift and appropriate judicial relief.

  
  
  CONCLUSION

  For the foregoing reasons and efforts described, we respectfully ask the Better Business Bureau to find in our favor and expunge the present complaint by the Complainant against our Company
  
  We likewise respectfully request that the Complainant withdraw and remove the present complaint she has submitted to the Better Business Bureau, and that the Complainant and ************ associates remove each said disparaging comment they have made about our Company and abstain from publishing about our Company on any platform any more defamatory published statements.
  
  Again, we welcome the Complainant and ************ associates to reach out us directly, to communicate any other concerns not herein addressed. Thank you.
  
  Sincerely, /s/***** ******* Counsel for Steel Commander Corp
  

  

  Business Response

  Date: 05/02/2025

  REQUEST FOR BBB ASSISTANCE WITH FIXING A TYPO ON A DATE CITED IN OUR RESPONSE TO COMPLAINT ID ********:

  We kindly request your assistance with fixing a minor typographical error which affects the date in the following paragraph of our Response (filed today) to Complaint ID ********:

  "Finally, and perhaps most importantly, our customer has decided to accept delivery of the completed building, pursuant to the terms of the Contract. Our customers completed building is scheduled for delivery to our customer on 5/18/2025."

   

   The date should be changed to "5/13/2025," so that the paragraph will correctly read as follows:

  "Finally, and perhaps most importantly, our customer has decided to accept delivery of the completed building, pursuant to the terms of the Contract. Our customers completed building is scheduled for delivery to our customer on 5/13/2025."

   

  We would very much appreciate it, if you would please fix the typo by changing said date to "5/13/2025." 

   

  Thank you in advance for any assistance you might be able to offer.

• Initial Complaint

  Date:06/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Photos on are nothing like items they sell. False advertising. Senior living 60 sqm pergolas are NOT massive steel warehouses.

  

  Business Response

  Date: 07/09/2024

  ******************,
  
  I write to request your guidance regarding Complaint ID ********. Specifically, I would like to know whether or not you may and will ask the Complainant to furnish any evidence or documentation of any contactsby phone, email, or otherwisebetween the Complainant and our organization.  
  
  
  We have reviewed the Complaint and investigated the allegations therein. We found no contacts between our organization and the Complainant, or any other persons associated with Complainant's telephone number or address. Moreover, we do not:
    1.  sell or make pergolas;
    2.  our website has never featured pergola photographs, plans, schematics, or drawings; and
    3.  our website, marketing materials, and advertising statements have never referenced, mentioned, or suggested whatsoever our manufacture or sale of pergolas.
  
  Therefore, we suggest that the Complainant might have confused our organization with a company which is unrelated and not affiliated with our organization, and we respectfully make the following two (2) requests:
    Request 1: Could you please advise on whether or not you may and will request that Complainant furnish any documentary evidence of our purported advertising or any other communication referencing pergolas?
    Request 2: Could you please advise the best course of action for our organization to take, in response to the following complaint by Complainant?
  
  
  Thank you very much for your assistance,
  Christos
  __
  *******************************, Esq.
  General Counsel
  Steel Commander Corp.
  **********************************************************
  ***********************************
  **************

• Initial Complaint

  Date:03/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam:As a federally protected consumer under 12 CFR ****** - Right of rescission STEEL COMMANDER CORP did not provide Notice of right to rescind. In any transaction or occurrence subject to rescission, a creditor shall deliver two copies of the notice of the right to rescind to each consumer entitled to rescind (one copy to each if the notice is delivered in electronic form in accordance with the consumer consent and other applicable provisions of the **Sign Act).STEEL COMMANDER CORP charged ******************** and **************** a down payment of $35,000 and claimed that there is no right of rescission and in section 5. (A) of their terms and conditions ***** agrees that in the event ***** attempts to rescind or cancel this contract it will be treated as a breach. ******************** and **************** never waived any right to rescind which is covered in 12 CFR ****** I believe that STEEL COMMANDER CORP has committed fraud by not providing ******************** and **************** with the required Notice of right to rescind. If we had received the Notice of right to rescind we would have exercised our right under 12 CFR ****** (d) Effects of rescission.STEEL COMMANDER CORP has caused damage to ******************** and **************** which led to very negative financial consequences as a direct consequence of this fraud. We are farmers who have been forced because of the bad acts of STEEL COMMANDER CORP to take time away from our bread and butter to set them straight. We have been restricted from securing financing for our farm and also our personal needs. The bad deeds of STEEL COMMANDER CORP have caused substantial financial and emotional harm as they have kept the down payment of $35,000 and filed a lawsuit for breach of contract where we were forced to defend ourselves in what we believe is frivolous.

  

  Business Response

  Date: 03/11/2024

  To Whom It May Concern:

  Steel Commander Corp acknowledges receipt of ************************ proposed Complaint with the BBB.  SCC would like to respectfully request that the BBB refrain from publishing the complaint until such time the on-going litigation has concluded.  SCC has attached a copy of the Complaint for damages filed against *********************************** and ************************* for your review.  With the matter in on-going litigation, it would be prudent that ************************ complaint remain unposted so that any litigation privileges can be preserved on the part of all parties.  Once the litigation has concluded, it is the position of SCC that any complaints be posted at that time. 

  Should the BBB deny the wishes of SCC and decide to post the Complaint from ********************, please inform SCC with adequate notice so that we can prepare an appropriate response to the BBB complaint.  I am General Counsel for Steel Commander Corp and can be reached at ****************************** or ************** should you wish to discuss the matter prior to any action.  Thank you kindly.

  *****************, Esq.

  

  Business Response

  Date: 03/11/2024

  Steel Commander Corp acknowledges receipt of ************************ proposed Complaint with the BBB.  SCC would like to respectfully request that the BBB refrain from publishing the complaint until such time the on-going litigation has concluded.  SCC has attached a copy of the Complaint for damages filed against *********************************** and ************************* for your review.  With the matter in on-going litigation, it would be prudent that ************************ complaint remain unposted so that any litigation privileges can be preserved on the part of all parties.  Once the litigation has concluded, it is the position of SCC that any complaints be posted at that time. 

   

  Should the BBB deny the wishes of SCC and decide to post the Complaint from ********************, please inform SCC with adequate notice so that we can prepare an appropriate response to the BBB complaint.  I am General Counsel for Steel Commander Corp and can be reached at ****************************** or **************

  should you wish to discuss the matter prior to any action.  Thank you kindly.

   

  *****************, Esq.

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to purchase a "left-over" building from Steel Commander. This building was mad for someone else who had to back out of the deal and was at a discounted price. This building was guaranteed to meet all of my state and local building codes. The salesman asked for a deposit of 33% to secure the building ensuring me that there would be no issue if the city denied the permit to build the building on my property. Before any color choices were made or any items built or delivered, I found out that this building does NOT meet my local building codes for my address (this address was provided to Steel Commander at the start of this ordeal). After several months, Steel Commander offered me 1/2 of my deposit back. I cannot see how they should be *********** over $4600 when the building does not meet my local codes the building was guaranteed to meet and there was no expense on the part of Steel Commander. I contacted Steel Commander in November of 2023 and have received no response. I would like my money back.

  

  Business Response

  Date: 02/21/2024

  ****************:
  
  It is unfortunate that the situation has come to leaving a complaint with the BBB that is full of false accusations and allegations so I hope this response helps clear the air for others to read.  First, you simply purchased mainframes from SCC that were part of a previously cancelled building.  As a result, it is SCCs obligation to make certain the building is fabricated to meet and/or exceed your jurisdictions structural building codes.  Next, the initial deposit you paid was 35% and not 33% of the total building price.  With the receipt of that deposit, SCC reserved the allocation of the remaining steel required for the fabrication of your building while also preparing the initial blueprints for the building project pursuant to the Purchase Order. 
  
  Next, the building you purchased would have met and/or exceeded your jurisdictions structural building codes as each and every building that has been produced by SCC has met and/or exceeded the respective customers structural building code for the identified erection location.  However, you falsely claimed that SCCs building did not meet your jurisdictions local codes.  That is patently false as you stated that you could build on the property, however, the jurisdiction would only allow you to build up to a certain square footage.  It is important to note that the Purchase Order that you signed specifically states:
  
  Buyer is solely responsible for investigating and ascertaining all zoning by-laws,rules, regulations and ordinances and all building codes and building permit requirements applicable in and to the area or territory where the building or structure purchased hereunder is to be erected (Building Laws) in order to satisfy that the building or structure conforms to all applicable Building Laws.  Buyer is solely responsible for designing a building or structure that will fit Buyers particular needs from the components offered for sale by Seller and that complies with all applicable Building Laws and for providing Seller with the specifications therefore.
  
  As stated in the Purchase Order, it is the responsibility of each and every customer to perform their own due diligence in matters outside of SCCs control, including but not limited to:(a) the buildings purpose; (b) the jurisdiction governing the identified erection location; (c) whether the buildings purpose is allowed for the identified erection location; (d) whether the buyer has the requisite property;(e) whether the buyer will need a special exemption or variance; (f) among a host of additional information to which the buyer should investigate.  Again, the building you purchased from SCC would have met and/or exceeded any and all structural building codes governing the identified erection location, including but not limited, wind load, snow load, collateral load, seismic coefficient, live load, etc.  The task of dealing with your jurisdictions permitting requirements and/or seeking a variance is strictly the responsibility of the buyer.
  
  Moreover, you falsely stated that you received no response following your inquiry to SCC.  If you recall, SCC offered you a refund of half of your initial deposit via email on November 1, 2023 even though it had absolutely no obligation to do so.  We offered this as a professional courtesy. Please keep in mind that the Purchase Order states in all caps,underlined and in bold font on the first page that ALL DEPOSITS ARE NON-REFUNDABLE as engineering and blueprints are started immediately.  You also stated that you would be contacting your legal counsel and that he/she would be reaching out to SCCs legal department.  With SCC not hearing from you or your legal counsel, you then sent SCC an email on February 7th asking for a status update.  General Counsel for SCC responded to your email within fifteen (15) minutes stating SCC had not heard from your legal counsel, and if you were taking the position identified in your email from November 27, 2023, that SCCs offer remained the same and to please advise.
  
  Without receiving a response from you to that email, SCC was then informed that you submitted a complaint with the BBB.  As a result, SCCs previous offer to refund 50% of your initial deposit is rescinded and is no longer an option.  Further, and pursuant to Sections 5(A), 5(B) and 12 of the Purchase Order, SCC will begin preparations to seek sixty-five percent (65%) of the Total Purchase Price due to your breach of the Purchase Order.  A copy of any and all emails and documents relevant to this matter can be provided to the BBB to confirm the accuracy of SCC's response.
  
  Please govern yourself accordingly.