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Business Profile

Jewelry Stores

Ideaure Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 110 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dont care for the ring. Im trying to return it. The company states to contact them via email to begin the process. I have not received a response to my email or a confirmation. I wanted to call them to inquire about the return this way, but could not find a number posted anywhere but through your site. It was then I began to read about problems others had with their orders. I have had a weird feeling since I started the return process. It was only last week, but I am concerned and would like to resolve this issue.

    Customer Answer

    Date: 01/22/2024

    I did hear back from the company and they are cooperating. I dont need this report to go any further.

    Thank you

  • Initial Complaint

    Date:01/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number is *****. I purchased a two tone spinner ring and bracelet on 12/12/2023. I recieved the items but would like to return due to the cheap quality of the items. I paid $161 for the two items.. I have reached out several times via email first being 12/27 and 1/2/2024. I have not heard anything from them in regards to my request to return the items

    Customer Answer

    Date: 01/31/2024

    Hello, I was reaching out to see if you heard anything from the company about my return ... what is the next step if you can't get ahold of them ? 

    Business Response

    Date: 02/01/2024

    Hello ********, thank you for the message. This customer is refunded.

    Total refunded should be $161.00

    Thanks!
    *********

    Customer Answer

    Date: 02/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an Aria ******* ring in sterling silver and 14k gold in July 2023, order # *****. The supposed 14K gold is now completely silver and the ring is of poor quality. I have reached out via email 6 times with no response and the phone number listed here is not a working number.

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a ring from this on line store and request to return the purchase, I have no answer.

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ring in January 2023. It was $67. Communication was very good with them. I had purchased other item from them and was not happy so they exchanged it with no problem. I started wearing the aria ******* ring a little more often and noticed the supposedly 14 kt gold band was turning almost silver. I sent them a picture of the ring next to my 14 kt gold wedding band that I have worn for 40 years and asked if their ring was 14 kt. I have sent numerous emails asking for a response , but have heard nothing. I even asked if I could return, and no response. They advertise in the description it is sterling silver and 14 kt gold. Obviously not so. I would like the ring replaced and for others not to be tricked into thinking they were getting 14 kt gold.

    Business Response

    Date: 01/08/2024

    Hello there,

    *******, purchased a product back in 2022. She has been sent 2 replacements each year since then. We're happy to assist with a return but we cannot allow anymore replacements due to abuse of our waranty policy.

     

    Thank you,

    *********

    Customer Answer

    Date: 01/08/2024

    I agree that there were 2 exchanges.  The first was for the *********************** ring the 2nd for the aria ******* ring.  The **** was due to the size and the ******* part hurting my finger.  It was exchanged, not returned. The **** was exchanged due to size.  My complaint was that the aria ******* is advertised at 14 kt gold and is obviously not.  Also after contacting them numerous times I got no response.  Funny after you get involved they respond, but still no answer if ring is 14 kt as advertised.  

    Customer Answer

    Date: 01/08/2024

     
    Complaint: 21092001

    I am rejecting this response because:

    I agree that there were 2 exchanges.  The first was for the *********************** ring the 2nd for the aria ******* ring.  The **** was due to the size and the ******* part hurting my finger.  It was exchanged, not returned. The **** was exchanged due to size.  My complaint was that the aria ******* is advertised at 14 kt gold and is obviously not.  Also after contacting them numerous times I got no response.  Funny after you get involved they respond, but still no answer if ring is 14 kt as advertised. 


    Sincerely,

    *************************************

    Business Response

    Date: 02/13/2024

    Hello there, a replacement order has been sent to this customer in regard to her defective ring.

     

    Thank you!

    Business Response

    Date: 02/14/2024

    Hello there, a replacement order has been sent to this customer in regard to her defective ring.

     

    Thank you!

    Customer Answer

    Date: 02/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

    Customer Answer

    Date: 02/15/2024

    I guess my only question is when I should expect receiving the replacement?   Should I contact them ?  That wasnt successful in the past.  

    Customer Answer

    Date: 02/16/2024

    I guess my only question is when I should expect receiving the replacement?   Should I contact them ?  That wasnt successful in the past. 

    Customer Answer

    Date: 02/24/2024

    I have reached out to Ideaure by email asking when I can expect my replacement **** ring.  As before, they have not responded.  How long should I wait for a replacement?

    Customer Answer

    Date: 03/02/2024

    Today is March 2 and I still have not received my replacement **** ring or had any contact or response from Ideaure.  Should I keep emailing them?

    thank you for your assistance.  

    *************************************.  

    Customer Answer

    Date: 03/04/2024

    Thank you.  I will let you know if I havent heard or received the ring in 2 weeks.  

    Customer Answer

    Date: 03/18/2024

    Today is March 18.  I have not received the replacement **** ring or had any correspondence about it.  I continue to receive emails regarding new product they would like to sell.  

    Customer Answer

    Date: 03/28/2024

    I still have not received my replacement ring nor have I received any communication regarding the replacement.  Just wondering if you have had any luck contacting them?

    Customer Answer

    Date: 04/01/2024

    Thank you for your response.  The funny thing is I usually get 1-2 emails from them regarding purchasing items.  I know these are probably auto-generated though. Hopefully I will hear something soon. Have a great week. 

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Christmas present with express shipping to have a gift arrive before Christmas. The gift did not arrive still and it has been over a week. I have contacted the company contact information via email with no response and still have no received the gift. This company not only didn't fulfill the allotted time they are now ignoring my attempts at contacting them.

    Business Response

    Date: 01/08/2024

    Hello there, we don't have any information in our system for anyone with the name *********************. We're happy to help just need more information. An email address or order number would be helpful. Sorry for the inconvenience.

     

    *********

    Customer Answer

    Date: 01/20/2024

    My order number is ***** and It was ordered from my wife whose name is ***********************. Her email address in ********************************* 

    Customer Answer

    Date: 01/22/2024

    My order number is ***** and It was ordered from my wife whose name is ***********************. Her email address in **********************

    Business Response

    Date: 02/01/2024

    Hello *****, sorry for any inconvenience. I'm not seeing any communications from "*********************" or "*********************** - *********************** or "*********************" to whom the order was addressed too.

    On the other note, this order was marked delivered on January 13th according to the **** tracking number (#******************************). It was delivered to the shipping address **********************************
    ****** ** 76052.

    I have attached the shipping label.

    Thank you,
    *********


  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a ring but upon receipt, it did not fit. I could not contact Ideaure directly and was instructed on the website to email them for return instructions. I have sent five emails and have not heard back at all. I just want to resolve this issue.

    Business Response

    Date: 01/08/2024

    Hello there,

    ******, disputed this order as fraudulent and chargeback in early December. Per our policy, we can't assist with a return/refund when a customer disputes an order with there credit card. The bank handles these disputes.

    Thank you,
    *********

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Ordered December 9, 2023 2. Received order confirmation December 9, 2023 ORDER # ***** 3. NO emails received from Ideaure since December 9, 2023 4. Tracking shipment/delivery through the **** app.5. According to **** information, December 10, 2023 PRE-SHIPMENT INFO SENT AND **** IS AWAITING ITEM 6. NO **** UPDATES SINCE DECEMBER 10, 2023

    Business Response

    Date: 01/08/2024

    Hello *******, apologies for the delay on your order. Sadly, this holiday season we experience some growing pains. Your order is scheduled to ship out today. The tracking number should be updated this evening: 420774939300110944102719254352

    Sincerely,

    *********

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a spinner ring fromt this company on 9/17. When I received the ring I wore it for about 2 weeks when it broke. I contacted the company via email and they responded quickly and promptly sent me a replacement ring however, it was clearly a different size from the original ring that I ordered. They also sent me return label for the broken ring. The replacement ring i did open up until a week later. When i tried it on it was too small. I reached out again to let them know that I had returned the broken ring and the replacement ring on 11/4 using the label that they sent. I dropped it off at the *** store and they said they could ship but were unable to provide a tracking number since it was ***** I got no response back from 11/4 message sent. On 11/14 I emailed again with no response. I have also messaged company on messenger on 11/26 with no response. I paid via PayPal. I contacted them so they could reach out. They have not received a response. I want a refund. I do not have either rings. The 1st one broke ND the replacement was a different size from what I ordered (size 5). I think it is unprofessional to not respond to any messages from a customer.

    Business Response

    Date: 01/08/2024

    Hello *********, it looks like your order was refunded a few months ago. Please let us know if we can do anything further.

    Thank you,

    *********

    Business Response

    Date: 01/08/2024

    Hello *********, it looks liek your order was dealt with and you were refunded a few months ago. Thank you so much.

     

    *********

  • Initial Complaint

    Date:11/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 rings on October 23, 2023. I have received nothing. I received an email that a shipping label had been created quickly. But it still sits in **********, **. I have heard back from ********* a few times that there was a delay. They quit responding to email. I would just like my money back.

    Business Response

    Date: 12/04/2023

    Hello there, this order was cancelled on November 19th at the customers request. Please see attachments.

    Thank you,

    *********

Ideaure Jewelry is NOT a BBB Accredited Business.

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