Business ProfileforSynergy Insurance Affiliates LLC

I will add another very negative review of Synergy Insurance Affiliates. This is by far the worst experience I have ever had for medical insurance. I was directed to them by CA Covered as I am self employed. I set up the plan well over a month before it would need to become effective. I never received any information on the plan in the mail as I was told. I received a "welcome email" but I never received my official ID cards, or hard copy of my policy in mail. I could not log into the insurance websites. But they charged my credit card immediately. Now, two weeks after my policy should be in effect, and 6 weeks after starting this process, I have no policy and I am not even in the in the insurance agency's system. Emails bounce back and do not get answered, calls do not get returned. Same with text messages. I waited over 60 minutes on hold with no agent answering. When I finally got customer service on the line, they were unable to help me as they had no information and pushed me to yet another agent. I cannot recall a worse experience. I highly recommend not doing business with this company

We are sorry to hear about your experience and apologize for any inconvenience this has caused. We take customer feedback seriously and are committed to resolving this matter promptly. Upon reviewing your case, we found that you contacted our agency on several occasions regarding your plan. On January 11th, our records show that you called in and were assisted with setting up your member portal, accessing your ID cards, and navigating the provider search tool. We also have records of your email on February 15th requesting contact, to which we promptly responded but did not receive a call back when we attempted to reach you. Furthermore, on February 23rd, you called our customer service team seeking more information about your plan, and you were once again informed about the full access you would have to your member portal once your policy became effective. On March 1st, you decided to cancel your policy but opted to keep two add-ons while we enrolled you in a more beneficial plan. We understand your frustration with the delay in receiving your policy documents and apologize for any miscommunication. We strive to provide excellent service to all our customers, and we are sorry we fell short of your expectations in this instance. Please contact us at ************** so we can address your concerns and ensure that your policy is processed correctly. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.