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Find a Location

Boca Raton Plaza Hotel and Suites has 1 locations, listed below.

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    Business ProfileforBoca Raton Plaza Hotel and Suites

    Hotels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2901 N. Federal Hwy., Boca Raton, FL 33431
    BBB File Opened:
    7/9/2003
    Business Management
    • Monica Alfonso, Manager
    Contact Information

    Principal

    • Monica Alfonso, Manager

    Customer Contact

    • Customer Service Manager
    • Monica Alfonso, Manager
    Additional Contact Information

    Fax Numbers

    • (561) 750-9525
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have more videos but cant upload them here! I would gladly email them if I have too! From the beginning I had issues with the place. The lock wouldnt work properly, I didnt feel safe in the room anyone can just see you typing in your code and get into your room, bed sheets were dirty full of hair, dishes with water and little condiments inside, no dish soap, conditioner bottle had soap in it, people smoking pot in the premises in front of my room, inside their room I had little ones with me and they had to be surrounded by that. When you host for Airbnb you should make sure your place is adequate for others to stay at, dont do it just for the money thats coming into your pocket. Do it so someone will come back and feel like its their our place! Would you stay in a place thats filthy and with your kids! Where people are gonna be smoking drugs next to them? I complained from the beginning and nothing was done spoke with the hotel manager and requested clean towels, clean bed sheets I even said I would change it myself she said Ill have housekeeping drop some off or come to you, which was NEVER done! Than she said you have to request 24 hours prior I told her from the time I checked in I told them at the front desk I email someone and nothing was getting done until i went back and spoke with ********* and I even told her so far you were the only person who actually took the time to listen and do something she changed my room in order for my family and I to have clean sheets and clean towels. This was by far the worst place I ever stayed at! Not worth the money I constantly cried and if I had the money I woulda left on the very same day and found another place to stay. I was counting the days to be done and go home the only time I was happy was when I was far away from the hotel and was able to enjoy our vk. And the thought of having to go back to the hotel I would cry again!!!!! ******, unclean just very disappointed.

    Customer Reviews

    0 Customer Reviews

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