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Business Profile

Health Products

Medix Health, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Medix Health, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Medix Health, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/16/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Originally I had been on a subscription plan with Medix Select. I was going to cancel, but never received an email before the next order shipped.They will let me return this order, will give me the full refund, but they will not cover the shipping even though I never wanted this order.

      Business Response

      Date: 06/13/2025


      ******* *****
      *****************
      **************

      Mr. ******* *****,
      Medix received your complaint issued to the Better Business Bureau.  Your order for Limbex was refunded in full on 6/10/2025.
      Per our conversation, I am so glad that your post office was willing to Returned to Sender the package for free. We received it and the order was refunded in full the $79.90 on 6/10/2025.
      As I explained in our call, when you ordered a 3-month supply of Limbex on a SmartShip at a 33% discount you also get the FREE shipping with all orders. Therefore,when product is returned for a refund, we are incapable of refunding for the cost of returning the product as we cannot refund for more than what was charged.  Also, we do not have access to provide a return label. That is why we are clear on our returns policy. This is included on our packing slip as well as on our website.  
      From our conversation I really feels that this was all a huge misunderstanding, but I hope the refund would satisfy your request. We apologize for any misunderstanding and inconvenience.
      Again,we appreciate your interest in Medix Selects products and wish we could have resolved this issue without the use of the BBB complaint process.  In the future, if you have a question or issue with a Medix Select Order, please contact me directly and I will do everything I can to resolve the problem for you.  We hope that the refund you received, and this letter are satisfactory to consider the matter closed.
      Regards,
      ***** *****-*******
      Operations Manager
      Medix Select
      ************

      Cc:  BBB SE *******

      Customer Answer

      Date: 06/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    Medix Health, LLC is BBB Accredited.

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