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Business Profile

Health and Wellness

BioVitta Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 121 total complaints in the last 3 years.
  • 93 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company. Today I received a plastic envelope and There was nothing in it! It was empty! So I cannot find a phone number to contact them directly.

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 10/30/24. Paid $79.60. I have never received my order. I have contacted them repeatedly with no resolution.

    Business Response

    Date: 06/26/2025

    The order appears as delivered, but in any case we requested a refund from our system for the order placed in our store.

    Customer Answer

    Date: 06/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as a refund is issued. 


    Sincerely,

    ****** ********

  • Initial Complaint

    Date:05/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 25, 2025, BioVitta Wellness charged my **** for a VIP membership that I did not signup for in the amount of two charges of ***** for a total charge of *****. We do not wish to be on any VIP membership with BioVitta Wellness. We ordered one thing, one time for a Christmas Gift and we are now getting charged ***** on a monthly basis for a membership we don't use and don't want or need. I just got off the phone with customer support and the *** said he had to refer us to billing. It seems like a scam / grift to charge us for something we want no part of.

    Business Response

    Date: 06/25/2025

    We have already cancelled the subscription and requested a refund from Sr.*** *************** our system.

  • Initial Complaint

    Date:05/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from their website and tried to return it within the 30 return window and they wouldn't accept it or refund my money. This website is a scam ran out of *****. Do not trust them.

    Business Response

    Date: 06/25/2025

    The customer did not request a return, but to resolve the situation, as shown in the attached image, we refunded your order.

  • Initial Complaint

    Date:05/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from this company in early February 2025 that apparently came with a 30 day free trial of a "rewards program." In mid-April, my credit card was charged for "renewal" of the "rewards program." I never authorized it and disputed it through my credit card, but that was not successful. I have not been able to get a satisfactory response from the company that I will not receive any more charges.

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4, 2025, I ordered one of Biovitta's ThermaCare Massage Wraps for $59.90. I noticed at that time that I was also automatically enrolled in their VIP membership - which would renew at $29.99 after 30 days - despite no desire on my part to enroll in that. I made a mental note to cancel that membership later. I did actually receive my massage wrap on April 19, but I ultimately decided not to keep it as my mother had gifted me a bigger heat wrap that covered my whole back. I did not open or use the Biovitta massage wrap, but I did open the shipping packaging to see what the wrap looked like. On April 25, I started emailing Biovitta support requesting a refund for my order, as offered by their original website. However, around that time, I also noticed that Biovitta's website had changed from one that had products listed to one that stated, "As of April 2025, Biovitta is no longer active but this page exists to support past customers." As a reminder, the website was fully operational and offering products on at least April 4 when I ordered my massage wrap. I also began using the Membership Cancellation form on Biovitta's new website to cancel my VIP membership. I did not receive any responses to either of these requests. I also tried calling Biovitta's help line for a few days until I was finally able to speak to someone who was ultimately unable to even find my order in their system. I continued emailing about my refund and submitting Membership Cancellation forms almost daily until April 29 when I finally received email confirmation that my VIP membership had been cancelled. On April 30, I finally received an email response from Biovitta regarding my refund request. Even though I had not even opened the massage wrap I ordered, Biovitta only offered me a 30% refund. Nevertheless, I emailed back saying I accepted this offer, but I have not heard back since that initial response on April 30 and I have not received any refund.

    Business Response

    Date: 06/25/2025

    We have already cancelled the subscription and requested a refund from  in our system.

    Customer Answer

    Date: 06/27/2025

     
    Complaint: 23305691

    I am rejecting this response because: Regardless of whether or not you have "requested a refund from  in our system", I still have not received said refund. Until I receive my full refund, I will not be satisfied with this issue.

    Sincerely,

    ********* *********

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase - January 26, 2025 - Purchased: "BreatheEasy Apnea Machine Quantity: 2.0 Total: 39.9 Subtotal: ***** Shipping: 0.00 Total: 63.89"The business had a 30-day guarantee for any product issues. Item received after the 30-day timeframe and did not work. Several email attempts made to return the items and receive our money back. The business has responded via email saying it would be taken care of but it has not provided any information for return or follow up. We appreciate your assistance.

  • Initial Complaint

    Date:04/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product I buy it in approx April and May of 2024 and I paid about $ 160 approximate but I never recieve that product . I would like you to sent my biovitta please

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1st 2025 I purchased battery operated heated socks from Biovitta Wellness. When the socks arrived on April 20th they were not what I ordered. Instead of 2 pairs of battery operated heated socks as advertised on the website I received 1 pair of the cheapest, thinest ankle length pieces of fabric which I would barely call socks with no type of battery heating. When I contacted them they offered a 20% discount to keep them. I refused and said I want what I ordered. They then said the return process is complicated and they offered 50%. I declined and asked for address to return to get my full refund. They then told me they only give partial refunds depending on condition and again offered 50%discount. I already had told them I never wore them and these things aren't worth $2 much less the $30 I paid for them. I again asked for return address and full refund. I haven't heard from them yet. This is clearly fraud

  • Initial Complaint

    Date:04/19/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged a monthly fee for i don't know what?? I purchased Neuriva vitamins once which is the first charge on the uploaded document.

    Business Response

    Date: 04/22/2025

    This charge that was being made monthly was due to our subscription that is carried out when making the purchase in our store. But as shown in the attached images, your subscription has already been canceled, these monthly subscriptions will no longer be charged, and your money has already been refunded.

    Business Response

    Date: 04/22/2025

    This charge that was being made monthly was due to our subscription that is carried out when making the purchase in our store. But as shown in the attached images, your subscription has already been canceled, these monthly subscriptions will no longer be charged, and your money has already been refunded.

BioVitta Wellness is NOT a BBB Accredited Business.

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