Business ProfileforTwin-Star International Inc.

We purchased a electric fireplace - tv stand . product is defective . Evey few minuites it shuts off and restarts on its own called twinstar and after a long wait trouble shooted and opened a service ticket # ******. Was told that they would send the parts to fix. Months later after contacting them several times we still have not recieved the parts . We were contacted online saying they were waiting for customer input and parts were pending shipping so we called and they said they had no idea why it said that and parts were should be shipped they said they did not know why they haven't shipped and would contact shipping for an explanation.we can not contact shipping our selves and and the customer service representative seems to have no answers We never herd back. Called again and was told the same ***** and told it would be expedited herd nothing again called again was told again we were expedited herd nothing called again was told we would recieve a call from a technician because a technician needs to order parts. Interesting because the parts were already supposed to be shipped about three months ago. Never herd back . We have sent emails which they dont respond to. We have made numerous calls which get us nowhere we have asked to talk to a supervisor and they refuse to allow that. We have asked for the phone number for a tech and they refuse to give us one . We have asked for to talk to shipping and they refuse . All they do is give us the runaround . They say we will recieve the parts ,we dont . They say they will call us they dont. **************** does nothing except make empty promises to get us off the phone. This product comes with a warranty but they refuse to make good on it. We want our parts , they promise our parts and they do nothing. This is getting absolutely ridiculous the customer service has no answers for us and will not allow us to talk to anyone else so we are getting no where.