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Business Profile

Financial Services

Array US, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did soft inquiry on 6/25/25 without my permission. They are committed a fraud. This company is no good. They should be investigated.

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******* AT ARRACY CREDIT API IS A ***** AND A THEIF HE WORKS CLOSELY WITH SKYLER THESE GUYS ARE ARRAY ARE TRASH A BUNCH OF LOOSERS NON STRIGHT SHOOTERS EVEN THE COMANY CEO GOT KICKED OUT BE CAREFUL ARRAY IS A ***** AND A THEIF AND HAS NO ******* THEY KICKED ME OUT AFTER 2 YEARS OF HARD WORK AND TRAKING ALL MY MONEY

    Business Response

    Date: 12/11/2024

    Please see the attached letter for complaint ID #********.

    Thank you,

    ****** ****

    Business Response

    Date: 12/12/2024

    Please see the attached letter for complaint ID #********.

    Thank you,

    ****** ****

  • Initial Complaint

    Date:05/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted array on 05/14/2024 after noticing several soft inquiries on credit report. I called several times and no one has returned any of my calls. My concern is Array is pulling my data and providing it to another individual without my consent. I never authorized array to access my credit report and share my data with anyone. I have not applied for any new credit nor do I have an auto loan or property manager in which array advised their companies services. This company is fraudulently accessing my credit report through soft inquires and providing this data to a company I did not authorize to access my information. I am seeking damages of ****** and I would like to follow through with seeking criminal charges against this company and their client

    Business Response

    Date: 07/08/2024

    Array is a B2B service provider of consumer credit tools to financial institutions and consumer financial services companies. Any inquiry that appears would be related to a request made by the complainant, as a customer of a business that utilizes **********************'s services. Because Array is a B2B service company and does not provide services directly to consumers, we ask that this complaint be removed.

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they have made an enquirry on yreoprt on my equifax stament can you reomove them aT ONCE

    Business Response

    Date: 02/13/2024

    Array is a B2B service provider of consumer credit tools to financial institutions and consumer financial services companies.  Any inquiry that appears would be related to a request made by ************************, as a customer of a business that utilizes **********************'s services.  Because Array is a B2B service company and does not provide services directly to consumers, we ask that this complaint be removed.

Array US, Inc. is NOT a BBB Accredited Business.

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