Business ProfileforAmerican Residential Warranty

In December of 2023, I contacted American Residential Warranty company about my HVAC system. They sent a company out who came into my home and charged $80 me for services he did not report to the company and was not supposed to charge me for. In addition, he didnt fix the issue he lied and reported to ARW that there were no issues and my system was fine. My electric bill has soared above $500 a month since then and Ive been trying to get ARW to send someone else back out to look at the system, they dont answer the phone unless you press the prompt to cancel services. So I hired another company to come out in January of 2024 to look at the ***** They gave me a LIST of things wrong with the system that the previous company ARW sent out couldnt have missed. They took pictures and showed me the issues that could not have occurred in a months time. Since then Ive contacted ARW to give them the opportunity to rectify the situation and handle the problems. They denied the previous claim due to the falsified documentation the last company reported. Because of this they refuse to reopen the claim and look it properly. Since then, I havent been able to get anyone on the phone unless I choose the prompt to cancel services and all they do is try to give you discounts to keep you but they dont help. I cant get anyone on the phone and while holding, the timeframe for holding just goes up. They keep insisting that the previous tech they sent out reported no issues instead of sending another company out. Its obvious the person they sent out is a ***** yet they are taking his paperwork report as accurate. I would like another technician sent out and they are giving me the run around saying I need to have my claim reviewed for possible repair. Its clear I need repairs and they dont seem to want to repair them. They just want that monthly payment by any means.