Complaints

This profile includes complaints for Aroma360, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aroma360, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aroma360, LLC

  2058 NW Miami Ct Miami, FL 33127-4920

• 

  Aroma 360 LLC

  unknown Clearwater, FL 33759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint as I believe that this company engages in bait and switch. Ordered a wireless table top diffuser. Received a text message in the morning saying they had some questions for me prior to shipping the order. When I called back they said that they recommend going to the bigger unit and that they can switch that out prior to shipment so that I would have the right machine. After realizing that we were talking about a 36 month commitment @ over $100 per month, this is $3600 for 3 years of oils. Each time I requested clarification there was some other pre-written responses that they provided to me. It took a great deal of time to find out that they were trying to get me to commit to $3600 vs $119 for just the diffuser. I asked if they can cancel my order seeing as though they were offering to switch it out, so that I can discuss with my wife and they said no, they can send the bigger machine or the other machine that I had originally ordered but are not able to cancel the order. On top of this there is a 20% restocking fee. This is a deceptive practice. After this experience, I will not be engaging in services from this company. I would like to request all of the money that was paid be returned. This is including shipping, secret gift, and shipping insurance. I do plan to continue this complaint until fully resolved.

  Business Response

  Date: 07/22/2025

  Hello, a representative from Aroma360's **************** had the pleasure of speaking with the client this morning. The client's concerns were addressed and amicably resolved. We thank the client for allowing us the opportunity to correct the issues at hand. Thank you!

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do hope that the company as a whole considers a less aggressive approach to selling their product. The product is amazing! The diffusers don't last long and that is the part the is hard. You need the diffuser to use the product and that is where the 36 month subscription comes in with the free diffuser. For others reading these reviews, I wanted to be sure that you knew that the company made things right with me but I believe that systematic changes needed.   
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to be removed from the Aroma360 email distribution list via their website no less than a dozen times, I have reached out to their customer service via chat 4 times and received confirmation via chat that i have been removed from their contact list, the final time I received an email that my account was successfully moved to the do not contact list, and I am still receiving an email every single day from this company. While this is down from the 2-3 I had been receiving everyday, I would expect to not receive any coorespondenace. In my view we have moved beyond an advertising campaign to harassment. I want the emails stopped and do not want to receive any other coorespondence from this company.

  Business Response

  Date: 07/21/2025

  We thank Mr. ***** for the opportunity to address this matter.
  
  The customers information has been removed from all marketing lists. We sincerely apologize for any inconvenience or frustration caused. 
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23625481
  
  I am rejecting this response because: there was a two day break between receiving marketing emails and I received another one today. My email has not been removed from the Aroma 360 system.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/29/2025

  We have verified and are certain that the customer's email address has been added to the company's suppression list for marketing activities. We apologize if there was any delay. 

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2025, I purchased a small diffuser from Aroma360 online. Shortly after, I received a call and text from a ***resentative asking me to return their call about my order. When I did, I was pressured into upgrading to a free larger diffuser through their VIP program. I was told Id only pay a monthly subscription for oils and would save money long-term.The *** spoke very quickly and guided me to an online form, saying it was just to confirm my identity due to fraud concerns. The form asked for personal financial info, including income and the last four digits of my SSN. When I asked if this was a credit application, he said it was a soft credit check only and wouldn't impact my credit. He kept prompting me to click through screens before I could read the terms.When I reached the contract, I saw it was actually a 36-month financing agreement for $100+/month. I expressed my discomfort with the long-term commitment but felt pressured to complete the form. I was charged $150 upfront from Aroma360 for the "free machine" and enrolled in a loan for the remaining balance.Within 48 hours (on July 14), I canceled the order via email to the company, *** and lender, per Arkansas Telephone Sales Rule (Ark. Code 5-63-204). I never accepted the product and refused both **** and ***** deliveries that required signatures. I received no ***ly.Ive since filed a complaint with the *************************, contacted the lender to cancel, and filed a dispute with my bank for the $150. Aroma360 has not responded to any *********** requesting a full cancellation of this contract, refund of the $150, and confirmation that I will not be held liable for any charges or collections on a product I canceled and never received.

  Business Response

  Date: 07/21/2025

  Hello, we do apologize, the client indeed reached out via email on July 14th to request to cancel as she was within her 30-day ***** period for cancellation. For unknown reasons, her email was not responded to. We can confirm that the client's account has been submitted for cancellation and she should be able to view the cancellation by the end of business today July 21, 2025 by logging into her Uportal account. Attached to this response is a prepaid return label, we ask that the client please return the merchandise that was sent to her as part of her 36-month agreement commitment. Once the merchandise is received at our warehouse, we will remit a refund of the start up fee. Thank you

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As info, I did not accept any items for delivery and they have been returned to the sender.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use 1500 points that I earned through purchases as a coupon for $100 dollars off my next purchase as advertised. When I clicked my coupon to use and applied it to my cart it said the coupon was not valid. There is no clear explanation of where and how to use the coupon by the way, no fine print. Anyway, since I applied my coupon, it deducted the 1500 points from all my accrued points so now I'm missing 1500 points and couldn't use the fake $100 dollar coupon that I was supposed to have been rewarded. I'm either asking for them to apply the $100 dollars off or to restore my 1500 points back. The website shows no restrictions on using the reward. However, their customer service representative, *****, sent a photo with a link that shows the restrictions. That link does not exist on my reward coupon. The reward coupon only requires a $1.00 purchase. The special offers!are bait and switch.

  Business Response

  Date: 07/22/2025

  Hello, we apologize for the difficulty that the client experienced when attempting to use her Reward Points on our website. It appears that the error was due to a specific restriction occurrence and we thank the client for bringing this to our attention. The client's full ***** points have been fully restored and are now reflected in her account. A representative from ******'s **************** left a voicemail for the client today, we ask that the client return this call at her earliest convenience (and prior to using the points), so we can ensure that the client has an easy user experience during redemption of the points. Thank you

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23619003
  
  I am rejecting this response because:

  The only condition to using the coupon was that it be used on a purchase greater than $1.00. There was no indication of the reward being limited to a specific collection. I should be able to use the reward on ANY purchase over $1.00. Anything less is false advertising. See the photo attached. 

  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/23/2025

  Hello, a Corporate representative and the client connected by phone this morning. The clients concerns were address and this matter has been resolved accordingly. thank you

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a subscription months ago and the company kept charging my credit card. I had to cancel that credit card and now they are texting me and emailing stating my account is past due. I was able to dispute the other charges and they wont stop contacting me.

  Business Response

  Date: 07/18/2025

  We thank Ms. ***** for the opportunity to address this matter.
  
  The company sincerely apologizes for any inconvenience caused. Any charges that should not have been processed have now been refunded in full. Additionally, an email confirmation was sent to Ms. ***** verifying that her account has been cancelled and that no further billing will occur.
  
  If Ms. ***** believes any part of this resolution is inaccurate or incomplete, we would be happy to review and address any outstanding concerns. We sincerely appreciate her patience throughout this process.

  Customer Answer

  Date: 07/18/2025

  They finally cancelled the subscription, however their billing department continues to call me in an attempt to collect money. I received a call from their billing department within the last 3 hrs

  Business Response

  Date: 07/18/2025

  We sincerely apologize for the additional call Ms. ***** received. There was a brief overlap between the cancellation confirmation and the update to our billing system, which may have triggered the most recent outreach. We can confirm that no further collection calls will occur.
  
  Ms. ***** does not owe any money to the company, and her account is fully cancelled. We regret any frustration this may have caused and appreciate her patience as this was being resolved.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the product I was told they would be there every step of the way as my personal concierge if any issues came up. no confirmation email was ever sent or notification for estimated delivery. the diffuser arrived on the 11th upon arrival it did not work. I tried various outlets and checked the fuse box. I tried searching online for a troubleshoot solution and nothing but reviews about the diffusers not working or stop working. I have the box sealed in its original packaging. I need to know how to cancel the membership because I am not financing over 3k for a diffuser that has a high chance of breaking on me again. I've sent emails and spent 20 minutes trying to call them and the first 10 minute call was them picking up and putting me back on hold. Then another 5 minutes they send me straight to voicemail stating someone will call back within ***** hours incase they don't email them...how is the VIP when no one can even answer the phones then the second attempt I made I was hung up on. My mother is in the *** and I don't have time to play phone tag or waste time if they aren't going to assist me. I just need a return label or address and confirmation that the *** billing is cancelled I'll happily send back the product. This is ridiculous to have to result to going to BBB if this is such a supportive membership. Please just tell me how to return this and to ensure *** billing is cancelled.

  Business Response

  Date: 07/18/2025

  Hello, we apologize for the difficulty the client experienced. We are pleased to share that the client and a VIP manager spoke and this matter has been fully resolved. On a personal note, Aroma360 extends prayers and comforting thoughts to the client and her family during this difficult time, and wish her mother a speedy recovery.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The diffuser and products will be mailed out tomorrow morning. Thank you very much to Ms. ***** ******, I wish I was able to connect with her before all of this. I greatly appreciate her compassion and empathy to me over the phone yesterday.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid $2900 for diffusers and for the oil product so far. According to the contract, I have another $2300 to pay for more product. I want to get out of the subscription to have to pay for the remaining 15 months of product. One product a month. I no longer want the product, and I do not want to pay the remaining amount for a product I no longer want. I am happy to pay a cancellation fee

  Business Response

  Date: 07/14/2025

  Hello, a representative from Aroma360's corporate office spoke with the client today and together we are working toward an amicable resolution. The client will be receiving a technical support call tomorrow at 11:00 AM, after that the client and the corporate representative will speak again to amicably close this matter.  Thank you

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a VIP subscription through Aroma360 (Hotel Collection) under the clear understanding from their representative that I could cancel at any time without penalty. When I attempted to cancel, the company repeatedly refused, redirected me to various teams, and delayed responses while continuing to charge me.They are now working with a third-party company called ***************************** (***) via uPortal360, who has started contacting me and attempting to collect money. This is happening after I revoked payment authorization and disputed the account.I believe this is a case of misrepresentation, unauthorized billing, and unfair collection practices. I have requested cancellation multiple times and was told by their representative that I could cancel at will. This is not being honored.I am requesting that Aroma360:Cancel my subscription immediately.Confirm that no further billing will occur.Instruct UAS/uPortal360 to cease all collection contact.Confirm that this issue will not be reported to any credit bureaus.I have now sent a formal debt dispute letter to ***. I am filing this complaint to request that Aroma360 cancel my account immediately, cease any collection attempts, and confirm that no negative credit reporting will be made.

  Business Response

  Date: 07/21/2025

  We thank Ms. ****** for the opportunity to address this matter.
  
  The company has been in direct communication with the client and an amicable resolution has been reached. As part of this process, a label was provided via email on Friday, July 18th and a copy is attached to this response. We kindly direct Ms. ****** to review that correspondence, as it contains the necessary documentation to proceed.
  
  Should any additional assistance be needed, the company remains available to ensure the resolution proceeds smoothly. 

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The product has been returned the merchant has agreed to close the account.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a deeply frustrating and dishonest experience I had with your company.On June 2nd, I received a phone call from an Aroma360 representative named *****. He offered to exchange my mini diffuser for a larger one, claiming it was free and part of an excellent promotion. He stated that all I had to do was sign a contract to receive it. At no point did he mention that the contract would lock me in for three years or that it would total over $5,000 in essential oils.While on the phone with him around 7 PMat a chaotic moment when my daughters were loudly playing in the backgroundhe was extremely persuasive and persistent, pressuring me to sign right away .I trusted his words and signed the contract without being fully informed of the terms. next day, after carefully reading the document, I realized I had unknowingly agreed to a massive financial commitment that I never intended to make. He clearly misled me and acted in bad faith.I immediately called him to cancel the agreement. He initially ignored my call but eventually responded. I made it clear that I did not want the contract nor the new diffuser. After trying several times to convince me otherwise, he finally agreed to cancel it.When ***** attempted to deliver the diffuser, I refused the package and requested that it be returned to the sender. I never received the *********** month later, I was shocked to receive a call attempting to charge me for the contract. I called your company again, spent over an hour on the phone explaining the entire situation, and was told that the contract would be canceled. However, the very next day, I received another billing noticeproving that the cancellation was not processed as promised. I demand immediate cancellation of the contract and written confirmation that no charges will be made.If this matter is not resolved promptly, I will be forced to escalate the issue through consumer protection agencies and explore legal action

  Business Response

  Date: 07/10/2025

  Hello, a representative from Aroma360's corporate office spoke with the client today and resolved this matter. We apologize for the inconvenience the client experienced. Once we complete the cancellation and refund process we will email a confirmation to the client. At that time, we kindly ask that the client close this BBB complaint as resolved. Thank you

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talked into signing up for their oil subscription for $3,400 over 3 years. This was supposed to include quarterly oil shipments & the diffuser would be "free." Unfortunately, they told me I would be receiving a larger quantity of oils than I am actually getting, & 2 years in my machine is no longer working. After reaching out to customer service multiple times, I was told I would be getting a return label so that I could send my machine back in exchange for a new one. That was 17 days ago, & despite reaching out for an update, I have not heard back. I feel taken advantage of. Once you are locked into a contract, they do not care whether you get what you are paying for or not. New editions of my machine have been made, so obviously I am not the first ****** who has experienced the machine failing to work.

  Business Response

  Date: 07/09/2025

  We thank Ms. ****** for the opportunity to address this matter and we apologize for any delay. The return label was issued and sent to Ms. ****** yesterday, July 8th, and a copy is attached to this response for her convenience. As soon as the non-working diffuser is received, a replacement unit will be sent out.

  Should technical support be required at any point, the client may schedule an appointment at ********************************************************, or contact the support team at ************************************ or ************.
  

  We remain available to assist and look forward to resolving this matter fully. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23565491
  
  I am rejecting this response because:  I am worried that if I accept before receiving my new diffuser, they will no longer work with me to replace.  I received an email from ************************************ on Wednesday July 9th saying that once they see the return label/machine has been dropped off, they will send the replacement unit with expedited shipping.  I am okay with that resolution, I just do not trust them to take care of it as promised if the complaint is closed.  I dropped off the machine at ***** on Saturday morning.  I will accept this once I have the new machine.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/16/2025

  The tracking number was provided to Ms. ****** on July 15th via email, when she contacted our team by telephone. The replacement is currently in transit and expected to be delivered to the client on July 18th.Tracking details can be viewed at: *************************************************************; Thank you!