Business Profile

Dentist

Sage Dental Management, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sage Dental Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

273 total complaints in the last 3 years.
122 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Staff is highly inappropriate on calls.Spoke with ******* and she miskeyed my social when attempting to lookup my insurance, she also consistently interrupted me.Spoke with Evian the general manager and I told her the importance of having the insurance confirmed and she provided excuses for *******, stating she was uncomfortable entering my social.I provided the social again and ***** stated she would have to call Delta dental and would have to call me back. I then provided her the feedback on the interrupting from ******* and she then provided me feedback that The lady who brought your son in was rude.I have no relationship with the lady that brought my son in and the comment was extremely inappropriate, childish and concerning considering she provided the feedback since I provided her employee *********** a customer, Im not here to listen to your feedback on your customers.This is also considered a HIPPA violation, will be working on ************ at this company are highly concerning, not sure how theyre still in business.
Business Response
Date: 06/04/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer Answer
Date: 06/05/2025

Complaint: 23414800

I am rejecting this response because:

I called the provided number two days ago and did not receive a return call. I've already had enough time wasted with your company. You have my contact information, I suggest you use it.
Please be prepared when you call. Has there been any work toward my sons account? Did you apply the insurance that I provided to you now three times? Has the bill been applied to insurance?

Sincerely,

***** ********
Business Response
Date: 06/06/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer Answer
Date: 06/06/2025

Complaint: 23414800

I am rejecting this response because:

Again, I called the offices three days ago and left a message. You have all information available with your staff. Stop having your customers do your work for you and learn to operate a reputable company.
Its clear this communication is over. Ill be reaching out to the state.

Sincerely,

***** ********
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report an unresolved refund related to dental services received on March 5, 2025 ($130.40) and March 14, 2025 ($171.20). Both visits were paid using an HSA card administered by ****. Upon submitting the required documentation to Voya, I was informed that a portion of the charges lacks supporting documentation, leading to the discovery of an overcharge.I first contacted the office on April 3, 2025, and was advised that the refund would be processed within 46 weeks. Since then, I have followed up multiple times:April 24: They informed that the refund request was initiated on April 18.May 2: I was told the refund would be processed during that week.May 7: I was told the refund was initiated on April 22, and it would take 46 weeks from that ******* of today, no refund has been issued. Furthermore, **** has notified me that unless the funds are reimbursed, they may freeze access to my HSA account, which would directly impact my ability to cover ongoing healthcare needs.
Business Response
Date: 06/03/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

Customer Answer
Date: 06/04/2025
Good morning,
Attaching the ***** form, signed.
regards,

Customer Answer
Date: 06/04/2025

Complaint: 23411470

I am rejecting this response because:
Good morning,
Attaching the ***** form, signed.
regards,

Sincerely,

******** *****
Business Response
Date: 06/04/2025

Please note that the patient was refunded on June 2, 2025, in the amount of $301.60 to the MasterCard ending in 5098.

We hope this resolves the matter to your satisfaction.

Thank you,
Customer Answer
Date: 06/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:06/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm the sponsor for Humana Dental for my wife ***** ******. The manager ******* in your *******, ******* office was only supposed to charge me co-pays with Humana Dental. Instead she charged me $1267 on 10/17/2023 which should have been $650, and $1286 on 3/20/2025 instead of $325. Balance owed $1587. I agreed to pay $400 for labs. Your company has a Contract with ****** and I'm not responsible for what ****** doesn't pay. I'm only responsible for co-pays listed on ******'s Schedule of Benefits and Subscriber Copayments. Your manager ******* doesn't know her job just asking people for a sum of money. I'm just asking for the return of my money. I'd rather have this settled and not take it to court. Your **********, Florida Office is offering $572 which is unacceptable. My wife ***** S. ****** is the patent DOB: ********. I paid the funds for her and her sponsor. Sincerely, ****** L. ******, cellphone ************ email: *********************** date 6-1-2025
Business Response
Date: 06/17/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
Date:05/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep dissatisfaction with the care my son received at SAGE Dental. Scheduling was frustratingit took 19 calls to reach someone who spoke clear English, causing significant delays. At the office, the technician struggled to take over 32 X-rays, raising serious concerns about excessive radiation and poor-quality images. After a 90+ minute delay focused mostly on payment, staff pressured my son to return for a cleaning that should have been included. The cleaning was rushed, lasted less than 10 minutes, was insufficient, yet we were still charged.His appointment started at 2 p.m. but lasted past 5 p.m., causing missed classes and $50 in **** costs. The visit felt like a sales pitch for future procedures and payment plans rather than proper care. We now must pay for new X-rays and a proper cleaning elsewhere.Follow-up communication was poor. I called to request records transfer and spoke with a staff member who repeatedly placed me on hold, sent the release form to the wrong number twice, and disconnected abruptly. Despite stressing urgency for an appointment during Easter break, I was told it could take 48 hours, causing us to miss the opportunity. My own dentist transferred records in under two minutes.A qualified new dentist found no cavities and was alarmed by the excessive, poor-quality X-rays and unnecessary radiation exposure. The Sage technician seemed inexperienced. The diagnosis of needing a root canal and crown was false and caused unnecessary fear.This experience was costly, stressful, and unprofessional. My son spent over three hours at ****, missed classes, paid for transportation, and now we face additional expenses for proper care. Over 30 emails requesting a refund have gone unanswered. Given the poor care, excessive wait, billing pressure, and lack of professionalism, I request a full refund of $443 ($158 + $285), which is unjustified. I hoped for a quick, fair resolution, but it has not been offered.
Business Response
Date: 06/02/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

Customer Answer
Date: 06/02/2025

Complaint: 23402541

I am rejecting this response because:

Sincerely,

***** ********
Customer Answer
Date: 06/05/2025
Everything I do with Sage is SO difficult. I am STILL getting bills from them. I really need help with a full refund. This has been an awful experience. Thank you for your assistance.
Customer Answer
Date: 06/05/2025
More info to back up how much they tried to scare my son with a $4577.00 bill and the new dentist I took him to said he does not have ONE CAVITY !!!!!!
Business Response
Date: 06/06/2025
The patient did not express any dissatisfaction during the cleaning or at any point during the visit. However, the following day, the adult patients mother contacted the office requesting a full refund for services rendered. She alleged that the cleaning provided was below the standard of care and stated that they had decided to seek treatment at another dental office. **** requested a ledger showing the care and associated costs to consider the requested refund; however, **** have no record of the parent full filling the request. As a gesture of goodwill, the District Manager offered to refund the ************** fee. However, our records indicate that no payment was made by either the patient or the parent for this service.
Customer Answer
Date: 06/06/2025

Complaint: 23402541

I am rejecting this response because:
This response is NOT correct. My son's experience at Sage Dental was unacceptable and unprofessional, and he did not know how to speak up but was calling me and texting me the entire time saying that the X ray technician was inexperienced and incompetent. My son was EXTREMELY disappointed with this visit, AND they scared him into thinking that he needed a ROOT CANAL AND A CROWN- look at the estimate they quoted- it is INSANITY!!! This is a money making business that does NOT care about the patient's oral health one bit. It was all about money and scare tactics. It should not matter how much I was charged at the new office we went to, that is irrelevant. I am STILL getting bills from **** and have spent hours and hours trying to fight for this $443 I have already paid that was unwarranted for the services received that day. The staff was more focused on processing payment, rather than providing timely care. The visit felt more like a sales pitch for future services and payment plans than an actual dental appointment. This entire experience was disappointing and, frankly, felt like a scam. My son missed his classes that afternoon bc they still had him there in the office 3 hours later!! Past 5 pm and he had to uber there and back ($25 each way that I will never recoup= $50). I entrusted Sage Dental with my sons care and was met with disorganization, pressure sales tactics, and substandard treatment. Given the lack of service and the unprofessional handling of this visit, I am requesting a full refund of the $443 paid ($158 + $285), a figure that is completely unjustified given the poor quality of care, the excessive wait time, and the lack of professionalism throughout the visit.

Sincerely,

***** ********
Customer Answer
Date: 06/06/2025
I sent the charge from the new Dental Office twice now!
Business Response
Date: 06/11/2025
Office agreed to zero out the patient's balance as a gesture of goodwill. Account now reflects a zero balance. Thank you
Customer Answer
Date: 06/12/2025
Hello, and thank you for your attention to this matter.
Unfortunately, this response is not acceptable. I have invested an unreasonable amount of time trying to resolve this, and I am formally requesting a full refund for what was a completely unacceptable experience. My son was subjected to excessive radiation, unnecessary stress, and lost hours of his day including missed classes and over $50 in **** expenses due entirely to this offices disorganization and negligence.
I had to immediately take my son elsewhere for a proper cleaning and exam because he was frightened by **** staffs suggestion that he needed a root canal and crown on a tooth that did not even have a cavity. This is not just a mistake it borders on malpractice.
Not only should this visit be fully refunded, but I am seeking additional compensation for:
The cost of follow-up care at a professional dental office
Transportation costs
The time and stress this situation has caused
Additionally, I just now received a copy of the ledger for the first time and it still reflects an outdated address, despite my having requested it be updated multiple times.
At present, I am still out nearly $300 for a visit that yielded nothing of value and instead put my sons health and well-being at risk. This is completely unacceptable.
I urge you to carefully re-read my original letter.
Thank you
Customer Answer
Date: 06/12/2025
The most troubling part of all this is that **** tried to pressure my son with a potential $4,577 bill (see attached). Why would any provider do this? It feels entirely profit-driven. They led him to believe he needed a root canal and a crownwhen he didnt even have a cavity. How is something like this even allowed to happen
Customer Answer
Date: 06/12/2025

Complaint: 23402541

I am rejecting this response because: Hello, and thank you for your attention to this matter.
Unfortunately, this response is not acceptable. I have invested an unreasonable amount of time trying to resolve this, and I am formally requesting a full refund for what was a completely unacceptable experience. My son was subjected to excessive radiation, unnecessary stress, and lost hours of his day including missed classes and over $50 in **** expenses due entirely to this offices disorganization and negligence.
I had to immediately take my son elsewhere for a proper cleaning and exam because he was frightened by **** staffs suggestion that he needed a root canal and crown on a tooth that did not even have a cavity. This is not just a mistake it borders on malpractice.
Not only should this visit be fully refunded, but I am seeking additional compensation for:
The cost of follow-up care at a professional dental office
Transportation costs
The time and stress this situation has caused
Additionally, I just now received a copy of the ledger for the first time and it still reflects an outdated address, despite my having requested it be updated multiple times.
At present, I am still out nearly $300 for a visit that yielded nothing of value and instead put my sons health and well-being at risk. This is completely unacceptable.
I urge you to carefully re-read my original letter.
Thank you

Sincerely,

***** ********
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for an internal tooth whitening of tooth number 8 which I was told would need at least two whitening treatments that will take several appointments. That I had to pay it all upfront before I could ever book an appointment. I did pay for the procedure upfront. I scheduled & attended the first appointment. I was told to come back in a week for the second session. The following week when I arrived & saw the dentist he said the second treatment is not needed the tooth is white enough to match my other teeth. I agreed. However when I asked the office manager about my refund for the second treatment that was not needed she said no I will not get a refund. That the money will just stay there in case I need to see the dentist again. I said no thanks I want the difference of the money I paid back. She said the dentist will have to agree to that & that I have to ask him for it. I told her I dont understand why, the dentist didnt give me the price of the treatment plan that was you. She said I had to make an appointment that they will then have to charge me for to see him to ask for the difference of my money back. And now I am receiving bills in the mail from Sage Dental for what I already paid for. I have all my receipts. I have called the office and corporate many times and have had the issue escalated and emails have been sent and yet nothing has been fixed.
Business Response
Date: 06/02/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since December of 2024, I have been seeking dental services with Sage Dental. They have repeatedly dragged out my services-we were supposed to be finished in February. It is now almost June. They have continued charging Care credit for services that have not been completed yet. When I ask about it- they can not communicate their reasoning. Every time I walk into their office, I leave in worse shape than I came in. They schedule appointments for me, I arrive and they do not have my crown/temporary crown etc ready.They have given me a temporary crown that didnt even last 24 hours. Refused to return my call. The dentist is unprofessional and non-responsive. Ive asked multiple times to be moved to a different location- they said I can not. The receptionist has been nothing but unhelpful and rude since the very beginning. This location is a joke-I feel terrible for the number of people who have to use them as dentist. They have over spent my insurance and under delivered in every single aspect. I belive because I am using government provided insurance and care credit they are taking full advantage of the system and trying to spend as much money possible. They are a scam.
Business Response
Date: 05/29/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was evaluated by the dentist in the ************************** on a Tuesday, and was told that I would need to have an emergency root canal completed by Friday and get the temporary crown placed the following Monday. They scheduled me the appointment for both the consult and root canal procedure at *************** on Friday.After waiting 2 hours past my appointment time, I was told that I was only scheduled for the consult and not the root canal procedure, even though I showed the confirmation email stating that I was scheduled for both. I was told I could not get the procedure done on this day and to rebook.When I called to cancel my appointment for the temporary crown at the ****************** due to not having the procedure done, they were apologetic and ensured me that I would be scheduled to have the root canal procedure completed at the ********** office on Wednesday, 5/21 at 3pm and then I could get the temporary crown placed immediately after (4pm) at the ******************. I accepted this and scheduled both.Then, I received a call from the ***************** today stating that I was only scheduled for a consult and would be unable to get the root canal procedure completed, yet again. I explained the situation and the office staff stated there was nothing they could do. I asked to speak with an office manager, to which I was declined.I called back the ****************** to, again, cancel my temporary crown appointment as the procedure would not be getting completed. I asked to speak with an office manager at this location to discuss the situation, to which I was declined again.This is absolutely outrageous as I am in immense pain and was scheduled twice now for a root canal and was told I was unable to get it completed due to being double booked or not having appointments available, although I had proof of confirmation that I was scheduled for these appointments.I am requesting a refund of my X-ray spending so I can get this completed elsewhere
Business Response
Date: 05/26/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/20 I visit sage dental which is located in ****************** sage dental in ********** to purchase some dentures this is not my first time getting dentures this is my third time but first time going to sage dental visit on 7 times the dentures needed a lot of adjustment and the color of the gums was off never have I had dentures and the gums was purple my last visit was painful every time I tried on the dentures even the other visits they was painful the dentures pointed ends was hurting my gums Im on blood thinners and I just couldnt keep getting my gums sore and causing me discomfort went back on may first she said that these was some new dentures but they was doing the same thing and I noticed the same color painful trying on and in my mouth I left them with the lady at the desk she said she would give me a call and I havent heard back from her very rude I call today she said there was nothing she can do and she thrown them away and to call my insurance to see will they pay for me some more the dentist I use to go to have move or close down and I saw sage dental to give them a try not expecting to get this treatment
Business Response
Date: 05/20/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

Customer Answer
Date: 05/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:05/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had multipke dental procedures done with this business beginning in October through the beginning of January 2025. My dental insurance settled the final claim on Feb 25, 2025. In the process of this I had been told by the office manager of my local office (******) that I had a credit on my account (this was in January 25) I then requested a refund of that on January 20th 2025. I understand that they needed to wait until all claims processed though my dental insurance which happened on Feb 25th 2025 per my dental insurance and they are not waiting on anything and everything is settled with them and has been. I have since contacted the corporate office and there again has fallen on deaf ears saying they are going to escalate my request for my refund and that was the beginning of April and I still have heard nothing. It does not take over almost 150 days to process a refund after multiple requests for it.
Business Response
Date: 05/30/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer Answer
Date: 05/30/2025

Complaint: 23333286

I am rejecting this response because: they need to give me my refund now it has been over 5 months at this point.

Sincerely,

**** ********
Business Response
Date: 06/02/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

Customer Answer
Date: 06/03/2025
HIPPA form
Customer Answer
Date: 06/03/2025

Complaint: 23333286

I am rejecting this response because: Please see Hipaa release form.

Sincerely,

**** ********
Business Response
Date: 06/16/2025
Please see attached. Refund was issued to the patient's 3rd party financing on 6/6/25 in the amount of $663.20. Thank you
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sage dental at 1937 ********** trial wpb FL ***** Tel: ************.advised me that my dentures needed to be replaced and were approved by ******** without cost to me even though I advised them that I believed I had to wait another 2 years for a new set of dentures. They made the teeth and again said no cost to me. When I went for the fitting they advised I had to pay $1700. They outright lied about insurance approving the dentures. I am a disabled senior citizen on humana/medicad/********. Sage dental are scammers.
Business Response
Date: 05/13/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer Answer
Date: 05/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Business Response
Date: 06/03/2025
Please note that our office is currently in communication with the patients insurance provider regarding their denture coverage.

At the time of benefit verification, the policy breakdown provided by the insurer did not indicate any limitations related to denture frequency. Based on that information, we proceeded with the denture process under the understanding that the treatment would be covered.

We are now working directly with the insurance company to seek clarification and resolution. We kindly ask for your patience as we await their official response.

For your reference, please see the attached benefit breakdown as originally provided by the insurance company.

Thank you for your understanding.
Customer Answer
Date: 06/03/2025
I went in for an adjustment of the bottom denture. They said what I like new dentures I said I have two more years before I can get dentures and the doctor proceeded to tell me oh no we'll get it for you don't worry I said they're not going to approve it she says yes we'll get it it's not a problem they came to me with the paperwork and I continuously said I pay nothing and she said yes you're not going to pay a thing and then they gave me a bill. They also suggested I call ******** to see if they cover ******** said no they don't and I told them that. I went to the office numerous times and the woman kept making up stories that you would help me and it's okay don't worry about it we can do a payment plan and I told her I'm on Social Security I can't do a payment plan. I called you Nana and your mama said that sage Dental does this all the time. I continuously get bills. I received the bill under my door with no stamp on it which means they came to my house and put it under my door.
Customer Answer
Date: 06/03/2025

Complaint: 23317487

I am rejecting this response because: I went in for an adjustment of the bottom denture. They said what I like new dentures I said I have two more years before I can get dentures and the doctor proceeded to tell me oh no we'll get it for you don't worry I said they're not going to approve it she says yes we'll get it it's not a problem they came to me with the paperwork and I continuously said I pay nothing and she said yes you're not going to pay a thing and then they gave me a bill. They also suggested I call ******** to see if they cover ******** said no they don't and I told them that. I went to the office numerous times and the woman kept making up stories that you would help me and it's okay don't worry about it we can do a payment plan and I told her I'm on Social Security I can't do a payment plan. I called you Nana and your mama said that sage Dental does this all the time. I continuously get bills. I received the bill under my door with no stamp on it which means they came to my house and put it under my door.

Sincerely,

******* ******
Business Response
Date: 06/16/2025
The office has reached out to the *** Department in an effort to obtain further clarification regarding the insurance results related to denture frequency. As of now, no response has been received. We will make another attempt to follow up. In the meantime, the office recommends that the patient contact the insurance company directly to help escalate the matter. Thank you
Customer Answer
Date: 06/26/2025

Complaint: 23317487

I am rejecting this response because: Please see attached.

Sincerely,

******* ******
Business Response
Date: 07/01/2025
The dispute is still under review, and as of today. ****** has not provided an update to our office.. (REFERENCE # *************)

patient is advised to contact Humana directly to follow up on the dispute.
Customer Answer
Date: 07/02/2025
Ioriginally went in there for an adjustment of my bottom dentures. I keep telling Sage dental that I have 2 yrs left before I can get new dentures. I also explained to them if there is a cost I cannot pay it I'm on a fixed income. Each time I went in for a fitting with the wax or with the Teeth, I would ask ,are you sure it's covered I only wanted an adjustment and Sage Dental Stated The Dentures needed to be replaced.They continue to say they will be no cost don't worry about it we'll take care of it. The day I went in for the final fitting I was stopped at the front desk and told before I can do the fitting I need to pay the bill. I asked the receptionist why didn't you contact me before this day.Her answer was " We just received the denial from your insurance.
Customer Answer
Date: 07/02/2025

Complaint: 23317487

I am rejecting this response because: I originally went in there for an adjustment of my bottom dentures. I keep telling Sage dental that I have 2 yrs left before I can get new dentures. I also explained to them if there is a cost I cannot pay it I'm on a fixed income. Each time I went in for a fitting with the wax or with the Teeth, I would ask ,are you sure it's covered I only wanted an adjustment and Sage Dental Stated The Dentures needed to be replaced.They continue to say they will be no cost don't worry about it we'll take care of it. The day I went in for the final fitting I was stopped at the front desk and told before I can do the fitting I need to pay the bill. I asked the receptionist why didn't you contact me before this day.Her answer was " We just received the denial from your insurance.

Sincerely,

******* ******
Business Response
Date: 07/07/2025
Please understand that the information provided by the insurance regarding the patients coverage and frequencies was inaccurate. This error originated on the insurance company's side, and the office is not responsible for the misinformation. We kindly ask that the patient contact their insurance provider directly to help resolve this matter on their behalf.
Customer Answer
Date: 07/08/2025

Complaint: 23317487

I am rejecting this response because:

Sincerely,

******* ******
Customer Answer
Date: 07/09/2025
There are no incorrect items from Humana that is not true. All the files are correct. I didn't file the complaint to get the teeth free I want Sage Dental that their work ethics and the way they filed with ****** was wrong. It was never approved to make those teeth. All I want is to them to stop bothering me with payment because I cannot pay for it. I am a senior on a fixed income and I told them that from the beginning and I told them if Humana didn't cover it I could not cover it myself.

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