We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Polo Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Polo Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Polo Dental has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Polo Dental

      1905 Clint Moore Rd STE 200 Boca Raton, FL 33496-2660

    • Polo Dental

      1100 SW Saint Lucie West Blvd Port Saint Lucie, FL 34986-1780

    • Polo Dental

      4280 Tamiami Trl E STE 201 Naples, FL 34112-6701

    • Polo Dental

      1301 N Congress Ave STE 110 Boynton Beach, FL 33426-3360

    • Polo Dental

      4700 N Congress Ave STE 302 West Palm Beach, FL 33407-3292

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/17/23 I paid Royal Dental $331.40 for a service that ************* was not able to perform . I have been requesting my money for a long time and it has been months and they are telling me so many different excuses as of today 1/11/24 . I have not received my refund .I was not able to dispute the charges . They do charge at front and never return $ that doesnt belong to them

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************** date of birth 09/04/1943, paid for a partial from Polo Dental. ***** had to go back twice for the mold creation as their lab messed it up. We paid $600 out of pocket for upgraded material for the partial. The wax mold arrived in early October and she had an appointment for a fitting on 10/27/23. The office called and cancelled stating the dentist wouldnt be there. Her name was *****. When pressed to reschedule the appointment, she said she doesnt know when the dentist will be in. I called again yesterday to reschedule the appointment and again ***** said they have no updates.I requested to just come in pick up the mold and go to another polo dental office. She said they are not even in the office at all and no one is there. She gave me the ********* office number . I then requested that she make note to office manager that we need the wax mold or our money back. She stated she would pass it on. Polo dental in *************** only has voicemail as does the polo dental in Naples. We stopped by ********* office and its locked up tight and housekeeper stated she hasnt seen anyone in that office at all. We need the mold and our money back as they e already billed our insurance for the other appointments.

    Polo Dental is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.