Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a divorce in my state l was told that l had to pay the debts that me and my ex have accused through our marriage. I was making 4 times less than him. And so Financial Warranty contacts me that l can get rid of my debt if l consolidate and pay each month. Beware they take your money and nothing comes off your credit report. And divorce rates and abusive relationship is very high here. And any company can come to our state and take money from consumers with no repercussions. And so you have to be an advocate for yourself. Doesn't that sound like our democracy????

  Business Response

  Date: 06/05/2025

  **** ******** ****** completed Financial Warrantys onboarding process in 2022, including the enrollment calls and the signing of our service agreement. However, she never made a payment, and as such, she was never activated as a client, and no services were rendered.
  
  Because no funds were ever collected, and no work was initiated, Ms. ****** claim that we took her money or failed to deliver services is factually incorrect. We understand her frustration regarding post-divorce financial stress, but we must emphasize that no financial transaction ever occurred between Ms. ****** and Financial Warranty.
  
  Additionally, her statements about our companys presence in her state and its impact on vulnerable consumers are not only inaccurate, but also irrelevant to the facts of this case. Financial Warranty operates in full compliance with applicable laws and ethical standards, and no misconduct occurred in this interaction.
  
  We respectfully request that this complaint be updated to reflect that Ms. ****** was never an active client. No funds were received, and no refund is applicable.
  We consider this matter closed.
  
  

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financial warranty took 200 from my account after I requested to be unenrolled from the program. I notified my enrollment counselor on March 12th to unenroll me, as I requested help on the phone understanding the program and she never called me back. I never received a response to my March 12th email requesting to be unenrolled, and I lost 200 to them. I filed a claim with my bank, and FW fought the claim, saying I requested unenrollment after the due date for reduction, which is not true. I requested unenrollment in writing on March 12th, and no one responded to my email, forcing me to contact them by phone. No one explained how to unenroll, so now my account is overdrawn. FW screwed up. I am very disappointed in how I was treated by this company. I called to talk to my counselor and she was too busy to talk to me or respond to my request, so now I am overdrawn.

  Business Response

  Date: 05/19/2025

  ****** ****** enrolled with Financial Warranty in accordance with standard company procedures, which include three separate phone calls (Enrollment, Underwriting, and Compliance), as well as a signed agreement outlining her payment schedule and the terms of cancellation. This agreement also specifies that any cancellation request must be submitted in writing at least three business days prior to a scheduled payment draft.

  *** ****** made her first payment of $200.10 on April 3, 2025, which immediately triggered the start of services on her file, including validation activity and onboarding preparation. Following that payment, we attempted to complete an Introductory Calla standard part of our client welcome processbut *** ****** did not answer the call and did not return it.

  On April 4, 2025, *** ****** emailed a request to cancel the day after she made her first payment.

  After receiving the cancellation request, Financial Warranty placed multiple follow-up calls to *** ****** in an effort to confirm cancellation, provide assistance, and ensure her file was properly closed. These calls took place on April 14 at 12:45 PM, April 18 at 1:06 PM and 1:07 PM, April 30 at 12:08 PM and 12:23 PM, and May 7 at 4:13 PM. *** ****** did not answer or respond to any of these outreach efforts.

  On April 12, 2025, *** ****** filed a chargeback with her bank. Financial Warranty submitted full documentation of her enrollment, payment authorization, cancellation request timing, and services rendered. Financial Warranty is unable to process a refund on behalf of a client if A. there is an active chargeback and B. if we do not ***** confirmation from the client- or the funds refunded may not reach the clients bank account. We have continued to try to reach out to *** ****** without success. 

  To be clear: no additional charges have been attempted, and none will be. Financial Warranty has made every good-faith effort to follow protocol and communicate with *** ******.
  

  
  

  Customer Answer

  Date: 05/19/2025

  Please close this claim - Financial Warranty Agent ***** has assisted me with this issue, and I am happy to say I am getting a refund.

   

  Thank you,

   

  ****** ******

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having issues with Financial Warranty in *******, I have been this company for long long time, the last time I talked to Financial Warranty which maybe in November 2024, the person who I had told me I have sixteen months left to be paid in full so I count the months, I should be done in sometime in March or April, but have been calling them now they nine months, so one of the Financial Warranty supposed to call me back but they don't called me so I am getting tired of the phone tags, I am going to my bank talk to stop payment to the Financial Warranty, until I hear from them & give them peace of my mind.

  Business Response

  Date: 03/24/2025

  
  We appreciate the opportunity to respond to ******************* concerns, and we would like to provide a full and transparent overview of the situation, the actions we have taken, and the resolution currently in place. Ms. ****** has been a client of Financial Warranty for a significant period and reached out in late 2024 with questions regarding the remaining term of her program. According to our records, during a conversation in November 2024, she was informed she had approximately 16 months remaining on her plan at that timeplacing her completion window into the spring of 2026, not 2025. On February 10th, 2025, our team made contact attempts at both 2:30 PM and 4:44 PM to clarify her concerns and provide an update. When those attempts were unsuccessful, follow-up calls and messages were placed again on February 20th at 4:36 PM, February 21st at 6:29 PM, and February 24th at 11:34 AM. Each of these was accompanied by text messages and follow-up emails. After receiving Ms. ******* BBB complaint on February 26th, we escalated our follow-up efforts. Over the next 10 days, we made nine more phone calls to both numbers on file. During the final two calls in that sequence, we were able to successfully connect with Ms. ******* During that conversation, Ms. ****** shared that she was experiencing some financial hardship, and our team took immediate steps to assist her. We reduced her monthly payment to accommodate her situation, provided a full update on her programs progress, reconfirmed her program timeline and expectations, and ensured she felt supported moving forward. She expressed satisfaction with the resolution, and as of this response, she is still actively enrolled in the Financial Warranty program. Its important to note that many of our clients are also facing persistent contact from collections agencies, making it difficult to differentiate legitimate service calls from spam. This results in clients frequently missing our outreach, despite our consistent efforts to communicate. In Ms. ******* case, multiple calls, texts, and emails were made prior to this complaintnone of which were returned. While we understand her frustration, we want to assure both Ms. ****** and the BBB that our intent has always been to provide timely support and information. The delay in communication was never due to neglect, but rather a challenge in establishing two-way contact despite ongoing attempts. Ms. ******* complaint was submitted during an unfortunate communication gap. However, once contact was re-established: her account was adjusted for affordability, all her questions were addressed in detail, and she confirmed she was satisfied with the steps taken. She remains an active client, and our team is available to assist her at any time should additional concerns arise.
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client for 18 months.Amount paid in my account $9,500.00 They were to negotiate with the law firm suing me with the help of their legal department, *****.I now have an abstract of judgment filed against my home, and the Financial Warranty said they would negotiate and resolve for **** have called each day for the last two weeks and keep getting the same message: they will call me back and they want to help ****f they refund all the money, I paid them for a service not given, I can fire them and then negotiate with the law firm that is suing me. Below is one of the employees who was supposed to help me.***** ********** Senior Customer Support Specialist ****************************************** Office ************ Fax ************ ******************************** ******************************

  Business Response

  Date: 03/24/2025

  
  Ms. ******* has been a client of Financial Warranty for some time. During her enrollment, her accounts were placed under our program, which includes coverage for services related to debt defense and legal matters. One of the key accounts she references, with ***************, had a $5,000 warranty reserved, which was previously returned directly to her bank account to assist her. She also had an additional account with ************ which she chose to handle independently. In response to her request for assistance with that matter, we issued a good-faith $1,000 refund to support her, even though the account had been removed from our program. Ms. ******* also raised concerns about communication with the legal team, specifically with *****, who serves as a coordinator with third-party attorneys. We have followed up with the legal department to ensure this line of communication is re-established. As of now, Ms. ******* has received partial refund support. The abstract of judgment she references does not reflect a failure to act on our part, but rather is an outcome that can occur when clients join us after working with other companies. While we understand her frustration, our records reflect consistent efforts to assist, communicate with legal, and provide financial support where possible. Ms. ******* remains eligible for the remainder of her warranty coverage once documentation is finalized, and we are currently in active contact with her.
  
  

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the company due to them saying they can get rid of my debt but they havent done anything! They refuse to let me cancel Ive been emailing them almost every month and calling. They refuse to allow me to cancel or even get my money back. W

  Business Response

  Date: 03/24/2025

  **** ****** enrolled with Financial Warranty on 07/03/2024. As part of our enrollment process, she completed three separate calls with three different agents: an Enrollment call, an Underwriting call, and a Compliance call. On each of these calls, the nature of our program, the services offered, and the payment schedule were clearly outlined and agreed to. Additionally, Ms. ****** signed a legal agreement authorizing Financial Warranty to begin services and process payments on her behalf.
  Following her enrollment and initial payment, Financial Warranty began working on her file immediately. ********** services were initiated as contracted. The claim that nothing has been done is inaccurateservices began promptly upon payment, in accordance with the agreement.
  Regarding Ms. ******* claim that she was refused cancellation, we want to be especially clear: cancellation at Financial Warranty is a simple process. As explained during the enrollment process and in the agreement itself, cancellation requires a written request via email. To date, we have not received any written cancellation from Ms. ****** to our designated support address. 
  Following this complaint, we have attempted to contact Ms. ****** multiple times by phone to address her concerns directly. Unfortunately, she has not responded to our outreach. However, we have taken proactive steps to respect her wishes: no further payments have been drafted from Ms. ******* account since the date of her complaint.
  If she still wishes to formally cancel, we remain available to process her request immediately upon receiving written confirmation. That said, because services were rendered as outlined and agreed upon, we do not believe a refund is warranted.
  We are still open to resolving any confusion Ms. ****** may have and welcome her response.
  
  

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I signed a contract for debt services with Financial Warranty. The payments were due the 30th of each month. My first payment was supposed to only be $162.00 with my next payment being the full amount agreed upon. Financial Warranty instead deducted the first payment and then deducted a second payment two weeks later. After careful review, it was agreed that the first payment made was satisfactory and my next payment would be on the 30th. Unfortunately, as a result of Financial Warranty deducting that second payment, my bank account became overdrawn. My bank then proceeded to close my account causing significant stress as my direct deposits were made to the account closed. Furthermore, with this happening in the middle of the month there was no assurance that my direct deposits would go into my new account. ******************** began debiting my ATM card 5 days before the November due date. They attempted to take payment on the 25th, 26th, 27th, 28th and the 29th. I called them to ask what the h*** were they doing attempting to take a payment 5 days before the due date. The following day they debited $262 from the debit card I gave them. After careful thought about what had been done, I decided that I could no longer trust Financial Warranty. I contacted them via email, as instructed, requesting closure of my account. I also requested a full refund. I was told I needed to contact them three days prior to payment date to make any changes. I have emailed them twice and called three times so far over the last three days. All I am told when I call is that my account has been closed. When I inquire about a refund, they tell me billing is looking into it. I dont see how it takes three days to decide on whether a refund is appropriate considering they have caused my bank account to be closed, which does not look good for me, then try taking a payment five days early from my new bank account. I want a full refund of all monies

  Business Response

  Date: 12/09/2024

  We have discussed this matter with **** ****** at length. The system Financial Warranty uses to process payments is unable to overdraft accounts. If money is not in a bank account when we attempt to draft a payment as agreed- no money comes out. In addition to this, in spite of many years of experience in the financial industry, we are also unaware of any bank policies causing a single overdraft to close an account. We are however, aware of the fact that other systems used by other companies for automatic payments CAN overdraft accounts. And we are also aware that multiple and repeated overdrafts due to mismanagement of funds and/ or poorly scheduled automatic payments and/ or refusal to pay overdraft fees over many months CAN lead to accounts closure. Neither of these things are possible results of actions taken by nor the responsibility of, Financial Warranty. **** ****** has been spoken to and still remains a client of Financial Warranty since the receipt of this complaint. 

  Customer Answer

  Date: 12/09/2024

  I am in talks with Financial Warranty at this time,  In response to account closure, my account was overdrawn without my knowledge.  I generally look at my account when there are funds available.  However, if there are no funds, then I do not look at it as often.  It was not until my ex mother in law called to tell me that the account I share with my exhusband was overdrawn and he was ******.  Furthermore, they were threatening to close the account.  I did not know how my account became overdrawn until I logged in and discovered what happened.  By the time I found out and made contact with Financial Warranty, my bank decided to close the account despite the fact I was not personally responsible, due to or as a result of, poor financial management.  Just because you have never heard of a bank closing an account due to being overdrawn, does not mean it does not happen.  It does.  At this point I would like to withdraw my complaint against Financial Warranty as I have been given valuable information that was not initially provided and it has changed my perspective. 

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account was charged without my knowledge. Please do not debit my account any more. This is not an open account with ***************************************.

  Business Response

  Date: 11/14/2024

  ******** ********** was enrolled with Financial Warranty on the day of October 16th, 2024. The enrollment includes an Enrollment call, an Underwriting call, and a compliance call; each with three different agents. Each of these calls confirm and reconfirm the process the client is agreeing to, the payment amount, and date said payment is scheduled to be drafted. This enrollment process also includes signing the legal agreement containing payment authorization for the amount and date of the payment in question. ******** ********** called Financial Warranty October 18, 2024, spoke with a client services agent, and requested to cancel. The client services agent asked that she send in an email confirming her cancellation. ******** sent the email on the 19th. We placed her in cancellation status, which means; no payment is to be drafted. Her enrollment agent then followed up with her in regards to her cancellation on October 21st, 2024. ******** confirmed she wanted to stay with our company, apologized for attempting to cancel and explained that she had mistaken us for her previous company. We, again, reconfirmed her payment amount and date via ACH, and she was set back to active client status. That is the last time we spoke to ******** prior to receiving this complaint. 

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i originally retained financial warranty [FW] because the debt consolidation company [national Debt relief] I had was not effective at resolving all debt. in fact, it took a long time and my credit score after months remained barely above 500.i was advised by FW that they would be able to attack the debtors and reduce or even eliminate the debt once i paid the full amount of which was in two payments of $277 followed by withdrawals of 277 every paycheck these withdrawals were done by a faked electronic check with my name on it, and not by ACH. i cancelled the relationship on 10/23/24 and retained services of a different company with attorneys on staff.i have asked for a refund of all amounts paid because no work was done. i have sent emails and have not had a response.the bank refused to file a fraud claim for unauthorized withdrawals because of the electronic check. the bank ******* helpful solution was to change my account number.i would warn others to NOT use FW...ever.

  Business Response

  Date: 03/24/2025

  ***** ***** enrolled with Financial Warranty on October 23, 2024. As is standard with every enrollment, he completed three separate callswith an Enrollment Agent, an Underwriting Agent, and a Compliance Agenteach confirming his understanding of the program, the payment amount, and the payment method. In addition to these verbal confirmations, Mr. ***** signed a legal agreement authorizing Financial Warranty to begin services and to draft payments using industry-standard payment methods.
  Upon receipt of Mr. ****** first payment, work on his account began immediately. All of the debts he provided were validated within a matter of hours, and legal preparation was underway in accordance with our normal timeline. His claim that no work was done is simply false and likely stems from a misunderstanding of how the validation process works or from being misled by a competing company. Regardless, the work he paid for was already performed, and therefore a refund is not appropriate.
  Mr. ***** has also made several inaccurate and misleading statements regarding our payment processing. The suggestion that Financial Warranty used a faked electronic check is both untrue and concerning. Our payment system processes ACH drafts, which is a federally regulated and widely used method across financial institutions. He authorized these payments in writing and over the phone. There was nothing fake, unauthorized, or fraudulent about the payment method used.
  We also note that Mr. ***** chose to cancel his services with us the same day he enrolled. He then enrolled with another company, *****************, whose advertising practices often include negative framing of competitors. While we respect his right to choose another service, we cannot refund payments for work already completed based on pressure from a competing company or mischaracterizations of our process.
  Financial Warranty has made multiple attempts to speak with Mr. ***** since his cancellation. During our last conversation, he acknowledged that he had enrolled with another service, but also expressed interest in returning to our program once he was no longer with that company. As of today, he has not followed through or responded further. We even offered him to do the work him for free at no cost to him, and have called him since to solidify our offer and he has not responded. 
  We consider this matter closed.
  
  

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2022 l paid my first payment of ****** for ******************************************* November 2022 due to hardship and continued paying September 2024. I never received any proof debit being considation nothing at all.from them but lies. I need get my money back.

  Business Response

  Date: 11/14/2024

  ******** ***** was enrolled with Financial Warranty on February 2nd, 2022.  The enrollment includes an Enrollment call, an Underwriting call, and a compliance call; each with three different agents. Each of these calls confirm and reconfirm the process the client is agreeing to, the payment amount, and the date said payment is scheduled to be drafted. Part of the information covered in these three calls is the fact that Financial Warranty is not a consolidation company, and we do not make payments to our client's creditors in any way shape or form. After the first payment is made, we also have another call with our clients called the welcome call. This call is about an hour long, in this call there is a full re explanation of the process and we mention we do not make payments to our client's creditors nor consolidate debt in any way shape or form in two separate places. Mr. ***** has also received many, many follow-up and update calls. It is strict company policy that should any opportunity arise clients are informed that we do not consolidate accounts. We have attempted to reach out to Mr. ***** to seek resolution for his concerns but have been unable to get ahold of him. 

  Business Response

  Date: 11/14/2024

  
  ***** ***** enrolled with Financial Warranty on 9/13/2024, and his first payment was scheduled for 10/23/2024. Before joining us, he canceled his prior enrollment with ********************. For clarity, ******************** is a debt settlement company, not a debt consolidation company, as they do not provide loans. Their focus is on settling debts after they are charged off. This distinction might explain why his credit score did not improve while working with them.

  
  During Mr. ****** enrollment, we confirmed his payment date, amount, and method on three separate calls with three different agents, all of which he agreed to. He also signed an enrollment agreement clearly outlining these details, including the authorization for payments via *** withdrawal. As industry standard, *** withdrawals are processed electronicallythis is not a "fake check." Our system provides clients with a copy of the electronic check via email when each payment is processed.

  
  Additionally, his bank did not process his fraud claim because Mr. ***** had signed the payment authorization, fully consenting to the *** withdrawals as outlined in his agreement. Upon receipt of his first full payment, our team promptly began working on his accounts, as stated in our contract.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was withdrawn from my checking account in the amount of $219 on 08/05/2024 without my final authorization. It began as a discussion as to what services this company offers. Upon **** explaining to me I was interested, but specifically said I would need to discuss with my parents to get their opinion. I told her I was not working at the moment and they pay my bills. She agreed and told me nothing would be processed without my knowledge and we would discuss further. I told her I was not in full agreement of entering into a contract to enlist their services. **** was not in the next day when I called and another associate told me she would ensure no payment's would be processed and she would have **** return my call. I specifically told them do not charge me. They acknowledged. However, on the date mentioned above, they debited my account anyway. Now I have to spend the necessary time to recover these funds. It will take days before showing back in my account and this will cause me a financial burden even after they refund the payment. I am totally disgusted by their underhanded, fraudulent scheme. Their wasn't a receipt or any form of communication stating they charged me after taking the money. That's how corrupt these thieves are. That's the only type of business they really are. They will rob from you money you don't even have. Lie about what they offer and boldly Lie to your face just to scam anyone out of their income

  Business Response

  Date: 08/21/2024

  ****** was informed of and asked to confirm understanding in regards to the date and amount of her payment. She confirmed this in both the enrollment call, and the compliance call which are both separate and with separate agents.  She expressed concerns about the program after the payment was withdrawn, and requested a refund after realizing this program wasn't something she would be able to afford. This refund of $219.00 was processed immediately, which she has since received. We are unaware of any "corrupt, underhanded, lying, boldly or otherwise, nor fraudulent scheming" currently or previously having occurred during her enrollment. We agreed to circle back around with her in a few months in the hopes her financial situation changes, and she may be able to proceed with the program.
  

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************