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Business Profile

Debt Consolidation Services

Greenwise Financial Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company emails me 10 to 15 times a day it's so annoying, no matter how many times i block the email another pops up.

    Business Response

    Date: 05/02/2023

    Dear *******

    I am sorry for your experience. Can you please forward the email in question to **************************** There may be a technical glitch causing this.

    In the meantime, we have manually added your email address, ************************, to our unsubscribed list.

     

    Thank you,

    Greenwise Financial 

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get emails from them all the time. At least 20 or more a day and I cant get them to stop. Ive unsubscribed and blocked the sender however, its a RoboEmail that changes part of their email each time they send a new email. At the emails are in triplets!! You cant get them to stop. I am going to have to use a new email address and Ive had this one for years.

    Business Response

    Date: 04/13/2023

    Hi *********,

    I am sorry for the inconvenience. Can you forward the email to ************************************************* so we can look into the unsubscribe issue?

    We've gone ahead and manually added your email to our unsubscribe list. 

    Thanks,

    Greenwise Financial 

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company appears to make loans at a low interest rate then they tell you they dont make loans but are a debt relief company. Then they use call spoofing to call you using fake phone numbers from all around the country.

    Business Response

    Date: 03/01/2023

    Hello *****************,

    I apologize for any confusion but it seems you have ** mixed up with another company.

    Best regards,

    Greenwise Financial Solutions

  • Initial Complaint

    Date:01/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an agreement with Greenwise Financial Solution to settle a debt on August 19, 2022 .They had withdrawn from my bank account two payments of $ ****** for Aug. 25, 2022 and October 24, 2022. **************** has called me concerning my account, however, it seem like the customer service was confuse about my account. My wife and daughter was involved in an automobile accident. I'm having a hardship making payments towards my debt because her treatment and medical condition September 22, 2022.

    Business Response

    Date: 02/23/2023

    Hello,

    We have been in contact communication regarding his contact with the BBB. ************** is currently enrolled and active in our program.

    He advised us he was going to remove the complaint he filed with the BBB, which is why our response was delayed.

    On February 14, 2023 we spoke with client and client advised that "the client said they tried to remove the review but all they can do is comment again I asked if she can leave a positive review then said she will work on it "

    We are here to answer any other questions and help resolve this.

    Thank you,

    Greenwise Financial Solutions

  • Initial Complaint

    Date:10/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went with green wise financial to help consolidate my debt i have made 2 payments of 254..17 told me they would get a hold of my credit card people and stop all calls from them told i would have account on my computer tried to contact them about issues with it and got hung up on twice, im getting 4 or 5 calls a day from my credit card debts plus multiple emails from them . i wish i would have never went with this company i think there out to take money from people and not helping them

    Business Response

    Date: 11/18/2022

    Dear ********,
    Going through a debt resolution program can sometimes be stressful. Especially in the beginning as your hardship is established with your creditors. We are here for you and will work hard to resolve your debts and get you on the path to financial freedom. You are still an active client with us and we are working hard on your behalf. We will make sure a senior debt coach reaches out to you to answer any of your questions. 

    Please do not hesitate to reach out to us for anything at all.

    Best regards,

    Greenwise Financial

    Customer Answer

    Date: 12/01/2022

     
    Complaint: 18298951

    I am rejecting this response because:

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is no ledger or information given when asked about progress. They also negotiated with an account and when I agreed to it after asking many times on recorded conversations and per email and text....the induced amount was only and inducing to not additional and I have record of them stating not additional no extra money needed. Well they retracted their offer for me and caused me so much stress and more money after I had to drop them from greenwise. This is a scam a scam and they do not communicate and ***** and ***** have no clue what they are doing

    Business Response

    Date: 10/26/2022

    ************ is currently an active client and we are working with her to resolve her debts.

Greenwise Financial Solutions is NOT a BBB Accredited Business.

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