Reviews

Review Details

• Review fromAaron A

  Date: 06/20/2025

  5 stars
  Great customer service! Extremely helpful and easy to follow. Helped me get through a difficult situation.
  

  Slavic401k.com

  Date: 06/23/2025

  Dear *****,
  
  Thank you so much for taking the time to share your feedback! We were absolutely thrilled to read your comments. This truly means a lot to our team here at Slavic401k. Our goal is always to provide clear, helpful, and supportive service, especially when you're navigating complex situations. Knowing we made a difference for you is the best reward.
  
  We appreciate you choosing Slavic401k and look forward to continuing to support your financial journey.
  
  Sincerely,
  The Slavic401k Team

• Review fromMark S

  Date: 06/03/2025

  1 star
  I have been an employer sponsoring 401k plans and have some background in this. The administration, communication, and tools provided by Slavic are horrible. I experienced numerous issues related to getting a login created including inconsistent use of username(s). I can login now, but not with the Universal ID I was prompted to create.The mobile app is incomplete and refers back to the website for several features. I find the reports provide limited insight/value.Currently, I am 2 payrolls (every 2 weeks) behind where 401k contributions have been withheld and deposited by employer with the plan that are not reflected in my Slavic account -- that's a h*** of a float.I don't know if Slavic is operationally challenged or just trying to make money on the float. Either one is not encouraging.
  

  Slavic401k.com

  Date: 06/05/2025

  Hello Mr. ****************** you for reaching out to us and sharing your thoughts about your 401(k) experience. We truly appreciate you taking the time to give us your valuable feedback; it's incredibly helpful as we continually work to improve our services. We're pleased to confirm we've spoken with you directly and addressed your specific concerns. 

  We know you faced some challenges, especially with logging in, using the mobile app, and seeing your recent contributions. We want to let you know we've actively investigated the contribution process for the pay periods ending May 16, 2025, and May 30, 2025. We're happy to confirm that your contribution for May 16, 2025, has now been successfully received as of this morning.
  
  Regarding the app and website, we really appreciate your direct feedback on the font size and feature availability. We're always making enhancements, and we've already shared your specific points with our development team for their review in future updates. We also clarified how you can access performance information through other reports that should give you all the details you're looking for. We understand that getting set up and navigating can sometimes be confusing, and we're pleased to hear your login is now working properly. 
  
  Your input is incredibly important to us as we strive to provide a smooth and effective experience for all our plan participants. Thank you once again for bringing these matters to our attention; your feedback is invaluable in helping us serve you better.

  Sincerely, 

  Slavic401k

• Review fromJohn R

  Date: 04/20/2025

  1 star
  I've spent a total of 6 months having to help trouble shoot their own system to establish my 401k. I thought this was resolved as of 2+ months ago. From what I can tell, I am making withdrawals each check to contribute to my 401k. But none apparently has been invested. Upon trying to dive deeper again, I am unable to gain access to the account. Every time I try to log in, I receive an error. They also have a new beta hub program which may be causing all the problems. But its hard to tell from the ******************* from this company. I've probably spent a cumulative 24 hours on the phone with Slavic in the past 6 months and no one knows what they're doing. You get transferred in circles until you're mad enough to give up for the day. No one wants to help or cares about your money or retirement. This has to be the worst **** company. The level of disorganization, unhelpfulness, and pure disregard for morals is beyond me. I have never been caused this level of stress from just about anything. But a random 401k service is able to do that... I love my job, but I might find another just to never have to use Slavic ever again.
  

  Slavic401k.com

  Date: 04/29/2025

  Dear ****,

  Thank you for reaching out to us regarding your concerns. We appreciate your patience and the opportunity to address your issues. We understand that you contacted us on April 21, 2025, and our agent communicated that your plan had merged with another provider. The agent also provided you with the new providers customer service phone number for further assistance.

  We are pleased to hear that your issue was resolved during this call. Regarding your original complaint, we sincerely apologize for the inconvenience and frustration you have experienced over the past six months. If you encounter any further issues or have additional questions, please do not hesitate to contact our resolution consultant directly. We are here to assist you and ensure that your 401k account is managed smoothly and efficiently.

  Sincerely,

  Slavic401k

• Review fromCourtney F

  Date: 04/03/2025

  1 star
  [1 star because I have to]Once again, I am following up my inquiry regarding my 401(k) account from my employment between 2021 and 2022. I have confirmed that I previously held a 401(k) with Slavic401k. I encountered an "Invalid Token" error when attempting to log in to my account online. During a customer service phone call on 4/3/25, I was informed that my 401(k) had been transferred to Empower. ******* has confirmed that they have no record of my Slavic401k account within their system. I requested from Slavic401k the balance during my aforementioned call, but they were unable to provide this information.I require immediate assistance in retrieving my 401(k) funds. Please provide detailed instructions on how to access and retrieve my funds if they are still held by Slavic401k. If the funds were indeed transferred, please provide the name of the company the funds were transferred to, a contact name and phone number at that company, any account information, including account numbers, balances, and the date of the transfer, and documentation proving the transfer occurred.I expect a prompt response with the requested information.Thank you for your immediate attention to this matter.
  

  Slavic401k.com

  Date: 04/15/2025

  Thank you for reaching out regarding your 401(k) account. We understand your concerns and appreciate your patience as we address this matter. Upon reviewing your account history, we have confirmed that you took a distribution and liquidated your 401(k) account in 2022, prior to the merger with *******. As a result, the merger did not impact your account, which explains why there is no balance for you at Empower.
  
  To provide clarity and documentation, we have generated the necessary reports confirming the distribution and liquidation of your account. We attempted to contact you via phone, but were unable to reach you and left a voicemail. Additionally, we have sent a follow-up email with the relevant information. We will continue to follow up with you to ensure you receive the documentation and resolution you need. If you have any further questions or require additional assistance, please do not hesitate to contact us.
  
  Thank you for your understanding and cooperation.

• Review fromRALPH G

  Date: 02/06/2025

  1 star
  THE WEBSITE AND ACCESS PHONE NUMBERS DO NOT WORK. THEIR EMPLOYEES DO NOT RETURN CALLS. THEY WILL NOT TRANSFER TO SUPERVISORS NOR WILL THEY GIVE PHONE NUMBERS AND EMAILS OF MANAGEMENT. THEY ARE NOT CAPABLE AS BOOKKEEPERS. CHOOSE ANOTHER FIRM
  

  Slavic401k.com

  Date: 02/20/2025

  Hello *****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration you may have experienced. We have escalated your case to our *************************** Ambassador, who has been in touch with you to work towards a comprehensive resolution.

  We greatly value and appreciate your feedback, as it helps us enhance our customer experience. Please continue to collaborate with the manager you have been in contact with to ensure a complete resolution to your concerns.

   

• Review fromjamal s

  Date: 09/27/2024

  1 star
  Can't believe it take so long to withdraw your own money. Other loans giving you money within a day or 2 ************ will have you bankrupt waiting on your withdrawal..No way it should take 3 weeks to receive your own money
  

  Slavic401k.com

  Date: 10/04/2024

  Dear *****,

  
  Thank you for taking the time to share your feedback with us. Your satisfaction is very important to us, and we are committed to resolving this issue promptly. We understand that our standard turnaround time for a distribution request is longer than what is preferred and has caused frustration. After investigating, we are happy to report that your loan request has been processed in a total of 4 business days, which is faster than our usual ***** business days timeframe. Our *************************** Ambassador has provided you with his direct email and phone number to ensure your concerns and feedback are addressed promptly. Please contact him at your earliest convenience so he can assist you further. We appreciate your patience and understanding as we work to improve our services. Your feedback helps us to better serve all our participants. If you have any further questions or concerns, please do not hesitate to reach out. Thank you for bringing this to our attention.

• Review fromAngie M

  Date: 09/06/2024

  1 star
  They lie! Called yesterday and they lady said my check was overnighted with ****** she even put me on hold to double check)and I would get it today 09-06-2024. I called today to get a tracking number, and the *** said it hasn't even been sent! Wait What!?!?!? He said it would be another 3-5 days! Huh?!?!? It says on my portal it's been completed, what's been completed? I did the withdrawal on 08-13-2024, it says ***** business days, and add 1-3 days if having it sent overnight. None of what they say makes sense . The straight up lie was the worst! Please start telling the truth! Also please look back on the phone call transcripts from 09-05-2024 when I called and spoke to customer service! She straight up lied!!!
  

  Slavic401k.com

  Date: 09/30/2024

  Dear *****, 
  
  We sincerely apologize for the inconvenience you experienced with your loan request. As a Third Party Administrator, we occasionally encounter unforeseen challenges that may delay the processing of requests. We regret the lack of communication from our customer service team regarding the potential extension of our standard processing time due to these challenges. Once we obtained the necessary information, our team expedited the processing of your request. Please be aware that your plan involves paying agent services, and part of the payout process is managed by an external company. Unfortunately, this detail was overlooked by the customer service agent assisting you, leading to a misunderstanding about the expected timeline for your request.

  This is being addressed internally and we appreciate the information. Thank you for your patience and we truly appreciate your business. 

  Best regards, 

  Slavic401k Service Team

• Review fromFred W

  Date: 08/28/2024

  1 star
  The last time I requested a distribution was in April. It was canceled because they said I could only make one distribution per year. I showed them in the contract that it said if you're over 59.5 years, you can make one distribution per calendar year. They agreed. It dragged on and on, but I eventually go the distribution through. August 12, 2024, I filed for another distribution. Ten days later, my request was canceled because, "you're only allowed one distribution per year". I called on August 23, to point out again what our contract says. I was told that yes, I was right and that Y*** had no idea why I was told that. I asked for an expedited remedy. On August 28, I had received no phone call, no emails and no texts from Slavic to indicate that they were rectifying their mistake. So, I called and got the same story. Yes, I can make monthly distributions. Yes, the person who canceled my request had made a mistake. Yes, I should have received some communication within two business days. The bottom line is that they have my money and don't want to give it to me. I am now at 16 days and this organization cannot correctly process a simple transaction. They have an informational Teams meeting coming up. I hope the presenter will first teach the employees there how to do distributions.
  

  Slavic401k.com

  Date: 09/03/2024

  Dear ****************, 
  
  We apologize for the experience you had with your distribution request in 2023. Our participant's feedback is very valuable to us because it gives us the opportunity to review our processes and ensure that we are able to improve our participant experience. Over the last year, we have worked really hard to improve the distribution experience and continue to do so each and every day. 
  
  Feel free to reach out to us if you have any additional questions or concerns. We will be more than happy to provide you with the required support. 
  
  Best regards, 
  
  Slavic401k Service Team

• Review fromKimberly S

  Date: 05/21/2024

  1 star
  I think this company should be investigated .. I am the trustee for a client of theirs who passed and was told to fill out the paperwork they emailed me. Which I did and sent all information they asked for.. they would mail a check to the trust which they did not.. Now when I call it looks as if theyve blocked my number..
  

  Slavic401k.com

  Date: 05/28/2024

  Hi ********, we are sorry to hear about your experience with our phone system and customer service team regarding the beneficiary distribution you are attempting to complete. We have reviewed our records and were unable to locate that we received a beneficiary distribution for our mutual client. Please forward the distribution request and supporting documentation to the customer service ambassador who reached out to you directly via email. He will be your individual point of contact moving forward and will work with our internal teams to get your request processed. He would also like to set up a phone call with you to discuss the difficulties you are having with the phone system and answer any questions you may have. Please reply to his email or call him back directly to set up a time to chat. Thank you and we appreciate your business.

• Review fromJEANINE J

  Date: 03/30/2024

  1 star
  CRIMINALS!!!! THE WEBSITE AND APP DON'T WORK. THEY WON'T LET YOU LOG IN, UPDATE CONTRIBUTIONS. YOU WILL NEVER GET A LIVE PERSON ON THE ***** OR EMAIL. I WANT TO ****
  

  Slavic401k.com

  Date: 04/03/2024

  Hi *******, we apologize for the technical issues you have experienced with access and updating your contributions. Our customer service team has been in touch with you a few times and leadership recently left you a message to set up a phone call. If you still need assistance, please reach out to the team leader who contacted you directly. Thank you and we appreciate your business.