Reviews
This profile includes reviews for Total Warranty Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 46 Customer Reviews
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Review fromAngel S
Date: 08/13/2024
5 stars******* V is absolute the best, so professional, so friendly, genuine love of her job. ******* is a rare find, always goes above and beyond to assist and answer any questions you have.Please recognize this outstanding employees and thank her from us at ************** Finance, ******************* ******* Trust Title and Leasing and Genesis *******
Total Warranty Services
Date: 08/14/2024
*************************,
Thank you for taking the time to share your experience working with ******* and TWS. We are so glad to hear that she is able to provide above and beyond customer service.
Please do not hesitate to reach out to us if you need any assistance.
Kind Regards,
Total Warranty Services.
Review fromRichard M
Date: 07/22/2024
1 starI am the vehicle owner. I purchased a vehicle has was recommended by the dealer to use TWS for a larger than average cost. TWS told me of a local dealer that they have used in the past so now my vehicle has been with the dealer for a week with no work being done. TWS has sent their rep to review the repair work but we have not heard back regarding if they will cover to repair or not. I would not recommend this Warranty company to anyone and currently considering cancelation.Total Warranty Services
Date: 07/24/2024
A claim was initiated for this vehicle on 07/15/2024 citing failures to numerous steering components, the power steering gear assembly, and front brake system.
To verify all the reported failures, this vehicle was set up to be inspected by an independent inspection company. This inspection was completed on 07/18/2024.
The repair facility had reported the front brake calipers failed causing them to stick on. During inspection, it was found that the brake calipers were working properly, and the brake lines were the actual cause of failure. The failed brake lines have been authorized for replacement on this claim.
During inspection it was found that this vehicle has oversized tires that exceed manufacturer specification. The factory tire placard inside the door of this vehicle calls for a tire size of 225/75-16 to be used on this vehicle. This is the sized tire the vehicle is engineered to accommodate. This vehicle currently has 305/50R-20 tires mounted on aftermarket wheels.
This larger tire and wheel combination is 34.8% wider than the factory specifications. This additional contact patch with the road,and overall circumference of the wheel/tire combination adds significantly more stress and load to the steering system while attempting to turn the wheels especially at slower speeds.
This modification can be directly related to the pre-mature failure of the steering gear and related steering components. The failures noted on this claim related to the steering system have been denied for this reason. See below for contract language regarding modifications.
Contract States: III. WHAT THIS SERVICE CONTRACT DOES NOT COVER
14. FOR A BREAKDOWN CAUSED BY OR INVOLVING MODIFICATIONS UNLESS THOSE MODIFICATIONS WERE PERFORMED BY THE MANUFACTURER AND THE MODIFICATIONS MEET THE MANUFACTURERS SPECIFICATIONS (E.G. TIRES TWO OR MORE SIZES LARGER OR SMALLER THAN THE MANUFACTURERS SPECIFICATIONS)
TWS would be happy to answer any questions ****************** has regarding this claim and he may contact us via phone on our main line at **************. Our hours of operation are Monday Thursday 8am to 7pm EST and Friday 8am to 6pm EST.
Kind regards,
Total Warranty ServicesReview fromNathan G
Date: 06/12/2024
1 starWriting as a shop who provided service. Went through the process on a customers vehicle, got approval for repairs, performed repairs, submitted all paperwork. Then they told me I'm responsible for the credit card fee (they didn't offer to pay any other way, and didn't tell me up front), and they didn't include sales tax because it "doesn't apply in my state" (I assure you, it does). Thankfully, it was not a large bill, so I'm only out $25, but still not right on their end. Besides this, I spent about 2 hours jumping through the hoops (calls, paperwork, sending emails, etc) that took me away from other customer cars. It was only a 1.5 hour job, so not worth the time invested. First and last time we will be working with a warranty plan like this. We're not that desperate for work.Total Warranty Services
Date: 06/13/2024
A claim was initiated with TWS by ****** on 06/11/2024. This was his first time calling TWS, and the first time this repair facility had contacted TWS to complete a claim.
This initial call lasted for 16:05 in total. In that time our adjuster was able to set up this repair facilities profile, build the estimate for repair, and add all other pertinent information required for claim review.
For quality assurance we have reviewed this phone call and found our adjuster was friendly and professional throughout the entire call.
This claim was authorized on this initial call and our adjuster sent ****** an email while on the phone that contained totals and instructions on how to submit for payment.
At no time during this call was a fee for credit card processing discussed with our adjuster. Our contracts do not provide coverage for fees that are added on for the use of a credit card.
Due to the tax laws in this state, repairs that are covered on *************** Contracts are tax exempt.
A claims supervisor has spoken to ****** about this claim and the concerns he had about our process. We were able to discuss our process and these laws and reach an understanding and a resolution.
We apologize for any miscommunication that *** have taken place on this call and look forward to working with ****** again on future claims should the need arise.
Kind Regards,
Total Warranty ServicesReview fromWayne G
Date: 05/28/2024
4 starsI bought a 2017 truck used. I took out the total warranty service and Tn two years it has paid over 2000.$on work. I replaced an engine in my 2004 truck for $12500. I sure could have used TWS.Total Warranty Services
Date: 05/29/2024
************************,
Thank you for taking the time to share your experience with Total Warranty Services. We are glad you are happy with your warranty, and it has benefited you with your most recent truck purchase.
We appreciate you as a customer, and if you need any additional help or have questions, please do not hesitate to contact us.
Kind Regards,
Total Warranty ServicesReview fromCathy R
Date: 05/02/2024
5 starsTalked to **** and he answered all questions about transferring my warranty.Total Warranty Services
Date: 06/03/2024
Ms. ************;
Thank you for taking the time to share your experience working with **** and TWS. We are glad to know that you had a positive experience and **** was able to assist you.
If you have any further questions or need more help, please do not hesitate to reach out.
Kind Regards,
Total Warranty Services
Review fromDawn L
Date: 02/23/2024
1 starWhen I purchased my used car I asked for an extended warranty. I was NEVER told that I needed to maintain in depth maintenance records so because I do not have documentation that proves I did my own maintenance I am stuck with a $7000 repair. Don't know if the dealership is to blame or TWS but this could all have been avoided it they had just provided me a small book with the required maintenance and place to document it. I am a senior citizen and do not have $7000 and not sure what I am going to do now. This is the ultimate definition of an undisclosed loop hole!!! Shame on you TWS!!!Total Warranty Services
Date: 02/26/2024
A claim was initiated for this vehicle on 09/19/2023 citing a transmission failure.
The Lifetime Powertrain Warranty on this vehicle was provided free of charge to the account holder when the vehicle was purchased. This contract specifically states in the first section that to remain valid, all manufacturer recommended services must be completed on time. The account holder is responsible for keeping records of these services and providing us with these records upon request for review. See below for contract language.
Contract States: TERMS AND CONDITIONS MAINTENANCE REQUIREMENTS - In order to keep your **************** Powertrain Warranty valid, you must follow the maintenance procedures listed below.
Your vehicle must receive all scheduled maintenance as required by the manufacturers
We may require you to furnish us with proof that the specified services have been performed. Failure to show proof that all scheduled maintenance and repairs have been performed may void coverage under this **************** Powertrain Warranty.
During review of the maintenance records that we were provided, it was found that a total of 11 services were missing. 6 oil services (due every 5K miles), 3 air filters (due every 30K miles), 1 *************** (due every 105K miles), and 1 Spark plug replacement (due every 105K miles). This claim was not able to proceed due to these missing services per the contract language.
During review it was found this vehicle has changed ownership in December of 2022. This contract was originally initiated in December of 2017. *************************** is not listed as the owner or a co-owner on this Lifetime Powertrain Warranty. This is a non-transferable warranty, and ****** would not be eligible to file a claim using this contract since she was not a listed owner /co-owner.
Kind regards,
Total Warranty ServicesReview fromConnie S
Date: 02/21/2024
1 starAwful. Called several times between 2017 and **** talking to them about my transmission after being told by 3-4 different mechanics yes something is wrong with your transmission but it isnt pulling the code it needs to pull for your warranty company. Called this company and told them what was going on and they said will cover your transmission if it goes out. 6 mi the of fighting back and forth trying to get them to cover it provided all tickets they asked for then they kept coming up with excuses not to cover it saying I was missing an air filter ticket and too many tickets are missing. Not worth your money at all.Total Warranty Services
Date: 02/23/2024
A claim was initiated for this vehicle on 09/19/2023 citing a transmission failure.
The Lifetime Powertrain Warranty on this vehicle was provided free of charge to the account holder when the vehicle was purchased. This contract specifically states in the first section that to remain valid, all manufacturer recommended services must be completed on time. The account holder is responsible for keeping records of these services and providing us with these records upon request for review. See below for contract language.
Contract States: TERMS AND CONDITIONS MAINTENANCE REQUIREMENTS - In order to keep your **************** Powertrain Warranty valid, you must follow the maintenance procedures listed below.
Your vehicle must receive all scheduled maintenance as required by the manufacturers
We may require you to furnish us with proof that the specified services have been performed. Failure to show proof that all scheduled maintenance and repairs have been performed may void coverage under this **************** Powertrain Warranty.
During review of the maintenance records that we were provided, it was found that a total of 11 services were missing. 6 oil services (due every 5K miles), 3 air filters (due every 30K miles), 1 *************** (due every 105K miles), and 1 Spark plug replacement (due every 105K miles). This claim was not able to proceed due to these missing services per the contract language.
During review it was found this vehicle has changed ownership in December of 2022. This contract was originally initiated in December of 2017. *************************** is not listed as the owner or a co-owner on this Lifetime Powertrain Warranty. This is a non-transferable warranty, and ****** would not be eligible to file a claim using this contract since she was not a listed owner /co-owner.
Kind regards,
Total Warranty ServicesReview fromSomi R
Date: 02/15/2024
1 starComplete crooks. The truck has been in the shop for 3 1/2 months. They initially tried multiple things to fix the truck but were unsuccessful. Now they came back saying they will not cover the truck because they feel it is being used for commercial work. IT IS NOT. It is my private vehicle. I explained that to them but it fell on deaf ears. Truck still in shop -- DO NOT TRUST THIS COMPANY. How can they legally do this??????? I wish someone could find an attorney to go after these people.Total Warranty Services
Date: 02/21/2024
A claim was initiated for this vehicle on 01/23/2024 for a reported failure of the engine wiring harness.
During the claims process the account holder contacted us to discuss our claims process and expediting the claim. On 02/08/2024 during a recorded conversation with our adjuster, the account holder informed us that he used this vehicle to move equipment for his business.
At 08:43 of the conversation the account ****** said he used this truck to move equipment for his construction company. It was also verified that the account holder was directly affiliated with a construction company.
After reviewing the account holders statement during the phone call, and the business affiliations discussed above, it was determined this vehicle was being used for commercial purposes and there were grounds for claim denial. See contract language for denial below.
This contract states: III. WHAT THIS SERVICE CONTRACT DOES NOT COVER 22. IF YOUR VEHICLE IS USED FOR COMMERCIAL PURPOSES INCLUDING BUT NOT LIMITED TO: HAULING, CONSTRUCTION WORK.
TWS has reached out to **************** to discuss this matter via email to attempt to reach a resolution.
Kind regards,
Total Warranty ServicesReview fromJENNIFER B
Date: 01/29/2024
5 starsSpecial shout out to Todd B. and his team. I have a 2014 Nissan Murano Cabriolet and, seeing as it's a convertible, purchased a Platinum Warranty. Todd went above and beyond to have a repair covered. He kept me and the dealership informed every step of the way on a weekend! I've had several claims processed without a hitch. If there is a question about a claim being denied or covered I found TWS to be very amenable to discussing and coming to a resolution. Thanks again, Todd.Review fromTomas R
Date: 01/25/2024
1 starMy cars check engine light came on. Took it to the dealer. TWS would not cover it, telling me that was part if the original power train warranty. So what is the reason for getting a platinum extended warranty?Total Warranty Services
Date: 01/26/2024
A claim was initiated for this vehicle on 01/02/2024 with a reported failure of the camshaft actuator solenoid. During this call, the repair facility confirmed that this part was a powertrain related item.
This Platinum Powertrain-Wrap contract specifically excludes all powertrain related failures from coverage. See the contract terms below.
Contract States: III. WHAT THIS SERVICE CONTRACT DOESNOT COVER; E. ANY POWERTRAIN RELATED FAILURE REGARDLESS OF WHETHER OR NOT IT IS COVERED BY ANY WARRANTY.
Due to the failed part being considered a powertrain item, it was not eligible for coverage on this contract.
TWS has assisted this account holder with 5 past claims for a total of $2909.00
We have attempted to reach out to ***** via phone several times to discuss this review but there was no answer. We hope this response can clarify the decision that was made on this claim.
If ***** has any further questions, we would be happy to discuss this further and encourage them to call in to our main line at **************. Our hours of operation are Monday through Thursday 8am to 7pm EST and, Friday 8am to 6pm EST.
We look forward to assisting ***** on future claims if the need arises and thank them for being a loyal TWS customer.
Kind regards,
**********************
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