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Business Profile

Screen Enclosures

Blue Skye Screening

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Enclosures.

Complaints

This profile includes complaints for Blue Skye Screening's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Skye Screening has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint involves poor quality of work, and lack of response from the company. The gutter installed in the roof of the enclosure leaks badly during rains. It is another matter that the company never fulfills the promised completion of project schedule. It was exhausting to contact them again and again to please start and finish the work. It took about 1 year to complete the work while the salesperson promised a few weeks. He also promised that he will personally watch over the progress. When I contacted the salesperson he said he quit the company and had very negative view of the company.

    • Initial Complaint

      Date:11/15/2023

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The contract for the pool enclosure was signed with Blue Skye Screening on 1/17/23 with a down payment of $9000 which was reconcilled (cashed) on 1/19/23 by Blue Skye Screening. . The contractor stated they would be out to take measurements within a couple weeks and installed within 6-8 weeks (approx 2 months) from the date of the signed contract. The contract was never signed/dated by the contractor and we never received a signed copy nor is there a completion timeline established on the contract. Beginning March-April ************************************************************************************ confirmation of the permit requested through ******************. To date (11/15/23) no permit has been requested, nor communication with a date of install has been received. I have an email communication as well as many messages and documented voice mails asking for an update, and only communication received is they are working on it. I have repeatedly asked only for a refund so a new reliable contractor could be secured as they have taken the down payment and have a breach of contract / non-performance as well as being in violation of the ******* Statues *******.

      Business Response

      Date: 11/30/2023

      We apologize ****************. Your project is caught up some unforeseen circumstances . We are working hard to complete your enclosure 

      Customer Answer

      Date: 12/06/2023

       
      Complaint: 20875189

      I am rejecting this response because: we have received the same message from the business multiple times in the last 9+ months and still as of today, Dec. 6th, no attempt has been made to schedule the contracted install, or to give a status update of when to expect an install.  This message was only do to the complaint submitted however no further communication has been sent by the Blue Skye Screening.  


      Sincerely,

      *****************************

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired this company to extend the pool enclosure back in January 2022, they took the initial down payment promising that the job will be completed in 3 months, due to engineering and permits to be completed. 6 months went by without any work being started, called several times to get status of the project with no answer from the project manager. I finally had to call the president of the company to complain about the slow or no response. She assured me that the job will be completed in a timely manner. However, another couple of months went by with no work being done. I then told her that I did not want to do business with them any more due to the luck of professionalism or honesty. I demanded for the down payment to be refunded, which I was told that they already did work on the project and that they will not refund the money. I am still waiting for the refund. I do have records of all the calls and emails going back and forth on the issues.

    • Initial Complaint

      Date:10/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Enclosure built November 6, 2021. I have reached out to this Bluesky company many times by phone and neighbor to resolve problems with the roof and door and missing gutter. The roof is missing flashing from asphalt to flat enclosure roof. A missing gutter which is necessary for water runoff, water pools on roof causing leaks. The door isn't aligned correctly because of the framing. My phone calls have been monthly with no response. My calls are not answered. Many promises were made and said they would be out in a week, but never showed up. After several attempts of following up with Bluesky to this date nothing has been completed. It is almost a year without completion of this enclosure.

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 8, 2022/10/27) */
      We will reach out to fix the warranty on her project soon


      Consumer Response /* (3000, 16, 2022/11/09) */
      Please see attached


      Business Response /* (4000, 20, 2022/11/24) */
      We will call next week. The office employee had to be let go . She was not telling us about the phone calls.

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted with this business October 1, 2021. Online permit was issued 12/28/21. Enclosure was finally constructed early June. Unfortunately the permit issued for the front of the property instead of the back of property. I now have a violation of code with city of Clermont. Screen enclosure installed in rear of property without a permit. Company needs to resubmit for a permit to show where enclosure was built, remove enclosure or apply for a variance. I have multiple calls to owner Bruce Rynearson with no response. Sent several emails with correspondence from the city to Bluesky company. Will not answer my calls, pleading that this needs to addressed as soon as possible. I have spent thousands on getting this enclosure finished. This company did not follow through with correct filing of permit, calling for final inspection and does not seem to be willing to fix this problem.
      I'm in distress not only did this enclosure take a long time to complete but now being threatened from the city. At this time there is little I can do, Bluesky company please respond to the city of Clermont to resolve.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/10/17) */
      In response, We were made aware of this code on October 4th. We addressed this immediately and are currently closely working with Clermont Building Dept. There has always been a permit with this project. Under no uncertain terms, ourselves and Clermont Building Dept will have a resolution and look forward to doing so.

    Blue Skye Screening is NOT a BBB Accredited Business.

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