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Business Profile

Home Builders

4U Custom Homes Corp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is building 2 houses across from mine. they damaged my mailbox and set it in my yard. They do not answer the phone or email back. I just want my mailbox replaced and installed again.

    Business Response

    Date: 08/07/2025


    Dear BBB Team and *** ******,

    Thank you for the opportunity to respond to Complaint ID ******** regarding *** ****** ******** concern.

    We would like to clarify that this matter was addressed directly and promptly upon receiving *** ******* initial message on August 5. We responded to him the very next day, on August 6, and explained the situation in detail.

    Although we do have two active job sites on ***************, the vehicle involved in the incident was not affiliated with our team or any of our subcontractors. One of our site supervisors actually witnessed the event and confirmed that the truck in question was performing land clearing work on a neighboring lot, not related to our projects.

    We respectfully communicated this to *** ******, who acknowledged and appreciated our timely response and professionalism. He confirmed that he understood the situation and mentioned he would proceed with reinstalling the mailbox himself. We are grateful for his understanding and for the respectful exchange we had.

    As always, 4U Homes remains fully committed to maintaining positive and transparent relationships with our neighbors and community. We value the trust placed in us and handle every concern with the utmost care and responsibility.

    Please feel free to reach out if you need any further clarification or supporting documentation regarding this matter.

    Kind regards,
    4U Homes

    Customer Answer

    Date: 08/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/08/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am try trying to contact the company regarding a sign that they posted on my property. I sent a message on the website. Ive lefyva message at ************. But I still have no response. I don't live in the town where my property is so I can't follow-up physically.The parcel# for my lot is ************

    Business Response

    Date: 03/08/2024

    Im sorry for the inconvenience. 
    The company purchased  a lot closer to yours. The Parcel ID is ************.
    I'll check if the Docbox is wrongly located at your lot or if the surveyor located your lot by mistake. 
    The Docbox will be removed from your lot tomorrow morning.

    Customer Answer

    Date: 03/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************************

4U Custom Homes Corp is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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