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Business Profile

Floor Installation

JMI Flooring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a subsidiary of ******************, who built my current home. Its all a front. All of the companies and subcontractors are owned by the same entity, Jason McMahan.For years, I suffered with dealing with their shoddy workmanship, always being told it was someone elses fault, as they were just subcontractors Only to find out, theyre all under the same umbrella. They used the subcontractor excuse, until I hired a third-party investigator. Then they finally admitted fault and ran entirely new ac duct lines, as the problems Id been having all along was due to their NEGLIGENCE.Ive had to PAY for new insulation to be sprayed in the attic, as the the unnecessary foot traffic pounded down what was originally placed, in this BRAND NEW LEMON. I mean, house.I have extensive records of them making and then not showing up for appointments to just even acknowledge the problem. Extensive records. Just loads of emails and texts where they say theyre gonna show up, and then theres just this stupid video (oh, sorry, my entire house is videotaped 24/7)The entire episode, from start to finish, has not only ended with myself and my Service Animal being deluged with toxic attic insulation (again, I have documented this), which their company responded to with little alacrity, to say the least but, its also cost me THOUSANDS OF DOLLARS. So, the $800 small claims fee no longer seems exorbitant.Theyve put up multiple homes in my area, in a very short time. I have no doubt, based on experience, that they have cut corners in many different ways.

JMI Flooring is NOT a BBB Accredited Business.

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