Business ProfileforBenihana

What a nightmare experience at the North Bay Village, FL location. We came here to celebrate my friends bday, and her sons bday on 3/21/24. We arrived at 8:30pm and were seated within 10 mins, it took 25 mins for our server to greet us, 45 mins later for our water, 35 mins later for our soup/salads, then 30 more mins for the chef. It was now 10:45pm. A customer at our same table asked the server (********) for a manager 4 times but no manager ever came. When the chef pulls out his spatula, it goes flying across the table, shatters a glass cup that slices the bday girls finger in 2 places and also left her shirt soaking wet. Finally a manager Cesar comes to our table, only to give her a bandage. The chef continued to cook even after breaking a glass cup on the table. He did not know who ordered what and was putting the wrong food on the wrong plates. I asked for veggie fried rice and he let pieces of chicken mix into the rice, (I'm a pescatarian) so he just picked out the chicken and continued to serve it to me. The veggies were burnt/soggy. When I asked for the mushrooms, he said they ran out. Her son wanted chicken fried rice, no veggies, he still made it with the veggies. My bf never got his chicken. Once the chef finished cooking, I look over at the table next to us and see their chef cooking mushrooms. We complained to manager Cesar who had no idea how to handle the situation. So he calls over GM ****** ****** who was an absolute nightmare. We asked for a small discount off our bill of $506.73 to compensate for an awful experience, especially after she was injured at the table by the chef. Mr. ****** refused to help us in any way and called the cops on us. My friend had a bday certificate for her meal, he refused to honor that. The security was very rude and threatened me when I went back inside to get a copy of my check. We left all our food at the table and still had to pay for it. Mr. ****** ****** should never work in the service industry, let alone be a GM