Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unfulfilled Order and Lack of Business Transparency 6 Lynx To whom it may concern,I am writing to formally report a concerning issue with a company operating under the name 6 Lynx, which I made a purchase from on June 10, 2025 via their website (**********************************). I ordered a handpan instrument, and the site clearly stated that U.S. orders are typically fulfilled and delivered within 57 ******* of todays date, I have:Not received a tracking number Received no communication from the seller despite three text messages, multiple emails, and phone calls Found no voicemail or live person answering their listed phone number *************)Additionally:Their order tracking system on the website is nonfunctional The address listed on their site (************************************************************) appears to be a residential condo, not a business Their privacy policy lists an alternate address (*********************************), which raises further concerns about legitimacy I initially paid for the order through Sezzle, who has currently paused my payment due to these issues. I am now formally requesting:A full cancellation and refund That Sezzle and relevant consumer protection agencies investigate this business for potential non-compliance or fraud This experience has caused financial concern and distress, especially given the complete lack of transparency and customer service. I urge a prompt resolution and official investigation to prevent further consumer harm.Thank you for your assistance in this matter.Sincerely,***** ****** ********************* Order Date: June 10, 2025 Order Number: ***** Payment Method: Sezzle

  Customer Answer

  Date: 07/28/2025

  Hi,

  The business still has not responded to any of my texts, emails, or phone calls.

  Thank you for your effort!

  ***** ******

  ************ 

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $1,995.00 set of ********************* from 6lynx April 15th. They arrived two weeks later and I pulled them out to test the sound. I am a seasoned sound practitioner and was looking to expand my bowls/frequencies. At first look, the bowls were beautiful, but as I started to test them I noticed many things wrong with the set. Issues listed below:The 174hz bowl is SUPER thin and sounds like it wants to Crack when lightly played.There are two 417hz bowls, the black onyx 10"and lavender 10".The 639hz bowl will not sing at all. I am completely missing the 10" 852hz bowl. The 8" 285hz bowl is also SO thin and when played, acts like it is going to break. Also, one of your carrier bags ripped as I took it out of the box.I reached out to 6lynx on May 1st, mentioning all of these issues and they took at least 5-6 days to respond. They completely patronized me, explaining away every issue (which made zero sense), and it seemed like they did anything they could to blame it on user error. Over the course of the next few weeks, we went back and forth and they blamed their late responses on a holiday or a Gmail error. Absolutely ridiculous. Then they kept pushing replacements on me when I was only asking for a return and refund. I have had enough. All I want is to return the sound bowls for a full refund. They are packed up in their original packaging and ready to go, all I need is a return label.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with 6 Lynx on April 14th, 2025 for their Core Solfeggio set of 4 gemstone-infused crystal singing bowls - total cost with sale and coupon: $1185.75. At the time of purchase, the product photo and description on their website clearly included specific crystal types: Rose ******* Amethyst, Lazulite, and Emerald.Upon receiving my order on April 28th, I found that the Amethyst bowl (852 Hz) had been replaced with a Black Tourmaline bowl (417 Hz), which I did not order or consent to. This substitution was made without any notification or approval from me, and the change significantly altered the product's value and intended use.After contacting 6 Lynx on April 28th and sending them a screenshot of the misleading photo along with a photo of the bowls I received, they acknowledged that the product image on their website was misleading and outdated, despite a quiet text change made "months ago." They offered to send the Amethyst bowl free of charge, as opposed to providing me instructions to return the bowls. I agreed. The bowl did not arrive by the date they promised (May 10), a deadline that was important for a healing event I was hosting. Their failure to deliver the correct item as promised has negatively impacted my business.Since May 6, the company has not responded to further communications, despite multiple follow-ups. We are now approaching the end of their return window, and I have received no resolution or return instructions.I am requesting that one of the following actions be taken immediately:1. A full refund for the Amethyst bowl portion of the order,2. Expedited delivery and tracking information for the Amethyst bowl, or 3. Clear and prompt instructions for returning the full set for a refund.I am disappointed with the lack of transparency, failure to fulfill their promise, and poor communication from 6 Lynx. I hope the BBB can assist in resolving this matter quickly.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of crystal singing bowls for $845.75 on January 25th, 2025. Before the item was shipped, I asked for my order to be cancelled. They did not cancel the order and continued to ship it to me. At that point and on February 12th, I requested to return the bowls for a refund given the company's 30 day refund policy. They asked me my reason for wanting to return the bowls, which I provided them (I decided I wanted a different hertz). From there, they did not respond to my emails until February 25th, then stating that they would need to "locate the nearest return address" and wanted to offer me a 20% refund instead. I declined the offer, wanting to return the bowls given the full refund policy outlined on their website. I have still yet to open the box and the bowls are unused and in their original condition. They have still yet to give me the address to which I can return the bowls.I am still awaiting information on how to return this purchase and get a refund.

  Business Response

  Date: 03/05/2025

  Thank you for your patience, and I sincerely apologize for the delays and the inconvenience caused regarding your return request. We understand your frustration, and I want to assure you that we are actively working on locating the nearest return address for your crystal singing bowls.

  Since these bowls are fragile, we want to ensure the proper steps are taken for a safe return process. Rest assured, we are looking into this matter and will provide you with the return address as soon as possible.
  I have also sent you an email with further details. We truly appreciate your understanding, and we are committed to resolving this issue for you.

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an entire set of crystal ***** a year and a half ago and got them within a short amount of time in good condition and everything was wonderful. However, I recently ordered two additional crystal bowls and have not heard a thing back. Its been at least a month. I have not received anything. I have not received a confirmation a tracking number nothing and I cant reach anybody by phone oremail. Im very concerned that they ripped me off!The worst part of it is I recommended this company to a friend whose husband is dying of cancer and she ordered an entire set andspent $1000 over a month ago and have heard nothing back as well. I feel awful for her and for him and I feel guilty becauseI recommended this company that I used to have a good relationship with. Whatever is going on is not normal and somebody should look into it And make us Whole because were spending money. We never see not to mention were not getting our products they should be closed down in ************* because theyre ripping people . Very sad indeed.:/

  Business Response

  Date: 02/06/2025

  Hi, 

  I sincerely apologize for the frustration and concern this situation has caused you and your friend. We truly value your support and past experience with us, and I understand how disappointing this must be.
  We have sent you an email regarding your order, and I want to assure you that we are looking into this matter urgently. Please check your inbox (and spam folder, just in case), and let us know if you have any questions or need further assistance. Your trust is important to us, and we appreciate your patience as we work to resolve this as quickly as possible.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22902393
  
  I am rejecting this response because:

  this company continues to lie to me about everything. It would take too much to type here. Im happy to talk to somebody on the phone about it tomorrow or Friday if need be.

  additionally, they promised a full refund. I received nothing back.

  I am done with this company, and I will never use them again and I want my money back As they promised me in writing!
  

  I can be reached at ************ tomorrow Thursday or Friday. If you can give me a direct line to reach somebody that would be even easier. :-) Thank you kindly!

  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/20/2025

  Hi, 

   

  We have processed the refund. Please allow 3 to 5 business days to reflect the refund to your account. Thank you. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No shipment information !!

  Business Response

  Date: 01/18/2025

  Hello, 

  We have contacted the customer and informed her about the status of her order.

  Business Response

  Date: 01/21/2025

  Hello, 

  We have contacted the customer and informed her about the status of her order.

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction : 1st of November 2024 I paid 171$ for a Crystal **** that I never received.They did not even provide a tracking number.Everytime I contact them they repeat the same excuse that my order got damaged during the shipment and another one will be shipped. And they never get back to me regarding the shipment *********'s a complete FRAUD.

  Business Response

  Date: 12/21/2024

   We wanted to let you know that weve sent an email to address and resolve the issue. Please check your inbox for further details.

  Customer Answer

  Date: 01/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I also would like to delete the complaint as I don't want to hurt their business.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the set of 7 chakra tuned singing bowls for $899.00 on May 31st. The next day I sent a request asking to please cancel my order before it was sent and refund my card. The following week I received the bowls anyways without any notification or refund. Since then I have sent numerous emails asking how I can refund the bowls (the box is still sitting unopened). The company has never responded. In a few days the 30 day return policy will expire. I feel this company is ignoring my communication in order to not issue the refund.

  Business Response

  Date: 06/25/2024

  Hi, 

  The customer placed their order on May 31st and emailed us on June 6th to request a cancellation. However, the order had already been picked up by the courier on June 4th, so we were unable to cancel it. We provided her with the tracking number but did not receive a response. The package was delivered on June 7th, and we have not received any further communication from her. You can verify that the order was already in transit before her cancellation request by checking the tracking number 1Z256R4F0325542441.  

  Customer Answer

  Date: 06/26/2024

  Attached above are messages that I have sent in the past few days. Prior to this I have tried calling the phone number provided from the website, however I have never been able to speak to an actual person. If the business can respond letting me know how I am able to return the unopened items and receive a refund I would greatly appreciate it.

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21891748
  
  I am rejecting this response because:

  Attached above are messages that I have sent in the past few days. Prior to this I have tried calling the phone number provided from the website, however I have never been able to speak to an actual person. If the business can respond letting me know how I am able to return the unopened items and receive a refund I would greatly appreciate it.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/26/2024

  Hi, 

   

  As you can see, these the 3 emails we received from you on the same day June 6th. We didn't received any email after placing the order which is her order already in transit and we are not able to cancel the shipment. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21891748
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/26/2024

  I have tried calling the number provided on the website and have never been able to speak with a person. I attached a file showing that I have reached out to them via their website asking how I am able to initiate a return. Yet no response was provided.

  Business Response

  Date: 06/27/2024

  Hi, 

   

  Please email us so we can process your return request. Thank you. 

• Initial Complaint

  Date:01/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of singing bowls from 6 Lynx on 4Jan 2024, ******* SINGING BOWL SET - 7 CHAKRA TUNED - COMPLETE HEALING - 432 HZ SIZE 6" TO 12" Order number ORDER #***** to the value of $949.00USD.I received confirmation that the order had been received on the 5th January and that the order had been carefully packed for shipping. Since that date, the order has been 'Pending' and 'ready to ship' with no further progression of the order.I contacted the 6 Lynx customer service team on the following dates (Saturday 27th January, Wednesday 31st January, 1st February) questioning the whereabouts of the order, when it will ship, and why it is taking so long, and I have not received a single response from 6 Lynx. The 6 Lynx website states the the following with shipping:The time frame for order delivery is divided into two parts:Processing time: This includes order verification, sound tests, quality checks and packaging. All orders are sent for dispatch immediately after the order is processed. Processing usually takes 1-2 days. A tracking code will be emailed within 1-3 days or sooner after you place your order.Shipping time: All *** and ***, ** orders normally ship from our local warehouses in ** and *********. Delivery is 5-10 days (if in stock) and 7-12 days (if out of stock and shipped direct from *****). Delivery in all other countries usually take about 714 days. I believe this company has scammed me. They took my order and pretended to ship a product I don't believe I will receive. As I am based in *********, I believe this company is taking advantage of overseas customers, knowing they are limited to resolving customer complaints for overseas online purchases.I want the order to be cancelled and receive a full refund from the company.***************************

  Business Response

  Date: 02/26/2024

  Hello, we are in contact regarding the resolution, and the customer wishes to return the singing bowl set, which we have approved. We are currently in the process of facilitating the return, and upon receiving the returned item, we will issue a complete refund to the customer. We provided a return address and we are going to refund the return shipping cost. 

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a full set of ******************* from 6 Lynx on April 4th 2022. There was 7 email exchanges between the company and I in regards to not receiving a tracking number nor the product being delivered. Finally the Product was delivered more than 2 months later in June 2022. One of the bowls was cracked and damaged. I wrote 6lynx on August 12th asking for a replacement bowl and after 16 attempts of communicating with them through email, online AI, and phone (their business phone has a full answering machine and nobody picks up each time I call) I finally was given a discounted rate and paid them $118 for the replacement crystal ***** bowl on December 28th 2022 through paypal. I still have not received the product or a tracking number. Each time I send them an email they say they are processing it and looking into the situation and will get me a tracking number and they never do. I left them my phone number and asked to have a manager call me and I have not received a phone call. I believe this company is scamming people. I want a refund or my product delivered immediately.

  Business Response

  Date: 08/22/2023

  We had shipped the replacement bowl for ******* but seem it got damaged and abandoned by carrier. We immediately prioritized and have reshipped a second replacement bowl completely free of charge the tracking is just running a few days late. the tracking number will be emailed to ******* and her bowl will deliver within **** days. Kindly do not escalate the case but allow us 48 hours for tracking or **** days to deliver the replacement. We are a small business and doing our best to make things right for *******.