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Business Profile

Marketing Programs

Major Rocket LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt scribed to a one year *** membership and $20 gift card for $19.99, months later I still have received nothing

    Business Response

    Date: 04/14/2025

    Hi there.  We do show that this customer activated on 2/15 and the membership information was emailed to **************************** on 2/15.  We did reach out today as well to provide this information to them again to help and make sure they have all they need.  This customer is all taken care of.  Thank you

    Business Response

    Date: 04/21/2025

    Good morning.  We have received a written email from the customer that they are all taken care of and thanking us for taking care of this situation.  Thank you

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $60 **** and busters gift card did $20 promotion. I went use it today they are saying it expired. Theres no expiration date on any of my information and I want the $60 gift card honored or at minimum my money refunded. As you will see in the attached photos of my initial purchase- theres no expiration date.

    Business Response

    Date: 04/15/2025

    Hi there.  Thank you so much for this note.  We have reached out to this customer a few times and have also provided them a new voucher.  We have not heard back from them and have not been able to speak with them as they have not answered.  We have emailed a few times and left VM as well.  We have provided the new voucher as we stated and also offered to refund them as well once they provide the necessary information to refund them.  This is an old purchase 9/2024 and so the payment information is no longer valid.  We have responded to resolve this matter. Thank you

  • Initial Complaint

    Date:02/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid for *** Membership. I was charged 35 from ******. After membership they asked for cc for auto renewal. Never got card or proof that i have this service. Call *** and this marketing company never completed payment so there is no account. Just my CC info. When you try to contact company on ******. Link says their site does not exist.

    Business Response

    Date: 03/03/2025

    Thank you for this note.  I have spoken to this customer and she is all taken care of.  We have her all activated and she has the membership # now as well.  Please let us know what you need to remove this complaint as she is reaching out to you as well to remove.  Thank you 

    Business Response

    Date: 03/12/2025

    This customer has asked us to have this complaint removed from the BBB.  We have spoken to them on the phone and by email as well.  She has received her membership # with AAA and is using it currently.  We have the email below showing her membership information.  Please let us know what we need to do to have this one removed.  Thank you

     

    Missy B <******************************************************>
    Mon, Mar 3, 2:37?PM (9 days ago)


    to *****.*********








    Hi There~


    It was so nice to chat with you today.  I have your membership number below for you so you have it handy.  As I stated, the membership # was provided to us by *** so if you call your local AAA they should be able to help you get all logged in.  If you run into any issues please let me know and I will do anything I can to help.  


    AAA Membership #  ****************


    Let me know if you have any questions or anything you need!  I am always here to help!


    Thank you~
    ***** *******
    Sr. Director of Operations
    ****************************
    ******************************************************


  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My place of work has a link to savings via Launching Deals owned by Major Rocket. On 12/24/2024 I purchased the *********************************** 2021. I downloaded it to my laptop. It no longer works. I contacted the company on 2/14/2025 to notify them of my issue. I was instructed to log into ********* to look for the download. There is no download showing. Yet when I try to use the key that I initially used it tell me it has already been used. I sent another email on 2/18 requesting a refund. I received no reply. Today I requested a refund again.

    Business Response

    Date: 02/20/2025

    Thank you for reaching out.  We have already handled this situation and responded to the customer earlier.  The refund was already processed and emailed to the customer as well.  Please let us know if you need anything else here.  This customer is all taken care of.  Thank you~

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a deal on getting a *** membership for $38.50, and when I did this, it stated that I already had a membership and would need to renew. This seems to be their trick because I have read other reviews and they did similar things like this to other consumers. I have asked repeatedly for a refund, and they have ignored my messages. I want my money back, as the service they are providing proves to be criminal. I have emailed them 2 times and not heard back in the past month, and I just wrote 2 more emails to them today. I believe that if you have a service that doesnt work that they are responsible to refund the money when asked. None of us, as consumers, should have to repeatedly chase others for our money. They are very unprofessional, and they are big time scammers. Buyers should beware because they only want your money, but dont want to promise the discounted service.

    Business Response

    Date: 01/31/2025

    Thank you for the note here.  We are always happy to help.  We are so sorry for any disappointment.  We have reached out to this customer and have processed the refund for them as well as they requested.  They are all taken care of.  Please let us know if you need anything additional from us.  Thank you.  

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday I sign in for an offer for ***, paid $39.50, when I tried to activate the order with AAA they came back and said that since I used to be a member this can't be activated but they could sell me a membership for$79. When asked about the $39.50 the agent told me to call ************. I have call 4 times since yesterday and left a message but no answer whatsoever.I want either my money back or my AAA membership.

    Business Response

    Date: 01/22/2025

    We have spoken with this customer and have answered all of their questions and we have also processed the refund as they requested and is attached above.  This confirmation was emailed to them as well.  They have stated they are removing this complaint as they apologized that they do not answer calls from unknown numbers and so they did not see that we did call them back.  This customer is all taken care of.  Thank you.  

    Customer Answer

    Date: 01/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As I still don't see the reimbursement to my credit card, I spoke with the *** yesterday.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the restaurant deal package and so many additional steps required, just to find out there is no way I can even use this product. Had to make 3 separate online accounts at three different websites just to use services that arent available in my area. Waste of money and time. So disappointed.

    Customer Answer

    Date: 12/06/2024

    Wow, Im so truly impressed how fast they reached out and resolved the issue. You guys have amazing customer service. Never have I experienced something progress through so fast. 

    Business Response

    Date: 12/06/2024

    Thank you for the note.  We have refunded this customer in full and we also have reached out to them as well to assist and advise.  We did not have any communication from them prior to this complaint in order to assist them.  Thank you~

  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ******* from their for $100 *************** play voucher in Oct. 21, 2024.The Groupon page clearly states: "Promotional value expires Jan 31, 2025. Amount paid never expires."When I redeemed the vouchers on their site, I received vouchers that expires Oct. 31, 2024, NOT Jan 31, 2025.I reached out to them and they flat out refused to honor the Groupon. They could not point out where in the advertisement it said the vouchers would in fact expire Oct. 31, 2024, and instead trying to come up with excuses. They said that the Jan. 21, 2025 is the Groupon deadline (what???).

    Business Response

    Date: 10/24/2024

    We have spoken with this customer and we have a satisfactory resolution with this person.  We are updating the *** for this customer as he requested.  He has agreed this is a satisfactory resolution to this complaint.  Please let us know of anything else you need.  Thank you 

    Customer Answer

    Date: 10/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Ni

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to buy *** membership online , I paid ***** $ but I never received any card or membership number . this is scam and I want ny money back

    Business Response

    Date: 10/02/2024

    We spoke to this customer this morning and he is all taken care of now.  We were able to assist him in activating his membership and we also did a courtesy refund for all the trouble they have had.  He let us know that he is all good here and happy now.  We have attached the document showing the refund for the customer as well.  Please let us know if you need anything else. 

    Thank you~

    Customer Answer

    Date: 10/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Windows 11 Pro license from ********************** (owned by Major Rocket) as it was linked through my work benefits program (Beneplace). However they key does not work. The email that contained the key was clearly fishy and it appears that Major Rocket is running a scam to sell you fake software keys.

    Business Response

    Date: 09/18/2024

    Hi there.  We received an email from this customer about an hour ago and we did assist them within 25 mins.  This order was cancelled and refunded as the customer requested when we emailed him and we have attached the document showing this as well.  We also called the customer to see if we could be of any other help and have not heard back. This customer was all taken care of before they filed the BBB complaint.  Thank you

    Customer Answer

    Date: 09/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Major Rocket LLC is NOT a BBB Accredited Business.

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