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Business Profile

Financial Services

Finance International Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Finance International Groups, LLC, specifically **** ***** (loan originator) and **** ***** (owner), for fraudulent activity and breach of contract related to a home loan transaction.On January 25, 2025, I signed a loan agreement for a $175,000 real estate loan at 5% interest for 30 years, with the understanding that there would be zero additional costs beyond a 1% loan origination fee of $1,750. I paid the fee via ******, but due to a hold placed on the payment, I agreed to cancel that transaction and paid the $1,750 via Zelle on January 29, 2025. Both **** ***** and **** ***** confirmed receipt of the payment and assured me the $175,000 loan would be wired to my bank account the following day.On January 30, 2025, **** ***** delayed the wire transfer, claiming personal reasons. He assured me that the funds would be transferred once he returned to the office. Later that evening, he informed me that **** ***** would be handling the wire transfer, but ***** refused to answer calls or texts. ***** later claimed ***** would transfer the funds the next morning. Despite these assurances, ***** continued to ignore calls and texts, and when he finally contacted me, he sent a fake wire transfer receipt. After contacting the bank, they confirmed the receipt was fake.When I requested clarification, ***** insisted I pay an additional $3,200 before he would release the funds, violating our contract, which stated no additional fees. Both ***** and ***** have since ignored all my attempts to reach them, refusing to honor the agreement or refund my payment.

  • Initial Complaint

    Date:08/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approved for a loan on July 25th 2024. had to pay $2500 for application fee after getting accepted. they wanted an additional fee of $8,000 after i paid the $2500. After negotiations i sent $4000 and I received a letter of guaranteed funds from the owner (*******************) and loan officer (*************************) without having to pay any more funds on August 8th 2024. Funds never arrived. I had to pay $1000 for a wire transfer on August 14th 2024. After i paid for wire transfer they wanted me to pay another $4000 to complete my transfer. Still have not received funds.

Finance International Group LLC is NOT a BBB Accredited Business.

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