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Business Profile

Beauty Supplies

Brilliance New York, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for Brilliance New York, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brilliance New York, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried for over a year to attempt to get my warranty for the straightener. I've called and emailed with no luck. I just want a replacement.

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a lifetime warranty on a hair straightener. I am trying to get a new one and I have emailed over 10 times with NO response. They have a chat feature on the website but NO live agent so you get no help. The phone number is probably fake because you call it and it is just busy all of the time. This is so unacceptable and very unprofessional. I will make sure that my complaint is filed everywhere possible. Do NOT buy from this website.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 4-piece curling wand in 2017. The set came with a lifetime warranty if you register your product within 14 days if purchased. I registered my purchase in the 20th day and received a registration number (# *****). A few weeks ago, while I was using the smallest wand of the set, it exploded in my hair! If it was closer to my face, My face would have gotten burned! I immediately called their customer service number only to get a recording saying that they were busy helping other customers so I left a message. Not hearing back from anyone, I tried again for the next two days and still received the same recording so I sent an email. I did not receive any response until a week later when I received an automated response saying that someone will get back to me in 24 hours. It has been more than a week and still no response! I sent another email after I received that automated response and still no response. I would like to speak to someone so that I can either get this wand repaired or replaced. They do have an online form to fill out to get a replacement but it says I have to send the unit to them and they will send me a replacement but I dont trust them since I cannot reach anyone on the phone or even get a response via email. I dont even know if this company exists. If they do, they are extremely irresponsible and disreputable.

    Brilliance New York, LLC is NOT a BBB Accredited Business.

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