Business Profile

Auto Services

EpicVin Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for EpicVin Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

846 total complaints in the last 3 years.
708 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding a recurring charge of $49.99 on June 15 2025 from a company named EpicVIN, which I canceled on the same day I was charged. I contacted the merchant directly and requested a refund, but they refused.I then filed a dispute with **************** twice within the past month. In both cases, I explained that the charge was unauthorized, the subscription was canceled the same day, and I provided supporting documents, including screenshots and emails.Despite this, **************** denied my disputes without proper notification. In fact, I never received any resolution message in my online account or via secure messages. I only received one letter in the mail several weeks later, and even that letter was vague and did not clearly state the result of the dispute. This lack of timely notification is against ***** own dispute resolution policies and left me without the ability to respond.I reopened the case through a live agent, who confirmed that my address was correct and that no online notification was sent. However, my reopened dispute was again denied.I am not seeking to punish anyone I simply want my money refunded. I have done everything in good faith and provided all necessary documents. The way the dispute was handled was unfair, and I am turning to BBB for help resolving this matter.
Business Response
Date: 07/28/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/28/2025

Complaint: 23658206

I am rejecting this response because:
the company still has my money, and I never received the service. They now admit they can issue a refund, but only if I cancel the dispute. However, the dispute is already closed, and the charge was reinstated without any resolution message from the bank. This leaves me with no refund and no way to get one unless the company processes it directly.

I believe this is unfair and unacceptable. The company had more than enough time to resolve this earlier.

Sincerely,

****** *****
Business Response
Date: 07/29/2025
Hello,

We just discovered that you disputed the charge.

Since you started a dispute, we cannot interfere with a bank investigation now. We must solve the issue through the bank.

Best regards,
EpicVIN
Customer Answer
Date: 07/29/2025

Complaint: 23658206

I am rejecting this response because:
I am rejecting this response because the business is misrepresenting the current situation.

My dispute with the bank has already been closed, and the funds were returned to EpicVIN without my consent or proper notification. I also provided BBB with supporting documentation, including the most recent letter from my bank clearly stating that the dispute was denied.

There are absolutely no active or pending disputes with the bank at this time. I have gone through the process twice already, and both disputes were closed in favor of EpicVIN. Therefore, EpicVINs claim that the matter must be resolved through the bank is not true.

I am requesting a full refund of $49.99 directly from EpicVIN or a fair resolution to this complaint. If necessary, I am prepared to escalate this case to additional regulatory agencies.

Sincerely,
****** *****
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a $1 trial on ************************** to get a single vehicle history report.I was not clearly informed that I would be charged $99.99 after 3 days as part of a subscription.After the charge happened, I contacted EpicVIN to ask for a refund. They refused, saying that its against their policy even though I never knowingly agreed to a subscription.I believe this is deceptive billing, and Im requesting a full refund.I did not receive any warning or confirmation about a subscription starting or a large charge.Requested Resolution: Full refund of $99.99 to my card.
Customer Answer
Date: 07/25/2025
????? ????????? ???????:

?????? ??????? ?????:

???? ?? ????? ????? ???? ????? ??? ?????? ??? ??? ????? ??? ?????? ?????? ????????? ????????.
???? ???? ?? ???? ?? ????? ??????? ??????? ?????? ????? EpicVIN ?? ?????? ?????????? ??????? ????? ?????? ?? ??????? ?? ?????? ?????? ???????? ?????? ?? ?? ???? ??????.

?? ??? ??? ??? ???? ???? ??? ?????? ?? ?????? ??? ?????? ?????? ?????????? ??? ????? ??? ?? ?????? ??????. ????? ??? ????? ????????? ?????? ???? ?????? ??? ?????? ??? ???????? ???? ???? ??????? ???? ?????? ?????? ?? ?????? ?????? ??????.

????? ????????? ?? ?? ??? ???????.

Business Response
Date: 07/25/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/25/2025
Dear BBB,

Thank you for providing the companys response.

I would like to clarify that I am still not satisfied with the companys reply at this time. While they mentioned offering a refund, I have not received any payment yet, and the issue has not been resolved.

I will be happy to update the complaint once the refund is actually processed and received. Until then, I kindly request that the case remains open.

Sincerely,
*** ******

Customer Answer
Date: 07/25/2025
Dear BBB,

Thank you for providing the companys response.

I would like to clarify that I am still not satisfied with the companys reply at this time. While they mentioned offering a refund, I have not received any payment yet, and the issue has not been resolved.

I will be happy to update the complaint once the refund is actually processed and received. Until then, I kindly request that the case remains open.

Sincerely,
*** ******

Customer Answer
Date: 07/25/2025
Dear BBB,

Thank you for providing the companys response.

I would like to clarify that I am still not satisfied with the companys reply at this time. While they mentioned offering a refund, I have not received any payment yet, and the issue has not been resolved.

I will be happy to update the complaint once the refund is actually processed and received. Until then, I kindly request that the case remains open.

Sincerely,
*** ******

Customer Answer
Date: 07/25/2025
Dear BBB,

I would like to provide an update regarding my complaint against EpicVIN.

The company has contacted me and informed me that they are in the process of issuing a refund, which should be completed within 35 business days.

At this stage, I will wait to receive the refund as promised. Once I confirm the amount has been returned, I will submit a final update and modify my complaint to reflect the resolution.

Thank you for your support.

Sincerely,
*** ******
Customer Answer
Date: 07/27/2025
Update Regarding Complaint #********

Hello,
I would like to inform you that I have received the refunded amount from EpicVIN, and the issue has been fully resolved.

Thank you for your assistance and support in handling this complaint.
Please consider this case closed.

Best regards,
*** ******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction:June 25, 2025 I paid $1 for a one-time vehicle history report on EpicVIN. On July 19, 2025, I was unexpectedly charged $99.99 to my card ending in 1812 (Order #*******).Nature of the Dispute:I only used the platform once for a single report and did not knowingly agree to a recurring subscription. I was unaware of any future charges, and EpicVIN did not notify me before billing me almost a month later. Their own terms state that charges would apply after 3 days, not 24 days later.What the Business Committed to Provide:They advertised a $1 trial for vehicle history reports. I believed it was a one-time lookup, which is the only service I used. I was not informed clearly about a transition into a $99.99 subscription.Resolution Attempts:I contacted customer support to request a refund. I explained that English is not my first language and I may have misunderstood the terms, but I had no intent to subscribe. They denied my refund and only offered a $99.99 credit, which I cannot use and do not want. I also asked for proof that I agreed to a subscription or used the service again they have not provided any.Request:I am asking for a full refund of $99.99. I did not use the service beyond the initial lookup. This charge was unauthorized, excessive, and exploitative. If EpicVIN cannot provide proof that I knowingly agreed to this subscription or used any additional services, I believe I am entitled to a refund.Thank you for your help in resolving this issue.
Business Response
Date: 07/22/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/22/2025
Hello BBB Team,

I wanted to provide an update regarding my complaint against EpicVIN. Ive attached the email that *****, the manager at EpicVIN, sent to me, in which she kindly offered a refund in response to my concerns.
I have already replied to her, expressing my appreciation and letting her know that Im open to updating or closing the complaint once the refund has been successfully processed.
While Im thankful for EpicVINs willingness to resolve the matter, I kindly ask that the complaint remain open until the refund has actually been issued.
If possible, I would greatly appreciate it if the BBB could also reach out to EpicVIN on my behalf to let them know that Im very thankful for their response and offer, and that I am willing to remove the complaint once the refund is completed.
Thank you again for your assistance and support.
Best regards,
****** Deras
Customer Answer
Date: 07/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:07/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint against EpicVIN Unauthorized Charge of $99.99 To Whom It May Concern,I am writing to file a formal complaint against the company EpicVIN regarding an unauthorized charge to my bank account in the amount of $99.99 USD.On 23.03.2025, I signed up for what was presented as a free trial (1$) of EpicVINs vehicle history report service. Nowhere on the main subscription page was it clearly indicated that this free trial would convert into a $99.99 paid subscription after just one day. There was only a very small note buried in the fine print which I did not notice and which I believe was intentionally made ********** soon as I noticed the $99.99 charge on my bank statement, I immediately contacted EpicVIN's customer service to request a refund. Unfortunately, they denied my request, claiming that the charge was valid due to the terms of the free trial.I believe this practice is deceptive and misleading, especially considering how brief the trial period was and how hidden the pricing information was from the user. I did not knowingly or willingly agree to be charged $99.99, and I feel this company is exploiting customers who believe they are only signing up for a free service.I am therefore requesting:A full refund of the $99.99 charged without my informed consent.A formal investigation into EpicVIN's subscription and billing practices.That this complaint be recorded and shared publicly to help protect other consumers.Attached are screenshots of the charge, my communication with EpicVIN support, and any related documents.Thank you for your attention to this matter.Sincerely,Ika Khachapuridze
Business Response
Date: 07/18/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Ika Khachapuridze
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction:July 17, 2025 The amount of money you paid the business:$99.99 USD What the business committed to provide you:EpicVIN committed to provide access to comprehensive vehicle history reports via a full subscription, which activated after a 3-day trial.What the nature of the dispute is:I was charged $99.99 after a trial period ended, but I did not authorize or knowingly agree to continue with the subscription. I did not use the full subscription services after the trial ended. I contacted EpicVIN and requested a refund, but they refused and only offered a $99.99 site credit, which I declined. I want a full refund issued back to my original payment method.Whether or not the business has tried to resolve the problem:Yes. They responded to my email but refused to issue a refund. They only offered a credit to use on their site, which I did not accept. I have made it clear that I want the funds returned to my bank account.If the issue involves advertising, when and where the ad was seen or heard:Not applicable in this case.
Business Response
Date: 07/18/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/18/2025

Complaint: 23614180

I am rejecting this response because I want my refund.

Sincerely,

Shandene Gray
Business Response
Date: 07/18/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/28/2025

Complaint: 23614180

I am rejecting this response because, The Manager reached out to me and I'm yet to receive the refund (I checked my statements, no credit):

Sincerely,

Shandene Gray
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 13, 2025, I signed up for a $1 trial report on **************************. On March 16, I was charged $99.99 without clear notice about an automatic payment after the trial.I contacted support to request a refund, but I did not see their reply asking for my transaction ID. I only recently found their email by accident. I responded with the required information, but the company now refuses to issue a refund because more than 14 days have passed.I believe this is unfair. I contacted them in time, and the only reason I didnt respond was because their email was missed. I am asking BBB to help me resolve this issue and request that EpicVIN process a refund of $99.99.
Business Response
Date: 07/18/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Nushi Jakeli
Initial Complaint
Date:07/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a 3-day trial with EpicVIN on July 11, 2025, intending to cancel before being charged. On Monday, July 14, I found I had been automatically charged $99.99 for a full subscription without warning or grace ******** canceled immediately and requested a refund. Despite clear communication and minimal usage (5 reports total), EpicVIN has refused to offer even a partial refund. Their support team repeatedly cited internal policy, disregarding consumer fairness and good-faith cancellation within 14 ******* requesting a full refund of $99.99 for a service I did not knowingly agree to continue. I am filing this BBB complaint to formally document EpicVINs unfair business practices and seek resolution.
Business Response
Date: 07/15/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:07/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was supposed to get a 5 day trial for 1 USD, got charged $99 USD at the 4 day **** with no notice whatsoever. When I tried to reach support, not even 5 minutes after the charge, was denied a refund all together and only offered credit for a service that - as I explained - did not fulfil the basic expectations I entered the agreement with.The service was supposed to provide pictures with their reports, which it did not deliver whatsoever, which prompted me to use and pay for a different service. Their advertisement is sketchy and unfair. The only reason I used this service vs others was pictures, which according to their "pre-report" they had, but didn't show when I paid the service. Ended up having to look for them ***************** was unhelpful, and due to their "written" hidden policies, ****** denied my requests (Even though I can confirm their 5 day claim is fake seeing the membership in ******).The account was de-activated as soon as they started the "Claim" process and is still currently de-activated even after they supposedly won. They basically kept the 99 USD and are not even offering the service at this point.
Business Response
Date: 07/15/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your understanding and cooperation.

Sincerely,

**** *****
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hice un pago de 1$ para probar su servicios y luego de 3 dias me doy cuenta de que me cobran 100 us ese mismo dia le escribo a la empr*** para cancelar *** operacion y en su correo lo que expr***n es que ellos no pueden hacer nada.Luego intente apelar y me cancelaro el servico ya pagado pero no me hicieron el reembolso.
Business Response
Date: 07/15/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Customer Answer
Date: 07/23/2025
Hola

Quiero darle las gracias a todos por su apoyo la empresa ya me ha dado respuesta y me ha enviado un reembolso.
Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a customer from ******* and purchased the report online through EpicVins website. I do not reside in *****************, but the service is US-based and charged me in USD.Complaint Description:I purchased a vehicle history report from EpicVin on 2025/07/03 for $99. The service did not meet my expectations, and I requested a refund shortly after the purchase. However, the company refused to refund my money and instead offered me credit to be used on their website. I do not wish to use their services any further I just want my money back.I believe this practice is unfair and deceptive, and I am requesting a full refund of $99. I have already contacted their support, but they continue to deny the refund.I am filing this complaint in the hope that EpicVin will reconsider and refund the payment voluntarily.Desired Resolution:A full refund of $99 to my original payment method.
Business Response
Date: 07/15/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 07/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 2 alerts

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

EpicVin Inc. is NOT a BBB Accredited Business.