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Business Profile

Taxes

Harding Bell International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxes.

Complaints

This profile includes complaints for Harding Bell International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Harding Bell International, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We reached out to HBI on October 20, 2023 to help us access our FIRTA refund because we are no longer physically present in ******* and there can be significant delays and complications when receiving tax refunds.We retained them to provided us with access to a free personal collections account thru their partners, Currencies Direct, a provider of international payment services to transfer our refund securely without any hassles or delays and directly from the *** ensuring we receive our money promptly. Instead they instructed the *** to mail our refund out of the country and after numerous requests made to the tax preparation person we still do not know what address the refund is being mailed to outside of ***************** .

      Business Response

      Date: 01/05/2024

      Please redirect this email/complaint to ************************** as I no longer work for this firm. 

      Please update your records and remove my contact information.

      Thank you

      ***** Harding

      Customer Answer

      Date: 01/15/2024

      I have not received any response from the business.  The last response I received from the BBB was the company was not responding to my complaint.

      If you now have a response from the business please forward it to me so I can respond. 

      Business Response

      Date: 01/18/2024

      Dear Valued Client,

      As you are probably already aware, Harding Bell International *** (HBI) is not registered with the Better Business Bureau, and therefore we are not required to respond to your complaint. Since we strive to provide the best customer service possible to all of our clients, we would like to address your situation, and assist in correcting it, if it all possible.When you reached out to HBI on October 20, 2023, we would not have been able to offer you a Personal Collections Account (***) through Currencies Direct, as it was not an available product at that time.  This means that your preparer would have only been able to direct the *** to issue your refund to a US bank account or via a paper check in US dollars.  No other options were available.  If the return in question is for the year ending 12/31/2023,the filing year has not opened yet, so there is still time to open a *** account, and amend the return to reflect the *** account details for your refund. If the returns have been submitted to the *** already with instructions for the checks to be mailed, and you have no way to cash them, we can still open a *** account and deposit them there. Please reach out to our Sales Support team at *********************** to get your *** account implemented today.  Sales Support will also be able to confirm the address to which your refund will be mailed.

      Business Response

      Date: 01/18/2024

      Dear Valued Client,

      As you are probably already aware, Harding Bell International *** (HBI) is not registered with the Better Business Bureau, and therefore we are not required to respond to your complaint. Since we strive to provide the best customer service possible to all of our clients, we would like to address your situation, and assist in correcting it, if it all possible. When you reached out to HBI on October 20, 2023, we would not have been able to offer you a Personal Collections Account (***) through Currencies Direct, as it was not an available product at that time.  This means that your preparer would have only been able to direct the *** to issue your refund to a US bank account or via a paper check in US dollars.  No other options were available.  If the return in question is for the year ending 12/31/2023, the filing year has not opened yet, so there is still time to open a *** account, and amend the return to reflect the *** account details for your refund. If the returns have been submitted to the *** already with instructions for the checks to be mailed, and you have no way to cash them, we can still open a *** account and deposit them there. Please reach out to our Sales Support team at *********************** to get your *** account implemented today.  Sales Support will also be able to confirm the address to which your refund will be mailed.

      Customer Answer

      Date: 01/19/2024

       
      Complaint: 21041211

      I am rejecting this response because: the preparer was provided with a US bank account and still instructed the *** to mail 2 cheques totalling $U87,223 INTERNATIONALLY to the wrong address.  Yuping Huai even requested that we open another US bank account so there would be one for each return.  We complied with that request too   Also your departments do NOT communicate well with one another.  I've been working with accountants for some 30 years now and have never experienced such miscommunication before.   Are they all working from home still?  

      Sincerely,

      *******************************

    Harding Bell International, Inc. is NOT a BBB Accredited Business.

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