ComplaintsforInventory Source

• Initial Complaint

  11/19/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have had problems with this company in the past, and have not reported to the BBB out of good faith but I have drawn my line. In the past, they have costed my selling reputation and ultimately my account on eBay, and to be out thousands of dollars. Their subsidiary is US Direct, who fulfills products for dropshipping, some of my orders to them went 1 month + without shipping, when it was supposed to be 1-3 day processing. Causing me to have many angry eBay customers, ultimately ruining my reputation. My qualm with them this time is, I thought I’d give the service another shot just out good faith and due to me hoping it would simplify my online business. I was drastically wrong. They claim to be selling products wholesale, however every single item I came across I cross referenced to Amazon retail prices. US Direct/ Inventory Source is MUCH higher than retail prices, thus nulling the purpose of paying $199 a month plus $75 more for an extra integration, making me to believe they are buying products retail & claiming them as wholesale. I requested a refund from them beginning of the month, they responded and said they would get back to me, it is now the 18th & I have not received word nor my money back. I then did a deep dive on their online presence and found they have MANY complaints against the business, and some even with the same issue as me. Their support is on the beat if they wanna sell you something, but if you have an issue they are a million miles away. $274 is a lot of money to me, an 18 year old kid trying to make a successful business venture, in trying times, Since they are not giving me the time of day due to them knowing their wrong doing , I am taking it up with the BBB in hopes justice prevails. * Note I am an individual, not a business.

  Customer response

  11/19/2021

  This is not buyers remorse, this is a major issue with the company as a whole. The service was not as they claimed it was among other things, I would like a refund for my $199 & $75 Inventory Source plan charges. 

• Initial Complaint

  08/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I spoke with ***** ********* of Customer Success on ******** regarding the fact that I am unsure how to connect my account with Shopify and the Inventory Source. I communicated with him it was a disconnect between me having two accounts and having my issue resolved. Though he explained to me why there are two accounts. I can only log into one account which seems to have me paying again. I am at a standstill because I do not want to pay for two accounts and only use one. I have the tutorials, but I cannot get past the grit of it because it is prompting me to pay. To me, one account needs to be deactivated. I am not sure what I need to do to utilize the service which I paying for but can not use. *** **** said you all do not have "training" I am definitely still not successful in the utilization of you all tools. I'm sure it is great, but I can not access the account without paying again. So what is it I need to do to use the service?

  Business response

  09/15/2021

  From: Flxpoint Billing Team <********************>
  Sent: Monday, September 13, 2021 11:06 AM
  To: **** ******* <l********************>
  Subject: Re: BBB Complaint Final Notice

   

  Hi ****,
  
  I apologize for the delay in responding to this complaint.
  
  Our response would be that the best solution here would be to refund *** ********** and move on, as it seems
  our product is not a good fit for her. She had a 30-minute phone call with *** ****, where he tried to walk her through the
  service, and she was also provided with training materials and it still didn't make sense to her. She also did not show for a
  scheduled call with one of our customer service representatives. There is not much else to do on our end other than to offer her
  the refund and part ways. I'm sorry our service was not a good fit for her, but it is not for everyone.
  
  Thanks,
  ****

  
  
  --
  Flxpoint Billing Team
  ********************

  Customer response

  09/15/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  What specific amount will be refunded? As I reviewed the information it appears there calculations are not reflected of my records with that said I need to know the number of months and which months will be refunded along with the initial fee. Upon providing this information I will be comfortable parting ways. Without any unresolved issues.

  Regards,

  ****** **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩