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Business Profile

Online Retailer

Blaq Luxury Collection LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the product on February 17, 2025. I received the product but returned it back in its original shipping package to the address. I did this in March 2025 to secure a refund. I have not seen a refund and I checked the post office site and they saying the package was never dropped off.

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products from the company on November 15th was told I would receive my products 5-7 business days, contacted the company when my tracking number was never generated to track my package after day 5, a very lackluster email was sent to me explaining briefly that my order was sorted incorrectly and it would ship when I can be, this was on 11/25 I sent another email after the thanksgiving holiday asking why my package tracking number and status havent been updated yet? And I got no response from the company, *** sent over 3 emails since then and still no package or response, Ive asked for my refund as well. And no one will reach to me and anything

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. The return policy is 3 days but you have to give the product months in order to see results. This is unrealistic and allows them to get away with taking people's money. I have gotten zero results. I purchased this hair growth serum and applied it is as directed. After giving this product some time to show results I have given up and my hair situation has gotten worse. I reached out to them via email and received an automated response only saying they would get back to me within 48 hours. They never did. I attempted to contact them several times after that and have been ignored. I was forced to have to reach out to my credit card to open a dispute and now that is being denied as well due to the timeframe. I am very disappointed that a company can get away with making false claims just to prey on people going through hair issues.

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of hair gro repair serum from this company on 26.11.2022. It cost me a total of USD 33.10 (includes USD 14.11) in shipping (order #******* I first messaged the company through the "shop" app on 29 November as I had not received an email saying that my order was shipped. They responded and asked me to be patient as they were shipping out 56,000 orders from Thanksgiving. I sent several emails after that as it seemed to be taking a long time to ship. They always responded asking for patience. I eventually got a notification that the product shipped. I had been tracking the product and it finally arrived on 20.12.2022. I was absolutely horrified as I received an empty envelope just with a return receipt (photos attached). I don't know if they ever shipped anything or if it were stolen. I have messaged and emailed the company about 5 times since then and sent photos of the empty envelope and no one has responded. They were responsive before to my questions on when the product would be shipped but now there is total silence. All my emails are being ignored. All I ask is that they either ship me a bottle of the product or refund me my money. If they are legit, I am assuming they have insurance that covers packages stolen in shipping. Honestly, I prefer to just get my money back to prevent this incident recurring.

  • Initial Complaint

    Date:12/19/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I orderd hair growth products from this company and it was supposed to be delivered December 5th 2022 I never received I email them immediately they responded within 24hours the first time their reply was that it shows delivered. I replied back and told them I looked around I asked neighbors and I don't find and they never replied back . I emailed them severed times to see how to resolve matter every other day and they never answered me so I took matters into my own hands . I filed a dispute for transaction today dec 19 2022 with my bank ************* I emailed the company blaq luxy one last time letting them know it's been almost a month of no response when they say they respond to emails 24 -48hours and it's been weeks I explain to them that I disputed with my bank and that I was going to file a complaint with the BBB and blast the company through social media how this company has ignored me . Once I blasted on social media about there customer service that's when the emailed me and told me how and why would I go after them for a lost package . And I told them it's terrible customer service for you to ignore a Customer whom paid for your product when you could have assisted me as a customer on how to resolve matters . It took for me to complain and blast them to get a response and they immediately found my email didn't apologize for not responding in a timely manner and told me to file claim with a company called route . They have bad customer service.and they was rude to me .

    Business Response

    Date: 01/18/2023

    The customer products was delivered. She claimed to have not receive the products. We told her to file a claim with *************** which covers packages that are lost and damaged. We were not rude to the customer, we told her what to do and she went to her bank and filed a dispute. She received the money from her bank, so I dont know why she still wrote the BBB when her concerns were resolved. 

  • Initial Complaint

    Date:11/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 22, 2022 I purchased 2 sets of products being delivered to 2 of my children. For a total of $231.38.
    On Oct 24, asked for tracking #'s

    On 10/25 they refunded shipping after receiving an email they were out of product and they are replenishing

    Oct 31 received products but I'm missing the shampoo brush!

    Nov 7th sent them an email Re my hair falling out after using their products and asking about the ingredients. Received an automated message that they'll respond within 24-48 hrs. Sent you a pic of the email. It was silence.

    Nov. 11th emailed again and still no word.

    I'd like a refund for false advertising, claiming hair growth when hair is falling out!!!

Blaq Luxury Collection LLC is NOT a BBB Accredited Business.

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