We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: URGENT Complaint Regarding Missing Shipment of 10 iPhones and Denial of *** Claim Demand for Refund or Legal Action To Whom It May Concern,My name is ****** *****, and I am filing this formal complaint regarding a missing shipment of 10 iPhone 16 Pro Max devices (256GB, Desert Titanium) valued at $1,300 each totaling $13,000. These phones were reportedly shipped to me by ******** to the following address:************************************************ Despite confirmation of shipment, I never received the package. A Sorry We Missed You notice from *** was left on my door, but no delivery was completed, and no signature was ever obtained even though a signature was required. I have made numerous attempts to contact *** and file a claim, only to be denied access, receiving a message that the claim is restricted. Additionally, calling *** has yielded no results, as the automated system cannot locate my shipment. This issue has caused me significant financial and emotional distress.Meanwhile, T-Mobile continues to charge me monthly for products I do not possess, and neither T-Mobile nor *** has offered a resolution. This situation is unacceptable. If my 10 iPhones are not delivered immediately, I am demanding a full refund in the amount of $13,000.This is not only a matter of failed delivery it is a breach of contract, gross negligence, and potential consumer fraud. If this is not resolved promptly, I will pursue civil legal action against both parties and escalate the matter to local and federal authorities. I will also retain legal counsel and seek damages for financial harm and stress caused by this ordeal.I expect to be contacted with a resolution immediately, including confirmation of the status of the phones or processing of a full $13,000 refund.Sincerely,****** Chanel ***** Phone: ************** Email: ************************* Business: ********************

    Business Response

    Date: 07/08/2025

    Good afternoon, as tragic as these circumstances are for this person, this complaint does not involve my independant *** store location in anyway. That is an issue with *** the delivery service. I am just a franchise retail location. I have no control over deliveries and have no involvement in this transaction at all. the complaint filed should not be with my location at ********************* as my center, my staff were in no way involved in any aspect of what has transpired here. Would love to see this resolved for the person but this complaint against my location is not warranted. Thank you so much. 

The UPS Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.