We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Rentals

AMI Locals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for AMI Locals LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AMI Locals LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please allow this email to serve as an overview of our vacation stay at Palmetto Point, July 30 thru August 4th. The home itself was beautiful, though it was in very bad condition. I estimate that I was on the phone either via text or a call at least 20 times during our stay. We had housekeepers, plumbers, bug people, a handyman, and an upholstery cleaner all coming over during our intended vacation. We were and are very disappointed that AMI Locals would rent a house to us that was in this condition. We have video and photographs of various things in the house that were wrong if you would like to see them, but I think based on the vendors that came over-their feedback may suffice. My husband who is from ***** grew up going to **** ***** Island and really wanted to show our family. We request a refund for our stay in the amount of 60% off the total cost. 5-Star Beach House Luxury home for entertaining with fully stocked gourmet kitchen with plenty of room for several cooks and fully stocked with everything you need to prepare a gourmet meal...wasnt even a frying pan. Checked in Saturday (July 30th) at 4:00 PM Saturday night Floors in the house were filthy (bare feet black) - 2 maids came and vacuumed/mopped the entire house Sofas in the living room were filthy Kitchen sink faucet was not operating - **** came for an hour and tried to repair it but was unable to fix it. Had to use the bathroom sink for cooking/cleaning AC in master bedroom not operating/cooling and we were unable to sleep in the master bedroom The walls in the house were filthy, marks everywhere. Icemaker didnt work.Sunday (July 31st) Termite droppings on the stovetop - apparently coming from the vent area above the stove. Only able to use the front right burner to cook to avoid termite droppings in food. We would clean these off periodically, but they were always dropping onto the stovetop.

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid AMI Locals, LLC $4,863 for a 1 week stay at Starfish Cottage on **** ***** Island (202 ***********, ******************, **) and checked in on 7/30/22 with children. Issues reported immediately but never repaired include: *Non-working ice maker *3 of 5 indoor TVs didn't work ************ not working *Oven was horrendously loud and would heat for a bit then shut off (unsafe to use) Adding to the frustration: *WE had to clean kitchen counters and cooking area before use. *After sweeping and vacuuming, the floors were still so dirty they still left your feet black. *Numerous personal items left by prior occupants were found including but not limited to: underwear, toiletries and feminine products. *The pool was not serviced during our stay until the day before we were to check out so it was unusable from Wednesday until mid-day on Friday. *One of our children found drugs left in the home. *** was contacted immediately and repeatedly before the police were notified. We first spoke with *****, who said, "Just be glad it isn't needles or a gun as that happens frequently also. I'm going to inform management, contact the police and call you right back." Approx 1 1/2 hours later we called back and had start all over; as, there was no record of our call with *****. Eventually the police and a representative of *** came to the house. The *** representative told us, "We have to retrieve guns all the time". What? UNBELIEVABLE AND UNACCEPTABLE! Homeowners that are paying for property management services and families looking for a clean and safe vacation rental need to be made aware of these "common" occurrences. It's obvious the homes are not cleaned, inspected or maintained. We certainly did NOT get what is advertised and what we paid for. In an effort to negotiate a fair resolution, we have left messages for and emailed ***** (manager's name provided by *******) but she has been unresponsive.

      Customer Answer

      Date: 08/27/2022

      We have heard nothing from the business.

      Business Response

      Date: 11/11/2022

      This guest stayed 7/30 - 8/6. They attempted to extend for an additional week but were unhappy with the pricing. After they were given their rate for extension, on the last full day of their stay, they informed us there was paraphernalia in one of the drawers in the bedroom. These notifications, for us, never happen, so we took this very seriously and immediately contacted the authorities to head to their rental to ensure it was confiscated to return the property back to the safest standard possible. The police were there within one hour of the guest's report, they were met with our Senior Maintenance Technician. After this situation, the guests informed us of other issues that they noticed during their stay, asking for compensation. The guests did admit that they had not informed us when they first noticed them, which made it impossible for us to assist them, as we were unaware. We informed the guests that we are unable to compensate for issues that we are not made aware of. We responded to the one issue we were made aware of in a very timely manner and were unaware of the others until right before this guest checked out. Therefore, we did not and will not be providing a refund at this time.

    AMI Locals LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.