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Business Profile

Neurologist

Neurology Of Central Florida

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Neurologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been going to Dr ******* for over a decade for treatment. In recent years, their ability to successfully run a medical practice has greatly eroded. I have experienced several issues relating to:1. Prescription Errors and Delays:Last year, I experienced significant issues with obtaining my prescriptions, which were incorrectly processed by your office. As a result, I was left without essential medication for over a month, causing not only a severe disruption to my health but also unnecessary distress. Despite repeated follow-ups, the issue was not addressed in a timely manner, and I was forced to go without critical treatment. This failure to provide my medications in a prompt and accurate manner was both negligent and unacceptable.2. Failure to Provide Medical Records:Currently, I am facing yet another serious issue in that your office has failed to provide my medical records to my new healthcare provider. Despite my multiple requests for these records, I have not received the necessary documentation. This has caused a delay in my new doctors ability to continue my care without interruption. During my recent communication with Ms. ****** *********, she dismissively referred to this as "a personal problem" and refused to take responsibility for the delay.Moreover, when I asked to speak with the office manager or obtain their contact information, Ms. ********* declined to provide any information besides the main office phone number, further exacerbating the issue and preventing me from escalating the matter appropriately.3. Unprofessional Conduct:Throughout my interactions with your office, I have encountered a consistent lack of professionalism. The staffs dismissive attitude, refusal to address my concerns, and failure to follow through on essential tasks have created unnecessary frustration. I expect more from a healthcare provider who is entrusted with the care and well-being of their patients.

Neurology Of Central Florida is NOT a BBB Accredited Business.

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